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Skyguard Ltd
Lone worker services from Peoplesafe protect public body employees working alone. DEFRA, MoJ, and HMCTS trust us as their employee protection provider. Alarms raised through lone working devices, safety apps and body cameras are professionally managed by our 24/7/365 control centre. Your staff can receive help wherever, whenever with Peoplesafe.
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VISIONET EMEA LIMITED
Visionet provides end to end support, implementation, upgrades, migrations, managed services and training for Microsoft Dynamics 365 Customer Engagement (CRM) Sales, Customer Service, Marketing and Field Services. Visionet has created an agile framework for Public Sector customers' needs and requirements.
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GLOBAL 4 COMMUNICATIONS LIMITED
AWS Connect constitutes a cloud-based solution for managing contact centres. It offers a comprehensive suite of functionalities, including conversational AI capabilities, omnichannel support for seamless customer interactions, and real-time analytics for performance optimisation. Additionally, it provides valuable agent performance tools, fostering a more productive and efficient contact centre workforce.
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SOFTCAT PLC
Virtual Ward Technologies Ltd provides a comprehensive platform to enhance healthcare delivery through virtual wards built using Appian Low Code technology. We offer an integrated solution for remote patient monitoring, case management, and care coordination, utilising technology to ensure healthcare providers can deliver exceptional patient care remotely in the hospital.
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Virsae UK Ltd
VSM keeps the technology that underpins customer interactions running flawlessly.
We provide our partners and customers with insights via:
Proactive alerting (alarms, events, threshold breaches),Tailorable thresholds, Real-time dashboards, Historic reports, Interactive drill-down troubleshooting.
VSM uses the latest in Artificial Intelligence and Machine Learning to identify and resolve issues quickly.
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HALO SERVICE SOLUTIONS LTD
An all-inclusive CRM solution and cloud-based service desk, HaloCRM delivers lightning-fast customer relationship management in an intuitive, codeless interface. HaloCRM supplies powerful, flexible best practise processes with Automation out-of-the-box. Our experienced, in-house CRM team provide frictionless service migrations, lower total ownership cost than legacy tools with concurrent licencing options available.
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GOSS INTERACTIVE LIMITED
Powerful no-code/low-code ‘CRM-lite’ customer transaction platform enabling public sector organisations to deliver rich and intuitive customer websites & portals for online service requests and case management. Delivers seamless end to end online processes, saving time, effort and money, whilst providing a single customer view and an excellent customer experience.
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Farthest Gate Limited
The Liberator mobile worker solution is a market leading module forming part of the Liberator suite of products. Liberator mobile worker can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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INSIGHT DIRECT (UK) LTD
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHI2024GC14
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Farthest Gate Limited
The Liberator Highways and Streetworks Licensing solution is a market leading module forming part of the Liberator suite of products. Liberator Streetworks can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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Hostcomm Limited
CXCortex is an AI customer service agent that performs customer service autonomously using AI through a variety of channels such as email, chat, SMS and phone calls. The main purpose of CXCortex is to provide; email, voice & chat assistance, call recording analysis, CX analytics, AI quality assurance.
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SOCIETYWORKS LTD
Building on over 17 years of experience, FixMyStreet Pro is a user-centred, map-based and configurable fault reporting tool for street, highway and environment issues, integrated directly into any business systems to create an end-to-end reporting process that’s as smooth and efficient as possible for the report-maker, and for your staff.
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Opus Telecoms
The Opus VCC, powered by Five9, is an intelligent CX Platform providing a comprehensive cloud-native, scalable, and secure suite that includes Contact Centre; Omnichannel Engagement; Workforce Engagement Management; innovative, practical AI and automation, and journey analytics that are embedded into the platform.
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FormusPro
FormusPro is a certified Microsoft Partner who specialises in the implementation, configuration and development of software, primarily on the Microsoft Dynamics 365 (D365) platform. In addition, we also offer data migration, system integration, continuous system development, software licensing, consultancy, training, training documentation and support.
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EBO.AI (UK) LTD
The EBO Appointment Management module offers a seamless and user-friendly interface, enabling patients to:
• View upcoming appointments
• Cancel appointments
• Reschedule appointments
• Receive notifications/ reminders about new appointments and changes,
• Ask general questions about appointment procedures
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Opus Telecoms
8x8 X-Series provides UCaaS, CCaaS, CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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Wordskii Labs
How do people with language barriers contact you?
Wordskii Connect is a revolutionary telephony service that enables non-English speaking service users to contact you via telephone through a professional interpreter.
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EBO.AI (UK) LTD
EBO delivers a sophisticated Virtual Assistant designed to efficiently address general enquiries from patients, accessible through a wide range of communication channels.
The Virtual Assistant comprehends and responds to diverse questions, encompassing topics such as standard visiting hours, specific service-related enquiries, medical procedures, and the hospital's approach to care delivery.
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WPC Software Ltd
ELVIS is a web-based system designed to manage the recovery, storage and administration of the vehicle recovery process. ELVIS provides an efficient and streamlined approach, ensuring that vital information is managed, available and shared appropriately.
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Zoom Video Communications, Inc.
Zoom Contact Center is an omnichannel contact centre that’s optimised for video and integrated into the Zoom experience, helping customers connect over video, voice, SMS, email, web chat, and social channels. Zoom Contact Center can operate as a standalone customer experience or integrate into an existing digital presence.
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GCI NETWORK SOLUTIONS LIMITED
Amazon Connect constitutes a cloud-based solution for managing contact centres. It offers a comprehensive suite of functionalities, including conversational AI capabilities, omnichannel support for seamless customer interactions, and real-time analytics for performance optimisation. Additionally, it provides valuable agent performance tools, fostering a more productive and efficient contact centre workforce.
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XMA LIMITED
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCX2024GC14
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PLAN ALPHA SYSTEMS LIMITED
Plan Alpha Drupal: Drupal Customer Relationship Management System (CRM). Drupal Content Management Systems (CMS). Drupal integration services. Drupal strategic consultancy in business transformation using open source assets. Plan Alpha Systems guarantee Best Value and best use of Drupal platform. All current versions of Drupal supported, as well as legacy Drupal.
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4Sight Communications Ltd
An Enterprise-grade, omnichannel customer experience management platform hosted from a private cloud call centre. Voice Contact Centre, Video Contact Centre, Email Contact Centre, SMS Contact Centre with Social Media Integration. Advanced Agent Reporting and detailed Management Reports. Our all-in-one Contact Centre solution improves customer interaction, on their preferred device.
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EXPERIAN LIMITED
Autotrace Plus is a fast, compliant, cost-effective way to trace and re-connect with your customers. Autotrace Plus enables you to get up to date contact information for your customer and is available online.
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ICS.AI LTD
The SMART Student Recruitment Copilot revolutionises engagement using generative AI to streamline the application process in further education. It offers a grounded, personalised, 24/7 support across multiple platforms, providing tailored recommendations and enabling institutions to effectively target and enrol ideal candidates through data-driven insights, reducing costs and improving retention.
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Boost AI AS
The boost.ai conversational AI platform powers 550+ Virtual Agents worldwide in 30+ languages. Proprietary Natural Language Understanding algorithms allow it to handle 10,000+ intents while maintaining resolution rates above 90%, making it the choice of Enterprises. Fast Deployment and High accuracy powered by advanced Generative AI features.
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Exchange Communications Installations Ltd
Avaya Experience Platform (AxP) CCaaS provided by Exchange is a subscription-based hosted contact centre as a Service solution running on the Microsoft Azure UK public cloud platform. It has an open API-first architecture that enables clients to customise and integrate the solution into any existing infrastructure.
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BRIGHTWIRE TECHNOLOGY SERVICES LIMITED
Power Virtual Agents provide self service facilities to your internal and external clients, allowing them to ask natural language questions and get the system to provide information resources for the user.Useful for automatic common helpdesk scenarios, Power Virtual Agents allows your internal support teams to focus on more complex tasks.
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DATAMATICS INFOTECH LIMITED
Data Analytics - Cloud Software Service provides organizations with access to cutting-edge cloud-based software applications designed to streamline processes, extract actionable insights,drive informed decision-making. Leveraging the scalability, flexibility,accessibility of cloud computing, our software solutions empower businesses to unlock the full potential of their data assets, driving innovation, efficiency, and growth.