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ICS.AI LTD
The SMART AI IT Support Copilot is a generative AI solution that enhances user self-service 24/7, reducing costs. Pre-trained on your data covering all IT services, the Copilot delivers a grounded personalised solution, which continuously improves through supervised learning, backed by a proven business case and <six months ROI.
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Intercity Technology Limited
Case Management is a Case/Ticket management tool that provides you with the ability to manage written interactions in a secure and efficient way. Each interaction in the queue is converted into a support ticket and assigned a unique case/ticket ID which is then distributed to the right person.
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CTMS SERVICE MANAGEMENT LTD
Our integrated IT Service and Asset Management (ITSM, ESM and ITAM) approach helps increase staff productivity, data quality and service delivery for IT and beyond. With AI, integration platform as a service(iPaaS), low-code architecture, makes it easier to consolidate vendors and tool instances as your organisations maturity requirements evolve.
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Scarce IT
Through our fast-track adoption approach, we embed ServiceNow quickly and optimally, speed your ROI, and facilitate digital and cultural transformation for your business. Whether you are considering ServiceNow, or have purchased and need help implementing, Scarce will deliver you successfully, affordably & speedily onto the world’s leading Enterprise IT Platform.
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BRIDGEALL LIMITED
Bridgeall provides a range of software development services to build custom software. Our go to software development approach is Microsoft .Net core hosted on Azure.
We are a market leading software development provider that offers a full range of software development services from software development, software modernisation and support.
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Medallia Inc
Medallia Ideas: an innovation crowdsourcing platform. Harness employee's knowledge to innovate, problem-solve, remove barriers. Target challenges at broad audiences or specific groups based on feedback, expertise, interests, experience. Capture ideas for new local services or how to improve your existing ones. Empower staff and engage citizens for tremendous advantage.
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ICS.AI LTD
Enhance live chat with AI-driven support, seamlessly integrating human handover for complex queries. SMART Live Chat reduces agent load, speeds up resolutions, and improves satisfaction by intelligently managing interactions from AI to human, managed via by Microsoft Teams for seamless communication.
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NEC SOFTWARE SOLUTIONS UK LIMITED
Blue Badge Managed Service provides local authorities with a fully managed remote processing service for the administration of blue badge applications.
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ALVAO s.r.o.
ALVAO IT Service Management is an ITSM solution fully integrated with Microsoft 365.
Service Desk is a friendly interface for requesters with a Microsoft look and feel. Powerful tool for internal IT services teams implementing ITSM best practices.
Asset Management provides an overall picture of every device throughout its lifecycle.
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MELISSA DATA LTD.
Melissa Geocode solutions convert addresses into geocodes (latitude and longitude coordinates). Providing precise rooftop geocodes for 95% of all physical addresses in the U.K., U.S. as well as 240+ countries around the world. Our unique parse and matching algorithms fix errors and complete addresses that have missing or invalid components.
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MRI SOFTWARE LIMITED
This hosted system tracks deliveries to buildings and tracking management key sets. Expected parcels may be added in advance and all parcels are checked in as they arrive with optional barcode scanning capability. Automatic notifications alert and remind recipients of deliveries. Parcel and key management is aided with online views.
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BOOMERANG I-COMMS LTD
An intelligent platform to automate appointment management using our patented threading technology for 2-way messaging. We make it easy to manage appointments and integrate with your booking system / schedule. SMS, EMAIL AND IVR used to set, remind and cancel appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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NETCALL TECHNOLOGY LIMITED
Liberty Create is an enterprise low-code application development platform. Simplify and accelerate delivery of digital services, case-management and citizen relationship management applications. Local Government and Housing Providers can further benefit from the pre-built and supported foundation provided by Citizen Hub and Tenant Hub to increase development speed and capacity.
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NEO TECHNOLOGY LIMITED
Neo Technology's AI solution elevates tenant satisfaction and operational efficiency by incorporating features such as virtual assistants, predictive maintenance, automated repairs reporting, and flagging urgent cases that need attention, resulting in proactive issue resolution and enhanced communication channels.
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Peoplesafe
Lone worker services from Peoplesafe protect local government employees working alone in over half of the UK’s Councils. Alarms raised through lone working devices, safety apps and body cameras are professionally managed by our 24/7/365 control centre. Protect all roles within the Council using the widest solution range from Peoplesafe.
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ARCUS GLOBAL LIMITED
Transform customer service with a single view of a customer's activity and tools for field service, chatbots, CTI, social service and AI. Work faster and more productively across channels including phone, email, webchat, and social media, making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDC2022GC13
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PROJECT ARK LIMITED
Project Ark is an innovative, AI-powered, property technology business.
Our technology is essential to our client's Resident Engagement Strategies and via our cloud-based property management software and resident apps, we have become the "go-to" technology for all buildings over 18 meters that wish to satisfy the Building Safety Regulator
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EBO.AI (UK) LTD
The EBO solution guides patients and visitors effectively, ensuring they have access to the right information or services at the right time. The product can handle:
- Service and department navigation
- Specialist referrals
- Educational resources
- Patient portal guidance
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FormusPro
FormusPro is a certified Microsoft Partner who specialises in the implementation, configuration and development of software, primarily on the Microsoft Dynamics 365 (D365) platform. In addition, we also offer data migration, system integration, continuous system development, software licensing, consultancy, training, training documentation and support.
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SOFTCAT PLC
Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder
IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCS2024GC14
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PEGASYSTEMS LIMITED
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Intelligent Virtual Assistant is a key feature of the platform.
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Medallia Inc
Medallia's Patient Experience solution embeds rich intuitive listening seamlessly throughout the patient journey, collecting, analysing, and surfacing real-time signals and feedback. Remove silos and create unified views of patient insights, empowering your organisation, driving the right action at the right time, addressing patient journey friction, turning negative experiences positive ones.
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CORPORATE PROJECT SOLUTIONS LIMITED
Anywhere365 is a cutting-edge cloud contact center platform that streamlines customer interactions across various channels (omni channel). Offering deep integration capabilities with Microsoft Teams, it enhances communication efficiency, reduces operational costs, and improves customer satisfaction, making it an ideal solution for businesses aiming to optimise their customer engagement strategies.
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SKYFLO DIGITAL LTD
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHS2024GC14
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INFOSHARE+ LIMITED
MyScan is a web application that allows service users to scan evidence relating to various council transactions using their own device and submit this evidence securely along with identifying metadata. The application is delivered as a software-as-a-service solution, and typically covers multiple council service areas, integrated with various back-office systems.
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PEGASYSTEMS LIMITED
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Case Management and Investigative Case Management are central to Pega.
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INFOSYS LIMITED
AssistEdge on Cloud (Managed Automation) offers a readily available Robotic Process Automation (RPA) platform on cloud, powered by AssistEdge™, for clients to build Robots (referred as BOTs) and automate their business and operational processes. It reduces the cost, complexity and time involved in setting up and maintaining an RPA platform.
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BLUESTONEX CONSULTING LIMITED
SupportX gives complete control over support calls & development requests. Raise & update tickets and keep track of them in a powerful reporting application. Manage users, clients and projects, with complete control over access to raise requests, update requests and which projects users interact with.
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SOFTCAT PLC
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCS2024GC14
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NEO TECHNOLOGY LIMITED
Neo Technology's Omni-Channel Contact Center Solution, built on the Microsoft platform, offers a scalable, cloud-hosted service with flexible pricing, catering to diverse communication needs. It seamlessly integrates voice, email, messaging, social media, chatbot, and video channels, along with Microsoft Teams integration and advanced features like workforce optimisation and speech analytics.