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882 results found

882 results found in Lot 2: Cloud software in the category Instant messaging (IM) and chat

  • Daisy Hosted PBX (RingCentral RingEX)

    WN CORPORATE SERVICES TRADING LIMITED

    Our RingEX secure solution enables customers to set up and unify business calls, SMS, fax, and more in a single app with powerful AI tools accessible across devices. It has powerful real-time analytics for better decision-making and 300+ pre-built integrations to easily automate workflows and tasks. multi-level IVR and more.

  • Redwood Technologies Cloud Contact Centre

    Redwood Technologies Ltd

    Redwood Technologies provides an Omni-Channel Cloud Contact Centre solution, known as storm®. storm® is a multi-channel CCaaS (Contact Centre as a Service) solution for inbound and outbound interactions, providing a range call center-related technologies for any size of organisation. These services can be layered over and integrated with existing technology.

  • Thiscovery

    THIS LABS LTD

    Thiscovery is an online platform that hosts healthcare improvement and innovation projects engaging staff, patients and other stakeholders. This includes​ crowd-sourcing​, service re-design​, consultation​, research​, evaluation​. In addition, Thiscovery hosts a crowd of 10,000 registered users and has community functionality such as forums, webinars and news feeds.

  • Fusion - 8x8 Contact Centre as a Service

    Charterhouse Voice & Data

    An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.

  • Zendesk Suite (Editions: Team / Growth / Professional / Enterprise / Enterprise Plus) via Netpremacy

    Netpremacy Limited

    Zendesk Suite is designed with agents in mind, putting multiple channels and relevant context all in one place. It’s a unified agent workspace, helping your team provide a faster, more personal experience to your customers. Netpremacy is an official Zendesk partner guaranteeing the best results for your Zendesk deployment.

  • COHESION Digital Rheumatology Solution

    COHESION MEDICAL LTD.

    COHESION Care Wallet enables patients to securely share data with flexibly configured cloud-based Digital Rheumatology Services allowing improved care planning, remote monitoring and service feedback to deliver better outcomes and patient experiences. COHESION has a proven track record with the NHS across the UK.

  • NG Bailey Cloud Communications (CCaaS)

    NG Bailey IT Services Limited

    NG Bailey offers a Contact Centre Communications service Our Services are delivered with varying hosting options including Private, Public and Hybrid Cloud. Working with world leading providers such as, Gamma, Ring Central and Mitel. Our Services can be integrated with Microsoft, Amazon or Google Platforms

  • Civica Chatbot Frequently Asked Questions (FAQ) Service (Entry-Level)

    CIVICA UK LIMITED

    Rapid deployment of Microsoft language studio making complex frequently asked questions (FAQ) documentation readily accessible for up to 30 concurrent Chatbot users over embeddable web interface. Includes advice to curate content sources to maximise value from Microsoft Bot Framework and Azure App Services.

  • CloudCover 365 Backup

    CCS Media Limited

    Backup Microsoft Office 365 data at the click of a button. Our fully browser managed solution provides a feature-rich office 365 backup solution and allows you to be secure in the knowledge that Veeam is protecting your data securely in the UK.

  • SMS for Public Sector copy

    Commify UK Limited trading as VOODOO and Esendex

    Send messages through our SMS and WhatsApp channels and have two-way SMS and WhatsApp conversations. Through SMS and WhatsApp, you can keep customers informed of changes to terms, new appointments, reminders and general information. Control conversations through the easy to use Esendex SMS portal or via your CRM using API.

  • Secure Desktop

    ANSON RESOLUTION LTD

    Secure Desktop delivers a secure, managed, desktop including Office 365 and business specific applications. Accessible from desktops, laptops, tablets, phones and thin clients it is appropriate for government security needs.

  • Collaborator (Multi Disciplinary Teams - Video)

    VISIONABLE UK LTD

    The Collaborator module brings specialist teams together using native resolution multi-stream technology to facilitate effective and efficient collaboration and deliver timely triage and specialist decision support. Our video collaboration provides tools for new Public Sector models by supporting Multi-feed, Multi-image, secured with 256-bit encryption and multi-camera for any device feed.

  • SMART: AI Contact Centre -Standard

    ICS.AI LTD

    Introducing the SMART: AI Omnichannel Contact Centre solution, a unified platform that integrates SMART: AI-driven services including Website, Live Chat, Phone, and Email. This comprehensive solution leverages pre-trained human parity AI language models to enhance user self-service, significantly reduces agent demand across all communication channels and delivers ROI <6 months.

  • YUDU Sentinel

    YUDU Sentinel

    Keep vital business communications running in a crisis, when all other systems fail. Sentinel delivers mass notification, document hosting and collaboration tools to help manage an incident remotely from any device, to keep crisis response teams and key stakeholders updated throughout the life cycle of any critical event.

  • Microsoft Teams Direct Routing by Global 4

    GLOBAL 4 COMMUNICATIONS LIMITED

    Direct routing as a service allows you to Leverage your Microsoft Teams deployment to make and Receive PSTN Calls Via Global 4- hosted SBC infrastructure. Through the iPilot Portal, you can quickly and easily manage users.

  • ServiceNow Licencing

    METHODS BUSINESS AND DIGITAL TECHNOLOGY LIMITED

    As a fully accredited ServiceNow Reseller, and Consulting and Implementation partner, the Methods ServiceNow Licencing Service provides you the ability to purchase licencing across the full ServiceNow products suite. Our team of certified ServiceNow professionals have the skills to advise on your ServiceNow licencing requirements quickly, effectively, and pragmatically.

  • Microsoft Teams Phone

    GIGASTREAM LIMITED

    Gigastream offer the full range of Microsoft Teams Phone products, with pricing models for government, business, education and non-profits. We support Direct Routing or Microsoft Calling Plans. Solution offerings include SIP trunks and integrations to existing telephony platforms. Our managed service optimises licensing and provides access to premium support channels.

  • OpenDialog AI Licences, support with associated solutions and services

    Agile Business Process UK, LIMITED

    Elevate efficiency and user experience with conversational AI and generative AI platform, leveraging GenAI and large Language Models (LLM). The platform and assistants (chatbots) are tailored for regulated sectors, ensuring accurate, safe responses and transparent decision-making, automating up to 90% of interactions across your organisation

  • Microsoft Office 365 License Management Services

    WARP TECHNOLOGIES LIMITED

    As a Microsoft Partner, Warp provide license management services for Microsoft Office 365, Microsoft Office 365 Consultancy and Microsoft Office 365 licensing. Office 365 is a cloud-based subscription service that combines powerful cloud services like OneDrive and Teams, with best-in-class productivity software including Excel, Outlook, Publisher, PowerPoint and Word.

  • Public Cloud-based Virtual Multidisciplinary Team Meetings (MDTM)

    Myorb Limited

    Built for GDPR-compliant team communication through permissioned access to information, collaborative myOrb spaces enable teams to store, share, and display all of their information including medical imaging in one private, securely encrypted and compliant service on any device, with a full audit trail.

  • Cloud Contact Centre - Horizon Contact

    GAMMA NETWORK SOLUTIONS LIMITED

    Contact Centre (CCaaS) is a scalable cloud based omni channel platform, integrating voice, email and webchat into the Horizon Unified Communications service providing collaborative features. Including call recording, queuing, call backs, surveys, CRM integration, reporting and analytics, wallboards, IVR, auto-attendants (ACD), administrators, supervisors and agents level access, delivered over WebRTC.

  • Fusion - 8x8 Unified Communications

    Charterhouse Voice & Data

    XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.

  • RingEX

    ARROW BUSINESS COMMUNICATIONS LIMITED (Trading under the brand name ARO)

    Our industry-leading RingEX secure solution enables customers to quickly set up and unify business calls, SMS, fax, and more in a single app with powerful AI tools accessible across devices. It also has powerful real-time analytics for better decision-making and 300+ pre-built integrations to easily automate workflows and tasks.

  • Cinos Cloud Unified Communications as a Service

    Cinos

    Cinos Cloud Unified Communications leverages best-of-breed, open-standards Cisco technology. A Cisco-powered cloud delivering robust, always-on IP telephony, video conferencing, instant messaging, switchboard, omni-channel contact centre and full reporting, recording and billing for users in any location on any device. Public, private and hybrid cloud options delivered from UK-sovereign data centres.

  • Generative AI for Content Creation & Curation

    DATASUMI LTD

    Generative AI for Content Creation and Curation represents a groundbreaking service that transforms content production using Generative AI algorithms. Our state-of-the-art solution streamlines content creation processes, providing organisations with an effortless and effective method to generate and curate content.

  • NICE CXone Cloud Contact Centre, delivered by Route 101

    ROUTE 101 LIMITED

    NICE CXone is an analyst top-rated and market-leading cloud contact centre platform, delivered by Route 101 - Certified Implementation Partner with NICE CXone. Flexible, scalable and highly resilient, CXone offers voice & digital channels, WEM, analytics, self-service & automation, knowledge management, conversational and analytical AI, and much more.

  • BT Genesys Cloud Contact Centre

    BT PLC

    BT Genesys Cloud Contact Centre is an all-in-one cloud-based contact centre software built to improve the user experience. It’s a suite of cloud services for enterprise-grade communications, collaboration, and contact centre management. It’s scalable, quick, and easy to set up. It is an evergreen platform with rapid innovation.

  • Mydex Safe, Secure Cloud for service integration and tranformation (SSC)

    MYDEX DATA SERVICES COMMUNITY INTEREST COMPANY

    The need for transformation to locally integrated operational services is growing. This requires integrated journeys, reducing effort and improving outcomes. Information can flow seamlessly and securely, intervention is timely, and services are more effective. The SSC allows organisations across varying sectors and regulatory environments, working together to deliver joined-up services.

  • Contract Bee

    DIGITAL BEEHIVE LTD

    ContractBee is an intuitive cloud-based SaaS platform that enables the digital administration of NEC3 and NEC4 contracts. Celebrated for its centralised and digitalised approach to contract management, ContractBee enables the project team to work collaboratively through a simple, pragmatic workflow that ensures compliance and governance increasing efficiency and productivity.

  • Outpatient flow tool

    DEEP-MEDICAL LTD

    AI tool to help scheduling of outpatient appointments