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985 results found

985 results found in Lot 2: Cloud software in the category Customer helpdesk (service desk)

  • Broadcast SMS

    BOOMERANG I-COMMS LTD

    Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Salesforce Hyperforce CRM Analytics

    SOFTCAT PLC

    CRM Analytics Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCHS2024GC14

  • Microsoft Power BI for Reporting, Data Insight and Data Visualisation

    BRIGHTWIRE TECHNOLOGY SERVICES LIMITED

    Brightwire helps organisations plan and deliver business applications based on Microsoft Power Platform - including PowerAutomate, PowerApps, PowerBI and model driven apps. Connected together with Office 365, Dynamics 365, Azure, and hundreds of other apps, we rapidly build end-to-end solutions that make a difference to our clients and their users.

  • ABBYY Vantage

    EXTRA TECHNOLOGY LIMITED

    We resell ABBYY's Intelligent Document Processing tool, ABBYY Vantage. It is able to read unstructured data and feed it into Robotic Process Automation tools for further processing. • Integrates seamlessly with Robotic Process Automation tools • Processes any form of digital unstructured data • Learns with and without supervision

  • Salesforce Industry Solutions

    XMA LIMITED

    Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCX2024GC14

  • Accounting Solutions

    Epaccsys Limited

    Accounting solutions provider Epaccsys have been supplying Accounting solutions for over 15 years with Epicor Accounting solutions software. The full suite of accounting solutions modules available can be extended to include Distribution ERP, Supply Chain Management ERP and Project Management ERP.

  • NotLost - TfL's lost and found property management platform

    NotLost

    NotLost is transforming lost and found management into a fast and simple process for businesses. Free up valuable staff time, return more items of lost property, deliver an excellent customer experience and recoup the costs of managing lost property with an integrated courier service.

  • Omnichannel Contact Centre

    Infinity Group

    Omnichannel Contact Centre, utilising Microsoft Digital Contact Centre Platform (DCCP),provides a seamless,consistent experience throughout the entire customer journey. Integrating multiple communication channels to deliver a unified customer experience and first-class customer service. Customers can interact with your business through multiple channels including telephone, email, webchat, web portals, Teams, WhatsApp,social media.

  • Abavus - Enterprise Licence

    Abavus.co.uk

    Our My Council Services enterprise licence provides site-wide access to core licence and product modules on our platform. This enables a multi-channel online and native mobile customer self-service platform, and incorporating fully functional back-office modules. All of this is supported by sophisticated workflow and automation tools.

  • Focus Group Cloud Hosted Wildix Telephony and Unified Communications

    Focus Group

    Focus Group fully scalable Wildix enterprise-class hosted IP telephony service, with CRM systems integration, reporting and call recording, providing a fully managed voice service for organisations looking to leverage the power of cloud-based voice services and remote working without the management overhead.

  • First Responder's Lone Worker Employee Protection Services From Peoplesafe

    Skyguard Ltd

    Lone worker services from Peoplesafe protect emergency service responders. Alarms raised through lone working devices, safety apps and body cameras are professionally managed by our 24/7/365 control centre. Emergency service workers can receive help whenever they need it, wherever they are. Peoplesafe protects the largest share of public workers.

  • FourNet (4net) CASB

    4net Technologies Ltd

    FourNet's Cloud Access Security Broker (CASB) provides centralised security management across multiple cloud services. It enforces security policies, detects threats, ensures compliance and offers data protection by monitoring and controlling user activity and sensitive data across all cloud platforms, effectively bridging the security gap between cloud users and cloud applications.

  • Bulk messaging

    BOOMERANG I-COMMS LTD

    Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Salesforce - Hyperforce Lightning Service Cloud

    SKYFLO DIGITAL LTD

    Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHX2024GC14

  • 8x8 Cloud Based PBX

    UK IT Networks Limited

    Unified Communications service from 8x8's X-Series (1 to 8), increases productivity, delivering a full communications solution, including telephony, voicemail, collaboration via web chat, video, email, IM, conference calls, data sharing, Microsoft Teams integration; call recording, customer analytics. Inclusive Call plans, per user per month (Local National and Mobile)

  • Open CRM

    Spinwell Global Limited

    Our customer relationship management (CRM) system that helps businesses collect, store, and analyze customer data. It serves as a database for managing information about current customers, leads, business partners, suppliers, and employees. By organizing interactions and providing tools for sales, marketing, and support teams, enhancing understanding and strengthening customer relationships.

  • Microsoft Power Platform

    Formus Professional Software

    FormusPro is a certified Microsoft Partner who specialises in the implementation, configuration and development of software, primarily on the Microsoft Dynamics 365 (D365) platform. In addition, we also offer data migration, system integration, continuous system development, software licensing, consultancy, training, training documentation and support.

  • Appian Enterprise Case Management for Public Sector

    Appian Software Switzerland LLC

    Case Management for Public Sector is built on a modular, composable, CMaaS architecture providing a central location to manage and track the activities and data for all case types, from case intake to resolution. End users connect via portals to self-serve for requests, incidents or complaints etc. APP24GC14

  • Collaborative Working

    Brickendon Consulting Limited

    Workplace software for flexible-working: Set schedules, COVID self-certification, social distancing, real time contact tracing. Book desks, meeting-rooms and parking. Improve employee wellbeing, find anyone/anything on office floorplans, conduct surveys, collect feedback, issue management/workplace assessments. Facilitate visitor management. Optimise space and costs with real-time reports (On Web, Android & IOS app)

  • Field Service on Dynamics 365

    Formus Professional Software

    FormusPro is a certified Microsoft Partner who specialises in the implementation, configuration and development of software, primarily on the Microsoft Dynamics 365 (D365) platform. In addition, we also offer data migration, system integration, continuous system development, software licensing, consultancy, training, training documentation and support.

  • Appian Orchestration & Agility Platform

    Appian Software Switzerland LLC

    The Abstraction Platform combines Data Fabric, low-code, iBPM, and case management. Abstracting the complexity of interacting with data sources, providing a unified interface for accessing and manipulating data. Creating applications without needing knowledge of underlying data structures or technologies regardless of the data origin or format. APP24GC14

  • 2FA messaging

    BOOMERANG I-COMMS LTD

    Boomerang delivers a robust two-factor authentication (2FA) messaging service, bolstering account security with one-time passcode (OTP) verification. Our solution equips developers with seamless integration tools for heightened protection against unauthorized access. Leveraging Boomerang's platform fortifies accounts, reducing risks and ensuring compliance with ISO 27001, Cyber Essentials, and Cyber Essentials Plus.

  • Salesforce Hyperforce Lightning CRM Cloud

    XMA LIMITED

    For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCHX2024GC14

  • Cisco Webex Suite by Nasstar

    GCI NETWORK SOLUTIONS LIMITED

    Cisco Webex Suite bundles calling, meetings, messaging, webinars, video messaging, polling, whiteboarding and events into a single platform. It simplifies collaboration with features like noise cancellation, closed captioning, real-time translations, AI features and 24/7 availability, aiming to boost productivity and improve the hybrid work experience.

  • Salesforce Hyperforce CRM Cloud

    Arcus Global Limited

    For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCHA2024GC14

  • Salesforce Service Cloud

    SOFTCAT PLC

    Transform customer service with a sales CRM, single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster, more productively across all channels on one platform making customer service frictionless, improving efficiency and customer satisfaction whilst reducing costs. SFDCS2024GC14

  • Livery Premises and Holding Site Management Service

    EQUINE REGISTER LIMITED

    The service enables designated keepers of equines at holding premises including riding schools, livery yards etc to record identification details of those equines kept on their premises. Vaccinations, medical records and any movement restrictions can also be recorded. Essential for compliance, biosecurity and traceability.

  • boomApp Connect

    BOOMERANG I-COMMS LTD

    Boomerang’s Dynamics 365 plug-in and custom Connector provides seamless integration to Microsoft apps and Power Platform, overcoming broadcast limitations by matching activities with responses. This fosters conversational engagements, recorded in contacts’ timelines for seamless automation and stakeholder interactions. ISO-27001, CyberEssentials,Cyber Essentials Plus certifications ensure data security.

  • CareAR

    XEROX (UK) LIMITED

    CareAR’s Service Experience Management platform, provides Self-Solve and Remote-Solve support. Digital processes twinned with AR-Instructional Content, and AI-Powered Visual Verification, empowers end-users with the Right Content, in the Right Context, at the Right Time. This service, backed with AR Visual Support, helps to Reduce Downtime, Increase CSAT and Eliminate Dispatches.

  • EBO AI-powered Virtual Assistant (Chatbot) for Healthcare

    EBO

    A digital patient communications platform which uses conversational AI (chatbot), integration, workflow & BI components to automate patient- facing processes- increasing capacity and reducing costs. Used for FAQs, Elective Recovery, Waiting List Validation, Reminders, Digital Letters, PIFU, Appointments, Self-Referral & Assessment, Consent to Treatment, PROMS/PREMS, etc. Enhances your patient portal.