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Merkle, a trading division of Dentsu UK
Merkle provides WCM implementation and management services, hosting everything in the cloud to provide scalable and flexible solutions. These services allows clients to fully outsource the application management and user optimisation of sites. We have platinum partnerships with many of the world's leading software and cloud platform vendors.
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DIGITAL INTERACTIVE LIMITED
Infreemation is an advanced online cloud based application for processing emails, text messages and correspondence (including paper based) which falls into the Freedom to Speak Up scope.
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ANS GROUP LIMITED
The enterprise Azure Integration Services framework will support real-time data synchronisation, connect to various data sources and targets, and provide scheduling and monitoring capabilities.
Leveraging Azure Integration Services this service ensures secure data transmission and encryption, scalability, data warehouse reporting and high-performance data processing.
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IEG4 LIMITED
Extends Blue Badge case management to include Freedom Pass and Taxi Card, giving a comprehensive intelligent service that enables councils to manage applications from submission to badge/pass production. Delivers maximum efficiency through streamlining and automation of processes giving faster decisions for citizens and more efficient use of officer time.
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PEGASYSTEMS LIMITED
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Intelligent Workflow Automation and Intelligent Automation are core features.
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PRIMUM DIGITAL LTD
CrossCover enables clinical teams to design, build, test, deploy, operate and monitor many clinical and clerical workflows. Designed by clinicians to operationalise best practice to maximise clinical and cost effectiveness of clinical pathways. Interoperable with primary and secondary care Electronic Patient Records and NHS Digital national APIs.
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Workpro
Workpro complaints management system improves complaints handling and reporting - while reducing costs and risks. Log and track all complaints, customer feedback and enquiries in one integrated system. FOI, EIR and DPA case types included. More case types can be added. Everything to do with a case in one place.
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BRITANNIC TECHNOLOGIES LIMITED
Calabrio WFM / WFO / WFEM is a highly agile and scalable workforce management platform enabling accurate Forecasting, Scheduling and Intraday Management plus multichannel analytics and advanced reporting.
Allows delivery of seamless experiences for customers, agents and contact center managers—no matter where employees are working.
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VERINT SYSTEMS UK LIMITED
Verint Application Triggers is an innovative, cloud-based solution that provides contact centre leadership with the assurance that their centre is complying with appropriate rules, regulations, and processes. It can trigger actions based on real-time desktop events to help ensure compliance, such as pausing and resuming recording
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EQUINE REGISTER LIMITED
Enables organisations to electronically exchange core system data and communicate digitally with borders teams, vets and OVs to provide high health verified information which can be linked to automated digital docs available with Smartcards and on CED. Supporting the Border Target Operating Model, IPAFFs and frictionless high health equine movements.
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NEO TECHNOLOGY LIMITED
Neo Technology's Electronic Document Management System (EDMS) enables instant archiving, searching, and retrieval of customer data, enhancing customer service delivery. Our solution transforms organisational data by providing tailored content, file formats, and delivery channels based on business needs, document content, or customer preferences.
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NEO TECHNOLOGY LIMITED
Neo Technology's Ombudsman Case Tracker enables efficient tracking of Ombudsman casework in the housing sector. With advanced case management features, it centralises case data, streamlines workflows, and ensures timely resolution, enhancing operational efficiency and customer satisfaction.
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NEO TECHNOLOGY LIMITED
Neo Technology's Satellite Dish Requests solution streamlines the management of resident requests for satellite dish installations. Through automated workflows and real-time updates, it ensures swift handling from submission to resolution, enhancing operational efficiency and resident satisfaction. Integrated inventory management and secure document storage further optimise resource utilisation and regulatory compliance.
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C365Cloud
C365Cloud helps organisations to effectively keep accurate and up to date records of chemicals as per the chemical storage regulations. An efficient inventory of chemicals, highlighting volume, owner, GHS code, expiration dates and disposal routes can be stored within the system.
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INSIGHT DIRECT (UK) LTD
A purpose-built solution, certified through the Microsoft Operator Connect program, that quickly enables native PSTN connectivity in Microsoft Teams and increases admin efficiency. The service is powered by the 8x8 XCaaS platform to provide reliable and flexible calling options and DID numbers for Microsoft Teams Phone users in 20 countries.
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ANS GROUP LIMITED
This service focuses on validating and auditing Power Platform solutions to ensure they adhere to best practices and standards for performance, reliability and security.
ANS will provide actionable recommendations of improvements and enhancements that will help you maximise business value and ROI from existing solutions.
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GAMMA NETWORK SOLUTIONS LIMITED
Unified Communications as a Service. UCaaS Cloud platform by Gamma. Horizon is a full collaboration and communications solution. Includes video and audio conference calls, online meetings, instant messaging, outbound and inbound call plans, call reporting and analytics. Integrates with Microsoft Teams. Contact Centre offers webchat and email through webRTC.
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BOOMERANG I-COMMS LTD
Customer service communication solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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EXPERIAN LIMITED
Experian Phone Validation is a real-time REST API that makes it quick and easy to verify and standardise phone numbers at the point of capture. It is easy to integrate into websites, CRM systems and any other software applications.
Experian's cloud-based solution flags improves the overall accuracy of your phone-data
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CIVICA UK LIMITED
Civica Financial Assessment can support you in the completion of Adult Social Care financial assessment to ensure that service users are making the correct contributions towards their care costs. This could be complementing your teams to manage business as usual assessments, handling peaks, clearing backlogs or completing specific projects.
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RIVIAM DIGITAL CARE LIMITED
RIVIAM’s Immunisations eConsent service enables providers of school-aged children's vaccinations to co-ordinate digital immunisation programmes to improve vaccination uptake and increase productivity.
The service includes eConsent, online appointment booking, triage and clinic scheduling tools, mobile application for school nurses, school portal, auto-update clinical systems, CHIS NIVS and self service reporting.
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CONNECTED SAFETY NET LIMITED
A digital factory to automate any business process. Our easy-to-use app & portal is the gateway to streamlined, efficient business operations:
Replace cumbersome paper-based processes with innovative technology.
Automate processes to transform physical/digital documents into seamless digital-workflows.
Turn tedious tasks into strategic initiatives.
Unlock exceptional efficiency/productivity/sustainability with our paperless ecosystem.
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8X8 UK LIMITED
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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KICK ICT GROUP LIMITED
We help customers realise the efficiencies, security and reliability offered by Business Central, Microsoft’s comprehensive business management solution for SME organisations. Unify data, enhance customer relationships, make better decisions and accelerate business transformation, all based on sound financial information.
Our service includes developing, consulting, deploying and supporting BC
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SEMPRE ANALYTICS LIMITED
Sempre Analytics are an Informatica Platinum Partner. The industry-leading Informatica platform enables data from any system to be centrally controlled with Data Cataloguing, Data Integration, Data Quality, Data Governance, API & App integration, and Master Data Management.
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JAAM AUTOMATION LTD
DRUID Conversational AI is a technology that helps people communicate with systems in much the same way as they would converse with other individuals. Conversational technology can simulate human interactions, taking on tasks and activities ranging from responding to simple requests for information to handling more complex customer journeys.
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VE3 GLOBAL LTD
VE3 helps clients implement Oracle CX Cloud Services through Zoom-to-Cloud and Business-First methodologies, covering CX Sales, B2B/B2C Service Cloud, Marketing Cloud (Eloqua, Responsys), CX Unity/Infinity, CPQ Cloud, Commerce Cloud, Field Service Cloud, Subscription Management Cloud, Customer Data Management, Digital Assistant, and Intelligent Advisor, plus Digital Customer Service.
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GETECH LIMITED
ChromeOS Flex is a cost-effective way to breathe new life into your existing devices. It’s easy to deploy across your entire fleet or try on a single device to experience the benefits of a cloud-first operating system. Google recommend Workspace as the Cloud Productivity platform for ChromeOS Flex users.
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FRESHWORKS INC.
Freshsales Suite is a unified, 360 degree sales and marketing CRM software by Freshworks. With an intuitive UI and powerful feature set including AI based lead scoring, visual deal pipeline, and intelligent workflow automations, Freshsales gives businesses everything they need to manage their sales in a hassle free package.
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JOBTRAIN LIMITED
Jobtrain's Applicant Tracking System (ATS) is an end to end E-recruitment solution supporting NHS, Central Government, Local Authorities, Education and Public Sector. Our rich Talent Acquisition suite supports everything from Applicant tracking, CRM, Talent Intelligence, Careers site, DBS, IDVT, HRIS vendor integrations and an API to support 3rd party integrations.