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Farthest Gate Limited
The Liberator LA03 software for Local Authority Councils solution is a market leading module forming part of the Liberator suite of products. Liberator LA03 can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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BOXXE LIMITED
Vonage is a leading provider of cloud communications including contact centre, unified communications and API. Vonage contact centre is recognised as leader in the Gartner Magic Quadrant with proven availability and security accreditations, Vonage ensures complete flexibility, scalability and reliability. Specialist in CRM integrations to: Salesforce, Zendesk, ServiceNow, Dynamics, SAP.
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Charterhouse Voice & Data
A purpose-built solution, certified through the Microsoft Operator Connect program, that quickly enables native PSTN connectivity in Microsoft Teams and increases admin efficiency. The service is powered by the 8x8 XCaaS platform to provide reliable and flexible calling options and DID numbers for Microsoft Teams Phone users in 20 countries.
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SCB Global Ltd
OPTO4Teams integrates with Microsoft Teams via direct routing /Operator Connect to provide a complete communications solution natively inside Microsoft Teams and hosted in Azure. Providing features such as calling, meetings, chat and data sharing, OPTO4Teams also offers advanced functionality including global calling, omni-channel contact centre and fraud protection.
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SocietyWorks
For councils committed to changing relationships with residents across multiple service areas through simple to use and intuitive open source software which integrates with any combination of existing business systems. Create meaningful digital transformation, streamline workflows for efficiency and achieve cost savings through the reduction of unnecessary contact.
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XMA Limited
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCX2024GC14
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Virgin Media Business
The Inbound service translates inbound calls to an NGN to a UK Geographic number. All calls are routed using call plans that can be configured through a web-based Buyer Portal. The service supports basic number translation (one-to-one routing) through to more complex call plans and provides comprehensive reporting capability.
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INTUITY COMMUNICATIONS LIMITED
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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Focus Group
Focus Group fully scalable enterprise-class hosted IP telephony service, with CRM systems integration, reporting and call recording, providing a fully managed voice service for organisations looking to leverage the power of cloud-based voice services and remote working without the management overhead.
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NEC SOFTWARE SOLUTIONS UK LIMITED
Enables authorities to create and process applications for Local Welfare Provision (LWP) administration and fulfilment under the legislative regime. Flexible framework of services for an Authority to administer the fund, maintaining management control throughout the process. The NEC Local Welfare Provision SaaS can be branded to reflect the Authority's identity.
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Computacenter (UK) Ltd
Deliver exceptional customer experiences anywhere with IBM watsonx Assistant. Transform your business with artificial intelligence that understands customers in context to provide fast, consistent, accurate answers across any application, device or channel. Remove the frustration of long wait times, tedious searches, and unhelpful chatbots with the leader in trustworthy AI.
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Answers and Solutions ltd
A chat service provides a quick simple way of your team exchanging one sentence questions and answers, and if necessary, small files or photo. Because the chats are grouped by subject conversations are easily followed. This platform has a full audit facility. Competes successfully against Slack and MS Teams.
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Sunrise Software Limited
Sunrise IT Service Management Software (ITSM) is an adaptable and comprehensive Service Management and Service Desk (ITSM) solution configured around ITIL4, offering true Enterprise Service Management (ESM) across your business. A single platform enables companies to take full control of IT operations and offer exceptional service (ITSM/ ESM/ ITIL).
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Farthest Gate Limited
The Liberator Garden Waste solution is a market leading module forming part of the Liberator suite of products. Liberator Garden Waste can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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Kick ICT
We offer UK business telephone systems that will improve your business communications, including set up of telecom systems, VoIP, business landlines and call recording solutions from vendors including 3CX, Avaya and NEC.
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Wavenet Ltd
RingCX is RingCentral's AI-powered customer service platform that integrates all communication channels (voice, chat, video) into a single system for agents and customers. It aims for easy use, fast deployment, and improved customer experience through features like chatbots and analytics.
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Tekwurx Limited
BMC Helix ITSM delivers industry-leading service management that uses intelligent automation to transform best-practice ITSM principles you’ve come to appreciate from Remedy into the modern agile service solutions businesses need. Tekwurx is a BMC Partner.
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INVOTRA LIMITED
Decision trees is a powerful time-saving tool that enables you to guide your staff to the correct answer(s) through conversational guides, questionnaires, intuitive manuals and step-by-step guidance. Get to the answer you need quickly and accurately even for the most complex processes.
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OUTSOURCE AUTOMATION SOLUTIONS LIMITED
Virtual Agents can augment existing call centre staff to deal with large volumes of inbound Customer enquiries quickly, effectively and at low cost. They can interact with Customers using Voice, Email, SMS and other text-based methods of communication and can operate in multiple languages.
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Arcus Global Limited
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scalable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHA2024GC14
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Acceleraate Limited
Zoom is an all-in-one collaboration platform that makes connecting easier, more immersive, and more dynamic for people and businesses. Our team chat, phone, meetings, omnichannel contact centre, whiteboard, workspace, and AI solutions help hybrid teams collaborate and get more done.
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Softcat Limited
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHS2024GC14
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PayPoint
PayPoint offers DTMF tone masking to support your contact centre and organisation by supressing or masking sensitive authentication data and maintaining PCI compliance. This allows calls to be recorded for quality or training purposes whilst protecting the data from cards used by customers to make payments.
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DAVIES GROUP LIMITED
Delivery of cloud-based customer contact technology across all channels/sizes. From point solutions augmenting existing contact landscapes, to implementation of omnichannel cloud contact centres supporting 1000s of agents. and bespoke applications to enhance that capability. Davies consult, implement, develop, migrate, adopt, and support customer contact implementations for public and private sector.
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Digital Modus Ltd
Regulatory Services, Environmental Health and Licensing for Local Authorities. Built on Salesforce's Public Sector Solutions suite. Legislatively compliant solution streamlining business processes through all channels. It has intuitive tools to capture all required information with efficient case management, progress tracking, communications and integrations.
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Opus Telecoms
8x8 X-Series provides UCaaS, CCaaS, CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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Farthest Gate Limited
The Liberator Asset Management and Job Scheduler solution is a market leading module forming part of the Liberator suite of products. Liberator JMS can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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Fusion Business Solutions
BMC Helix Business Workflows is a cloud-native case management application for all lines of business. It provides services in a scalable, managed, and automated way with the ability to create automated workflows without writing code and to tailor the user interface. Fusion GBS is an Elite Partner of BMC.
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XMA Limited
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHX2024GC14
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Farthest Gate Limited
The Liberator Maintenance software solution is a market leading module forming part of the Liberator suite of products. Liberator Maintenance can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.