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963 results found

963 results found in Lot 2: Cloud software in the category Customer helpdesk (service desk)

  • boomMail

    Boomerang I-Comms Ltd

    Messaging software delivering compliant 1-way and 2-way email to SMS and voice messaging. Ability to send secure, intelligent 2-way SMS and voice messages from any email client or application. Replies delivered into originator's email inbox. Secure email to SMS solution that is ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • IBM Robotic Process Automation (RPA)

    IBM United Kingdom Ltd

    The IBM RPA offering helps you automate more business and IT processes at scale with the ease and speed of traditional RPA. Software robots, or bots, can act on AI insights to complete tasks with no lag time and enable you to achieve digital transformation.

  • Epicor Kinetic Software

    Epaccsys Limited

    Epicor Kinetic System provider Epaccsys have been supplying Epicor Systems and Epicor solutions for over 15 years with Epicor software. The full suite of Epicor Kinetic ERP System modules available include Financial, Distribution, Supply Chain Management and Project Management.

  • Cloud ERP

    Epaccsys Limited

    Cloud ERP software provider Epaccsys have been supplying Cloud ERP software and Cloud ERP software solutions for over 15 years with Epicor Cloud ERP software. The full suite of Cloud ERP software modules available include Financial & Distribution Cloud ERP, Supply Chain Management and Project Management Cloud ERP software.

  • Dynamics 365

    Brightwire

    Brightwire helps organisations plan and deliver Microsoft Dynamics 365 applications - a fully customisable platform that is easy to use and manage, and which enables contact management, and marketing automation through a single interface. Get a 360 degree view of your customer, improve engagement and realise value.

  • Salesforce - CRM Analytics

    Softcat Limited

    CRM Analytics Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCS2024GC14

  • Customer Service and Customer Portals with Dynamics365 and Umbraco

    Brightwire

    Brightwire delivers Microsoft Dynamics365 solutions combined with Umbraco for Customer Web Portals - a fully configurable, easy to use and easy to manage software platform. Solutions include web portals for contact, engagement and marketing, correspondence and complaints handling, legal case management, patient management, and customer service in call centre operations.

  • Abavus - Apps, eForms & My Council Portal

    Abavus.co.uk

    Our Apps, eForms and My Council Portal provide a native mobile customer and internal self-service platform following GDS standards. Full range of customer-facing and internal digital processes (Report, Book, Apply, Pay) can be created as web forms. Fully configurable, supporting all open standards for integration to other systems.

  • House-on-the-Hill IT Service Management Software

    House-on-the-Hill Software Ltd

    An ITSM solution and cloud-based service desk, House-on-the-Hill delivers agile IT Service Management in an modern, codeless platform. House-on-the-Hill provide powerful, flexible, ESM, ITIL processes, CMDB, AI, Workflow, Self-Service Portals, Asset Management and Automation out-of-the-box. UK based enterprise service experts ensure frictionless migrations and deliver a personalised service desk experience.

  • Fraud Case Management

    Blackthorn GRC Limited

    Blackthorn GRC's Fraud Case Management Solution (FCM) provides enterprise-level capability for orchestrating investigations, whether criminal, scientific, workplace, or cyber. It ensures that fraud investigations follow a deterministic path from instigation and initial triage, through to closure and post-case review. UK hosted, on fully resilient infrastructure providing protection up to OFFICIAL.

  • boxxe Vonage Contact Centre

    BOXXE LIMITED

    Vonage is a leading provider of cloud communications including contact centre, unified communications and API. Vonage contact centre is recognised as leader in the Gartner Magic Quadrant with proven availability and security accreditations, Vonage ensures complete flexibility, scalability and reliability. Specialist in CRM integrations to: Salesforce, Zendesk, ServiceNow, Dynamics, SAP.

  • Patient Experience and Friends and Family Test (FFT)

    iWantGreatCare

    iWGC's solution harnesses the power of the patient voice to engage staff and patients with real-time, granular feedback. Includes FFT (including paper and automated digital tools), local surveys, advanced analytics, AI thematic analysis, ICS feedback and much more to give rich insights that support service improvements and patient-centred care.

  • People Analytics

    Liaison Financial Services Ltd

    A bespoke intelligence and analytics platform which intelligently combines people data from multiple sources to deliver actionable insights on one screen in plain English. The platform is workforce system agnostic, delivering: bespoke metrics, dashboards, reports and automatically found insights.

  • Salesforce - Hyperforce Lightning Sales Cloud

    Ve3 Global Ltd

    VE3's Sales Cloud empowers government revenue growth and stakeholder management. Comprehensive citizen 360, process automation, and collaboration tools. Transparent reporting for success. SFDCHS2022GC13

  • ePEP (Electronic Personal Education Plan)

    eGov Solutions LTD

    ePEP Single Sign-On Electronic Personal Education Plan for Looked After Children. The largest hosted ePEP platform for Looked After and Vulnerable Children. Developed and fully maintained by market leaders eGOV Solutions for Local Authorities Virtual Schools and Education Providers. Offering combined automatic attendance/attainment collection services, analytical PEP-dashboards and ePEP reports.

  • Halo Service Desk Software

    Central Networks and Technologies Ltd

    Central uses Halo as our main MSP software and also invite our customers to use this for their servicedesk facilities. Halo makes ITSM, ServiceDesk and MSP software that is used by 100,000+ people worldwide. Halo are committed to improving customer relationships and unlocking team productivity through digital workflows and automation.

  • Salesforce CRM Cloud

    XMA Limited

    For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCX2024GC14

  • Inbound Services from Virgin Media O2 Business

    Virgin Media Business

    The Inbound service translates inbound calls to an NGN to a UK Geographic number. All calls are routed using call plans that can be configured through a web-based Buyer Portal. The service supports basic number translation (one-to-one routing) through to more complex call plans and provides comprehensive reporting capability.

  • Atlassian Cloud Licenses

    EVELON SOLUTIONS LTD

    Atlassian software is a suite of collaborative tools designed for project management, development, and communication. Key products include Jira for issue tracking, Confluence for team collaboration, and Bitbucket for version control. At Evelon, we provide a range of Atlassian consultancy services tailored to meet the specific needs of your business.

  • Focus Group Cloud Hosted Horizon IP Telephony and Unified Communications

    Focus Group

    Focus Group fully scalable enterprise-class hosted IP telephony service, with CRM systems integration, reporting and call recording, providing a fully managed voice service for organisations looking to leverage the power of cloud-based voice services and remote working without the management overhead.

  • Military multi-channel messaging

    Boomalert Ltd

    Purpose built for the Defence sector, BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.

  • Computacenter - IBM watsonx Assistant

    Computacenter (UK) Ltd

    Deliver exceptional customer experiences anywhere with IBM watsonx Assistant. Transform your business with artificial intelligence that understands customers in context to provide fast, consistent, accurate answers across any application, device or channel. Remove the frustration of long wait times, tedious searches, and unhelpful chatbots with the leader in trustworthy AI.

  • Remote Worker Chat Service - QuickChat - Powered by Zulip

    Answers and Solutions ltd

    A chat service provides a quick simple way of your team exchanging one sentence questions and answers, and if necessary, small files or photo. Because the chats are grouped by subject conversations are easily followed. This platform has a full audit facility. Competes successfully against Slack and MS Teams.

  • Configurable Platform as a Service

    Differentia Consulting

    Build or extend Business Applications with ease. Our configurable platform is a composable cloud application development and hosting environment using no-code interfaces to enable users to build data-centric, interconnected applications. These applications either augment or replace the dependency on other SaaS-based point solutions.

  • Sunrise ITSM - IT Service Management Software (ITSM/ ESM)

    Sunrise Software Limited

    Sunrise IT Service Management Software (ITSM) is an adaptable and comprehensive Service Management and Service Desk (ITSM) solution configured around ITIL4, offering true Enterprise Service Management (ESM) across your business. A single platform enables companies to take full control of IT operations and offer exceptional service (ITSM/ ESM/ ITIL).

  • 2FA messaging

    Boomerang I-Comms Ltd

    Boomerang delivers a robust two-factor authentication (2FA) messaging service, bolstering account security with one-time passcode (OTP) verification. Our solution equips developers with seamless integration tools for heightened protection against unauthorized access. Leveraging Boomerang's platform fortifies accounts, reducing risks and ensuring compliance with ISO 27001, Cyber Essentials, and Cyber Essentials Plus.

  • BMC Helix ITSM

    Tekwurx Limited

    BMC Helix ITSM delivers industry-leading service management that uses intelligent automation to transform best-practice ITSM principles you’ve come to appreciate from Remedy into the modern agile service solutions businesses need. Tekwurx is a BMC Partner.

  • BMC Helix ITSM

    Fusion Business Solutions

    BMC Helix is the gartner magic quadrant leading ITSM solution, offering an intuitive mobile first user experience, increasing productivity and dramatically reducing the overall cost of Service Management for the digital enterprise utilising Helix GPT to delight end users. Fusion GBS is an Elite Partner of BMC.

  • Private Housing Regulation Software & Apps

    Metastreet Ltd

    Property licensing (all types), hazard assessment (HHSRS), licence auditing, & Inspector App. Private rented housing regulation software, including case management, compliance and enforcement. Tenure Intelligence and stock condition intelligence .

  • Salesforce Hyperforce Experience Cloud

    Arcus Global Limited

    Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scalable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHA2024GC14