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Arcus Global Limited
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scalable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHA2024GC14
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REPLY LIMITED
Microsoft Dynamics 365 Business Central is an all-in-one business management solution designed for small and medium-sized enterprises. It integrates finance, sales, service, and operations, offering tools for managing finances, supply chain, inventory, and customer relationships in a unified platform, enabling efficient business operations and growth.
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Acceleraate Limited
Zoom is an all-in-one collaboration platform that makes connecting easier, more immersive, and more dynamic for people and businesses. Our team chat, phone, meetings, omnichannel contact centre, whiteboard, workspace, and AI solutions help hybrid teams collaborate and get more done.
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SOFTCAT PLC
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHS2024GC14
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DAVIES GROUP LIMITED
Delivery of cloud-based customer contact technology across all channels/sizes. From point solutions augmenting existing contact landscapes, to implementation of omnichannel cloud contact centres supporting 1000s of agents. and bespoke applications to enhance that capability. Davies consult, implement, develop, migrate, adopt, and support customer contact implementations for public and private sector.
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Opus Telecoms
8x8 X-Series provides UCaaS, CCaaS, CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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8x8 UK Limited
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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Fusion Business Solutions (UK) Limited
BMC Helix Business Workflows is a cloud-native case management application for all lines of business. It provides services in a scalable, managed, and automated way with the ability to create automated workflows without writing code and to tailor the user interface. Fusion GBS is an Elite Partner of BMC.
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XMA LIMITED
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHX2024GC14
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Marval Software Limited
Innovative data-led Service Management software (MSM), augmented with AI/ML and RPA empowers service delivery teams to provide world class services to customers. MSM is secure & scalable, ITIL compliant, ISO/IEC20000, ISO27001 certified & cyber compatible deployed via SaaS or self-hosted, enabling organisations to deliver flexible and cost-efficient services.
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Acuvate Software
Acuvate was founded to enable seamless digital transformation and deliver impact from the word go. We are a global enterprise, leading AI-powered digital transformation services and consulting for organizations of all sizes.
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BRIDGEALL LIMITED
8x8 is a cloud voice over IP solution for enterprises. 8x8 has flexible delivery plans, unlimited calling and the ability to call from anywhere on any device. Bridgeall are a leading 8x8 services provider and VoIP experts.
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Espire Infolabs Ltd
Espire offers Enterprise Solutions using multiple technologies like Salesforce (Sales, Service and Community (Experience Cloud), Dynamics 365, Banner(Education), Recruit, Blue Yonder(JDA), Oracle Transport Management System and Manhattan WMS . We provide consultancy, implementation and managed support and Business_as_Usual services with skilled/certified consultants, and architects for implementation/ integration & migration services.
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IBM UNITED KINGDOM LIMITED
Deliver exceptional customer experiences anywhere with IBM watsonx Assistant. Transform your business with artificial intelligence that understands customers in context to provide fast, consistent, accurate answers across any application, device or channel. Remove the frustration of long wait times, tedious searches, and unhelpful chatbots with the leader in trustworthy AI.
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XMA LIMITED
Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder
IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCHX2024GC14
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INTUITY COMMUNICATIONS LIMITED
8x8 CPaaS empowers clients to seamlessly integrate real-time communications such as voice, chat, bots, and video into their current business applications. With low-code options and pre-packaged use-case templates, 8x8 simplifies the process, facilitating easy access and implementation of these API-based integrations.
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Fusion Business Solutions (UK) Limited
BMC Helix Service Management Advanced (HSMA) is packed to include ITSM, Business Workflows, Virtual Agent, Digital Workplace Advanced and Multi Cloud Broker. HSMA is licensed on Named & Concurrent users.
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SAP UK Ltd
SAP Service Cloud CRM solution offers advanced service ticket support across any channel, with rich service analytics and seamless integration with your existing knowledge base as well as your ERP and other IT systems.
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Charterhouse Voice & Data
Zoom is an all-in-one collaboration platform that makes connecting easier, more immersive, and more dynamic for people and businesses. Our team chat, phone, meetings, omnichannel contact centre, whiteboard, workspace, and AI solutions help hybrid teams collaborate and get more done.
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GRANICUS-FIRMSTEP LIMITED
The Granicus Government Experience Cloud is a comprehensive cloud-based platform for communications, citizen engagement, digital services, and service delivery. It’s designed to enable stronger relationships, improve trust, and provide excellent government customer experiences for citizens.
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Arcus Global Limited
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHA2024GC14
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Virgin Media Business
Cloud Communications 8x8 delivers UCaaS, CCaaS and CPaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration (X4) up to contact centre (X8). 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, conversational AI, media recording, analytics and dashboard reporting, customisable wallboards, quality management and API integration.
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Opus Telecoms
8x8 X-Series provides UCaaS, CCaaS, CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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Bullet Web Development
A chat assistant, harnessing the power of artificial Intelligence (AI) to engage with people on a health improvement or behaviour change journey. Our tool delivers conversations through a range of communication channels (e.g. web, sms, Whatsapp, app). Offering tailored, personalised advice through an AI powered coach.
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CEOX SERVICES LTD
Ceox’s Correspondence Handling with Intelligent Automation Services enable Public-Sector Organisations to use Artificial Intelligence (AI) and Robotic Process Automation (RPA) to route enquiries and ministerial correspondence. Our solution works with any correspondence management system including Fivium eCase and automatically extracts information, creates Cases, removes Spam, and suggests Standard Lines.
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GAMMA NETWORK SOLUTIONS LIMITED
A cloud based Inbound call routing service for call centre or contact centres, service desks and teams who collaborate. The number translation service (NTS) includes 0300/030/0800/0808/084/087/01/02 numbers that are either new or ported. The platform offers multiple cloud call control features managed online including; call-queuing, reporting dashboard and auto attendant/IVR.
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Zoho Corporation Limited
ServiceDesk Plus is a service management solution that combines ITSM essentials, IT asset management (ITAM), and a CMDB with enterprise service management (ESM) capabilities. ServiceDesk Plus is the ideal choice for organisations looking for a scalable, secure, and extensible IT and enterprise service management solution with a proportionate ROI.
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INTUITY COMMUNICATIONS LIMITED
Intermedia supports Unified Communications services through their Elevate user plans, offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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ICS.AI LTD
The SMART Student Services Copilot revolutionises the student experience using generative AI to streamline college life. Offering personalised access to academic support, IT help, career counselling, and more, this solution optimises student services, improving guidance efficiency and educational outcomes while achieving significant cost savings.
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WELLTIME LIMITED
IntelligentForms solution allows businesses, professionals, or public sector organisations to administer questionnaires, electronic forms, consents and generally any document, requiring agreement and electronic signatures online, easily, and conveniently. We specialise in and have extensive experience with the NHS and healthcare industry. provides (optional) integrations, advanced flow control, and templates.