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1562 results found

1562 results found in Lot 2: Cloud software in the category Customer service and support

  • Appian Enterprise Low-code Platform

    SOFTCAT PLC

    The Appian low-code application platform (LCAP) provides dynamic case management, robust process automation, and powerful AI integration. Its enables rapid development of sophisticated applications through data fabric integration, setting it apart as a comprehensive solution for organisations seeking agility, innovation, and efficiency in application development. APPSC24GC14

  • Microsoft Dynamics 365 Customer Service

    KICK ICT GROUP LIMITED

    Your customers are at the heart of your business and your relationship with them is key to your success. With Dynamics 365 Customer Service you can focus on building these relationships, improve your service and drive satisfaction. Our service includes developing, consulting, migrating, deploying and supporting Dynamics 365 Customer Service

  • Arcus Salesforce Local Government CRM

    ARCUS GLOBAL LIMITED

    The Arcus Local Government CRM builds on the industry leading Salesforce Service Cloud to deliver a comprehensive set of CRM features and functionality tailored to the specific needs of UK local government. This includes enhanced views of citizens and addresses, service catalogue, and integration to the Arcus Digital Service Hub.

  • Plentific Resident Portal (formerly Active Housing portal)

    Plentific

    The Plentific Resident Portal (formerly Active Housing portal) is a social housing focused self-service customer portal brimming with features and integration options, designed to help residents manage vital aspects of their tenancy. Built on one of the world’s most powerful CMS, Resident Portal offers landlords a secure and flexible solution.

  • Application Modernisation with Microsoft Power Apps

    CEOX SERVICES LTD

    Ceox’s Application Modernisation with Microsoft Power Apps enables Public Sector Organisations to move legacy business apps to a modern, secure, scalable platform. Use Microsoft’s Low-Code Business Application platform to quickly and efficiently deliver engaging modern applications which meet the needs of both users and the organisation.

  • iProperty Cloud

    TECHLABS LONDON LTD

    iProperty Cloud is a complete Housing platform including HMS and Portals for Local Authorities and Housing Associations built on Microsoft Dynamics 365 CRM, Power Platform and Azure cloud. Our expert team includes Microsoft Most Valuable Professional (MVP) provide consultancy services for housing providers implementing Dynamics 365 CE (Customer Engagement)

  • Dynamics 365 and Click Dimensions Marketing Automation

    BRIGHTWIRE TECHNOLOGY SERVICES LIMITED

    Brightwire helps organisations plan and deliver ClickDimensions based on Microsoft Dynamics365 - a fully customisable platform that is easy to use and manage, and which enables marketing automation through a single interface. ClickDimensions includes email marketing, campaign automation, surveys, web forms and insights on data to improve engagement with clients.

  • GDS Compliant Website Forms - Public Facing

    BRIGHTWIRE TECHNOLOGY SERVICES LIMITED

    Our easy to implement, simple to manage and GDS compliant web forms allow your visitors to submit enquiries and complete surveys with ease. We build award-winning, accessible web forms which are fully customisable. Our forms allow save and return, file upload, and complex survey questions to be published with ease.

  • Lone Worker / Personal Safety Protection Services

    SOLOPROTECT LIMITED

    Personal Safety Management service providing peace of mind for lone workers by providing access to a 24/7 monitoring centre at the push of a button from an App or dedicated device (ID or fob). Operators are listening immediately with ability to escalate to emergency services faster than a 999 call.

  • Social Media Marketing, Customer Service and Live Chat Management Platform

    SocialSignIn Ltd trading as Orlo

    Orlo, the leading UK social media management platform tailored for public sectors, is trusted by over 400 organisations, including 80% of UK constabularies, 30% of local councils, and numerous housing associations. Leveraging Orlo's AI technology, they enhance community connections through digital channels, elevating engagement, measuring trust, and managing reputation effectively.

  • Visionet's Microsoft License Management Service as Cloud Solution Provider ( CSP)

    VISIONET EMEA LIMITED

    As a Microsoft Tier -1 CSP Partner, Visionet offers comprehensive services for Microsoft Dynamics 365, Microsoft 365, Office 365, Copilot Studio, Power Platform, Azure, Data and AI licensing services.As a Direct Microsoft Cloud Solution Provider, Visionet provides flexible subscription licensing with customizable plans and billing options.

  • Cantata Vantage CRM

    CANTATA LIMITED

    Cantata Vantage CRM is a private or public cloud deployed CRM system for organisations from as little as 15 users (typically 20-500). It is based on Microsoft Dynamics and fully integrates with Outlook and Office. Vantage includes user interface improvements, data visualisation, web portals, event management, case management and more.

  • Civica Complaints Management and Customer Feedback Management (iCasework Case Management)

    CIVICA UK LIMITED

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which supports complaints management (recording, customer complaints handling and complaints tracking with integrated workflow) and other feedback to deliver statutory and regulatory requirements across local government, central government, the NHS and private sectors.

  • Zendesk

    Zendesk, Inc.

    Zendesk is a beautifully simple customer service platform. It's designed for companies that want to create customer relationships that are more meaningful, personal and productive. We start by helping companies to provide great support and then mature with self-service and proactive engagement.

  • Abavus - Website CMS

    ABAVUS LIMITED

    Our Website Content Management System (CMS) offers a full corporate website replacement for local authorities based on GDS standards. This solution is no-code, enabling staff to build, configure, and update the CMS. Includes standard SEO features.

  • Liberator Commercial Licensing

    FARTHEST GATE LIMITED

    The Liberator Commercial licensing solution is a market leading module forming part of the Liberator suite of products. Liberator Commercial licensing can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Powered by Neo: Enhanced Contractor Collaboration with Open APIs

    NEO TECHNOLOGY LIMITED

    Neo Technology's Open APIs empower contractors with seamless access and integration capabilities. Contractors can initiate repairs, access data, and upload documentation securely. Features include comprehensive API documentation, authentication, scalability, and developer support. This fosters enhanced contractor engagement, improves operational efficiency, encourages innovation, and cultivates ecosystem partnerships.

  • HR and Corporate Ticketing Microsoft Power App

    CEOX SERVICES LTD

    Ceox’s HR Ticketing solution uses Microsoft Power Platform to deliver a highly customizable system for employees to raise enquiries with Human Resources (HR) or other corporate teams from any device. HR can manage incoming tickets through various lists and customizable filters. HR Teams have access to an integrated knowledge base.

  • Salesforce Lightning Sales Cloud

    SOFTCAT PLC

    Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCS2024GC14

  • Salesforce Lightning CRM Cloud

    SOFTCAT PLC

    For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCS2024GC14

  • Dynamics CSP

    VE3 GLOBAL LTD

    Our CSP Subscriptions for Dynamics 365 provide the subscription licensing of your Microsoft Cloud environment in a flexible and cost-effective manner.

  • Digital Carbon Tracking and Monitoring

    Teknobuilt

    PACE iPlanet is the world’s first carbon management and assurance system to track and monitor carbon footprints. It also provides scenario-based planning to optimise the carbon footprint secured with blockchain for the built environment.

  • Office365

    EUROPEAN ELECTRONIQUE LIMITED

    Microsoft Office365 provides organisations of any size a comprehensive collaboration and productivity platform delivered as a SaaS solution. EE is a Microsoft Gold Cloud and Productivity Partner and can provide full Office365 licencing options. Includes monthly Office365 billing with flexibility to change your Office365 licence requirements on a monthly basis

  • Arcus Private Sector Housing

    ARCUS GLOBAL LIMITED

    Arcus Private Sector Housing, built on the Salesforce platform, supports Grants, Loans, Complaints, Inspections, and Enforcements including financial management and schedules of works. Locally configurable to add other types of assistance. Complaints and Enforcements include configurable process flows, fully mobile HHSRS risk assessment, and notices or prosecution.

  • Knowledge Hub Digital Networks

    PLACECUBE LIMITED

    Easy-to-use collaboration solution, helping you effectively communicate, collaborate, and connect with stakeholders, partners and employees. Manage your own branded channel, members, communities and microsites. Hosted on the Knowledge Hub platform, meaning no infrastructure burden. Build a flexible collaboration space, blending accessible open groups and closed intranet-style workspaces.

  • boomLogic

    BOOMERANG I-COMMS LTD

    Streamline stakeholder engagements with interactive workflows, reducing operational costs and time. Minimise risk with no-code solutions, extend reach across multiple channels for higher engagement. Simplify process improvement and gain valuable insights from analytical data with Boomerang's expertise. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Travel Safety App From Peoplesafe

    Peoplesafe

    Using Travelsafe is just like a regular travel app with the bonus of a timed SOS alarm for the journey. Round-the-clock protection is provided whether travelling for business, commuting or meeting friends after work. Backed by expertly trained operatives, Travelsafe can get emergency help faster than calling 999.

  • ITSM Legacy Tool Migration to Jira Service Management

    VALIANTYS LIMITED

    Valiantys is Atlassian's Partner of the Year 2021 for Enterprises. We offer ITIL-based solutions built upon Jira Service Management. These solutions help our clients deliver world-class customer satisfaction, enabling faster deployment and top-of-the-class user adoption. Our unique ITSM implementation methodology includes pre-built solutions for key ITIL practices.

  • Puzzel Digital Engagement

    Puzzel Limited

    Puzzel Digital Engagement is a digital-first customer engagement solution. Segment your web visitors based on behaviour, journey or value, and offer each the most efficient resolution to their problem: guiding them to web pages, fetching information, documents, or connecting them with an agent over chat, voice or video.

  • Digital Smartcard (Livestock, Canine, Feline)

    EQUINE REGISTER LIMITED

    Enables owners and keepers to digitally display animal identification records on their mobile device. Smart Cards integrate directly to the species-specific central animal database including equine, dogs, cats, livestock and deliver real-time data. Other information including vaccinations, location/premises ID and movements can also be shown.