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BYTES SOFTWARE SERVICES LIMITED
RingCentral Embedded Dialler for Microsoft Teams, brings our robust, enterprise-grade communications and collaboration capabilities to the Microsoft Teams app. Natively integrating functionality from RingEX into Teams, users can make calls and schedule, start and join meetings, view call history, and access our RingCentral Bot without leaving Teams.
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Puzzel Limited
Verint Text Analytics helps organisations uncover actionable insights from text-based customer engagement, such as email, web chat, social media, surveys, and customer forums. Deployed in addition to Verint Speech Analytics, it ensures organisations can analyse/report, and take action on every spoken and text interaction with an organisation, not just voice.
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BYTES SOFTWARE SERVICES LIMITED
Native Teams dialing powered by RingCentral. RingCentral Direct Routing for Microsoft Teams works behind the scenes to power reliable calling and an expanded global reach, all while users leverage the familiar Teams interface. bssgc
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Capventis
Glu Platform is a suite of solutions enabling data and process management across a range of business areas, including customer, communications, marketing, opportunity and service management. It extends to asset, event, product and contracts management. Data can be shared with specific B2B collaborators, and/or published to a B2C marketplace.
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GCI NETWORK SOLUTIONS LIMITED
Alcatel Rainbow HUB UC is a flexible, customisable Unified Communications system, that makes life easier and better for your users and your customers.
Tailored to individuals, it meets the needs of all staff and it’s easy to make changes without the worry of adding or removing physical lines.
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BYTES SOFTWARE SERVICES LIMITED
Phone System in Office 365 gives you PBX capabilities, but without the complicated and expensive equipment. Phone System allows you to replace your existing on-premises PBX system with a set of features delivered from Office 365 that is tightly integrated into your cloud experience. bssgc
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Primary Care IT
Primary Care IT provide web Tools and software solutions for Primary Care.
This includes advanced optimisation of clinical systems (such as EMIS Web and TPP SystmOne) to enhance care and streamline processes. Pre Triage Process helps care navigators to collect relevant information from patients guiding them with data collection.
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TRANSUNION INTERNATIONAL UK LIMITED
Retriever is an online tracing tool used for debtor tracing, asset reunification and anti-fraud/money laundering purposes. Retriever instantly returns name, DOB and address matches, ranked on likelihood, along with supporting evidence. Contact data, associate, alias, and address links are also returned, with no footprint left on the consumers credit file.
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Amazon Web Services EMEA Sarl, UK Branch
Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.
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SVL Business Solutions Ltd
NICE CXone is a unique platform combining best in class omnichannel routing, customer analytics, workforce engagement, automation, and embedded AI on an open cloud foundation.
CXOne is a single, consolidated interface with a common view of operational performance and each customer’s journey. Predictive analytics and embedded artificial intelligence (AI),
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VOICESCAPE LIMITED
Voicescape’s Caseload Manager and Agreements Manager solutions combine predictive analytics, data science, AI, machine learning and behavioural insights to allow social landlords to engage with residents. Products drive Rent Income Collection, Risk Based Arrears Management, Satisfaction and Feedback gathering, Wellbeing and Compliance. Automating tasks delivers operational efficiencies, optimising customer outcomes.
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Kerv Experience Limited
Voxivo is a cloud Unified Communications and Collaboration (UC&C) platform, providing a fully-featured cloud phone system plus an integrated set of voice, video and collaboration tools for the modern workplace. Voxivo comes with a full suite of telecommunication, implementation and support services from Kerv.
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XMA LIMITED
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCX2024GC14
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INSIGHT DIRECT (UK) LTD
8x8 CPaaS empowers clients to seamlessly integrate real-time communications such as voice, chat, bots, and video into their current business applications. With low-code options and pre-packaged use-case templates, 8x8 simplifies the process, facilitating easy access and implementation of these API-based integrations.
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GOTO TECHNOLOGIES UK LIMITED
GoTo Connect Contact Center Compete is a Contact Center as a Service solution built on top of the GoToConnect platform that enables organizations to improve the outcomes of their customer and prospect communications over multiple communication channels, such as voice, text, web chat, and social media.
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SOFTCAT PLC
CRM Analytics Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCHS2024GC14
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ICS.AI LTD
Enhance the student experience with the SMART: AI Student Services Assistant, a comprehensive AI-powered platform designed to streamline college life. Offering personalised access to academic support, IT help, career counselling, and more, this solution optimises student services, improving guidance efficiency and educational outcomes while achieving significant cost savings.
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XMA LIMITED
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCX2024GC14
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CDW LIMITED
Zoom is an all-in-one collaboration platform that makes connecting easier, more immersive, and more dynamic for people and businesses. Our team chat, phone, meetings, omnichannel contact centre, whiteboard, workspace, and AI solutions help hybrid teams collaborate and get more done.
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Business Systems (UK) Ltd
Mobile call recording and SMS recording enables your organisation to record inbound and outbound calls, together with SMS communications. Providing your mobile workforces with all the benefits of office based communications.
Capture every detail with Mobile Voice and SMS Recording with Business Systems Mobile Voice recording solutions.
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CIVICA UK LIMITED
A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows for the recording and management of information requests received via multiple channels to deliver statutory and regulatory requirements for the public and private sectors, supporting compliance with FOI, EIR and GDPR legislation.
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Opus Telecoms
8x8 X-Series provides UCaaS, CCaaS CPaaS services from VOIP telephony X1, through text, voice and video media support up-to full contact centre X8. 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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SOFTCAT PLC
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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Geomant
Geomant's call recording service for Microsoft Teams offers a flexible and cost-effective approach to interaction recording and transcription. Utilising market leading Verint VFC technology, along with our Azure hosting experience, we offer fully managed software as a service (SaaS) and hybrid packages to suit all business requirements.
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Infinity Group
Omnichannel Contact Centre, utilising Microsoft Digital Contact Centre Platform (DCCP),provides a seamless,consistent experience throughout the entire customer journey. Integrating multiple communication channels to deliver a unified customer experience and first-class customer service. Customers can interact with your business through multiple channels including telephone, email, webchat, web portals, Teams, WhatsApp,social media.
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CIVICA UK LIMITED
A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows for the recording and management of correspondence received via multiple channels and for specific workflow to be actioned subject to correspondence type. It’s applicable to local government, central government, the NHS and private sectors.
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COHESIVE UK GROUP LIMITED
Maximo for Aviation is a specialised solution for aviation companies, enabling efficient scheduling and management of aircraft maintenance.
underpinned by Cohesive's robust, integrated lifecycle workflow processes. We combine Maximo, our industry expertise across asset/performance management with a class-leading hosting service to improve efficiency and effectiveness of aircraft maintenance activities.
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Wavenet
True cloud omni-channel contact centre with workforce engagement management, AI enabled self-service for speech and chat-bot. This solution supports specialised Customer Relationship Management Integration capabilities and Robotic Process Automation tools.
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Abavus.co.uk
Our My Council Services enterprise licence provides site-wide access to core licence and product modules on our platform. This enables a multi-channel online and native mobile customer self-service platform, and incorporating fully functional back-office modules. All of this is supported by sophisticated workflow and automation tools.
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Focus Group
Focus Group fully scalable Wildix enterprise-class hosted IP telephony service, with CRM systems integration, reporting and call recording, providing a fully managed voice service for organisations looking to leverage the power of cloud-based voice services and remote working without the management overhead.