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FireText Communications Limited
FireText provides a secure and user-friendly web platform for two-way SMS messaging, omnichannel API messaging, RCS, and WhatsApp. Our UK-based cloud platform is accredited to ISO27001, Cyber Essentials Plus and NHS DSP Toolkit standards. We undergo annual penetration testing by a CREST and NCSC CHECK accredited company.
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Digital Interactive Ltd
Infreemation is an advanced online cloud based application for processing FOI, EIR, and SAR requests.
This module can process both FOI, EIR and SAR and is designed to work around an education setting.
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Causeway Technologies Limited
Transform highway authorities and contractors plans, coordinate and communicate traffic interventions and diversions, minimising disruptions whilst delivering essential works. Ensure highway network, traffic management, works planning, communication and traffic control centre teams unlock efficiencies across the street works lifecycle and increase public satisfaction using cloud-based digital traffic regulation orders (D-TRO).
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KONSOLUTE
Enhance governance and security across Microsoft 365 platforms including SharePoint Online, Teams, and OneDrive. Our service designs robust architecture, enforces stringent security protocols, and establishes clear governance, ensuring data integrity, compliance, and optimized collaboration.
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Advanced Business Solutions
Contract Management provides visibility of contract data in one central location that enables organisations to manage contracts, control quality and streamline processes to maximise contract value. The system facilitates stakeholder collaboration across the business ensuring contracts in place are utilised effectively and renewals and variations deliver the best possible outcomes.
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Esuasive
Esuasive Community Connections, a preconfigured Microsoft Dynamics 365 / Power Apps solution for County, District, Borough and City Councils, brings the flexibility of the Microsoft Cloud platform to Local Authorities. Community Connections supports housing and homelessness, leisure and youth services, ASBs, safeguarding and other teams delivering services to the public.
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INFOSHARE+ LIMITED
ScanStation is a combined software, hardware and furniture solution comprising an Android app, a compatible tablet and a robust steel desk-mounted scanning cradle. It allows service users to scan evidence relating to various council transactions and submit this along with identifying metadata. ScanStation can integrate with any back-end system.
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FORMAT14 CRM LTD
Creatio Sales enables superior Account & Contact Management by providing users with a complete control panel to manage records and key relationship information for customers, constituents, partners, and other stakeholders.
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Computer Application Services Limited t/a Workpro
Workpro case management software improves case handling and reporting - while reducing costs and risks. Applicable for any process, non-conformance or regulated casework, from incidents and issues, to complaints and information requests. Complete visibility of case activity, next steps and deadlines. Everything to do with a case in one place.
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NICE SYSTEMS UK LIMITED
This platform delivers omni channel recording & quality management that ensures processes and agents’ performance align with business initiatives. The platform can ingest any data from 3rd party solutions data, automate all your quality processes, including front and back-office, delivers greater efficiency, agent performance. Real Time Voice Biometrics/Fraud options.
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Advanced Business Solutions
Supplier Management makes managing suppliers simpler and more transparent. Providing a centralised location for supplier records, assessing data completeness via the governance dashboard. Delivering visibility of supplier performance and allows prequalification, onboarding and management. Intuitive dashboards and alerts mitigate risk and facilitate management of the supplier and contract lifecycle.
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BOOKINGLAB LIMITED
We've worked with 50+ NHS clinics to co-create a Phlebotomy Booking System that helps improve the patient experience, increase service efficiency, reduce the cost to serve and enhance reporting. This Phlebotomy Booking System also offers NHS clinics a secure and accessible way to manage high booking volumes across unlimited locations.
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Horizon Software Solutions
Booking Autopilot Campaign Automation software is a comprehensive omni-channel technology designed to manage communications with clients in real time and an easy to use and powerful marketing system. You can configure one-off, recurring or trigger based campaigns (including email and SMS) to grow relationships with existing and new users.
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cBrain A/S
F2 is a process and case management platform designed specifically for public sector organisations and universities. It offers configurable case management capabilities that allows users to quickly and efficiently collaborate on cases and documents. F2 is used for many purposes including complex tax processes and legal processes.
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Blacklight Software
Blacklight work with Microsoft Dynamics 365 to allow combined authorities to improve customer service and operational efficiency by better managing stakeholder information and organisational processes such as employment, business and education support, grants and inward investment.
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BOOKINGLAB LIMITED
We’ve worked with our local government community to co-create a cost-effective Desk & Room Booking System that’s proven to optimise space, enable income generation, improve reporting, save staff time, and ensure fair access to resources. With open APIs, you can also connect your workflows & deliver a seamless hybrid experience.
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ICS.AI LTD
SMART Phone AI Assistants transform user engagement with personalised, efficient AI-powered phone support. By reducing inbound calls, waiting times and streamlining communication, staff are freed to focus on complex issues. SMART Phone leverages advanced speech recognition and natural language understanding to empower users with self-service, optimising the overall experience.
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SmartCitizen Limited
SmartRewards self-service portal allows customers to enrol for, and participate in a rewards and incentives scheme. The portal shows participants activities which earn points when performed and any rewards to which they are entitled (either with or without points), and allows them to easily redeem these.
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Digital Interactive Ltd
Infreemation is an advanced online cloud based application for processing Safe Guarding cases. Case types include: Safeguarding,
Vulnerability,
No Further Action,
Antisocial behaviour,
Domestic violence,
Troubled families,
Vandalism,
Hoarding,
Mediation services,
General Complaints,
Tenancy Fraud,
Tenancy Sustainment,
Independence and wellbeing,
Public Spaces Protection Orders,
Estate Management and
Cuckooing
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DATASUMI LTD
Our platform provides a state-of-the-art method for data visualisation tools and insights utilising Generative AI. We leverage a sophisticated AI-powered visualisation tool so your organisation can effectively interpret complex data sets, revealing hidden patterns, trends, and relationships.
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ARCUS GLOBAL LIMITED
Arcus HHSRS (built on Salesforce platform) enables housing enforcement teams to manage inspections under the Housing Health and Safety Rating System including recording assessment details, hazards, evidence, calculate ratings, categories, follow-on processes such as notices and tracks remediation and rescoring. The mobile app supports full access and offline remote working.
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MILLERSOFT LIMITED
Apache Iceberg is an open-source table format for large-scale data processing frameworks like Apache Spark and Apache Hive. It ensures consistent and efficient data management by providing features such as atomic commits, schema evolution, and time travel capabilities. Iceberg simplifies data warehousing and enables reliable analytics at scale.
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Content Guru Ltd (Redwood Technologies)
Content Guru provides an Omni-Channel Cloud Contact Centre solution, known as storm®.
storm® is a multi-channel CCaaS (Contact Centre as a Service) solution for inbound and outbound interactions, providing a range call center-related technologies for any size of organisation. These services can be layered over and integrated with existing technology.
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Boréal-Informations Stratégiques 2014 Inc
Manage all aspects of stakeholder engagement from a single, intuitive tool. Borealis centralizes all stakeholder-related data, keeping it instantly accessible to team members from anywhere.
Easily add modules to the stakeholder engagement platform to manage other areas of corporate social responsibility such as social investment, land management, and grievance management.
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The Access Group
Access Charity CRM is a user friendly and modular Contact Relationship Management solution which caters for non-profit, education and membership organisations. It addresses Marketing and Communications, Income / Donation Processing, Gift Aid processing, Event Management, Volunteer Management, Professional Fundraising, Membership management and Grant Awarding.
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INTUITY COMMUNICATIONS LIMITED
Elevate provides UCaaS, CCaaS and CPaaS services from VOIP telephony , through text, voice and video media support up-to full contact centre . Intermedia’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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ARCUS GLOBAL LIMITED
Arcus Street Scene is a flexible and intuitive cloud-based solution enabling Local Authorities to manage complaints and requests. Online reporting and tracking reduce contact time. The included mobile app supports full access and offline remote working. Enabling officers and teams to work efficiently and effectively.
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TOTAL ENTERPRISE SOLUTIONS LIMITED
Microsoft Gold Partner deployment and license management of Microsoft Dynamics D365 Customer Relationship Management (CRM) capability, helping organisations to engage more effectively with their stakeholders creating targeted and insight driven communications, delivering more productive relationships, and improving oversight and automation of operational processes that deliver service efficiency and effectiveness gains.
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enchoice UK
Intelligent Business Automation orchestrates and automates repetitive human tasks, content centric processes, operational workflows, data capture and AI powered business decisions. It includes Modelling, Workflow, Decisions, Content and Capture in a single, flexible cloud service. Consumption-based platform hosted in Microsoft Azure.
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MRI SOFTWARE LIMITED
MRI Customer Central, a purpose-built, SaaS, Customer Relationship Management CRM solution to record your customer contacts and cases. CRM 360 customer dashboard presents key information from complementing MRI solutions, streamlining contact and case management. Identify and manage customer engagement across your unified communications platform, targeting services whilst achieving digital transformation.