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994 results found

994 results found in Lot 2: Cloud software in the category Customer helpdesk (service desk)

  • altConnect - Voice and Contact Centre

    ALTIATECH LTD

    AltConnect is a cloud-based contact centre solution hosted in Microsoft Azure. A highly scalable platform, it’s an omni-channel solution that enables our clients to communicate effectively with customers through different communication channels, including voice, SMS, chat, email, fax and social media.

  • 247lib.com Library Management System for Public Libraries

    APPLIED NETWORK SOLUTIONS LIMITED

    247lib.com is a complete web library asset and online resource management system. 247lib.com allows you to implement dynamic content websites, discovery portals, enquiry management, social media management, acquisitions management, mobile library and public library management systems. All applications are backed by full training, migration, implementation and support services.

  • Conversational AI Platform - EVA

    ENTERPRISE RPA LIMITED

    EVA powered by DRUID is an end-to-end platform for building conversational business applications and virtual assistants specialised in completing business task. EVA offers users the ability to ask questions and get accurate responses, but also to perform complex tasks by integrating with multiple existing or legacy applications in the organization.

  • Aaseya OutSystems Digital Forms

    AASEYA SOFTWARE SERVICES (UK) LIMITED

    Aaseya's OutSystems digital forms solution allows organisations to replace paper & static forms with an intelligent digital solution that configures and manages forms across the enterprise. Capturing the right data and routing to the right individual to execute the work delivers significant savings across the organisation

  • i-moran Pay

    I-MORAN LTD

    i-moranPay is a cloud software that provides an easy and secure route for small and medium businesses to take payments online without going through the hassle of setting up an e-commerce store before hand.

  • Power Platform Development

    ACUITY APPLIED LIMITED

    Acuity Applied specialises in Power Platform, including Power Apps, Power Automate, Power BI, and Power Virtual Agents. This platform enables rapid, cost-effective development of advanced business solutions. By modernising and automating key business processes, Power Platform improves efficiency significantly.

  • Relationship Management Service

    Viewdeck Consulting Limited

    Providing enterprise scale, fully configurable Relationship Management supporting Account Management, Customer Management, Partner management, Contacts, Calendar, Case management, email integration, campaign management, inbound and outgoing calls scheduling and task allocation. Includes reporting, dashboarding, visualisation, Workflow, Billing. Support for Mobile Devices. Secure Vertical Solutions across Local government, Education, NHS Client Base.

  • Pegasystems Cloud Software - Omni-Channel Engagement

    Pegasystems Limited

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Omni-Channel Engagement is a central feature of the platform.

  • Dynamics 365 Customer Service

    PHOENIX SOFTWARE LIMITED

    Customer Service Enterprise enables personalised service in any channel, knowledge base and unify existing technology/data into a single view and case management. Customer Service Professional provides basic resources for customer service agents. Customer Service Insights provides integrated analytics and AI capabilities to help you understand support engagements and emerging trends.

  • Engage Chatbot / Virtual Assistant

    Inform Communications Ltd

    Advanced Generative AI-powered chatbots designed for 24/7 citizen engagement. Seamless integration with client systems and the entire Engage Suite of products. Comprehensive BI/analytics. Human parity NLU supports multilingual interactions. We can design, build, create all content, host and maintain bots or clients can self-manage via our platform.

  • Microsoft Dynamics 365 Business Central Support Services (ERP)

    MAZIK GLOBAL LIMITED

    Mazik Global is a Microsoft solution Partner, providing an established Dynamics Business Central support service. We provide clients with a proven approach, offering a seamless transition into a personalized, omni-channel support service adhering to strict SLAs.

  • ServiceNow Store Applications

    NEWROCKET (UK) LIMITED

    A portfolio of vertical, process driven applications built on the best-in-breed ServiceNow platform promoting business process automation through digital workflows and great experiences. The ServiceNow platform leverages a centralised concept of a single data model, single UX, single automation and integration engine

  • Cinos Cloud UC for Blue Light and Emergency Services

    Cinos

    Experience unparalleled resilience and reliability with Cinos Cloud Communications (UC) for Blue Light and Emergency Services, purpose-built for critical national infrastructure. A fully-managed cloud service built on Cisco Calling and Genesys Contact Centre ensuring continuous, secure, always-on communications and supporting the carrying of 999 and 101 calls.

  • Educational 2-way messaging

    BOOMERANG I-COMMS LTD

    Multi-channel broadcasts, conversational SMS, Email and voice messaging, and appointment management. Intelligent, automated messaging designed for educational organisations. An communications solution for the Education sector to streamline and manage workflows. All responses are matched and can be delivered to an email inbox. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • BMC Helix Knowledge Management by ComAround

    Fusion Business Solutions (UK) Limited

    BMC Helix Knowledge Management is an AI Knowledge Management Software specifically designed to streamline your support flow by building and sharing consistent and personalized knowledge across channels. You can create, search and access valuable knowledge across multiple cloud data sources, as well as receiving business intelligent reports.

  • Power Platform - Robotic Process Automation (RPA) Solutions

    BRIGHTWIRE TECHNOLOGY SERVICES LIMITED

    Brightwire builds Robotic Process Automation solutions to allow legacy applications to participate in modern workflows and integrations.We utilise modern Power Automate based desktop flows to allow us to retrieve and update data from legacy systems, and bring this information into modern systems without any further development of the legacy system.

  • Insight - Salesforce Hyperforce Experience Cloud

    INSIGHT DIRECT (UK) LTD

    Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHI2024GC14

  • Brightly Asset Essentials

    BRIGHTLY SOFTWARE LIMITED

    A market leading provider of computerised maintenance management software (CMMS & CAFM) enabling asset owners and operations teams to manage assets collaboratively. Our next-generation work and asset management platform means smarter and more efficient operations. Create reactive, corrective, predictive and preventative work orders while also prioritising, scheduling and managing tasks.

  • Altia Covert Operations Solution (ACOS) Community Intelligence / Information in Confidence

    ABM Intelligence Limited

    ACOS offers the IIC module to record intelligence provided by public volunteers to identify opportunities for CHIS (Covert Human Intelligence Source) recruitment. A useful assessment tool that can be integrated with the ACOS Source Management module to ensure intelligence is always captured and recruitment opportunities are not missed.

  • Cegeka UK's Secure Portal for Communications Data Disclosure

    CEGEKA UK LIMITED

    Cegeka UK's Disclosure Management System (DMS); an advanced software solution designed to streamline and automate disclosure processes. Organisations can efficiently handle a range of disclosures, retrieving and aggregating data from multiple sources. DMS provides a secure centralised platform for raising, fulfilling, reviewing, and approving disclosure requests, ensuring accuracy and consistency.

  • Nintex Workflow Automation, RPA, AI, Process Discovery and Process Mapping Solutions - CoreGov

    CORE TECHNOLOGY SYSTEMS (U.K.) LIMITED

    Our Nintex service offers workflow automation tools including the Nintex Workflow Cloud for designing and implementing AI-driven workflows. Nintex Process Discovery captures and maps processes for optimisation. Nintex Promapp simplifies process documentation. Nintex K2 Cloud facilitates workflow application development, and Nintex RPA streamlines tasks using robotic automation, enhancing operational efficiency.

  • Slack Pro Business+ Enterprise Grid, Encryption Key Management, AI, Sales Elevate, Premium Workflows

    SOFTCAT PLC

    Slack brings the team together, wherever you are. With over 12 million daily users, Slack is the channel-based messaging platform that brings your communication and tools into one place so your teams will stay productive no matter where you’re working from. Slack has customer facing teams in London Dublin. SFDCSKS2024GC14

  • Disclosures Manager - Disclosure and Barring Service (DBS) services

    Atlantic Data

    Atlantic Data's Disclosures service provides organizations with an online platform for processing, administering, and managing criminal record checks. This service connects directly to the DBS through its eBulk service. Disclosures Manager is highly configurable with a comprehensive suite of management tools to assist organisations to manage and oversee these checks.

  • Insight - Salesforce Tableau Platform

    INSIGHT DIRECT (UK) LTD

    Tableau is your self-service (SaaS or Private Cloud) visual analytics platform fully-hosted in the cloud. Keywords: Pulse, Copilot, Hanrahan, Stolte, Chabot, .TDE, BI, Dashboard, VizQL, Hyper, In-Memory, Hybrid, Live, Bridge, Desktop, Prep, Creator, Explorer, Viewer, Viz Table, Database, File, Big, Data, Secure, Governed, Audited, Intuitive, Ease-of-use, People, Everyone, TCO. SFDCTBI2024GC14

  • Salesforce GOV.UK Frontend

    XMA LIMITED

    Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCX2024GC14

  • SMS NHS

    BOOMERANG I-COMMS LTD

    Boomerang aids healthcare providers in achieving better outcomes at lower costs through efficient messaging solutions. Our communication service streamlines engagement across various channels, automating tasks to reduce missed appointments, promote messaging and automate manual workforce management burdens. ISO-27001, Cyber Essentials,Cyber Essentials Plus accredited

  • Customer Relationship Management Service

    Viewdeck Consulting Limited

    Our Customer Relationship Management Service offers a comprehensive suite of features designed to streamline your client interactions and boost productivity. With tools for contact management, task tracking, and analytics, you can effectively nurture leads, enhance communication, and drive sales. Experience enhanced efficiency and improved communication, with our customisable CRM solution.

  • Pegasystems Cloud Software - Artificial Intelligence (AI)

    Pegasystems Limited

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Artificial Intelligence (AI) is at the core of the platform.

  • Hornbill for Service Management

    HORNBILL TECHNOLOGIES LIMITED

    Automate service interactions/operations across your organisation with Hornbill's ESM/ITSM SaaS solution, boosting productivity 80%-90%. Our digital portal/catalog gives users a compelling alternative to costly one-to-one interactions. Pre-built templates and drag-and-drop tools let you create services/automations in minutes. AI-driven tools for agents and a virtual agent boost productivity to new levels.

  • NHS Appointment Management

    BOOMERANG I-COMMS LTD

    Boomerang aids healthcare providers in achieving better outcomes at lower costs through efficient messaging solutions. Our communication service streamlines engagement across various channels, automating tasks to reduce missed appointments, promote messaging and automate manual workforce management burdens. ISO-27001, Cyber Essentials,Cyber Essentials Plus accredited