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DELAWARE DIGITAL LLP
Delaware specialise in the design, implementation, and support of Microsoft Dynamics 365 Customer Service. Leveraging the power of Dynamics 365, organisations can effectively manage case loads, automatically route case to agents, utilise GenAI powered responses to reduce time and cost to serve and deliver higher quality service to citizens.
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BOOMERANG I-COMMS LTD
Multi-channel bulk broadcasts, 2-way conversational SMS, Email and voice messaging, and appointment management for councils. All responses can be delivered to email. Current councils, such as Brent, use our software to remind and notify residents on local changes and manage appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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BOOMERANG I-COMMS LTD
Multi-channel bulk broadcasts, 2-way conversational SMS, Email and voice messaging, and appointment management for councils. All responses can be delivered to email. Current councils, such as Brent, use our software to remind and notify residents on local changes and manage appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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ICS.AI LTD
Introducing the SMART: AI Omnichannel Contact Centre solution, a unified platform that integrates SMART: AI-driven services including Website, Live Chat, Phone, and Email. This comprehensive solution leverages pre-trained human parity AI language models to enhance user self-service, significantly reduces agent demand across all communication channels and delivers ROI <6 months.
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LIBERATA UK LIMITED
The Unified Assessment service is designed to provide a end to end transactional processing across multiple service lines on a apply once, assess multiple awards basis.
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NICE SYSTEMS UK LIMITED
NICE offers a full Advanced Process Automation (APA) platform. It delivers unattended Robotic Process Automation (RPA) and attended real-time employee assistance. The NICE Employee Virtual Attendant (NEVA) provides desktop guidance, compliance and automation in real-time, and NEVA Discover provides task mining, process mining & desktop analytics.
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Puzzel Limited
Puzzel Case Management is a Case/Ticket management tool that provides you with the ability to manage written interactions in a secure and efficient way. Each interaction in the queue is converted into a support ticket and assigned a unique case/ticket ID which is then distributed to the right person.
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OMFAX SYSTEMS LIMITED
Designed for use in social housing, Keyfax is an intelligent first point of contact repairs and enquiries diagnostics tool.
With a mobile friendly presentation, accessible 24/7 from any internet enabled device.
KeyNect provides video and audio capture from residents' phones to accelerate the resolution of repairs and enquiries issues.
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LEGALYTICS LTD
Legalytics designs customer journeys, conversation dialog, user experience and knowledge base for a cloud based chatbot that will fulfil the use cases for Legal industry / Law firms.
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GLOBAL 4 COMMUNICATIONS LIMITED
Direct routing as a service allows you to Leverage your Microsoft Teams deployment to make and Receive PSTN Calls Via Global 4- hosted SBC infrastructure. Through the iPilot Portal, you can quickly and easily manage users.
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Agile Business Process UK Limited
Elevate efficiency and user experience with conversational AI and generative AI platform, leveraging GenAI and large Language Models (LLM). The platform and assistants (chatbots) are tailored for regulated sectors, ensuring accurate, safe responses and transparent decision-making, automating up to 90% of interactions across your organisation
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ABAVUS LIMITED
Our Bookings and Appointments module allows a local authority to create any type of booking or appointment process (e.g. appointment with council benefits advisor, or booking a facility reservation). This module can be used with both customer-facing and internal processes.
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BOOMERANG I-COMMS LTD
Multi-channel bulk broadcasts, 2-way conversational SMS, Email and voice messaging, and appointment management for councils. All responses can be delivered to email. Current councils, such as Brent, use our software to remind and notify residents on local changes and manage appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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SOFTCAT PLC
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCS2024GC14
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BAYTREE SOLUTIONS LTD
Helping organisations achieve a single source of data through integration, removing the need to maintain multiple data sets. Providing reporting solutions to support corporate KPI's, Ombudsman and Regulatory outcomes including the Consumer Standards and Awaabs Law.
Helping organisations to better understand their properties, tenants and accounts to support proactive services
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GAMMA NETWORK SOLUTIONS LIMITED
Contact Centre (CCaaS) is a scalable cloud based omni channel platform, integrating voice, email and webchat into the Horizon Unified Communications service providing collaborative features. Including call recording, queuing, call backs, surveys, CRM integration, reporting and analytics, wallboards, IVR, auto-attendants (ACD), administrators, supervisors and agents level access, delivered over WebRTC.
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BOOMERANG I-COMMS LTD
Customer service SMS solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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ARROW BUSINESS COMMUNICATIONS LIMITED (Trading under the brand name ARO)
Our industry-leading RingEX secure solution enables customers to quickly set up and unify business calls, SMS, fax, and more in a single app with powerful AI tools accessible across devices. It also has powerful real-time analytics for better decision-making and 300+ pre-built integrations to easily automate workflows and tasks.
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CINOS LIMITED
Cinos Cloud Unified Communications leverages best-of-breed, open-standards Cisco technology.
A Cisco-powered cloud delivering robust, always-on IP telephony, video conferencing, instant messaging, switchboard, omni-channel contact centre and full reporting, recording and billing for users in any location on any device. Public, private and hybrid cloud options delivered from UK-sovereign data centres.
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HINDUJA GLOBAL SOLUTIONS UK LIMITED
HGS Agent X is a cloud-based contact centre AI accelerator allowing organisations to quickly deploy scalable/flexible contact centres. This tech-agnostic interface, powered by Artificial Intelligence offers over 300 out-of-the-box integrations and highly customisable secure and scalable solutions. HGS Agent X has a programmable API framework and provides fully managed support.
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ACCELERAATE LIMITED
Zoom Contact Center is a native cloud omnichannel solution which provides all of the tools organisations need to deliver more meaningful customer and employee interactions. Incorporating hundreds of enterprise features, and providing the ability to deliver integrated unified comms, Zoom offers Voice, Video, Webchat, SMS, Email, and Social channels.
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PEGASYSTEMS LIMITED
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Pega Government Platform (PGP) is tailored to meeting governments’ needs.
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DATASUMI LTD
Generative AI for Content Creation and Curation represents a groundbreaking service that transforms content production using Generative AI algorithms. Our state-of-the-art solution streamlines content creation processes, providing organisations with an effortless and effective method to generate and curate content.
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ROUTE 101 LIMITED
NICE CXone is an analyst top-rated and market-leading cloud contact centre platform, delivered by Route 101 - Certified Implementation Partner with NICE CXone. Flexible, scalable and highly resilient, CXone offers voice & digital channels, WEM, analytics, self-service & automation, knowledge management, conversational and analytical AI, and much more.
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ROBIQUITY LIMITED
UiPath, a leading business automation platform providing intelligent,
digital workers including Robotic Process Automation(RPA), Artificial
Intelligence(AI) including GenAI, Intelligent Document Processing(IDP),
Test Automation, Process Mining, Communications Mining, and
analytics used by governments to automate manual processes to
improve employee & citizen outcomes.
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BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY
BT Genesys Cloud Contact Centre is an all-in-one cloud-based contact centre software built to improve the user experience. It’s a suite of cloud services for enterprise-grade communications, collaboration, and contact centre management. It’s scalable, quick, and easy to set up. It is an evergreen platform with rapid innovation.
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IMImobile Europe Ltd
Webex Notify is a cloud based application that allows employees to send customer and internal messages across channels with multiple templates, large contact lists, de-duping and bulk sends. It provides a powerful role-based access control framework to configure the messaging environment, allowing department administrators to define users and templates.
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CORE TECHNOLOGY SYSTEMS (U.K.) LIMITED
Liberty Create Workflow Automation: Liberty Create is an enterprise low-code development platform that simplifies digital service creation as well as system, process, and operational integration. Liberty Robotic Process Automation: Liberty RPA provides enterprise intelligent automation platform Liberty Converse Call Centre Software: Liberty Converse, next-generation AI-powered cloud contact centre solution.
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SCG CORPORATE LIMITED
3CX hosted by SCCS is a modern, IP-based alternative to a traditional PBX system and works by transferring voice/video data over internet lines(VoIP). 3CX works using SIP Trunks, provided by SCCS’ independent carrier grade network, as a 3CX Certified SIP Trunk Provider, to make and receive calls over the internet.
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DEEP-MEDICAL LTD
AI tool to help scheduling of outpatient appointments