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1580 results found

1580 results found in Lot 2: Cloud software in the category Customer service and support

  • Garden Waste Recycling

    Meritec Limited

    A full end-to-end digital solution for managing the delivery of garden recycling services such as, new bin allocations, service subscriptions, job sheets, payment systems and self-service touch points. Mobile working and reporting available for both scheduled tasks and ad-hoc tasks. Self-service webforms integrate seamlessly with the back office CRM.

  • SmartTools - Area Improvement and Workflow Manager

    METRICELL LIMITED

    This software service is designed to automatically identify and manage areas of poor mobile/private network connectivity. Evaluating a vast range of datasets, Area Improvement and Workflow Manager ("AIM") uses machine learning and proprietary algorithms to create geographic clusters for improvement. Users can be assigned responsibility, make comments and track trends.

  • NEC Housing

    NEC SOFTWARE SOLUTIONS UK LIMITED

    NEC Housing is a comprehensive, flexible Housing Management platform, providing a 360° view of customers and assets. It drives automation across housing management, repairs and asset management, supporting safe communities and ensuring compliance. NEC Housing can be delivered via the cloud or on-premise and can be accessed on any device.

  • Microsoft Dynamics 365 and Microsoft Power Apps Housing Management

    Infinity Group

    Our Microsoft Dynamics 365 HMS is a suite of Microsoft products providing complete functionality required by Social Landlords to run their business functions. Based on Microsoft Dynamics 365 and Microsoft Power Platform the solution offers a modern Microsoft interface to manage all back office processes and all resident interactions.

  • Liberator Bulky Waste

    Farthest Gate Limited

    The Liberator Bulky Waste software for Councils solution is a market leading module forming part of the Liberator suite of products. Liberator Bulky Waste can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Conversational AI Bot

    ENTERPRISE BOT PRIVATE LIMITED

    Our Conversational AI service facilitates seamless interactions between humans and machines through advanced natural language processing. Key features include natural language understanding, contextual awareness, multi-channel support, personalization, integration capabilities, and analytics. Benefits include enhanced customer experience, increased efficiency, scalability, improved engagement, and cost savings.

  • Liberty Create - Low code platform

    NETCALL SYSTEMS LIMITED

    Liberty Create is an enterprise low-code application development platform. Simplify and accelerate delivery of digital services, case-management and citizen relationship management applications.  Local Government and Housing Providers can further benefit from the pre-built and supported foundation provided by Citizen Hub and Tenant Hub to increase development speed and capacity.

  • AMS Request Portal - SAR, FOI

    AMS

    AMS Request Portal is an encrypted solution developed specifically for the NHS, allowing submission of Subject Access Requests (SAR), Freedom of Information Requests (FOI), and other request types via online forms. End-to-end request management and secure electronic record delivery. Adhere to strict deadlines, control requests and run full KPI reports.

  • BetterCare Support: Carers

    INFOSHARE+ LIMITED

    BetterCare Support: Carers has been developed by Looking Local alongside partner Local Authorities to address the need for a digital solution to carers assessments within Adult Social Care. BetterCare Support: Carers is an animation-led platform that takes a strengths-based approach to assess carers' care and support needs.

  • SMART: AI Social

    ICS.AI LTD

    SMART: Social enhances your social media presence by providing 24/7 intelligent AI-driven management, triage, and response across platforms like Facebook, Twitter, and WhatsApp. It integrates seamlessly, automating interactions and leveraging local and third-party knowledge bases to ensure every user feels supported and engaged.

  • Arcus Prosecutions

    ARCUS GLOBAL LIMITED

    Arcus Prosecutions is a flexible and intuitive cloud-based solution built on the Salesforce platform, helping users manage the full prosecution process from initiation, preparation to recording the verdict. The included mobile app supports full access and offline remote working, enabling officers and teams to work efficiently and effectively.

  • Timetoreply - Employee Responsiveness Email Monitoring Tool

    Grove Information Systems

    Timetoreply uses its proprietary algorithm to give your team the ultimate competitive advantage in adding all your email data and analytics in one dashboard with in-depth metrics that can be viewed and analysed anytime, anywhere.

  • Pegasystems Cloud Software - Analytics and Reporting

    Pegasystems Limited

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Analytics and reporting is at the core of the platform.

  • Power App Development

    BESPOKE SOLUTIONS CONSULTANCY LIMITED

    Crafted to deliver the most efficient path to high-quality solutions. Bespoke's Power App development services harnesses the expertise of our specialists. Our team develops one or more leading applications to address intricate use cases, business challenges, and Power Platform needs for line of Business or Enterprise level applications.

  • Law and Policy as Code Solution

    Unisys Limited

    Unisys Law/Policy as Code allows organisations to rethink how they hyperautomate their Business Processes. By processing law and policy documents using advanced AI, the solution extracts and stores document rules, allows human review/edit and visualisation, and then applies the rules against transactions to determine if the rules are met.

  • Employment Screening, BPSS Vetting, Baseline Personnel Security Standard, and Background Checks

    VERIFILE LIMITED

    Employment screening, BPSS vetting (Baseline Personnel Security Standard), online reputation searches, social media checks, and open source internet searches. Verifile's secure vetting platform also enables employers to select global background check services. Integrations with multiple data sources ensure quick turnarounds for BPSS vetting, background checks and employment screening services.

  • Bilingual Landlord Accreditation Scheme Web Platform

    ROCKTIME LIMITED

    Rocktime's Bilingual landlord accreditation software for councils to provide an online platform to manage landlord accreditation through the delivery of E-learning for ongoing CPD accreditation and the management of instructor led training courses. Rocktime's systems can be integrated with legacy CRM/EDRMS systems with postcode and online payment systems

  • Experian Debt Management Solutions with Debt Prioritisation Service

    Experian

    Experian’s Debt Prioritisation Service is a batch service designed to help Local Authorities improve council tax collections, by prioritising collectable debts and identifying the most effective recovery strategy. DPS uses accurate and up to date customer data to segment, profile and prioritise debtor cases.

  • Interneuron RPA - Single Sign and Context Management

    Interneuron Ltd

    Interneuron's robotic process automation technology (RPA) and launchpad provide a secure and seamless single sign on (SSO) and context management (CM) capability. Our SSO and CM solution allows you to securely login to any application at the click of a button and find the correct patient, client or customer context.

  • Customer Journey : Bookings and Queues

    Zipporah Ltd

    Hybrid management of booking and queues provides comprehensive flow management at customer service centres. Manage customers/guests with or without appointments, from first-contact to service delivery. Empower staff to optimise and control high-volume traffic via use of intelligent, intuitive interfaces. Improve queuing efficiency, operational performance and waiting times.

  • Salesforce CRM Analytics

    XMA LIMITED

    CRM Analytics is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCX2024GC14

  • Stopford, RAFTS - Record, Asset and File Tracking System

    Stopford Information Systems

    RAFTS is an asset tracking system used by records managers to catalogue, store and request physical files and assets. The system allows for records managers and records owners to effectively manage assets in storage across multiple locations. The system is used by police services to help with MOPI compliance.

  • Case Management Software System (ITSM) - Sugar Serve

    EnableIT Technologies Ltd

    enable.services, a global award winning ITSM specialist, offers a SugarCRM-powered case management system. This centralised hub streamlines customer data, fostering business growth through automation, collaboration, and insightful reporting. With flexibility and customisation, it provides a tailored ITSM solution to meet your business requirements

  • Salesforce - Add-ons

    SKYFLO DIGITAL LTD

    Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCS2024GC14

  • Microsoft Dynamics 365 Customer Insight

    TELEFÓNICA TECH UK BUSINESS APPLICATIONS LIMITED

    Dynamics 365 Customer Insights service helps organisations understand citizen contacts and customers deeply. Connect data from transactional, behavioral, and observational sources for a 360-degree view. Utilize insights to enhance customer-centric experiences and processes.

  • FourNet (4net) Endpoint Detection and Response (EDR)

    4net Technologies Ltd

    Our Endpoint Detection and Response (EDR) cloud service offers real-time monitoring and threat analysis to detect, investigate and neutralise security threats. It ensures comprehensive endpoint protection with automated responses and advanced analytics, enhancing your cybersecurity posture with minimal impact on system performance.

  • VE3 - SAP Customer Data Platform

    VE3 GLOBAL LTD

    An enterprise-grade customer data platform can help you personalise engagements across channels to better connect with customers and keep your business moving. Enterprise-wide customer insights can help you better engage with customers to increase conversion and strengthen retention. Bridges online and offline data to deliver relevant, trusted, and personalised engagements.

  • BMC Helix Visual Boards

    Fusion Business Solutions (UK) Limited

    BMC Helix Visual Effects is a Kanban and Gantt visualisation for BMC Helix ITSM customers, offering stronger DevOps and ITSM alignment. Fusion GBS is an Elite Partner of BMC.

  • Case Manager Income and Money Support

    IIZUKA Software Technologies Ltd

    IIZUKA Case Manager is a flexible, enterprise ready case management system. It is web-based and device agnostic. It captures, manages and tracks all client case interaction centrally and can be accessed securely by any authorised user with a suitable connection to the system. IIZUKA are ISO27001, ISO9001 and CESG+ accredited.

  • Microsoft Teams Phone - VOIP

    BRIDGEALL LIMITED

    Microsoft Teams Phone, formerly Teams Cloud Voice. Teams Phone provides the ability to combine your phone system into Microsoft Teams and create a complete communication and collaboration hub. Bridgeall are a leading Microsoft Gold partner and we provide a wide range of services to support you with Microsoft Teams Phone.