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1562 results found

1562 results found in Lot 2: Cloud software in the category Customer service and support

  • Employment Screening, BPSS Vetting, Baseline Personnel Security Standard, and Background Checks

    VERIFILE LIMITED

    Employment screening, BPSS vetting (Baseline Personnel Security Standard), online reputation searches, social media checks, and open source internet searches. Verifile's secure vetting platform also enables employers to select global background check services. Integrations with multiple data sources ensure quick turnarounds for BPSS vetting, background checks and employment screening services.

  • Bilingual Landlord Accreditation Scheme Web Platform

    ROCKTIME LIMITED

    Rocktime's Bilingual landlord accreditation software for councils to provide an online platform to manage landlord accreditation through the delivery of E-learning for ongoing CPD accreditation and the management of instructor led training courses. Rocktime's systems can be integrated with legacy CRM/EDRMS systems with postcode and online payment systems

  • Experian Debt Management Solutions with Debt Prioritisation Service

    EXPERIAN LIMITED

    Experian’s Debt Prioritisation Service is a batch service designed to help Local Authorities improve council tax collections, by prioritising collectable debts and identifying the most effective recovery strategy. DPS uses accurate and up to date customer data to segment, profile and prioritise debtor cases.

  • Customer Journey : Bookings and Queues

    ZIPPORAH LTD

    Hybrid management of booking and queues provides comprehensive flow management at customer service centres. Manage customers/guests with or without appointments, from first-contact to service delivery. Empower staff to optimise and control high-volume traffic via use of intelligent, intuitive interfaces. Improve queuing efficiency, operational performance and waiting times.

  • Salesforce CRM Analytics

    XMA LIMITED

    CRM Analytics is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCX2024GC14

  • Stopford, RAFTS - Record, Asset and File Tracking System

    Stopford Information Systems Limited

    RAFTS is an asset tracking system used by records managers to catalogue, store and request physical files and assets. The system allows for records managers and records owners to effectively manage assets in storage across multiple locations. The system is used by police services to help with MOPI compliance.

  • Case Management Software System (ITSM) - Sugar Serve

    ENABLEIT TECHNOLOGIES LIMITED

    enable.services, a global award winning ITSM specialist, offers a SugarCRM-powered case management system. This centralised hub streamlines customer data, fostering business growth through automation, collaboration, and insightful reporting. With flexibility and customisation, it provides a tailored ITSM solution to meet your business requirements

  • Salesforce - Add-ons

    SKYFLO DIGITAL LTD

    Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCS2024GC14

  • Microsoft Dynamics 365 Customer Insight

    TELEFÓNICA TECH UK BUSINESS APPLICATIONS LIMITED

    Dynamics 365 Customer Insights service helps organisations understand citizen contacts and customers deeply. Connect data from transactional, behavioral, and observational sources for a 360-degree view. Utilize insights to enhance customer-centric experiences and processes.

  • FourNet (4net) Endpoint Detection and Response (EDR)

    4NET TECHNOLOGIES LTD

    Our Endpoint Detection and Response (EDR) cloud service offers real-time monitoring and threat analysis to detect, investigate and neutralise security threats. It ensures comprehensive endpoint protection with automated responses and advanced analytics, enhancing your cybersecurity posture with minimal impact on system performance.

  • VE3 - SAP Customer Data Platform

    VE3 GLOBAL LTD

    An enterprise-grade customer data platform can help you personalise engagements across channels to better connect with customers and keep your business moving. Enterprise-wide customer insights can help you better engage with customers to increase conversion and strengthen retention. Bridges online and offline data to deliver relevant, trusted, and personalised engagements.

  • BMC Helix Visual Boards

    Fusion Business Solutions (UK) Limited

    BMC Helix Visual Effects is a Kanban and Gantt visualisation for BMC Helix ITSM customers, offering stronger DevOps and ITSM alignment. Fusion GBS is an Elite Partner of BMC.

  • Case Manager Income and Money Support

    IIZUKA SOFTWARE TECHNOLOGIES LIMITED

    IIZUKA Case Manager is a flexible, enterprise ready case management system. It is web-based and device agnostic. It captures, manages and tracks all client case interaction centrally and can be accessed securely by any authorised user with a suitable connection to the system. IIZUKA are ISO27001, ISO9001 and CESG+ accredited.

  • Microsoft Teams Phone - VOIP

    BRIDGEALL LIMITED

    Microsoft Teams Phone, formerly Teams Cloud Voice. Teams Phone provides the ability to combine your phone system into Microsoft Teams and create a complete communication and collaboration hub. Bridgeall are a leading Microsoft Gold partner and we provide a wide range of services to support you with Microsoft Teams Phone.

  • 8x8 Video Conferencing

    OPUS BUSINESS SYSTEMS LIMITED

    From 8x8's X-Series (1 to 8) HD Video Conferencing service single click increases productivity, delivering a full collaborative 8x8 solution via single web app: audio/video conference calls with virtual online meetings; screen sharing; whiteboarding; team meetings; Jitsi open source meeting experience; inbuilt telephony, IM & recording with call plans.

  • Central Government Lone Worker Employee Protection Services From Peoplesafe

    Peoplesafe

    Lone worker services from Peoplesafe protect public body employees working alone. DEFRA, MoJ, and HMCTS trust us as their employee protection provider. Alarms raised through lone working devices, safety apps and body cameras are professionally managed by our 24/7/365 control centre. Your staff can receive help wherever, whenever with Peoplesafe.

  • Esuasive Housing Tenancy Management

    Esuasive

    Esuasive Tenancy Management is a core solution component of Esuasive Housing, a complete, modular, preconfigured solution for Housing Associations and Local Authority landlords, fully customisable and extensible, and built on the Microsoft Dynamics 365 and Power Apps platform.

  • Visionet Implementation Services - Microsoft Dynamics 365 Customer Engagement (CRM)

    VISIONET EMEA LIMITED

    Visionet provides end to end support, implementation, upgrades, migrations, managed services and training for Microsoft Dynamics 365 Customer Engagement (CRM) Sales, Customer Service, Marketing and Field Services. Visionet has created an agile framework for Public Sector customers' needs and requirements.

  • AWS Connect by Global 4

    GLOBAL 4 COMMUNICATIONS LIMITED

    AWS Connect constitutes a cloud-based solution for managing contact centres. It offers a comprehensive suite of functionalities, including conversational AI capabilities, omnichannel support for seamless customer interactions, and real-time analytics for performance optimisation. Additionally, it provides valuable agent performance tools, fostering a more productive and efficient contact centre workforce.

  • Visionet - Microsoft Dynamics 365 (ERP) Finance, Supply Chain, Retail & HR - Implementation Services

    VISIONET EMEA LIMITED

    Visionet provides licensing, consulting, implementation, migrations, support and training for Microsoft Dynamics 365 (ERP). Visionet covers all the modules of Dynamics 365 family from Finance, Supply Chain, Procurement, HR and Project Operations, Retail and CRM that helps Public Sector manage their day-to-day operations efficiently and effectively.

  • Virtual Ward Digital Orchestrated Care Hospital and Social care Monitoring APP & platform Solution

    SOFTCAT PLC

    Virtual Ward Technologies Ltd provides a comprehensive platform to enhance healthcare delivery through virtual wards built using Appian Low Code technology. We offer an integrated solution for remote patient monitoring, case management, and care coordination, utilising technology to ensure healthcare providers can deliver exceptional patient care remotely in the hospital.

  • ServiceNow® implementation

    FLOWMOTION LTD

    ServiceNow® implementation. ServiceNow, the application development platform, hosts a vast workspace of efficient business processes. Our extensive experience in utilising ServiceNow's capabilities allows us to enhance business processes, integrate with third-party platforms and automate data flows in one complete platform.

  • HaloCRM - SaaS CRM/Omnichannel Customer Relationship Management Software

    HALO SERVICE SOLUTIONS LTD

    An all-inclusive CRM solution and cloud-based service desk, HaloCRM delivers lightning-fast customer relationship management in an intuitive, codeless interface. HaloCRM supplies powerful, flexible best practise processes with Automation out-of-the-box. Our experienced, in-house CRM team provide frictionless service migrations, lower total ownership cost than legacy tools with concurrent licencing options available.

  • GOSS Digital Platform

    GOSS INTERACTIVE LIMITED

    Powerful no-code/low-code ‘CRM-lite’ customer transaction platform enabling public sector organisations to deliver rich and intuitive customer websites & portals for online service requests and case management. Delivers seamless end to end online processes, saving time, effort and money, whilst providing a single customer view and an excellent customer experience.

  • Enspirio Customer Engagement & Progression CEP Software

    ICONI SOFTWARE LIMITED

    ICONI’s Enspirio platform focuses on Customer Engagement & Progression and is designed to help organisations that support individuals. It enables organisations to case manage their support programmes and achieve optimal outcomes, ensure compliance and accelerate performance. Enspirio can be used for Employability, Health & Wellbeing, Skills & Learning and Rehabilitation.

  • Liberator mobile worker

    FARTHEST GATE LIMITED

    The Liberator mobile worker solution is a market leading module forming part of the Liberator suite of products. Liberator mobile worker can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Insight - Salesforce Hyperforce Lightning Experience Cloud

    INSIGHT DIRECT (UK) LTD

    Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHI2024GC14

  • Liberator Highways and Streetworks Licensing

    FARTHEST GATE LIMITED

    The Liberator Highways and Streetworks Licensing solution is a market leading module forming part of the Liberator suite of products. Liberator Streetworks can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • AI Customer Service Agent

    Hostcomm Limited

    CXCortex is an AI customer service agent that performs customer service autonomously using AI through a variety of channels such as email, chat, SMS and phone calls. The main purpose of CXCortex is to provide; email, voice & chat assistance, call recording analysis, CX analytics, AI quality assurance.

  • Customer Service on Dynamics 365

    FormusPro

    FormusPro is a certified Microsoft Partner who specialises in the implementation, configuration and development of software, primarily on the Microsoft Dynamics 365 (D365) platform. In addition, we also offer data migration, system integration, continuous system development, software licensing, consultancy, training, training documentation and support.