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1580 results found

1580 results found in Lot 2: Cloud software in the category Customer service and support

  • 8x8 Video Conferencing

    Opus Telecoms

    From 8x8's X-Series (1 to 8) HD Video Conferencing service single click increases productivity, delivering a full collaborative 8x8 solution via single web app: audio/video conference calls with virtual online meetings; screen sharing; whiteboarding; team meetings; Jitsi open source meeting experience; inbuilt telephony, IM & recording with call plans.

  • Central Government Lone Worker Employee Protection Services From Peoplesafe

    Skyguard Ltd

    Lone worker services from Peoplesafe protect public body employees working alone. DEFRA, MoJ, and HMCTS trust us as their employee protection provider. Alarms raised through lone working devices, safety apps and body cameras are professionally managed by our 24/7/365 control centre. Your staff can receive help wherever, whenever with Peoplesafe.

  • Esuasive Housing Tenancy Management

    Esuasive

    Esuasive Tenancy Management is a core solution component of Esuasive Housing, a complete, modular, preconfigured solution for Housing Associations and Local Authority landlords, fully customisable and extensible, and built on the Microsoft Dynamics 365 and Power Apps platform.

  • Visionet Implementation Services - Microsoft Dynamics 365 Customer Engagement (CRM)

    VISIONET EMEA LIMITED

    Visionet provides end to end support, implementation, upgrades, migrations, managed services and training for Microsoft Dynamics 365 Customer Engagement (CRM) Sales, Customer Service, Marketing and Field Services. Visionet has created an agile framework for Public Sector customers' needs and requirements.

  • AWS Connect by Global 4

    GLOBAL 4 COMMUNICATIONS LIMITED

    AWS Connect constitutes a cloud-based solution for managing contact centres. It offers a comprehensive suite of functionalities, including conversational AI capabilities, omnichannel support for seamless customer interactions, and real-time analytics for performance optimisation. Additionally, it provides valuable agent performance tools, fostering a more productive and efficient contact centre workforce.

  • Visionet - Microsoft Dynamics 365 (ERP) Finance, Supply Chain, Retail & HR - Implementation Services

    VISIONET EMEA LIMITED

    Visionet provides licensing, consulting, implementation, migrations, support and training for Microsoft Dynamics 365 (ERP). Visionet covers all the modules of Dynamics 365 family from Finance, Supply Chain, Procurement, HR and Project Operations, Retail and CRM that helps Public Sector manage their day-to-day operations efficiently and effectively.

  • Virtual Ward Digital Orchestrated Care Hospital and Social care Monitoring APP & platform Solution

    SOFTCAT PLC

    Virtual Ward Technologies Ltd provides a comprehensive platform to enhance healthcare delivery through virtual wards built using Appian Low Code technology. We offer an integrated solution for remote patient monitoring, case management, and care coordination, utilising technology to ensure healthcare providers can deliver exceptional patient care remotely in the hospital.

  • ServiceNow® implementation

    FLOWMOTION LTD

    ServiceNow® implementation. ServiceNow, the application development platform, hosts a vast workspace of efficient business processes. Our extensive experience in utilising ServiceNow's capabilities allows us to enhance business processes, integrate with third-party platforms and automate data flows in one complete platform.

  • HaloCRM - SaaS CRM/Omnichannel Customer Relationship Management Software

    HALO SERVICE SOLUTIONS LTD

    An all-inclusive CRM solution and cloud-based service desk, HaloCRM delivers lightning-fast customer relationship management in an intuitive, codeless interface. HaloCRM supplies powerful, flexible best practise processes with Automation out-of-the-box. Our experienced, in-house CRM team provide frictionless service migrations, lower total ownership cost than legacy tools with concurrent licencing options available.

  • GOSS Digital Platform

    GOSS INTERACTIVE LIMITED

    Powerful no-code/low-code ‘CRM-lite’ customer transaction platform enabling public sector organisations to deliver rich and intuitive customer websites & portals for online service requests and case management. Delivers seamless end to end online processes, saving time, effort and money, whilst providing a single customer view and an excellent customer experience.

  • Enspirio Customer Engagement & Progression CEP Software

    ICONI Software Ltd

    ICONI’s Enspirio platform focuses on Customer Engagement & Progression and is designed to help organisations that support individuals. It enables organisations to case manage their support programmes and achieve optimal outcomes, ensure compliance and accelerate performance. Enspirio can be used for Employability, Health & Wellbeing, Skills & Learning and Rehabilitation.

  • Liberator mobile worker

    Farthest Gate Limited

    The Liberator mobile worker solution is a market leading module forming part of the Liberator suite of products. Liberator mobile worker can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Insight - Salesforce Hyperforce Lightning Experience Cloud

    INSIGHT DIRECT (UK) LTD

    Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHI2024GC14

  • Liberator Highways and Streetworks Licensing

    Farthest Gate Limited

    The Liberator Highways and Streetworks Licensing solution is a market leading module forming part of the Liberator suite of products. Liberator Streetworks can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • AI Customer Service Agent

    Hostcomm Limited

    CXCortex is an AI customer service agent that performs customer service autonomously using AI through a variety of channels such as email, chat, SMS and phone calls. The main purpose of CXCortex is to provide; email, voice & chat assistance, call recording analysis, CX analytics, AI quality assurance.

  • Customer Service on Dynamics 365

    Formus Professional Software

    FormusPro is a certified Microsoft Partner who specialises in the implementation, configuration and development of software, primarily on the Microsoft Dynamics 365 (D365) platform. In addition, we also offer data migration, system integration, continuous system development, software licensing, consultancy, training, training documentation and support.

  • Microsoft Dynamics365 ERP Cloud Advisory Services with Cloud Implementation/Testing/Roll out/Support

    INFOSYS LIMITED

    Microsoft Dynamics 365 ERP Cloud Advisory is an end to end service for cloud readiness assessment, fit-gap analysis for cloud implementation, Integration and optimisation services for Microsoft Dynamics 365 ERP cloud implementation.

  • Online Leave Management and Staff Development System - tracker2

    Cello Software Limited

    tracker2 Online Leave Management System is used by numerous hospitals to monitor all types of Leave (Annual, Study, Special, Sick Leave). It monitors attendance at courses, mandatory and in-house training with e Portfolio for employee's appraisal, an Expenses module and a Trainer Accreditation module. It allows multiple levels of access.

  • Arcus Digital Service Hub - Forms

    ARCUS GLOBAL LIMITED

    Built on the Salesforce platform, Arcus DSH is a single, secure, scalable portal through which citizens and businesses self-serve. DSH Forms provides a set of forms allowing citizens/businesses to report issues and apply for services through DSH, and a form builder for organisations to amend or create their own.

  • EBO Appointment Management

    EBO.AI (UK) LTD

    The EBO Appointment Management module offers a seamless and user-friendly interface, enabling patients to: • View upcoming appointments • Cancel appointments • Reschedule appointments • Receive notifications/ reminders about new appointments and changes, • Ask general questions about appointment procedures

  • Esuasive Housing Sales and Lettings

    Esuasive

    EEsuasive Sales and Lettings is a core solution component of Esuasive Housing, a complete, modular, preconfigured solution for Housing Associations and Local Authority landlords, fully customisable and extensible, and built on the Microsoft Dynamics 365 and Power Apps platform.

  • 8x8 Unified Communications as a Service - UCaaS

    Opus Telecoms

    8x8 X-Series provides UCaaS, CCaaS, CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • EBO Digital Front Door Virtual Assistant

    EBO.AI (UK) LTD

    EBO delivers a sophisticated Virtual Assistant designed to efficiently address general enquiries from patients, accessible through a wide range of communication channels. The Virtual Assistant comprehends and responds to diverse questions, encompassing topics such as standard visiting hours, specific service-related enquiries, medical procedures, and the hospital's approach to care delivery.

  • Pegasystems Cloud Software - Customer Relationship Management (CRM)

    Pegasystems Limited

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Customer Relationship Management (CRM) is a central feature of Pega.

  • ELVIS - Vehicle Recovery Management

    WPC Software Ltd

    ELVIS is a web-based system designed to manage the recovery, storage and administration of the vehicle recovery process. ELVIS provides an efficient and streamlined approach, ensuring that vital information is managed, available and shared appropriately.

  • Novoville Interactive Chatbot Consultations

    Novoville Ltd

    Our AI-powered conversational interfaces allow authorities to reach a wide number of residents quickly and get their opinion on any local priority – from environmental policy to transportation planning.They reinforce local democratic participation by bringing dialogue between people and officials where conversations actually take place: social media and chat applications.

  • Amazon Connect by Nasstar

    GCI NETWORK SOLUTIONS LIMITED

    Amazon Connect constitutes a cloud-based solution for managing contact centres. It offers a comprehensive suite of functionalities, including conversational AI capabilities, omnichannel support for seamless customer interactions, and real-time analytics for performance optimisation. Additionally, it provides valuable agent performance tools, fostering a more productive and efficient contact centre workforce.

  • Identity Verification Data Protection (GDPR) Service

    EQUINE REGISTER LIMITED

    Identity Verification Data Protection (GDPR) service verifies the identity of users for access to secure Equine Register Services. The service supports Data Protection/GDPR compliance enabling data subjects to exercise their rights under DPA/GDPR. The service is interoperable with our other services including the Digital Stable and Central Equine Database.

  • Salesforce Lightning Industry Solutions

    XMA LIMITED

    Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCX2024GC14

  • Drupal CMS, Drupal CRM, Drupal forms, integration support and hosting

    PLAN ALPHA SYSTEMS LIMITED

    Plan Alpha Drupal: Drupal Customer Relationship Management System (CRM). Drupal Content Management Systems (CMS). Drupal integration services. Drupal strategic consultancy in business transformation using open source assets. Plan Alpha Systems guarantee Best Value and best use of Drupal platform. All current versions of Drupal supported, as well as legacy Drupal.