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1562 results found

1562 results found in Lot 2: Cloud software in the category Customer service and support

  • Microsoft Dynamics365 ERP Cloud Advisory Services with Cloud Implementation/Testing/Roll out/Support

    INFOSYS LIMITED

    Microsoft Dynamics 365 ERP Cloud Advisory is an end to end service for cloud readiness assessment, fit-gap analysis for cloud implementation, Integration and optimisation services for Microsoft Dynamics 365 ERP cloud implementation.

  • Online Leave Management and Staff Development System - tracker2

    CELLO SOFTWARE LIMITED

    tracker2 Online Leave Management System is used by numerous hospitals to monitor all types of Leave (Annual, Study, Special, Sick Leave). It monitors attendance at courses, mandatory and in-house training with e Portfolio for employee's appraisal, an Expenses module and a Trainer Accreditation module. It allows multiple levels of access.

  • Arcus Digital Service Hub - Forms

    ARCUS GLOBAL LIMITED

    Built on the Salesforce platform, Arcus DSH is a single, secure, scalable portal through which citizens and businesses self-serve. DSH Forms provides a set of forms allowing citizens/businesses to report issues and apply for services through DSH, and a form builder for organisations to amend or create their own.

  • EBO Appointment Management

    EBO.AI (UK) LTD

    The EBO Appointment Management module offers a seamless and user-friendly interface, enabling patients to: • View upcoming appointments • Cancel appointments • Reschedule appointments • Receive notifications/ reminders about new appointments and changes, • Ask general questions about appointment procedures

  • Esuasive Housing Sales and Lettings

    Esuasive

    EEsuasive Sales and Lettings is a core solution component of Esuasive Housing, a complete, modular, preconfigured solution for Housing Associations and Local Authority landlords, fully customisable and extensible, and built on the Microsoft Dynamics 365 and Power Apps platform.

  • 8x8 Unified Communications as a Service - UCaaS

    OPUS BUSINESS SYSTEMS LIMITED

    8x8 X-Series provides UCaaS, CCaaS, CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • EBO Digital Front Door Virtual Assistant

    EBO.AI (UK) LTD

    EBO delivers a sophisticated Virtual Assistant designed to efficiently address general enquiries from patients, accessible through a wide range of communication channels. The Virtual Assistant comprehends and responds to diverse questions, encompassing topics such as standard visiting hours, specific service-related enquiries, medical procedures, and the hospital's approach to care delivery.

  • Pegasystems Cloud Software - Customer Relationship Management (CRM)

    PEGASYSTEMS LIMITED

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Customer Relationship Management (CRM) is a central feature of Pega.

  • ELVIS - Vehicle Recovery Management

    WPC SOFTWARE LIMITED

    ELVIS is a web-based system designed to manage the recovery, storage and administration of the vehicle recovery process. ELVIS provides an efficient and streamlined approach, ensuring that vital information is managed, available and shared appropriately.

  • Novoville Interactive Chatbot Consultations

    NOVOVILLE LIMITED

    Our AI-powered conversational interfaces allow authorities to reach a wide number of residents quickly and get their opinion on any local priority – from environmental policy to transportation planning.They reinforce local democratic participation by bringing dialogue between people and officials where conversations actually take place: social media and chat applications.

  • Amazon Connect by Nasstar

    GCI NETWORK SOLUTIONS LIMITED

    Amazon Connect constitutes a cloud-based solution for managing contact centres. It offers a comprehensive suite of functionalities, including conversational AI capabilities, omnichannel support for seamless customer interactions, and real-time analytics for performance optimisation. Additionally, it provides valuable agent performance tools, fostering a more productive and efficient contact centre workforce.

  • Identity Verification Data Protection (GDPR) Service

    EQUINE REGISTER LIMITED

    Identity Verification Data Protection (GDPR) service verifies the identity of users for access to secure Equine Register Services. The service supports Data Protection/GDPR compliance enabling data subjects to exercise their rights under DPA/GDPR. The service is interoperable with our other services including the Digital Stable and Central Equine Database.

  • Salesforce Lightning Industry Solutions

    XMA LIMITED

    Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCX2024GC14

  • Drupal CMS, Drupal CRM, Drupal forms, integration support and hosting

    PLAN ALPHA SYSTEMS LIMITED

    Plan Alpha Drupal: Drupal Customer Relationship Management System (CRM). Drupal Content Management Systems (CMS). Drupal integration services. Drupal strategic consultancy in business transformation using open source assets. Plan Alpha Systems guarantee Best Value and best use of Drupal platform. All current versions of Drupal supported, as well as legacy Drupal.

  • Conversation API

    BOOMERANG I-COMMS LTD

    Boomerang’s RESTful API ensures a secure, functional, high-performance messaging experience. With substantial throughput and redundancy, it meets enterprise needs for instant global messaging. Boomerang's built-in intelligence ensures accurate message matching, empowering developers to create automated conversational workflows seamlessly. ISO 27001, Cyber Essentials, and Cyber Essentials Plus Accredited.

  • Arcus Development Monitoring

    ARCUS GLOBAL LIMITED

    Arcus Development Monitoring aids Local Authorities to manage activities within the Planning Service in regards to the monitoring of housing, open space and commercial developments. It provides access to information allowing officers and citizens to make decisions based on up to date information.

  • Local Authority Early Years Solution

    WEB LABS LIMITED

    Our Early Years Course Booking Service offers user-friendly portals, versatile course options, and customized learning paths. Nurseries and individuals benefit from streamlined booking, flexible learning formats, and enhanced compliance. With comprehensive administration features and scalability, we empower childcare providers to meet evolving training needs efficiently and effectively.

  • FourNet (4net) SOCaaS

    4NET TECHNOLOGIES LTD

    FourNet's SOCaaS (Security Operations Centre as a Service) provides comprehensive cybersecurity monitoring and management. It delivers real-time threat detection, incident response and continuous security analysis, leveraging FourNet’s advanced technologies. This service is designed to enhance an organisation's security posture while minimising the operational complexities of managing security internally.

  • AskAI - Secure ChatGPT for businesses

    MIZORIX LTD

    AskAI is highly customisable and extensible solution for enabling organisations to implement natural language AI and LLM technologies in their business securely. Hosted in your Microsoft Azure environment, AskAI provides a method to deploy ChatGPT functionality across your Microsoft and Third-party system environments securely, without exposing your sensitive data.

  • Animal Welfare Service (Livestock, Equine and Companion Animals)

    EQUINE REGISTER LIMITED

    Enables law enforcement, local authority, welfare organisation and biosecurity representatives to manage and report animal welfare incidents in real-time. Check animal registrations from various sources (microchip, UELN, passport) and update the National Animal Registration, Central Equine and Central Canine and Feline Databases. Supports 3rd party interoperability with integrated front ends.

  • Experian Tracing Solutions with Autotrace Plus

    EXPERIAN LIMITED

    Autotrace Plus is a fast, compliant, cost-effective way to trace and re-connect with your customers. Autotrace Plus enables you to get up to date contact information for your customer and is available online.

  • Qualtrics

    Capventis

    Capventis is the longest standing partner in Europe of the leading insight platform provider Qualtrics, which specialises in eXperience Management (XM). Listen to what customers and employees are telling you, analyse their feedback using conversational analytics and create action plans to improve their eXperiences.

  • Microsoft Dynamics 365 Managed Services (CRM)

    CLOUDSOURCE LTD

    CloudSource offers flexible, tailored, and highly secure Managed Service solutions that are fit-for-purpose and enable specialist outsourcing or co-sourcing of support services for the Microsoft Dynamics 365 technology stack.

  • Intelligent chatbots and voicebots (virtual agents) built on advanced NLU and Gen AI Technology

    Boost AI AS

    The boost.ai conversational AI platform powers 550+ Virtual Agents worldwide in 30+ languages. Proprietary Natural Language Understanding algorithms allow it to handle 10,000+ intents while maintaining resolution rates above 90%, making it the choice of Enterprises. Fast Deployment and High accuracy powered by advanced Generative AI features.

  • NEC Blue Badge Case Management System SaaS

    NEC SOFTWARE SOLUTIONS UK LIMITED

    As the most experienced provider of Blue Badge systems and services, NEC has developed a new Case Management System that will administer all aspects of the blue badge process along with providing all necessary integration with the national service.

  • Power Platform - Power Virtual Agents

    BRIGHTWIRE TECHNOLOGY SERVICES LIMITED

    Power Virtual Agents provide self service facilities to your internal and external clients, allowing them to ask natural language questions and get the system to provide information resources for the user.Useful for automatic common helpdesk scenarios, Power Virtual Agents allows your internal support teams to focus on more complex tasks.

  • Teams Calling As A Service (TCaaS) - from SVL

    SVL BUSINESS SOLUTIONS LIMITED

    SVL supplies enhanced direct routing/operator connect services to deliver connectivity to MS Teams users that allows PBX voice calling capability internally and externally in your organisation. A dedicated SBC is used to securely and resiliently deliver traffic via the internet from your MS Teams users to the telephony network.

  • Dynamics 365 Plan

    TELEFÓNICA TECH UK BUSINESS APPLICATIONS LIMITED

    Dynamics 365 Plan comprises Customer Engagement Plan features alongside Dynamics 365 for Unified Operations Plan. Crafting a comprehensive implementation plan for Microsoft Dynamics 365 (D365) involves multiple stages, from assessment to ongoing support. Here’s a typical outline, in British English, detailing D365 implementation stages in third person and present tense.

  • Salesforce Hyperforce Add-Ons

    ARCUS GLOBAL LIMITED

    Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCHA2024GC14

  • Refernet: a safe and secure online referral management system

    Refernet

    Refernet is a referral management solution helping build partnerships and enables referrals to be made securely between agencies and their partners. Clients include Citizens Advice, councils, charities, legal and money advice, health care and social prescribing services across the UK. Refernet is GDPR compliant and reports on activity and outcomes.