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1081 results found

1081 results found in Lot 2: Cloud software in the category Call centre

  • 3CX

    Glemnet Ltd

    3CX hosted by SCCS is a modern, IP-based alternative to a traditional PBX system and works by transferring voice/video data over internet lines(VoIP). 3CX works using SIP Trunks, provided by SCCS’ independent carrier grade network, as a 3CX Certified SIP Trunk Provider, to make and receive calls over the internet.

  • Ostara CAFM Maintenance and Asset Management Software

    Ostara Systems Ltd

    The Ostara CAFM system supports organisations management of their maintenance activities from self-service options through to sub-contractor management and invoice management. Ostara is a full asset management solution, providing access via a web portal or native mobile applications.

  • Pegasystems Cloud Software - Programme Eligibility / Entitlement Assessment

    Pegasystems Limited

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Programme Eligibility/Entitlement Assessment is a key use-case of the platform.

  • Daisy Embedded Dialler for Microsoft Teams (RingCentral RingEX)

    Wavenet Ltd

    RingCentral Embedded Dialler for Microsoft Teams, brings our robust, enterprise-grade communications and collaboration capabilities to the Microsoft Teams app. Natively integrating functionality from RingEX into Teams, users can make calls and schedule, start and join meetings, view call history, and access our RingCentral Bot without leaving Teams.

  • 8x8 Cloud Telephony VoIP

    Bridgeall Limited

    8x8 is a cloud voice over IP solution for enterprises. 8x8 has flexible delivery plans, unlimited calling and the ability to call from anywhere on any device. Bridgeall are a leading 8x8 services provider and VoIP experts.

  • Attendance, Attainment, Safeguarding and Consultancy Service

    Welfare Call (LAC) Limited

    Fully managed data collection and analysis service (cloud-based solution) covering attendance, attainment, progress, safeguarding and consultancy assisting Local Authorities & Virtual Schools in the monitoring and improvement of outcomes for vulnerable cohorts including; Children in Care (CiC/CLA/LAC), Children in Need (CiN), those on Child Protection, EHCP/SEN plans and Youth Justice.

  • IBM watsonx Assistant

    IBM United Kingdom Ltd

    Deliver exceptional customer experiences anywhere with IBM watsonx Assistant. Transform your business with artificial intelligence that understands customers in context to provide fast, consistent, accurate answers across any application, device or channel. Remove the frustration of long wait times, tedious searches, and unhelpful chatbots with the leader in trustworthy AI.

  • Salesforce Hyperforce GOV.UK Frontend

    XMA Limited

    Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCHX2024GC14

  • Salesforce MuleSoft Anypoint Platform

    Softcat Limited

    Salesforce's MuleSoft Anypoint Platform, a leading solution for API-led connectivity, creates an application network of apps, data, and devices, on-premise and in the cloud– empowering IT and business to create seamless digital experiences, products, and services with the #1 hybrid platform for integration, full lifecycle API management, and automation. SFDCMSS2024GC14

  • Maximo Application Suite (MAS) for Transportation - PA

    COHESIVE UK GROUP LIMITED

    Maximo Application Suite (MAS) for Transportation provides Enterprise Asset Management (EAM) using IBM Maximo, underpinned by Cohesive's robust, integrated lifecycle workflow processes. It offers a complete solution for the management of all types of transporation assets, including fleets of vehicles, rail (locomotives and rolling stock), aircraft, and ships.

  • 8x8 Communications Platform as a Service (CPaaS)

    INTUITY COMMUNICATIONS LIMITED

    8x8 CPaaS empowers clients to seamlessly integrate real-time communications such as voice, chat, bots, and video into their current business applications. With low-code options and pre-packaged use-case templates, 8x8 simplifies the process, facilitating easy access and implementation of these API-based integrations.

  • NG Bailey Cloud Communications (Ring EX)

    NG Bailey IT Services Limited

    RingEX enables customers to quickly set up and unify business calls, SMS, fax, and more in a single app with powerful AI tools accessible across devices. It also has powerful real-time analytics for better decision-making and 300+ pre-built integrations to easily automate workflows and tasks

  • Postcode Lookup

    Data8 Ltd.

    Postcode Lookup allows users to enter only a postcode in order to be provided with a list of all addresses within that postcode. The correct address can then be selected from the list provided.

  • Daisy Direct Routing for Microsoft Teams (RingCentral RingEX)

    Wavenet Ltd

    Native Teams dialing powered by RingCentral. RingCentral Direct Routing for Microsoft Teams works behind the scenes to power reliable calling and an expanded global reach, all while users leverage the familiar Teams interface.

  • Liberator Environmental Enforcement

    Farthest Gate Limited

    The Liberator Environmental Enforcement solution is a market leading module forming part of the Liberator suite of products. Liberator EE can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • SAP Service Cloud

    SAP UK Ltd

    SAP Service Cloud CRM solution offers advanced service ticket support across any channel, with rich service analytics and seamless integration with your existing knowledge base as well as your ERP and other IT systems.

  • PaySuite Secure Card Payment Gateway

    Eazy Collect Services Ltd

    Enables third party systems to take payment. PaySuite’s Payments Service includes Income Management, Telephone Payments, Counter Receipting, Direct Debits, Open Banking Mobile Payments and Online Store. Delivering integrated payment solutions for Local Government, Housing, Health and Education. Compatible with Revenues & Benefits, Civica, Northgate, TechnologyOne, Adelante, ABS,WPM and Capita Integra.

  • Fusion - Zoom

    Charterhouse Voice & Data

    Zoom is an all-in-one collaboration platform that makes connecting easier, more immersive, and more dynamic for people and businesses. Our team chat, phone, meetings, omnichannel contact centre, whiteboard, workspace, and AI solutions help hybrid teams collaborate and get more done.

  • GOSS Self-Service

    GOSS Interactive Ltd

    The low-code GOSS Self-Service Platform provides Public Sector (Local/Central/Government/Authority/ Council/Police/NHS) clients CRM-Lite capabilities to design, develop and build custom website/portal forms and workflows, enable online customer transactions and deliver enhanced self/assisted-service for citizens, reducing organisation overhead costs. GOSS Self-Service workflows can be optionally integrated with back office systems/data.

  • Messaging for Dynamics

    Boomerang I-Comms Ltd

    Boomerang’s Dynamics 365 plug-in and custom Connector provides seamless integration to Microsoft apps and Power Platform, overcoming broadcast limitations by matching activities with responses. This fosters conversational engagements, recorded in contacts’ timelines for seamless automation and stakeholder interactions. ISO-27001, CyberEssentials,Cyber Essentials Plus certifications ensure data security.

  • Interneuron RPA - Provisioning and Leavers Automation

    Interneuron Ltd

    Interneuron's robotic process automation technology (RPA) and launchpad provides a reliable way to automate your user provisioning and leaver capabilities. Our robots can iterate through your systems to setup and create users, manage access levels and revoke access when they leave. We can also integrate with your HR systems.

  • Salesforce Hyperforce Sales Cloud

    Arcus Global Limited

    Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHA2024GC14

  • Cloud Communications 8x8 UCaaS and CCaaS from Virgin Media O2 Business

    Virgin Media Business

    Cloud Communications 8x8 delivers UCaaS, CCaaS and CPaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration (X4) up to contact centre (X8). 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, conversational AI, media recording, analytics and dashboard reporting, customisable wallboards, quality management and API integration.

  • CloudSIP

    GAMMA NETWORK SOLUTIONS LIMITED

    CloudSIP is a collection of cloud solutions delivered as a service which enhance Unified Communications and Contact Centre product offerings by adding enterprise telephony and/or telephony integration services. It allows businesses to integrate their Unified Communications or Contact Centre services to each other.

  • 8x8 Contact Centre as a Service - CCaaS

    Opus Telecoms

    8x8 X-Series provides UCaaS, CCaaS, CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • Netwrix Auditor

    Softcat Limited

    Netwrix Auditor is a powerful platform designed to enhance security and compliance by providing comprehensive visibility into IT infrastructure changes and data access. It enables real-time monitoring, auditing, and reporting across a variety of systems, applications, and files, helping organizations ensure data integrity and regulatory compliance.

  • Pax-CM

    PAX Systems Ltd

    PaxCM is our cloud-based school contract and passenger transport management system. Built specifically for SEND transport and Mainstream passenger transport departments in a LA to deliver safe and efficient home to school transport. A modern, integrated passenger transport software supporting operational management, financial outcomes as-well-as integrations with other software systems.

  • Webex Calling

    Node4

    Webex Calling delivers a robust, cloud-based telephony solution integrated within the Cisco Webex platform, offering advanced voice and call management features for businesses of all sizes. It enables seamless communication and collaboration with global reach, ensuring secure, reliable voice services from anywhere, on any device.

  • Microsoft Dynamics 365 Application Services

    Hitachi Solutions

    Hitachi Solutions provides end-to-end Microsoft Dynamics 365 services, from health checks to ongoing support. D365 implementation, testing, optimisation, change management, application management, agile. Dynamics support includes D365 helpdesk, incident management, license support, health monitoring, seamless ERP solution.

  • SMART: AI Student Services Copilot- Further Education

    ICS.AI LTD

    The SMART Student Services Copilot revolutionises the student experience using generative AI to streamline college life. Offering personalised access to academic support, IT help, career counselling, and more, this solution optimises student services, improving guidance efficiency and educational outcomes while achieving significant cost savings.