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985 results found

985 results found in Lot 2: Cloud software in the category Customer helpdesk (service desk)

  • Salesforce Hyperforce Experience Cloud

    Arcus Global Limited

    Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scalable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHA2024GC14

  • MIcrosoft Dynamics 365 Business Central

    REPLY LIMITED

    Microsoft Dynamics 365 Business Central is an all-in-one business management solution designed for small and medium-sized enterprises. It integrates finance, sales, service, and operations, offering tools for managing finances, supply chain, inventory, and customer relationships in a unified platform, enabling efficient business operations and growth.

  • Zoom by Acceleraate

    Acceleraate Limited

    Zoom is an all-in-one collaboration platform that makes connecting easier, more immersive, and more dynamic for people and businesses. Our team chat, phone, meetings, omnichannel contact centre, whiteboard, workspace, and AI solutions help hybrid teams collaborate and get more done.

  • Atlassian Cloud

    New Verve Consulting

    Future proof your business with our flexible Atlassian Cloud subscriptions. Atlassian Cloud delivers the power of collaborative tools such as Jira Software, Jira Service Management, and Confluence for agile, IT, and non-technical teams. Gain enterprise-grade security, compliance, and governance out of the box.

  • Salesforce Hyperforce Service Cloud

    SOFTCAT PLC

    Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHS2024GC14

  • Military Communications

    Boomalert Ltd

    Purpose built for the Defence sector, BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.

  • Digital Border Control Live Animal Identification Service

    EQUINE REGISTER LIMITED

    Enables border control staff to rapidly and accurately identify live livestock, equines and companion animals at border control points destined either for import or export, and in real-time see identification/registration data, vaccination status and food chain status. Enables risk profiling. Interoperable with other systems to support frictionless trade movement.

  • Microsoft Dynamics 365 / Power Apps Custom Development and Support

    Esuasive

    Esuasive’s Dynamics 365 / Power Apps custom development and support service focuses on agile design and implementation of Dynamics 365 and Power Apps solutions to meet specific requirements. The service includes solution prototyping, solution design; solution configuration; systems integration; data migration; testing; training; hypercare on go-live; and long-term support.

  • Verint Knowledge Management Enterprise and Essentials

    Verint Systems Inc.

    Verint Knowledge Management Enterprise is a market leading, highly scalable and extensible Knowledge application, that makes it easy to deliver the right knowledge to your employees and customers across any channel.

  • Esuasive Homelessness Case Management

    Esuasive

    Esuasive Homelessness Case Management enables Local Authorities to manage cases, deliver solutions, monitor outcomes and report statistics as required under the Homelessness Reduction Act 2017. Esuasive Homelessness Case Management is built on the Microsoft Dynamics 365 / Power Apps platform, and is fully customisable to meet customer-specific requirements.

  • BMC Helix Business Workflows

    Fusion Business Solutions (UK) Limited

    BMC Helix Business Workflows is a cloud-native case management application for all lines of business. It provides services in a scalable, managed, and automated way with the ability to create automated workflows without writing code and to tailor the user interface. Fusion GBS is an Elite Partner of BMC.

  • IBM TRIRIGA Cloud Hosting Services

    MACS EU LIMITED

    Integrated Workplace Management System(IWMS) with IBM-TRIRIGA, Portfolio Management, Real Estate Management, Space Management, Space Booking/Utilisation, Energy Management, Compliance and Audit, Sustainability, Facilities Management, Capital Projects, Building Information Modelling (BIM), Data analytics and insights. These we provide as both and on premise or as a securely hosted Software as a Service(SaaS).

  • Salesforce Hyperforce Lightning Sales Cloud

    XMA LIMITED

    Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHX2024GC14

  • Ostara CAFM Maintenance and Asset Management Software

    Ostara Systems Ltd

    The Ostara CAFM system supports organisations management of their maintenance activities from self-service options through to sub-contractor management and invoice management. Ostara is a full asset management solution, providing access via a web portal or native mobile applications.

  • Veterinary Equine/Animal Identity Check and Medical Record Service

    EQUINE REGISTER LIMITED

    Enables RCVS verified vets to digitally check an equine’s/animal’s identity against CED/Animal Central Database records, record activities i.e. ID information, microchipping, vaccination, medication, complete documentation i.e. high health certificates. Data captured is sent direct to the equine’s record in the Digital Stable and provides evidence of compliance for the vet.

  • Marval MSM Integrated ITSM Software, Support, Training & Consultancy

    Marval Software Limited

    Innovative data-led Service Management software (MSM), augmented with AI/ML and RPA empowers service delivery teams to provide world class services to customers. MSM is secure & scalable, ITIL compliant, ISO/IEC20000, ISO27001 certified & cyber compatible deployed via SaaS or self-hosted, enabling organisations to deliver flexible and cost-efficient services.

  • SMS Microsoft Connector

    BOOMERANG I-COMMS LTD

    Boomerang’s Dynamics 365 plug-in and custom Connector provides seamless integration to Microsoft apps and Power Platform, overcoming broadcast limitations by matching activities with responses. This fosters conversational engagements, recorded in contacts’ timelines for seamless automation and stakeholder interactions. ISO-27001, CyberEssentials,Cyber Essentials Plus certifications ensure data security.

  • AI, Data & cloud

    Acuvate Software

    Acuvate was founded to enable seamless digital transformation and deliver impact from the word go. We are a global enterprise, leading AI-powered digital transformation services and consulting for organizations of all sizes.

  • EVO : Repairs, Maintenance & Compliance Management Platform

    EVO DIGITAL TECHNOLOGIES LIMITED

    Award winning service platform that enables local authorities and housing association residents report repairs, request emergency response, manage appointments and find home information quickly and easily. Property professionals can manage repairs, maintenance and compliance services from report to resolution in real time seamlessly connecting residents, trades and helpdesk support together.

  • House-on-the-Hill Facilities Management Software

    House-on-the-Hill Software Ltd

    Manage all your facilities processes under one digital roof. Keep on top of all aspects of property management, log reactive jobs, planned preventative maintenance, compliance checking, contractor portals, mobile webapp. Keep track of maintenance tasks, job costs, work orders, infrastructure items and your property portfolio, in one facilities service desk.

  • Equifax Business Insights (EBI)

    Equifax Ltd

    Delivers insights on businesses and the individuals that own and run them through an Application Processing Interface (API). This means real time insights are provided to identify changes in: trading address, financial circumstances, credit worthiness and business ownership by appending commercial CRA data & scores to drive segmentation & insights.

  • FourNet (4net) Deception Based Breach Protection

    4net Technologies Ltd

    FourNet's Deception Based Breach Protection deploys decoy technology to create proactive security by tricking attackers into revealing themselves. Offering an innovative approach to network defence, enhancing threat detection and response through engagement with false vulnerabilities, thus protecting real assets by diverting and studying potential threats in a controlled environment.

  • IBM watsonx Assistant

    IBM UNITED KINGDOM LIMITED

    Deliver exceptional customer experiences anywhere with IBM watsonx Assistant. Transform your business with artificial intelligence that understands customers in context to provide fast, consistent, accurate answers across any application, device or channel. Remove the frustration of long wait times, tedious searches, and unhelpful chatbots with the leader in trustworthy AI.

  • SharePoint for Policies and Procedures - Creating, Managing and Publishing

    BRIGHTWIRE TECHNOLOGY SERVICES LIMITED

    Transform the way you create policies and procedures. We build modern SharePoint digital workplaces that improve document management. Our Policies and Procedures toolkit supports the creation and editing of documents, collaboration, review and approval, and publishing to an intranet, alongside notification on impending review and version history for auditing purposes.

  • Salesforce Hyperforce GOV.UK Frontend

    XMA LIMITED

    Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCHX2024GC14

  • Salesforce MuleSoft Anypoint Platform

    SOFTCAT PLC

    Salesforce's MuleSoft Anypoint Platform, a leading solution for API-led connectivity, creates an application network of apps, data, and devices, on-premise and in the cloud– empowering IT and business to create seamless digital experiences, products, and services with the #1 hybrid platform for integration, full lifecycle API management, and automation. SFDCMSS2024GC14

  • CIHS 4Me ITIL Managed Solution

    CIH Solutions Ltd

    ITSM-agnostic solution partner CIHS offers 4me expanding ITSM and SIAM capabilities outside of IT, including citizen-related services of Local Governments. Its ESM capabilities enable internal departments to collaborate (IT, HR, Payroll, Facilities, and SecOps) and engage with external service providers. 4me provides visibility and control of service cost and quality.

  • SharePoint Helpdesk

    Cloud Cover IT Limited

    Cloud Cover IT has a specialist SharePoint support team of experts offering first, second and third line support both remotely and onsite. Our fully UK based team are all trained as part of out Microsoft Gold Partner status.

  • BMC Helix Service Management Advanced

    Fusion Business Solutions (UK) Limited

    BMC Helix Service Management Advanced (HSMA) is packed to include ITSM, Business Workflows, Virtual Agent, Digital Workplace Advanced and Multi Cloud Broker. HSMA is licensed on Named & Concurrent users.

  • SAP Service Cloud

    SAP UK Ltd

    SAP Service Cloud CRM solution offers advanced service ticket support across any channel, with rich service analytics and seamless integration with your existing knowledge base as well as your ERP and other IT systems.