Skip to main content

Help us improve the Digital Marketplace - send your feedback

Search results

1562 results found

1562 results found in Lot 2: Cloud software in the category Customer service and support

  • Content Guru Cloud Contact Centre

    CONTENT GURU LIMITED

    Content Guru provides an Omni-Channel Cloud Contact Centre solution, known as storm®. storm® is a multi-channel CCaaS (Contact Centre as a Service) solution for inbound and outbound interactions, providing a range call center-related technologies for any size of organisation. These services can be layered over and integrated with existing technology.

  • Borealis Stakeholder Engagement Software

    Boréal-Informations Stratégiques 2014 Inc

    Manage all aspects of stakeholder engagement from a single, intuitive tool. Borealis centralizes all stakeholder-related data, keeping it instantly accessible to team members from anywhere. Easily add modules to the stakeholder engagement platform to manage other areas of corporate social responsibility such as social investment, land management, and grievance management.

  • DTMF Call Masking

    ALLPAY LIMITED

    allpay provides a cloud-based Dual Tone Multi Frequency (DTMF) masking product which is integrated within its Virtual Terminal, Callpay. This allows call centre environments to become fully Payment Card Industry Data Security Standard (PCI-DSS) compliant to SAQ-A when taking payments over the phone.

  • Access Charity CRM

    ACCESS UK LTD

    Access Charity CRM is a user friendly and modular Contact Relationship Management solution which caters for non-profit, education and membership organisations. It addresses Marketing and Communications, Income / Donation Processing, Gift Aid processing, Event Management, Volunteer Management, Professional Fundraising, Membership management and Grant Awarding.

  • Omnichannel Broadcaster

    BOOMERANG I-COMMS LTD

    Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • SS&C Blue Prism Process Intelligence (BPPI) Process/Task Mining for Intelligent Automation

    BLUE PRISM LIMITED

    SS&C Blue Prism Process Intelligence (Cloud based) deeply integrates best-of-breed process mining and task mining with intelligent automation and BPM to facilitate decision-making and deliver a unified workforce with the ability to monitor, respond and predict future outcomes.

  • CCaaS (Contact Centre as a Service) Intermedia

    INTUITY COMMUNICATIONS LIMITED

    Elevate provides UCaaS, CCaaS and CPaaS services from VOIP telephony , through text, voice and video media support up-to full contact centre . Intermedia’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • Arcus Street Scene

    ARCUS GLOBAL LIMITED

    Arcus Street Scene is a flexible and intuitive cloud-based solution enabling Local Authorities to manage complaints and requests. Online reporting and tracking reduce contact time. The included mobile app supports full access and offline remote working. Enabling officers and teams to work efficiently and effectively.

  • Microsoft Dynamics 365 Customer Relationship Management (CRM)

    TOTAL ENTERPRISE SOLUTIONS LIMITED

    Microsoft Gold Partner deployment and license management of Microsoft Dynamics D365 Customer Relationship Management (CRM) capability, helping organisations to engage more effectively with their stakeholders creating targeted and insight driven communications, delivering more productive relationships, and improving oversight and automation of operational processes that deliver service efficiency and effectiveness gains.

  • Onboarding System

    PYREXIA LTD

    Automate staff onboarding to healthcare organisations. It integrates seamlessly with Applicant Tracking Systems to ensure smooth and efficient onboarding for staff. Enhancing operational efficiency and reducing back office workload. AI-enabled automation of all onboarding workflows.

  • Appointment booking system

    BOOMERANG I-COMMS LTD

    An intelligent platform to automate appointment management using our patented threading technology for 2-way messaging. We make it easy to manage appointments and integrate with your booking system / schedule. SMS, EMAIL AND IVR used to set, remind and cancel appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Resolve Actions Express (IT Automation) Software

    CTMS SERVICE MANAGEMENT LTD

    Resolve is a leader in Intelligent IT Process Automation. Resolve Actions Express is a purpose-built automation platform to empower your IT teams to move fast and scale easily. Quickly automate your common IT processes with out-of-the-box accelerator packs, 100’s of integrations and using no/low code configuration.

  • Fully Managed WiFi, Patient Engagement, Entertainment, Media and Fusion Solution

    SPARK TECHNOLOGY SERVICES LIMITED

    WiFi management, authentication, engagement and entertainment services. Filtered internet for staff, patients and visitors on tablets, BSUs and BYOD. Services are free including games, TV, magazines, nurse call, HL7 integration, meal ordering, signposting, surveys and analytics. Customisable, compliant, supported, monitored every day of the year with UK based telephone helpdesk.

  • Salesforce Tableau Platform Add Ons

    XMA LIMITED

    Tableau Platform is your self-service visual analytics platform. Keywords: Hanrahan, Stolte, Chabot, .TDE, BI, Dashboard, VizQL, Hyper, In-Memory, Hybrid, Live, Bridge, Resource, Block, Desktop, Prep, Creator, Explorer, Viewer, Viz, .TWB, .TWBX, Chart, Graph, Table, Database, File, Data, Management, Premium, Support, Extended, Secure, Governed, Audited, Intuitive, Ease-of-use, People, Everyone, TCO. SFDCTBX2024GC14

  • Knowledge Capture - Intelligent Business Automation

    ENCHOICE, UK LIMITED

    Intelligent Business Automation orchestrates and automates repetitive human tasks, content centric processes, operational workflows, data capture and AI powered business decisions. It includes Modelling, Workflow, Decisions, Content and Capture in a single, flexible cloud service. Consumption-based platform hosted in Microsoft Azure.

  • Luciditi Age Assurance Service

    ARISSIAN LTD

    The Luciditi age assurance provides a digital solution for Age Assurance protecting minors from age restricted products and organisations from legal breaches. Solutions work in a face to face environment and or for access to online services.

  • Regulatory and Compliance Case Management Platform (CRM)

    CLOUDSOURCE LTD

    "A purpose-built Regulatory Case Management system, built on best-in-class, Microsoft Dynamics 365 Cloud Technology. The solution empowers Case Workers through data-driven business process automation, real-time analytics and a self-serve citizen portal. CloudSource offer an end-to-end service, from design thinking workshop, prototyping, implementation and managed services."

  • Zoho One

    1 Cloud Consultants

    Zoho One is an online (SaaS) suite of applications that you can become the operating system of your business. It includes CRM, Service Desk, Project Management, Online Meeting Software, Marketing Tools, Office Suite, Email, Cloud Storage, Finance Tools, HR Tools and more.

  • Routing Data Analytics

    LIVING MAP LIMITED

    Routing Data Analytics allows users of the MMS and data dashboard to get specific insights into how Map users navigate their venue or commercial space. The data analytics dashboard can give information on QR scans, Kiosk uses and search analytics to make data-driven decisions.

  • SMS Appointments API

    BOOMERANG I-COMMS LTD

    An intelligent platform to automate appointment management using our patented threading technology for 2-way messaging. We make it easy to manage appointments and integrate with your booking system / schedule. SMS, EMAIL AND IVR used to set, remind and cancel appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Glu Platform

    Capventis

    Glu Platform is a suite of solutions enabling data and process management across a range of business areas, including customer, communications, marketing, opportunity and service management. It extends to asset, event, product and contracts management. Data can be shared with specific B2B collaborators, and/or published to a B2C marketplace.

  • AssetHUB Asset Marketplace

    The AssetHub Ltd

    AssetHUB is the leading wholesale asset marketplace platform. It's a "shop window" for Local and National governments and fixed/mobile Infrastructure Providers to find then access suitable assets to facilitate faster cost-effective deployment of connectivity. It’s easy to use, automates the entire process, avoids extra headcount, and provides auditable records.

  • Infreemation - Volunteer/staff training and skill management system

    DIGITAL INTERACTIVE LIMITED

    Infreemation is an advanced online cloud based application for processing staff and volunteer training requirements. The system will keep track of all training requirements and training courses. Send out automatic reminders and allow bookings to be made against courses.

  • Abaco Agriculture Grants and Subsidy

    ABACO(UK) LIMITED

    ABACO Agri's Integrated Administration and Monitoring System, used by Government Agencies including Defra/Public Bodies to monitor/manage agriculture, woodland, animal production, land-based activities, sustainability, water quality, supply-chain integrity, environmental factors, applications, grant management. Agri deploy algorithms, artificial intelligence and machine learning techniques, automating and supporting informed decision making, supporting Agricultural Policies.

  • Stopford, RAFTS - Registrars Certificate Management System

    Stopford Information Systems Limited

    RAFTS is a replacement for the now unsupported RSS certificate system. The system allows for the complete management of historical register and index data as well as offering advanced searching capabilities for certificates, register scanning functions, index book printing, register book printing and missing entries functions.

  • Cassie

    Syrenis Ltd

    Cassie is a SaaS-based Consent Management Platform (CMP) that manages compliance with privacy legislations like GDPR for large organizations handling high-volume,complex data.Recommended by Gartner,Cassie offers cookie banners,marketing consent and granular preferences with an API-first architecture to connect all types of consent across third-party platforms for one central source of truth.

  • TransUnion - Online Trace, Fraud and Financial Investigations - Retriever

    TRANSUNION INTERNATIONAL UK LIMITED

    Retriever is an online tracing tool used for debtor tracing, asset reunification and anti-fraud/money laundering purposes. Retriever instantly returns name, DOB and address matches, ranked on likelihood, along with supporting evidence. Contact data, associate, alias, and address links are also returned, with no footprint left on the consumers credit file.

  • VE3 - SAP Commerce Cloud

    VE3 GLOBAL LTD

    SAP Hybris Commerce is a leading digital platform that allows you to connect with your customers anytime, from any device, driving digital transformation. Enabling you to put your customers at the heart of everything you do. Commerce Cloud contains Citizen, B2B, B2C and telecommunications templates for rapid implementation.

  • Amazon Connect

    AMAZON WEB SERVICES EMEA SARL, UK BRANCH

    Amazon Connect is a self-service, cloud-based contact centre - CCaaS -service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

  • Arcus Staff Hub

    ARCUS GLOBAL LIMITED

    Arcus Staff Hub delivers a digital service channel and delivery system for your organisation’s corporate services. The fully expandable and configurable platform delivers self service, case management, information and file sharing, announcements, guided processes and collaboration in a secure, high availability environment. Services include HR, ICT, Communications, Finance, Facilities, Legal.