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ARCUS GLOBAL LIMITED
Arcus Planning, built on the Salesforce platform, aids Local Authorities to manage activities within the Planning Service: Applications, Notifications, Enforcements, Appeals, Listed Buildings, Heritage Assets, Tree Preservation Orders, Obligations. It offers a full end-to-end digital solution for all of these areas from submissions, through validation, consultation, publishing and collaboration.
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MWK SOLUTIONS
A single channel for your guests of performing arts venues to manage their entire visit. An integrated platform for you to grow sales and create better marketing.
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HSO ENTERPRISE SOLUTIONS LIMITED
Microsoft Dynamics 365 Customer Service helps organisations ensure that customer issues are resolved quickly and effectively. Microsoft Dynamics 365 Customer Service allows service staff to manage the end-to-end lifecycle of support requests and enquiries reported by customers. From initial case creation and management, to developing knowledge management solutions.
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ARCUS GLOBAL LIMITED
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCA2024GC14
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INFOSHARE+ LIMITED
Automated data cleansing and matching for all people and locations, creating a single golden nominal view for a strong data foundation underpinning master data management; data analysis; insights; AI and ML and entity matching. Used extensively for Single Persons Discounts (SPD) and Houses of Multiple Occupancy (HMO).
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Appian Software International LLC
Case Management for Public Sector is built on a modular, composable, CMaaS architecture providing a central location to manage and track the activities and data for all case types, from case intake to resolution. End users connect via portals to self-serve for requests, incidents or complaints etc. APP24GC14
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DLT APPS LIMITED
Qkvin's digital identity empowers organisations to revolutionise how customers interact, ensuring safety and security—every customer you onboard successfully are assigned a digital identity after successful verification.
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ROUTEWARE LIMITED
Routeware Elements is an integrated waste management software solution that provides customer service and account management, route management, invoicing and payments, inventory management, driver app, operations, and reporting.
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FRESHWORKS INC.
Freshworks Customer Service Suite is our omnichannel offering that integrates a conversational AI interface and chatbots with advanced ticketing and collaboration features. The robust solution empowers businesses to deliver exceptional customer support while providing the option to add on additional capabilities. Our solution provides AI-powered self-service capabilities across multiple channels.
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PCI-PAL (U.K.) LIMITED
PCI Pal® Digital, provides a true omnichannel secure payment solution enabling merchants to take payments across any digital channel. PCI Pal will enable your customers to click to pay whether you are interacting over chat, SMS, email or the phone, whilst descoping entirely from the requirements of PCI DSS.
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FUJITSU SERVICES LIMITED
ServiceNow is a leading cloud-based (SaaS) platform that delivers an omni-channel, consumer-like experience for both employees and customers through a single platform with custom digital, automated workflows. ServiceNow Platform, Servicenow licences and Licensing to be provided.
Full implementation and ongoing support available.
ServiceNow Licence
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Hootsuite Inc
Hootsuite is a social media management, engagement, monitoring and listening platform. It enables organisations to collaboratively deliver social media strategies across departments and social networks from one secure, web-based and mobile dashboard. Hootsuite integrates with existing systems, helping organisations to more effectively inform and engage with communities through social media.
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Plentific
Plentific Repairs Diagnostics is a configurable web based repairs diagnostics tool that provides social housing tenants and contact (call) centre staff with an end-to-end online facility to diagnose property problems, log a repair and schedule a repair appointment. Appointment Management (inc cancel/reschedule), SMS and Address Selector modules are optionally available.
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SERVICE LEVEL MANAGEMENT LIMITED
Publisure is a 'best of breed', non proprietary middleware platform that enables your desktop, departmental and/or corporate applications to seamlessly integrate with your preferred digital communication channels such as SMS, email, web portal and App without changes to existing formats or workflow.
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ECKOH UK LIMITED
A PCI Level 1 compliant agent-assisted payment solution that enables your customer to make secure payments across all channels including phone and chat, when speaking with an agent. CallGuard allows for full de-scoping for Card Not Present (CNP) payments allowing our clients to certify for PCI using SAQ-A or SAQ-D.
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BOOMERANG I-COMMS LTD
Customer service communication solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Merkle, a trading division of Dentsu UK
Cloud Platform Infrastructures (specifically Google BigQuery, Microsoft Azure, and Amazon Web Services AWS) help you get more out of your data, providing more granular and flexible analysis and visualisation capabilities across a broad spectrum of datasets. As partners with all three, we can help you set up your cloud partner.
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Software for Data Analysis Limited (SDA)
Need staff surveys? We’ve got them. You want data? We’ll help you collect it. It's why we built the SCROLL® Staff Survey and Feedback Pack. It also includes reporting, analysis, benchmarking and collaboration facilities to give voice to your findings. It’s all about the narrative. We’ll help you deliver it.
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JAAM AUTOMATION LTD
Synatic is a powerful data integration and ETL tool that allows
for any form of data to be extracted, manipulated, and moved
to a destination system.
Jaam Automation are a leading Synatic distributor and service provider who sell to and support customers using the software
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Inbest
The Inbest Benefits Calculator is an all-in-one support portal offering access to national benefits, social tariffs, retrofitting grants, and local support schemes. Local Authorities use our benefits calculator to improve Welfare Service Delivery, launch Benefits take-up campaigns, and Increase the reach of Local Grants and Support Services.
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CLARITY TECH LTD
Our expertise includes Dynamic CRM. Our service include: Dynamic CRM, Office 365, Web portal, SharePoint and Dynamic CRM strategy, implementation, development, training, mentoring, migration and support. One of our large scale Sharepoint product is developed for NHS Foundation Trust Hospital. This product provides critical information to over 4000 users.
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Intercity Technology Limited
Operator Connect enables seamless integration of PSTN calling with Microsoft Teams. Connect existing phone systems to Teams for inbound and outbound calling. Enhance communication and collaboration with unified voice capabilities. Ideal for organisations leveraging Microsoft Teams as a primary communication platform.
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ARROW BUSINESS COMMUNICATIONS LIMITED (Trading under the brand name ARO)
RingCX is RingCentral's AI-powered customer service platform that integrates all communication channels (voice, chat, video) into a single system for agents and customers. It aims for easy use, fast deployment, and improved customer experience through features like chatbots and analytics.
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BOOMERANG I-COMMS LTD
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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ANS GROUP LIMITED
Business Value Assessment (BVA) is the Design phase and key component of the Catalyst Framework, with the aim of providing blueprints for future stages. BVA workshop facilitators help decision makers identify goals, encouraging thought beyond improving existing process efficiencies. The outcomes from the BVA are primary goals and a roadmap.
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PHOENIX SOFTWARE LIMITED
Phone System in Office 365 gives you PBX capabilities, but without the complicated and expensive equipment. Phone System allows you to replace your existing on-premises PBX system with a set of features delivered from Office 365 that is tightly integrated into your cloud experience.
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UPLAND SOFTWARE UK LIMITED
InGenius delivers one simple integration that supports complex contact center workflows bringing data from telephony systems into your CRM which allows you to:
• Help employees be efficient at the office or from home
• Seamlessly shift from on-premise to cloud-based PBX
• Unlock business insights with detailed call analytics
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GRANICUS-FIRMSTEP LIMITED
govService is a digital services solution that provides intelligent online forms, process and customer portals with integrations for Local and Central Government, Health, Housing, Blue Lights and other Public Sector organisations to easily create online services. The low-code solution combines forms, process, customer portals that integrates citizen request management (CRM).
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SOFTCAT PLC
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHS2024GC14
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EQUIFAX LIMITED
Equifax offers real-time, end-to-end industry leading Open Banking solutions via web & API to enable businesses to validate a customers identity and verify their income & expenditure. Equifax can offer complete turnkey or bespoke solutions through the use of components of Open Banking as a Service (OBaaS®).