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Netpremacy Limited
Zendesk Suite is designed with agents in mind, putting multiple channels and relevant context all in one place. It’s a unified agent workspace, helping your team provide a faster, more personal experience to your customers. Netpremacy is an official Zendesk partner guaranteeing the best results for your Zendesk deployment.
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NG Bailey IT Services Limited
NG Bailey offers a Contact Centre Communications service
Our Services are delivered with varying hosting options including Private, Public and Hybrid Cloud.
Working with world leading providers such as, Gamma, Ring Central and Mitel.
Our Services can be integrated with Microsoft, Amazon or Google Platforms
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Civica UK Limited
Rapid deployment of Microsoft language studio making complex frequently asked questions (FAQ) documentation readily accessible for up to 30 concurrent Chatbot users over embeddable web interface. Includes advice to curate content sources to maximise value from Microsoft Bot Framework and Azure App Services.
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Boomerang I-Comms Ltd
Multi-channel bulk broadcasts, 2-way conversational SMS, Email and voice messaging, and appointment management for councils. All responses can be delivered to email. Current councils, such as Brent, use our software to remind and notify residents on local changes and manage appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Boomerang I-Comms Ltd
Multi-channel bulk broadcasts, 2-way conversational SMS, Email and voice messaging, and appointment management for councils. All responses can be delivered to email. Current councils, such as Brent, use our software to remind and notify residents on local changes and manage appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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ICS.AI LTD
Introducing the SMART: AI Omnichannel Contact Centre solution, a unified platform that integrates SMART: AI-driven services including Website, Live Chat, Phone, and Email. This comprehensive solution leverages pre-trained human parity AI language models to enhance user self-service, significantly reduces agent demand across all communication channels and delivers ROI <6 months.
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Panlogic Limited - Digital Engineering
eNewsletter service User administration of newsletter creation Newsletter templates (‘standard’, ‘promotional’) Newsletter publishing CRM ingest (nightly/hourly) CRM/site registered users merge Mailing list preview/editing Previewing, confirmation and send-out (via email templates) Auto-publishing to site (via web templates) Auto-publishing to relevant place in information architecture Analytics, statistics & tracking (bounce/open rates, click-throughs)
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UNICARD LIMITED
Solution for commercial travel scheme management and ENCTS concessionary travel scheme management with smart ticketing. Includes a cloud-based Customer Management System (CMS), ITSO HOPS, cEMV Ticketing, AMS and Part11 Fulfilment, Customer Portal and App, Reporting, and Support. Delivered as a new cEMV deployment, HOPS deployment, HOPS migration, or HOPS integration.
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Liberata UK Ltd
The Unified Assessment service is designed to provide a end to end transactional processing across multiple service lines on a apply once, assess multiple awards basis.
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BRIGHT CONSULTING
ServiceNow helps digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. Bright Consulting is Elite ServiceNow Sales, Service and Technology partner, providing solutions across the full suite of ServiceNow products. The certified team advise on all ServiceNow platform needs.
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NICE SYSTEMS UK LIMITED
NICE offers a full Advanced Process Automation (APA) platform. It delivers unattended Robotic Process Automation (RPA) and attended real-time employee assistance. The NICE Employee Virtual Attendant (NEVA) provides desktop guidance, compliance and automation in real-time, and NEVA Discover provides task mining, process mining & desktop analytics.
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CREALIS LABS LTD
Crealis Labs is a digital technology firm producing advanced software systems, throughout their whole lifecycle: planning, analysis, development, deployment and maintenance.
Whether you need to upgrade your outdated systems, integrate your data sources, combine your software solutions, connect your applications, or build bespoke solutions, we deliver smarter & faster solutions.
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Softcat Limited
MuleSoft’s Anypoint Platform, a leading solution for API-led connectivity, creates an application network of apps, data, and devices, on-premise and in the cloud – empowering IT and business to create seamless digital experiences, products, and services with the #1 hybrid platform for integration, full lifecycle API management, and automation. SFDCMSS2024GC14
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Boomerang I-Comms Ltd
An intelligent platform to automate appointment management using our patented threading technology for 2-way messaging. We make it easy to manage appointments and integrate with your booking system / schedule. SMS, EMAIL AND IVR used to set, remind and cancel appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Puzzel Ltd
Puzzel Case Management is a Case/Ticket management tool that provides you with the ability to manage written interactions in a secure and efficient way. Each interaction in the queue is converted into a support ticket and assigned a unique case/ticket ID which is then distributed to the right person.
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Netcompany UK Limited
Amplio provides a framework to facilitate regulated case management and processes, creating event-based, data-driven journeys with tools for digitising, automating, and controlling such solutions. Amplio performs task management alongside robust support to produce and control case documents and guide users through processes, optimising complex flows via configurable business-driven models.
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Omfax Systems Ltd
Designed for use in social housing, Keyfax is an intelligent first point of contact repairs and enquiries diagnostics tool.
With a mobile friendly presentation, accessible 24/7 from any internet enabled device. Contact centre staff and customers can consistently manage a wide range of repair and tenancy enquiries.
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GLOBAL 4 COMMUNICATIONS LIMITED
Direct routing as a service allows you to Leverage your Microsoft Teams deployment to make and Receive PSTN Calls Via Global 4- hosted SBC infrastructure. Through the iPilot Portal, you can quickly and easily manage users.
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Orcuma Ltd
Our Fire Investigation Case Management Software is designed to support fire services investigating fire incidents. By providing functionality for data collection, analysis, collaboration, and reporting, our software streamlines the fire investigation process and enhances the accuracy and efficiency of determining the cause and origin of fires.
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Methods Business and Digital Technology Limited
As a fully accredited ServiceNow Reseller, and Consulting and Implementation partner, the Methods ServiceNow Licencing Service provides you the ability to purchase licencing across the full ServiceNow products suite. Our team of certified ServiceNow professionals have the skills to advise on your ServiceNow licencing requirements quickly, effectively, and pragmatically.
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BDQ
Jira Software, Jira Service Management, Confluence and Atlassian Marketplace Apps provide industry leading task tracking, project planning, Agile, DevOps, ITSM, asset tracking, Work Management and collaboration tools. This service is hosted by Atlassian within their Cloud infrastructure with BDQ providing implementation consultancy as an Atlassian Solution Partner.
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Interneuron Ltd
Interneuron's robotic process automation technology (RPA) allows you to deploy a business continuity solution for almost any application. Our RPA technology can automate 'snapshots' of 3rd party systems and provide offline, offsite, or redundant access to your data in the event of a 3rd party system outage.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Streamlined Grants Management is a central use case of Pega.
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Boomerang I-Comms Ltd
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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IEG4 Limited
IEG4’s Digital Experience Platform (DXP) for Local Government is a powerful, user-friendly solution designed for local authorities to enhance digital services. It integrates online forms, payments, self-service portals, web content management, automated workflows, and CRM. This enables councils to boost efficiency, cut costs, and provide a seamless digital experience.
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Abavus.co.uk
Our Bookings and Appointments module allows a local authority to create any type of booking or appointment process (e.g. appointment with council benefits advisor, or booking a facility reservation). This module can be used with both customer-facing and internal processes.
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Boomerang I-Comms Ltd
Multi-channel bulk broadcasts, 2-way conversational SMS, Email and voice messaging, and appointment management for councils. All responses can be delivered to email. Current councils, such as Brent, use our software to remind and notify residents on local changes and manage appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Equine Register Ltd
.Interoperable with the Central Equine Database allows members of the public to view limited non-personal equine identification data held on the CED. Service can be configured to support secure approved user access in addition to public access.
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Softcat Limited
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCS2024GC14
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AI TECHNOLOGIES LIMITED
We offer bespoke software development services accessible through APIs and web interfaces, ensuring seamless integration with existing systems. Our solutions empower organizations to streamline processes and drive growth by delivering flexible, scalable, and innovative software tailored to their unique needs and requirements.