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SOFTCAT PLC
Netwrix Auditor is a powerful platform designed to enhance security and compliance by providing comprehensive visibility into IT infrastructure changes and data access. It enables real-time monitoring, auditing, and reporting across a variety of systems, applications, and files, helping organizations ensure data integrity and regulatory compliance.
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PAX Systems Ltd
PaxCM is our cloud-based school contract and passenger transport management system. Built specifically for SEND transport and Mainstream passenger transport departments in a LA to deliver safe and efficient home to school transport. A modern, integrated passenger transport software supporting operational management, financial outcomes as-well-as integrations with other software systems.
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Node4 Ltd
Webex Calling delivers a robust, cloud-based telephony solution integrated within the Cisco Webex platform, offering advanced voice and call management features for businesses of all sizes. It enables seamless communication and collaboration with global reach, ensuring secure, reliable voice services from anywhere, on any device.
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HITACHI SOLUTIONS EUROPE LTD
Hitachi Solutions provides end-to-end Microsoft Dynamics 365 services, from health checks to ongoing support. D365 implementation, testing, optimisation, change management, application management, agile. Dynamics support includes D365 helpdesk, incident management, license support, health monitoring, seamless ERP solution.
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ICS.AI LTD
The SMART Student Services Copilot revolutionises the student experience using generative AI to streamline college life. Offering personalised access to academic support, IT help, career counselling, and more, this solution optimises student services, improving guidance efficiency and educational outcomes while achieving significant cost savings.
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GLOBAL 4 COMMUNICATIONS LIMITED
8x8’s contact centre as a service (X Series 6-8). Telephony & UC Contact for superior customer service. Highly compatible. Omnichannel. Customer speech analytics, AI, skills-based routing, Intelligent IVR, preview campaign dialer, dashboards, customisable web wallboards, quality monitoring, Named User permissions, Universal Team Messaging. Call recording. Open APIs CRM integration.
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SVL Business Solutions Ltd
PCI SIP supports compliance for voice transactions and fraud protection by ensuring no card information is seen or heard by the agent.
The solution is vendor agnostic so enables cost savings whilst avoiding major upheaval. No equipment required on-site, it de-scopes the organisation from storing or transmitting cardholder payment data.
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Intercity Technology Limited
Contact Centre Workforce Management (WFM) optimises agent scheduling, forecasting, and performance. Improve efficiency with accurate staffing based on call volume predictions. Enhance agent productivity and customer service with access to real-time analytics and reporting. Ideal for contact centres seeking streamlined workforce planning and resource allocation.
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BOOMERANG I-COMMS LTD
Multi-channel bulk broadcasts, 2-way conversational SMS, Email and voice messaging, and appointment management for councils. All responses can be delivered to email. Current councils, such as Brent, use our software to remind and notify residents on local changes and manage appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Verint Systems Inc.
Forecasting/scheduling of employees in call centres, contact centres and back office operations. Supports multi-site, multi-skill and multi-channel and provides real-time analytics and reporting to efficiently manage the people and process. Web based with intuitive workflows and engaging applications for employees to manage their shift patterns on mobile devices.
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EMOTECH LTD.
Interactive AI Digital Avatar: Upgrade your user experiences with meaningful and realistic human interactions. Harness the power of large language models for intelligent conversations.
Text to avatar video: render avatar videos for your promotion videos
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DAVIES GROUP LIMITED
Provision of speech and text interaction analytics technology, reporting solutions and professional services as a managed service. Specialisms include insights into operational efficiency, automated quality assurance, regulatory compliance, customer experience, demand analysis and operational reporting. Platform independent with accredited methodology and significant business experience delivering strong return on investment.
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Netpremacy Limited
Request Live allows you to queue and route inbound video calls placed directly from your website, from an online ad or directly from a QR code. Answer video only or with a cobrowse or screenshare already enabled, use data for routing. 100% no download, no installation required video chat.
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BOOMERANG I-COMMS LTD
Multi-channel broadcasts, conversational SMS, Email and voice messaging, and appointment management all from an easy-to-use user interface, email inbox or integrated through API. Intelligent, automated, threaded messaging designed for the Police. An SMS solution for the Police to streamline and manage workflows. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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GLOBAL 4 COMMUNICATIONS LIMITED
8x8 Video Meetings enables external participants to join meetings directly from their browser without the need to download plugins or software applications. 8x8 Video Meetings enables interactions that start as a chat or phone call to seamlessly move to a full HD video collaboration session with screen sharing.
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Charterhouse Voice & Data
Mitel cloud telephony service enabling digital transformation, IPT, VoIP, collaboration, customer experience, social media, IVR, automation, Artificial Intelligence, Google AI, analytics, compliance, security, mobility, scale, flexibility, 24x7 monitoring, 99.99% SLA, IoT, CRM, API integration, Microsoft Teams Integration, cost per user per month.
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MRI SOFTWARE LIMITED
MRI Evolution is a browser-based CAFM (Computer aided facilities management)/CMMS (Computerised maintenance management system) IWMS (Integrated workplace management system) software solution. Easy & cost-effective to deploy and maintain, it offers scalability from a single-property to an enterprise basis, and is used globally by many major service providers and direct organisations.
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ARCUS GLOBAL LIMITED
Slack brings the team together, wherever you are. Over 12 million daily users, Slack is the channel-based messaging platform that brings your communication and tools into one place so your teams will stay productive no matter where you’re working from. Slack has customer facing teams in London and Dublin. SFDCSKA2024GC14
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EQUANTIIS LIMITED
Equantiis offers Niico, an Intelligent Automation platform leveraging the latest RPA, AI and ML technologies from multiple vendors. The Niico platform automates rules-based business processes, incorporating structured and unstructured data processing and decision making, and a range of pre-configured processes out of the box
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Abavus.co.uk
This component provides councils with the ability to display third-party geospatial files within any customer or internal eForm or process.
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BRITANNIC TECHNOLOGIES LIMITED
8x8 XCaaS delivers enterprise SaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration (X4) up to contact centre (X8). 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, conversational AI, media recording, analytics, MI and dashboard reporting, customisable wallboards, quality management, AI-QMs and open API integration.
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ICS.AI LTD
The SMART AI IT Support Assistant is a versatile, AI-driven support platform that automates routine IT tasks and provides 24/7 self-service capabilities. Designed for seamless integration, it allows users to independently resolve common IT issues, check tickets and freeing up analysts to work on complex issues.
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DATATRAC LIMITED
Datatrac offers a robust Data Enrichment service designed to enhance existing company customer data with relevant and up-to-date information. This data service enables clients to understand your customers better, improve their experience and make better business decisions.
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Liberata UK Ltd
The Liberata Automation Solutions provides a robust business process automation capability building upon digital transformation, systems optimisation and systems integration to minimise the cost and complexity of automations.
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Farthest Gate Limited
The Liberator Job Management System software solution is a market leading module forming part of the Liberator suite of products.Liberator JMS can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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HINDUJA GLOBAL SOLUTIONS UK LIMITED
HGS Agent X is a cloud-based contact centre AI accelerator allowing organisations to quickly deploy scalable/flexible contact centres. This tech-agnostic interface, powered by Artificial Intelligence offers over 300 out-of-the-box integrations and highly customisable secure and scalable solutions. HGS Agent X has a programmable API framework and provides fully managed support.
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Hootsuite Inc
Track agents' availability (away states)
Monitor performance in real time
Set SLAs
Track conversation actions with audit trails
Give agents real-time insights
Create custom metrics reports
Detect a contact's language in Inbox 2.0
Connect a chatbot to Inbox 2.0
Convert calls to messages (WhatsApp IVR deflection)
Connect with Zendesk
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CORE TECHNOLOGY SYSTEMS (U.K.) LIMITED
Core sales capabilities , including lead and opportunity management, product, price list, and order management, sales group management functionality. Also includes rights to Unified Service Desk, Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/sales
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Charterhouse Voice & Data
Liberty Converse CX is an AI powered advanced omnichannel contact centre as a service (CCaaS) solution. Converse CX enables the management and reporting of customer engagements using telephony, email, chat, SMS, and social channels, with multiple ways to connect the contact centre depending on your requirements.
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AGILISYS LIMITED
Agilisys in partnership with 8x8 are delighted to offer 8x8’s Contact Centre. An enterprise-level, omnichannel cloud contact-centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels, provides customer-journey analytics, and incorporates AI for tasks and automated call management.