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963 results found

963 results found in Lot 2: Cloud software in the category Customer helpdesk (service desk)

  • Messaging for Dynamics

    Boomerang I-Comms Ltd

    Boomerang’s Dynamics 365 plug-in and custom Connector provides seamless integration to Microsoft apps and Power Platform, overcoming broadcast limitations by matching activities with responses. This fosters conversational engagements, recorded in contacts’ timelines for seamless automation and stakeholder interactions. ISO-27001, CyberEssentials,Cyber Essentials Plus certifications ensure data security.

  • HaloITSM - SaaS ITSM/ITIL Aligned IT ServiceManagement Software (iService Solutions Ltd)

    iService Solutions Limited

    An ITSM solution and cloud-based service desk, HaloITSM delivers lightning-fast IT service management in an intuitive, codeless interface. HaloITSM is the benchmark for speed and supplies powerful, flexible ITIL processes out-of-the-box. Our experienced professional services team provide frictionless service migrations, with lower total ownership cost than other legacy ITSM tools.

  • 2 way messaging API

    Boomerang I-Comms Ltd

    Boomerang’s RESTful API ensures a secure, functional, high-performance messaging experience. With substantial throughput and redundancy, it meets enterprise needs for instant global messaging. Boomerang's built-in intelligence ensures accurate message matching, empowering developers to create automated conversational workflows seamlessly. ISO 27001, Cyber Essentials, and Cyber Essentials Plus Accredited.

  • Salesforce Hyperforce Sales Cloud

    Arcus Global Limited

    Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHA2024GC14

  • Bullet Brava: AI Chat Assistant for Public Health

    Bullet Web Development

    A chat assistant, harnessing the power of artificial Intelligence (AI) to engage with people on a health improvement or behaviour change journey. Our tool delivers conversations through a range of communication channels (e.g. web, sms, Whatsapp, app). Offering tailored, personalised advice through an AI powered coach.

  • Esuasive Housing Rents, Service Charges and Payments

    Esuasive

    Esuasive Rents, Service Charges and Payments is a core component of Esuasive Housing, a complete, modular, preconfigured solution for Housing Associations and Local Authority landlords, fully customisable and extensible, and built on the Microsoft Dynamics 365 and Power Apps platform.

  • Equine Digital Stable

    Equine Register Ltd

    Enables owners to verify and manage their personal and equines' data on the Central Equine Database and add data to support equine traceability and biosecurity. Supports Animal Health and Equine Identification regulations and enables Defra to fulfil their DPA compliance obligations and data subjects to exercise their rights under DPA.

  • 2FA messaging

    Boomerang I-Comms Ltd

    Boomerang delivers a robust two-factor authentication (2FA) messaging service, bolstering account security with one-time passcode (OTP) verification. Our solution equips developers with seamless integration tools for heightened protection against unauthorized access. Leveraging Boomerang's platform fortifies accounts, reducing risks and ensuring compliance with ISO 27001, Cyber Essentials, and Cyber Essentials Plus.

  • Communications for councils

    Boomerang I-Comms Ltd

    Multi-channel bulk broadcasts, 2-way conversational SMS, Email and voice messaging, and appointment management for councils. All responses can be delivered to email. Current councils, such as Brent, use our software to remind and notify residents on local changes and manage appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Efecte Cloud Based Service Management

    KTSL Limited

    Efecte offers a comprehensive suite of cloud-based solutions, including IT and Enterprise Service Management, Identity and Access Management and conversational IT.

  • Esuasive Housing Complaints and Compliments

    Esuasive

    Esuasive Complaints and Compliments is a component of Esuasive Housing, a complete, modular, preconfigured solution for Housing Associations and Local Authority landlords, fully customisable and extensible, and built on the Microsoft Dynamics 365 and Power Apps platform.

  • CIHS Ivanti Neurons (Service Management ITSM with AI, ITAM & Experience Management DEX)

    CIH Solutions Ltd

    CIHS, an ITSM-agnostic solution partner, offers Ivanti Neurons integrated IT/Enterprise Service and Asset Management solutions. The Ivanti suite increases staff productivity, data quality, and service delivery for IT and beyond. AI, integration platform as a service(iPaaS), and low-code architecture simplify consolidating vendors and tools as your organisation's maturity requirements evolve.

  • Odoo ERP/Finance System

    Target Integration

    We provide Odoo ERP/Finance software system services, leveraging the powerful capabilities of Odoo's integrated suite. From finance to inventory management, our platform streamlines operations, enhances efficiency, and drives growth for your business with its modular and scalable design.

  • Recursive Labs Request Live Inbound Video Calling via Netpremacy

    Netpremacy Limited

    Request Live allows you to queue and route inbound video calls placed directly from your website, from an online ad or directly from a QR code. Answer video only or with a cobrowse or screenshare already enabled, use data for routing. 100% no download, no installation required video chat.

  • Police 2-way messaging

    Boomerang I-Comms Ltd

    Multi-channel broadcasts, conversational SMS, Email and voice messaging, and appointment management all from an easy-to-use user interface, email inbox or integrated through API. Intelligent, automated, threaded messaging designed for the Police. An SMS solution for the Police to streamline and manage workflows. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Microsoft Power Platform - Support Services

    Mazik Global Limited

    Mazik Global is a Microsoft solutionPartner, providing an established Power Platform support service. We provide clients with a proven approach, offering a seamless transition into a personalised, omni-channel support service adhering to strict SLAs.

  • Audit Case Management

    Blackthorn GRC Limited

    Our cloud based Audit Case Management system helps organisations manage their audit and compliance programmes. Support is provided at every stage, from planning, through execution and reporting, to remediation and final close-out. It covers compliance, IT, supplier, and quality audits as well as ISO compliance. UK hosted up to OFFICIAL.

  • Salesforce Slack

    XMA Limited

    Slack brings the team together, wherever you are. With over 12 million daily users, Slack's channel-based messaging platform brings your communication and tools into one place so your teams will stay productive no matter where you’re working from. Slack has customer facing teams in London and Dublin. SFDCSKX2024GC14

  • Background Screening Case Management

    Blackthorn GRC Limited

    Screening of staff prior to employment can be both challenging and time consuming due to the many lines of enquiry that need progressing. Our service ensures a coordinated and structured response to screening, with sophisticated workflow to guide you through each stage of the process. UK hosted up to OFFICIAL.

  • Micro Focus, now OpenText - Service Management Automation X (SMAX) Express on SaaS

    MICRO FOCUS

    SMAX is an analytics-driven ITSM and ESM solution that combines four key application areas: IT Service Management, IT Asset Management, Enterprise Service Management, and Cloud Management. SMAX has fully functioning processes and workflows that are ready to be used from day 1, and is easily extendable and fully codeless.

  • Critical event communications

    Boomalert Ltd

    BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring, Machine-2-Machine Alerting, Event Management. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.

  • Salesforce Slack Base Plans

    Arcus Global Limited

    Slack brings the team together, wherever you are. Over 12 million daily users, Slack is the channel-based messaging platform that brings your communication and tools into one place so your teams will stay productive no matter where you’re working from. Slack has customer facing teams in London and Dublin. SFDCSKA2024GC14

  • SugarCRM - All Products (Sugar Sell, Sugar Serve, Sugar Enterprise & Sugar Market)

    EnableIT Technologies Ltd

    enable.services an International Award Winning SugarCRM Elite partner. SugarCRM is a centralised hub for customer data that allows your business to thrive through automation, collaboration & insightful reporting. It is designed to be flexible and customised, allowing you to tailor a sales and marketing platform that fits your business needs

  • Esuasive Housing Arrears Management

    Esuasive

    Esuasive Arrears Management is a core solution component of Esuasive Housing, a complete, modular, preconfigured solution for Housing Associations and Local Authority landlords, fully customisable and extensible, and built on the Microsoft Dynamics 365 and Power Apps platform.

  • Law Enforcement Case Management

    Blackthorn GRC Limited

    Our Law Enforcement Case Management service handles sensitive enforcement cases such as immigration, food standards, boarder control and human slavery. Users can capture, organise and manage information pertinent to an investigation with full audit and management reporting. Solution supports electronic data exchange with CPS. UK hosted to OFFICIAL .

  • Abavus - Web Map Service

    Abavus.co.uk

    This component provides councils with the ability to display third-party geospatial files within any customer or internal eForm or process.

  • 8x8 CC / XCaaS

    Britannic Technologies

    8x8 XCaaS delivers enterprise SaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration (X4) up to contact centre (X8). 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, conversational AI, media recording, analytics, MI and dashboard reporting, customisable wallboards, quality management, AI-QMs and open API integration.

  • WMP Digital Front Door

    Brainwave Labs Limited

    WMP is meticulously crafted to streamline the management of overwhelming digital service demands, covering software, hardware, website development, cloud integration, and online publications. By integrating seamlessly with the Digital Front Door, WMP provides enhanced oversight and efficiency, transforming the delivery and management of digital services.

  • SMART: AI IT Support Assistant

    ICS.AI LTD

    The SMART AI IT Support Assistant is a versatile, AI-driven support platform that automates routine IT tasks and provides 24/7 self-service capabilities. Designed for seamless integration, it allows users to independently resolve common IT issues, check tickets and freeing up analysts to work on complex issues.

  • Fujitsu Smart Ticketing Commercial Portal

    Fujitsu Services Limited

    The Fujitsu Smart Ticketing Commercial Portal provides a customer-facing website for transport customers to apply for a commercial smartcard, manage their account, view previous transactions and buy or top up their existing smart products. It can be fully branded to complement a scheme and is fully responsive for mobile phones.