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1580 results found

1580 results found in Lot 2: Cloud software in the category Customer service and support

  • Causeway Estimating

    Causeway Technologies Limited

    Manage the bidding and tendering process, providing an integrated CAD/BIM Measure tool for rapid take-off and measurement, while easy to use features allow you to quickly build up detailed resource costs and submit estimates using standard pricing information and your own previous estimates.

  • Hootsuite Social Advertising

    Hootsuite Inc

    Hootsuite Social Advertising provides a seamless solution for managing and optimising organic & paid social media ads across multiple platforms.

  • Educational 2-way messaging

    BOOMERANG I-COMMS LTD

    Multi-channel broadcasts, conversational SMS, Email and voice messaging, and appointment management. Intelligent, automated messaging designed for educational organisations. An communications solution for the Education sector to streamline and manage workflows. All responses are matched and can be delivered to an email inbox. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • BMC Helix Knowledge Management by ComAround

    Fusion Business Solutions (UK) Limited

    BMC Helix Knowledge Management is an AI Knowledge Management Software specifically designed to streamline your support flow by building and sharing consistent and personalized knowledge across channels. You can create, search and access valuable knowledge across multiple cloud data sources, as well as receiving business intelligent reports.

  • Google Gemini Enterprise for Google Workspace

    Netpremacy Limited

    Gemini for Google Workspace is a powerful way of working that uses generative AI across Workspace apps, built strictly following Google’s AI Principles to be helpful and responsible. It adheres to our structurally safe approach to security, and top priority is to protect the confidentiality and privacy of your data.

  • Verint Operations Manager

    Verint Systems Inc.

    This solution enables a public sector organisation to consistently manage back office administration and achieve customer service delivery goals, including a centralised view of incoming customer tasks; work prioritisation/work distribution; resource management; skills management; capacity planning; real-time work management; productivity measurement and management; quality sampling and collection; real-time management information.

  • Power Platform - Robotic Process Automation (RPA) Solutions

    BRIGHTWIRE TECHNOLOGY SERVICES LIMITED

    Brightwire builds Robotic Process Automation solutions to allow legacy applications to participate in modern workflows and integrations.We utilise modern Power Automate based desktop flows to allow us to retrieve and update data from legacy systems, and bring this information into modern systems without any further development of the legacy system.

  • CRM.COM SOFTWARE

    CRM.COM SOFTWARE LTD

    CRM.com delivers modern digital wallet and ecommerce for citizen services, from our integrated cloud platform. All the features needed to manage subscription billing, point-of-sale commerce and multiple payment mechanisms – plus sophisticated promotional, benefit and bonus schemes to encourage citizen engagement, with powerful data analytics and AI

  • NTT DATA Business Solutions – SAP Customer Identity and Access Management for B2C & B2B

    NTT DATA Business Solutions (UK) Limited

    SAP CIAM offers a core B2C solution as well as a B2B add-on. For B2C, it enhances customer engagement across various platforms, personalises experiences using first-party data, and protects against fraud. For B2B, it accelerates market entry with efficient onboarding, simplifies partner management, and reduces business risks.

  • Insight - Salesforce Hyperforce Experience Cloud

    INSIGHT DIRECT (UK) LTD

    Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHI2024GC14

  • Novoville Enforcement

    Novoville Ltd

    Novoville Enforcement is a versatile, cloud-based SaaS compliance platform designed to adapt to various enforcement needs, encompassing Permit, PCN, MT, and FPN enforcement requirements within a unified solution. Complementing this platform is a mobile enforcement application that supports all enforcement types within a single, user-friendly interface.

  • Medallia Ideas CrowdSourcing for Government

    Medallia, Inc.

    Medallia Ideas: an innovation crowdsourcing platform. Harness employee's knowledge to innovate, problem-solve, remove barriers. Target challenges at broad audiences or specific groups based on feedback, expertise, interests, experience. Capture ideas for new processes and services or how to improve your existing ones. Empower staff and create sustainable change for citizens.

  • VerseOne Business Process Automator for Intelligent Data-driven Service Delivery and Efficiency

    VERSEONE GROUP LTD

    VerseOne Business Process Automator (BPA) is a highly flexible process-building platform to leverage the power of customer’s existing content and user profiles. BPA enables customers to translate their processes into defined actions, and then to simply build them as process templates within BPA, streamlining and digitising previously cumbersome workflows.

  • Xyla Digital Therapies: Adult Services

    ICS Operations Limited

    Xyla Digital Therapies provides tailored, technology-based, one-to-one assessment and therapy for patients experiencing common mental health conditions such as anxiety and depression. Our patients can access therapy 7 days a week (7am-11pm) and can choose the time, language and communication method (video, audio or text) for their sessions.

  • Purple Scribe: Secure, High-Accuracy Transcription and Summarisation for Audio and Video files

    Made Purple Ltd

    Purple Scribe is an ISO27001 certified transcription and summarisation solution that processes any audio or video file—including interviews, meetings, and recordings—with over 98% accuracy. It separates speakers, highlights uncertainties, integrates with existing systems , and outputs onto custom templates, saving thousands of man-hours for police, local-authorities, prisons and healthcare organisations.

  • Brightly Asset Essentials

    BRIGHTLY SOFTWARE LIMITED

    A market leading provider of computerised maintenance management software (CMMS & CAFM) enabling asset owners and operations teams to manage assets collaboratively. Our next-generation work and asset management platform means smarter and more efficient operations. Create reactive, corrective, predictive and preventative work orders while also prioritising, scheduling and managing tasks.

  • Altia Covert Operations Solution (ACOS) Community Intelligence / Information in Confidence

    ABM Intelligence Limited

    ACOS offers the IIC module to record intelligence provided by public volunteers to identify opportunities for CHIS (Covert Human Intelligence Source) recruitment. A useful assessment tool that can be integrated with the ACOS Source Management module to ensure intelligence is always captured and recruitment opportunities are not missed.

  • WPC Registrars - Registration Management

    WPC Software Ltd

    WPC Registrars is a highly flexible and intuitive registration management solution that allows local authorities to efficiently manage appointments, scheduling, venues, certificate stock, ceremonies, and more. It is a configurable system that offers the advanced functionality needed to reduce administrative burdens and streamline the end-to-end processes of the registration service.

  • Digital Concessionary Travel System (DCTS) - Blue Badge

    IEG4 LIMITED

    The IEG4 Digital Blue Badge System is an intelligent service that enables councils to manage applications from submission to badge production. Maximises efficiency through streamlining and automation of processes allowing faster decisions for citizens and more efficient use of officer time. Freedom pass and taxi card extension available.

  • Insight - Salesforce Tableau Platform

    INSIGHT DIRECT (UK) LTD

    Tableau is your self-service (SaaS or Private Cloud) visual analytics platform fully-hosted in the cloud. Keywords: Pulse, Copilot, Hanrahan, Stolte, Chabot, .TDE, BI, Dashboard, VizQL, Hyper, In-Memory, Hybrid, Live, Bridge, Desktop, Prep, Creator, Explorer, Viewer, Viz Table, Database, File, Big, Data, Secure, Governed, Audited, Intuitive, Ease-of-use, People, Everyone, TCO. SFDCTBI2024GC14

  • Global 4's 8x8 Voice for Microsoft Teams

    GLOBAL 4 COMMUNICATIONS LIMITED

    Global PSTN access via 8x8's native voice for Microsoft Teams integration. Increase productivity with a full communications solution, including telephony, voicemail; video, email, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers.

  • Salesforce GOV.UK Frontend

    XMA LIMITED

    Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCX2024GC14

  • Arcus Corporate Governance

    ARCUS GLOBAL LIMITED

    Arcus Corporate Governance aids teams managing complaints, freedom of information requests, personal data rights requests, MP and Member enquiries, and other corporate requests. It enables these requests to be logged, allocated, tracked, and aids in collation of answers and approvals. Online forms and publishing FOI responses is included.

  • TransUnion - Household Composition Changes for Debtor Tracing and Customer Management - Transiency

    TRANSUNION INTERNATIONAL UK LIMITED

    TransUnion’s transiency file is either a direct append or included in our collections and recoveries service, CallTrace. The output provides the number of residents that lived at and moved out of a specific property in the previous 36 months. Also returned is an index based on the national average.

  • GovBook | Central Government Booking System

    BOOKINGLAB LIMITED

    We've co-created an industry-leading booking system with over 100 government departments. This award-nominated system automates booking management, resourcing, reporting, and notifications for any booking-related use case, including appointment booking, event and course booking, and resource booking. The system delivers simple, end-to-end self-service with customisable rules, guidance messaging, and workflows.

  • SMS NHS

    BOOMERANG I-COMMS LTD

    Boomerang aids healthcare providers in achieving better outcomes at lower costs through efficient messaging solutions. Our communication service streamlines engagement across various channels, automating tasks to reduce missed appointments, promote messaging and automate manual workforce management burdens. ISO-27001, Cyber Essentials,Cyber Essentials Plus accredited

  • Customer Relationship Management Service

    Viewdeck Consulting Limited

    Our Customer Relationship Management Service offers a comprehensive suite of features designed to streamline your client interactions and boost productivity. With tools for contact management, task tracking, and analytics, you can effectively nurture leads, enhance communication, and drive sales. Experience enhanced efficiency and improved communication, with our customisable CRM solution.

  • QKVIN Customer Screening

    DLT APPS LIMITED

    Qkvin's digital identity empowers organisations to revolutionise how customers interact, ensuring safety and security—every customer you onboard successfully are assigned a digital identity after successful verification.

  • Civica OnDemand Revenues and Benefits

    CIVICA UK LIMITED

    Civica OnDemand Revenues and Benefits delivers processing to the highest standards. We can support Councils by complementing your teams to manage business as usual, handling peaks, clearing backlogs or completing specific projects. We handle all processing work ranging from complex work types to structured rules-based processing.

  • Liberator Landlord Registration and Homes Inspection

    Farthest Gate Limited

    The Liberator Landlord Registration and Homes Inspections olution is a market leading module forming part of the Liberator suite of products. Liberator Landlord can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.