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ORCUMA LTD
Designed to support organisations and agencies in effectively managing incidents of anti-social behaviour (ASB), community triggers, ASB case reviews and immediate justice initiatives. With a focus on prompt intervention, collaboration, and data-driven decision-making, our software enables practitioners to address ASB incidents swiftly and efficiently, promoting safer and more harmonious communities.
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PEGASYSTEMS LIMITED
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Productivity improvement is a key use of the platform.
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NETPREMACY LIMITED
The Zendesk Marketplace is a one stop shop to find applications and integrations to increase agent productivity and workflows. In the Marketplace, You'll find apps and integrations to enhance analytics and reporting, time tracking, agent productivity. Netpremacy is an official Zendesk partner guaranteeing the best results for your Zendesk deployment.
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AKITA SYSTEMS LIMITED
Trusted Microsoft Dynamics 365 partner delivering consultancy, development, and support services for government and public sector organisations. Our expert Dynamics 365 services span Sales, Customer Insights, Field Service, Customer Service, and Project Operations, tailored to meet public sector needs.
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TEMPLE INTERACTIVE MEDIA LIMITED
Automated telephone call handling and IVR (Interactive Voice Response). Our systems are used for credit card payments, voicemail, voting and information services. Voice interface using telephone keypad or Speech Recognition to connect to databases and APIs. Call centre overflow and routing.
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CLICK4ASSISTANCE LTD
A UK supplier with over 15 years’ experience providing an enterprise live chat and web chat solution for a range of UK organisations including the NHS, local authorities, universities and the private sector. Offering a complete omni-channel solution including integration with Facebook, WhatsApp and Artificial intelligent powered ChatBots.
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BOOKINGLAB LIMITED
We've developed a market-leading Family Hubs Booking System. This all-in-one family hubs booking system enables you to manage registrations, bookings, communications, payments, providers, and reporting for any family hubs service in a single admin view. The system also automates/streamlines booking-related admin processes, delivers end-to-end self-service, enhances reporting, and generates savings.
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SOFTCAT PLC
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCS2024GC14
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Agile
Master Data Management MDM hub with data quality, integration and governance enabling central control and mastering of data from any systems.
Creates master (golden record) for: patient, clinician, employee, claimant, suspect, POLE, person of interest, customer, reference data, citizen, supplier, contract. AI-driven data matching, history, workflows and role-based security.
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XMA LIMITED
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCX2024GC14
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GRANICUS-FIRMSTEP LIMITED
govService is a digital services solution that provides intelligent online forms, process and customer portals with integrations for Local and Central Government, Health, Housing, Blue Lights and other Public Sector organisations to easily create online services. The low-code solution combines forms, process, customer portals that integrates citizen request management (CRM).
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CLOUDSOURCE LTD
Microsoft Dynamics 365 Marketing module enables you to manage prospects, campaigns and demonstrate the ROI of marketing.
CloudSource tailor the Marketing module for public sector organisations, to deliver a digital communication, information sharing and notification processes.
CloudSource offer an end-to-end service, from design thinking workshop, prototyping, implementation and managed services.
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BOOMALERT LIMITED
BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring, Machine-2-Machine Alerting, Event Management.
ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.
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PANLOGIC LIMITED
Organise/automate/synchronise sales, marketing, customer service & technical support Business intelligence Multi-customer touch-points: offline, phone, email, mail, web, SMS, social media, Apps Contact/Account/Membership management Technology-neutral: SugarCRM, Microsoft Dynamics, Ascent, Salesforce, Sales-logic, SharePoint User activity/history Traffic-light status System integration Member comms Mailing list subscriptions User preferences/interests Calendars Mass email templates
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Focus Group
SIP Trunking directly provided by Focus Group. The SIP service is designed as an ISDN replacement for the PSTN switch-off, compatible with all IP/SIP enabled telephone systems and Session Border Controllers (SBCs). Delivering enhanced cloud features; automatic failover (SIP PING) and flexible SIP channels.
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SOFTCAT PLC
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCHS2024GC14
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Blacklight Software
Blacklight work with Microsoft Dynamics 365 to allow social housing providers to improve customer service and operational efficiency by better managing housing related processes and asset and tenant information.
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ABAVUS LIMITED
Our Waste Management Module enables councils to configure all aspects of their refuse and waste management processes (domestic, clinical, subscriptions, trade, etc). This includes settings up and managing collection types to integrating and fully automating collections and rounds.
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FormusPro
FormusPro is a certified Microsoft Partner who specialises in the implementation, configuration and development of software, primarily on the Microsoft Dynamics 365 (D365) platform. In addition, we also offer data migration, system integration, continuous system development, software licensing, consultancy, training, training documentation and support.
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BOOMERANG I-COMMS LTD
Boomerang's broadcast marketing solution streamlines international messaging across diverse channels. Using 'Intelligent Messaging,' unique conversation threads are created, capturing interest expressions and driving customer engagement it captures customer interest, drives engagement, and facilitates personalized campaigns. ISO 27001 and Cyber Essentials Plus accredited
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33N LTD
CLEARnotes is a clinically-designed patient consultation summary tool. The productivity tool converts clinician-patient conversations into clinical notes automatically - leveraging AI and speech recognition technologies to produce clear structured summaries which are ready to review and edit once the consultation is finished.
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SocialSignIn Ltd trading as Orlo
Orlo, the leading UK social media management platform tailored for public sectors, is trusted by over 400 organisations, including 80% of UK constabularies, 30% of local councils, and numerous housing associations. Leveraging Orlo's AI technology, they enhance community connections through digital channels, elevating engagement, measuring trust, and managing reputation effectively.
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BABELQUEST
We are a HubSpot Solutions Partner and HubSpot Consultancy
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MELISSA DATA LTD.
Postcode lookup service (UK & Global). Enter a postal code and select full validated addresses from the dropdown list. Ideal for: web forms; documents; and checkouts, saving 80% in data entry time. Service utilises Royal Mail’s PAF and Ordnance Survey Addressbase for UK addresses and trusted reference data sources globally.
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DLT APPS LIMITED
This service definition document for G-Cloud covers the Qkvin Customer Lifecycle Management and Ongoing KYC solution. This document contains information regarding the solution, its functionality and key benefits, commercial information, Qkvin service commitment to you and other relevant information.
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CINOS LIMITED
Revolutionise customer service with Webex Contact Centre, an all-in-one cloud Customer Contact solution combining CPaaS, Workforce Optimisation, and Artifical Intelligence. Manage omnichannel interactions with advanced features like call recording, quality management, workforce management and analytics. Leverage AI-driven self-service for personalised customer experiences, elevating contact centre efficiency and customer service.
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BOOMERANG I-COMMS LTD
Customer service communication solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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GRANICUS-FIRMSTEP LIMITED
Granicus provides specialist, tailored professional services to support customers in implementing the govService Platform. Services include: scoping, training, benchmarking, business analysis, process-redesign and integrations into any line-of-business system. Granicus-govService (formerly Firmstep) consultants help customers drive channel shift and deliver efficient digital government services, through our extensive experience and skills.
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PEGASYSTEMS LIMITED
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Account Servicing / Service Management are central use-cases of Pega.
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CLOUD BOOKING LIMITED
Cloudbooking Workspace Management solution brings together people, place and technology, in the new hybrid world of work. Cloudbooking offers a feature rich visitor management solution, which can be used for standalone visitor bookings system as well as linked to room bookings, providing a customised visitor experience, efficient security and analytics.