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Pentagull Ltd
Our customer feedback system is a comprehensive system covering corporate complaints, compliments and comments as well as adult and children’s services complaints. All of this is managed on one platform with customers feedback being automatically routed to the relevant officers.
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COACHSCANNER LIMITED
WeMove's turnkey solution for operating Demand Responsive Transport services is modular - full routing system, driver app, rider app, call centre module, simulation/consultancy and more.
WeMove is live across 11 services in the UK and is the go-to solution for launching and operating DRT.
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EQL LIMITED
Infoshare interacts engagingly with a user to obtain information that can be clinical. It is a web-based chatbot and can be flexible to any question set. It presents the data in a format that allows the buyer to use and analyse the data for whatever purpose it requires.
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ICS.AI LTD
SMART AI Contact Centre Copilot, a generative AI-driven omnichannel solution that integrates services across website, live chat, phone, email and social. This system enhances 24/7 citizen engagement, streamlines service deflection, and reduces agent demand across communication channels. AI trained on 1,000 topics for personalised, delivering a grounded personalised solution.
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Thrive CSR Limited
Software for promoting, tracking and reporting Employee Volunteering opportunities & Employee Charity Fundraising activity.
Our software tool provides 'end-to-end' management of the Employee Volunteering and Fundraising activities: from promoting opportunities; through to enabling volunteer sign-up; automatic tracking and verification; gathering feedback and reporting.
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BOOMERANG I-COMMS LTD
Boomerang's broadcast marketing solution streamlines international messaging across diverse channels. Using 'Intelligent Messaging,' unique conversation threads are created, capturing interest expressions and driving customer engagement it captures customer interest, drives engagement, and facilitates personalized campaigns. ISO 27001 and Cyber Essentials Plus accredited
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Gaiasoft International Limited
A cloud-based Veterinary Care and Animal Health platform integrates electronic veterinary records, telemedicine, real-time animal monitoring, and personalised treatment plans. It connects vets with labs and imaging centers, enhances accessibility, improves diagnostic accuracy, and supports proactive health management through data analytics and collaboration among veterinary professionals.
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PUNGO LTD
Joy creates a digital ecosystem around social prescribing that enables individuals to access non-clinical support services faster. The system generates real-time outcome data (e.g. wellbeing improvement, GP appointment reduction, service performance) that informs strategies and allows decision-makers to prove the efficacy of their social prescribing programme.
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SmartSurvey Limited
SmartSurvey's CX Insights provides deep analysis of customer behaviour and preferences, empowering organisations to enhance customer satisfaction and loyalty through precise, data-driven insights.
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Abavus.co.uk
Our Freedom of Information (FOI) module enables local authorities to process and manage all of their FOI, SAR, EIR, and Complaints submissions digitally. The module is designed with efficiency and automation in mind, with artificial intelligence (AI) built-in to enable rapid summaries and responses.
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BRIDGEALL LIMITED
Empower your leaders to obtain rapid insight from employees, customers and citizens. Create and publish a range of different survey types to maximise response rates and drive meaningful business change.
Run spot surveys, track employee pulse, get feedback from kiosks, run in-depth traditional surveys. Reach out, learn, and improve.
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BOOMERANG I-COMMS LTD
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Medallia, Inc.
Public service providers can seamlessly integrate contact centre interaction and citizen service events into the Medallia Government Cloud. This provides real-time experience data, wider reach to citizens, and more qualitative data to improve the customer experience to all the people it serves.
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Abavus.co.uk
Our Contact Centre module is a hosted Customer Relationship Management application. Designed for use in public sector organisations, the module provides an easy to use and fully featured CRM system that fully integrates into all other My Council Services modules, and offers easy integration with other systems.
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BOOMERANG I-COMMS LTD
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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HAYMAN.DEV LTD
Asset management and tracking is a multiplatform, multi-device driven system for information control for tomorrow. We listen and drive off the shelf or bespoke requirements to record, track, audit and report of your data. Providing you with a blended approach to giving you the needed information at hand.
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INFOPAD LTD
InfoPad's Dynamics 365 CRM for SMEs is a cloud-based solution designed to streamline customer relationship management. It offers comprehensive tools for sales, marketing, and service operations, tailored to the unique needs and growth demands of small to medium-sized enterprises, enhancing efficiency and customer engagement.
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Snap Surveys Ltd
Experience Measurement Platform software providing professional data collection and reporting for surveys, assessments and audits. Optimise engagement and transform data into knowledge.
System is accessed entirely online through a browser, with downloadable desktop app for power users and mobile app for offline interviewing. Multi-language capability for online, mobile and paper.
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Snap Surveys Ltd
Experience Measurement Platform software providing professional data collection and reporting for surveys, assessments and audits. Optimise engagement and transform data into knowledge.
System is accessed entirely online through a browser, with downloadable desktop app for power users and mobile app for offline interviewing. Multi-language capability for online, mobile and paper.
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SmartSurvey Limited
The Digital Employee Experience Platform leverages technology to create seamless digital interactions for employees. It provides tools for monitoring and enhancing the digital workplace, ensuring that technology effectively supports employee performance and satisfaction.
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VE3 GLOBAL LTD
VE3 leverages cloud, social, and mobile technologies through Salesforce Health Cloud to empower healthcare professionals. Our solution enables efficient collaboration, deeper patient understanding, and fosters 1-to-1 relationships throughout the entire care journey.
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Panacea Applications Limited
Used by thousands of public sector employees to save time and money. Management tools for projects, resources, assets, Client services, media and communication. Modular, flexible procurement and contract management.
Collaboration, self-service, user-portals, scheduler. Secure interface with audit trail, finance systems, reporting and GDPR compliant. Transparent workflow, quality control, automates administration.
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Symplicity Corporation
Cohesion and inclusivity of data has never been more important for institutions. For teams operating in isolation, data is often insecure and potentially lost, impacting assessment of student engagement; critical for leadership making decisions. Adding the importance of driving a unified student experience, UniHub addresses these challenges and more.
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BOOMERANG I-COMMS LTD
Intelligent, automated, threaded messaging designed for the Police. Multi-channel broadcasts, conversational SMS, Email and voice messaging, and appointment management all from an easy-to-use user interface, email inbox or integrated through API. A communication solution for the Police to streamline and manage workflows. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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SAVANT LIMITED
Mataco is a secure, cloud-based service offering standards based compliant business continuity plan for implementation, management, exercise, review and audit. Mataco also supports incident management activation and activity tracking. Mobile Mataco ensures that Plans can be accessed from anywhere at any time from a mobile device.
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HSO ENTERPRISE SOLUTIONS LIMITED
Microsoft Dynamics 365 Field Service helps technicians increase first-time fix rates. Dynamics 365 Field Service provides the tools to deliver onsite services to customers and manage their mobile workforce. With tools that create work orders, schedule, and dispatch technicians, execute work orders, asset management and servicing and inventory.
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BOOMERANG I-COMMS LTD
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Melissa Data Ltd
Melissa’s email verification service can flag up to 95% of bad email addresses to increase deliverability, avoid high bounce rates and blacklisting, and protect your valuable sender reputation. Ping each email box in real time to validate, improve deliverability and reduce fraud. Mailbox validation and domain correction.
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Arwen AI Limited
Auto Moderation of Social Media Channels
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CLOUD COVER IT SERVICES LTD T/A Flyte
Regular employee performance appraisals are essential for fostering employee growth; however, these can be seen as a checkbox activity that
must be completed, rather than an opportunity to improve personal and
organisational performance. This Power Apps based solution makes it simple and efficient for management and staff