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Redcentric Solutions Limited
Omnichannel Contact Centre for Microsoft Teams is a feature-rich omnichannel environment, functioning as a comprehensive collaboration and customer engagement platform. It seamlessly integrates back-office staff with frontline agents, allowing employees to collaborate and support customers within a unified platform. This integration minimises switching between tools and applications, improving efficiency/productivity.
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ICS.AI LTD
A generative AI-powered Copilot surpasses basic AI assistants with advanced contextual understanding and adaptive learning capabilities. It offers a deeper, more nuanced interaction, personalizing responses and integrating seamlessly across multiple platforms and services for a comprehensive user experience.
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Boomerang I-Comms Ltd
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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ICS.AI LTD
SMART Copilot is an advanced platform enabling organisations to leverage specific language models and engage with large language models (LLM) integrations through the optional skill; SMART LLM Consumption. This system ensures flexible, secure, and compliant use of AI technologies, tailored to meet diverse organisational needs, governance standards, and budget constraints.
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Alscient Limited
Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.
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Softcat Limited
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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GCI Network Solutions Ltd
Webex Cloud Calling is a complete enterprise-grade cloud calling and team collaboration solution offered through a flexible subscription model. Accessible from any device, with centralised administration, security, and reliability you can trust, the Webex Cloud is always on and always up to date so you can focus on your business.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Business Rules Engine is at the core of the platform.
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Commify UK Limited trading as VOODOO and Esendex
Send messages through our SMS and WhatsApp channels and have two-way SMS and WhatsApp conversations. Through SMS and WhatsApp, you can keep customers informed of changes to terms, new products and general customer information. Control conversations through the easy to use Esendex SMS portal or via your CRM using API.
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Boomerang I-Comms Ltd
Multi-channel bulk broadcasts, 2-way conversational SMS, Email and voice messaging, and appointment management for councils. All responses can be delivered to email. Current councils, such as Brent, use our software to remind and notify residents on local changes and manage appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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SmartSurvey Limited
Our Consultation Platform enables organisations to conduct effective and inclusive consultations. It offers tools for data collection, analysis, and stakeholder feedback, ensuring comprehensive community involvement. Ideal for policymakers and corporations, it facilitates informed decision-making and fosters transparent communication.
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F-24 UK Limited
FACT24 is designed to help users prevent, manage and analyse critical situations through effective communications. FACT24 enables users to communicate with key stakeholders, emergency response and crisis management teams securely on mass with ease and simplicity. FACT24 ensures real time exchange of information and documents for seamless virtual crisis management.
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Commify UK Limited trading as VOODOO and Esendex
Using the Esendex SMS and WhatsApp portal, you can market and send campaigns to your customers, sending bespoke SMS and WhatsApp offers or thousands/millions of standard SMS. Use SMS shortcodes and keywords to track campaigns, giving real-time feedback on the success.
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GCI Network Solutions Ltd
Myriad Intelligent Inbound Call Routing by Nasstar delivers a flexible and rich caller experience by applying intelligent logic to non-geographic and local presence numbers. The logic is created using a rich, intuitive portal by dragging, dropping, and linking modules onto a blank canvass. Historical stats and real-time dashboarding are available.
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Charterhouse Voice & Data
8x8 Meetings are integral to the Unified Communications services provided through 8x8's X Series user plans. These services support video-based meetings, events, and team collaboration, featuring functionalities like whiteboarding for enhanced interaction and productivity.
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Insight
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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Softcat Limited
An intuitive, Direct Routing-as-a-Service solution, based on Azure, seamlessly integrates native PSTN calling into Microsoft Teams through the 8x8 XCaaS platform. It offers access to local PSTN replacement in nearly 60 countries. 8x8 calling plans offer various unmetered outbound calling choices for up to 48 international destinations.
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MMG Mobile Marketing Group
Messaging alert services. SMS, Email, Voice and HLR , Multi-Channel Campaign Manager. The most highly accredited SMS provider for Security. UKAS Accredited ISO-27001, ISO9001, Cyber Essentials, Cyber Essentials Plus & Secure Digital Transactions Kitemark accredited. MMG delivers more SMS messages for UK Central and Local Government than any other provider
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ISARR
The ISARR ISP is a flexible and comprehensive platform that support’s Information Sharing, Operational Learning and Collaborative Action across Multi-Agency/Organisations, Partners and Teams.
The secure portal enables the capture and sharing of information and key learnings with follow up tasks/actions, integrated with a wide range of modules and bespoke configurations.
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Inhealthcare Ltd
Inhealthcare's digital health platform allows clinicians to automate monitoring, self-care, behavioural change and create virtual wards using a range of patient communication tools. Partners can integrate their own products and services. We are clinician and patient led in everything we do, focusing on real NHS problems rather than technology.
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4net Technologies Ltd
FourNet's NICE InContact CXOne contact centre service is a leading customer experience platform; providing routing, analytics, workforce optimisation, automation and AI from a single application; CXOne offers excellent user/client experiences, delivering smarter and faster contact centres working with swifter agent onboarding, enhanced metrics, performance, and retention.
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Freshworks Inc.
Freshworks Customer Service Suite is our omnichannel offering that integrates a conversational AI interface and chatbots with advanced ticketing and collaboration features. The robust solution empowers businesses to deliver exceptional customer support while providing the option to add on additional capabilities. Our solution provides AI-powered self-service capabilities across multiple channels.
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ECKOH UK LIMITED
A PCI Level 1 compliant agent-assisted payment solution that enables your customer to make secure payments across all channels including phone and chat, when speaking with an agent. CallGuard allows for full de-scoping for Card Not Present (CNP) payments allowing our clients to certify for PCI using SAQ-A or SAQ-D.
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Boomerang I-Comms Ltd
Customer service communication solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Arrow Business Communications Limited
RingCX is RingCentral's AI-powered customer service platform that integrates all communication channels (voice, chat, video) into a single system for agents and customers. It aims for easy use, fast deployment, and improved customer experience through features like chatbots and analytics.
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Boomerang I-Comms Ltd
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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8x8 UK Limited
8x8 XCaaS delivers UCaaS, CCaaS and CPaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration (X4) up to contact centre (X8). 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, conversational AI, media recording, analytics and dashboard reporting, customisable wallboards, quality management and open API integration.
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HTK Limited
HTK Horizon is a secure cloud platform for automated digital engagement with citizens, staff and other stakeholders through personalised web forms, email, SMS, mobile apps, social media and interactive voice response (IVR). Use-cases include marketing and customer service automation, business continuity messaging and critical communications for major incident management.
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Boomerang I-Comms Ltd
Boomerang’s Email-to-SMS and Email-to-Voice services enable organizations to send 1-Way or conversational SMS and voice messages from a local email client. With 'Intelligent' messaging, 2-way conversations are automated, and threads are grouped by subject, ensuring easy management and compliance. ISO 27001, Cyber Essentials, and Cyber Essentials Plus accredited.
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8x8 UK Limited
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.