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BOOMERANG I-COMMS LTD
Boomerang can manage multiple vacancies for temporary appointments, one-off events or recurring requirements. It contacts, counts and fulfils based on requirement. System manages shifts, overtime and emergency manning. It informs a candidate pool of new vacancies, developing rosters and manages out-of-hours support. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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PEGASYSTEMS LIMITED
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Workforce Intelligence is a key part of the platform.
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Six Degrees
Consolidate your Microsoft Teams collaboration software with your unified communications platform, and achieve cost efficiencies whilst delivering a ubiquitous experience to your end users. We'll deploy Microsoft Phone System for your organisation, ensuring you leverage the maximum benefits from Microsoft’s collaboration tool.
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REDCENTRIC SOLUTIONS LIMITED
Omnichannel Contact Centre for Microsoft Teams is a feature-rich omnichannel environment, functioning as a comprehensive collaboration and customer engagement platform. It seamlessly integrates back-office staff with frontline agents, allowing employees to collaborate and support customers within a unified platform. This integration minimises switching between tools and applications, improving efficiency/productivity.
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ICS.AI LTD
A generative AI-powered Copilot surpasses basic AI assistants with advanced contextual understanding and adaptive learning capabilities. It offers a deeper, more nuanced interaction, personalizing responses and integrating seamlessly across multiple platforms and services for a comprehensive user experience.
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BOOMERANG I-COMMS LTD
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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ICS.AI LTD
SMART Copilot is an advanced platform enabling organisations to leverage specific language models and engage with large language models (LLM) integrations through the optional skill; SMART LLM Consumption. This system ensures flexible, secure, and compliant use of AI technologies, tailored to meet diverse organisational needs, governance standards, and budget constraints.
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ALSCIENT LIMITED
Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.
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SOFTCAT PLC
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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SECURECLOUD+ LIMITED
Securely ingest data from multiple networks/classifications in real-time for analysis, alerting and visualisation using COTS tools or open-source cloud native software. The service can be used for sensor data analysis, predictive data-driven maintenance, geospatial visualisation, sharing situational awareness, alongside integrated AI/ML pipelines for advanced data analysis and enhanced decision making.
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GCI NETWORK SOLUTIONS LIMITED
Webex Cloud Calling is a complete enterprise-grade cloud calling and team collaboration solution offered through a flexible subscription model. Accessible from any device, with centralised administration, security, and reliability you can trust, the Webex Cloud is always on and always up to date so you can focus on your business.
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PEGASYSTEMS LIMITED
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Business Rules Engine is at the core of the platform.
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COMMIFY UK LIMITED
Send messages through our SMS and WhatsApp channels and have two-way SMS and WhatsApp conversations. Through SMS and WhatsApp, you can keep customers informed of changes to terms, new products and general customer information. Control conversations through the easy to use Esendex SMS portal or via your CRM using API.
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BOOMERANG I-COMMS LTD
Multi-channel bulk broadcasts, 2-way conversational SMS, Email and voice messaging, and appointment management for councils. All responses can be delivered to email. Current councils, such as Brent, use our software to remind and notify residents on local changes and manage appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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SmartSurvey Limited
Our Consultation Platform enables organisations to conduct effective and inclusive consultations. It offers tools for data collection, analysis, and stakeholder feedback, ensuring comprehensive community involvement. Ideal for policymakers and corporations, it facilitates informed decision-making and fosters transparent communication.
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F-24 UK LIMITED
FACT24 is designed to help users prevent, manage and analyse critical situations through effective communications. FACT24 enables users to communicate with key stakeholders, emergency response and crisis management teams securely on mass with ease and simplicity. FACT24 ensures real time exchange of information and documents for seamless virtual crisis management.
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COMMIFY UK LIMITED
Using the Esendex SMS and WhatsApp portal, you can market and send campaigns to your customers, sending bespoke SMS and WhatsApp offers or thousands/millions of standard SMS. Use SMS shortcodes and keywords to track campaigns, giving real-time feedback on the success.
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SECURECLOUD+ LIMITED
Designed for the UK Public Sector, supporting ABOVE SECRET/TOP SECRET data, the managed environment architecture leverages a multi-layered scalable platform utilising cloud orchestration technology hosted at a FSC(List-X) datacentre or on-premise UK sovereign infrastructure, combined with high grade encryption. A tiered service to manage data with AI and ML.
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GCI NETWORK SOLUTIONS LIMITED
Myriad Intelligent Inbound Call Routing by Nasstar delivers a flexible and rich caller experience by applying intelligent logic to non-geographic and local presence numbers. The logic is created using a rich, intuitive portal by dragging, dropping, and linking modules onto a blank canvass. Historical stats and real-time dashboarding are available.
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CHARTERHOUSE VOICE & DATA LIMITED
8x8 Meetings are integral to the Unified Communications services provided through 8x8's X Series user plans. These services support video-based meetings, events, and team collaboration, featuring functionalities like whiteboarding for enhanced interaction and productivity.
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INSIGHT DIRECT (UK) LTD
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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SOFTCAT PLC
An intuitive, Direct Routing-as-a-Service solution, based on Azure, seamlessly integrates native PSTN calling into Microsoft Teams through the 8x8 XCaaS platform. It offers access to local PSTN replacement in nearly 60 countries. 8x8 calling plans offer various unmetered outbound calling choices for up to 48 international destinations.
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ISARR
The ISARR ISP is a flexible and comprehensive platform that support’s Information Sharing, Operational Learning and Collaborative Action across Multi-Agency/Organisations, Partners and Teams.
The secure portal enables the capture and sharing of information and key learnings with follow up tasks/actions, integrated with a wide range of modules and bespoke configurations.
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INHEALTHCARE LIMITED
Inhealthcare's digital health platform allows clinicians to automate monitoring, self-care, behavioural change and create virtual wards using a range of patient communication tools. Partners can integrate their own products and services. We are clinician and patient led in everything we do, focusing on real NHS problems rather than technology.
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4NET TECHNOLOGIES LTD
FourNet's NICE InContact CXOne contact centre service is a leading customer experience platform; providing routing, analytics, workforce optimisation, automation and AI from a single application; CXOne offers excellent user/client experiences, delivering smarter and faster contact centres working with swifter agent onboarding, enhanced metrics, performance, and retention.
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FRESHWORKS INC.
Freshworks Customer Service Suite is our omnichannel offering that integrates a conversational AI interface and chatbots with advanced ticketing and collaboration features. The robust solution empowers businesses to deliver exceptional customer support while providing the option to add on additional capabilities. Our solution provides AI-powered self-service capabilities across multiple channels.
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ECKOH UK LIMITED
A PCI Level 1 compliant agent-assisted payment solution that enables your customer to make secure payments across all channels including phone and chat, when speaking with an agent. CallGuard allows for full de-scoping for Card Not Present (CNP) payments allowing our clients to certify for PCI using SAQ-A or SAQ-D.
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BOOMERANG I-COMMS LTD
Customer service communication solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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ARROW BUSINESS COMMUNICATIONS LIMITED (Trading under the brand name ARO)
RingCX is RingCentral's AI-powered customer service platform that integrates all communication channels (voice, chat, video) into a single system for agents and customers. It aims for easy use, fast deployment, and improved customer experience through features like chatbots and analytics.
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BOOMERANG I-COMMS LTD
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited