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SVL Business Solutions Ltd
Calabrio Analytics transforms your contact center into a powerhouse of customer intelligence by unlocking the goldmine of raw feedback and converting it into actionable insights. Anticipate customers needs, boost agent engagement, and enhance experiences across channels. Harness AI-driven analytics to refine strategies, accelerate sales, and stay ahead of evolving demands.
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Snap Surveys Ltd
Experience Measurement Platform software providing professional data collection and reporting for surveys, assessments and audits. Optimise engagement and transform data into knowledge.
System is accessed entirely online through a browser, with downloadable desktop app for power users and mobile app for offline interviewing. Multi-language capability for online, mobile and paper.
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DATASUMI LTD
Elevate your customer engagement by utilising advanced Generative AI for tailored customer experiences. This groundbreaking service goes beyond conventional approaches, employing chatbots, recommendation systems, and content personalisation to foster distinctive and impactful interactions. Take your customer experience to unprecedented heights with this transformative service.
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Huume Ltd
A fully customisable cloud solution for managing Housing Register and Homelessness processes. Providing a flexible Choice Based Lettings approach, comms centre, public portal and team dashboards with powerful reporting. Fully supports the Homeless Reduction Act, H-CLIC reporting, Personalised Housing Plans and TA rents.
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CEOX SERVICES LTD
Ceox’s Mobile App Development using Power Apps enables Public Sector Organisations to build native Mobile Apps for iOS and Android using the Power Platform. Power Apps provides an easy, quick way to build Mobile Apps, for internal use and engaging with citizens. Build Native Apps, Responsive Apps or PWAs.
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BOOMERANG I-COMMS LTD
Customer service communication solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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VE3 GLOBAL LTD
VE3's customer experience services offer a self-service, cloud-based contact center solution that simplifies the process of delivering enhanced customer service at a reduced cost for businesses. The user-friendly graphical interface in Amazon Connect allows non-technical users to effortlessly design contact flows, oversee agents, and monitor performance metrics.
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GEOFF SMITH ASSOCIATES LIMITED
Freedom of Information FOI software provides a complete Information Request and Disclosure Case Management workflow designed to accurately document, track , action and conclude any disclosure type from receipt to appeal. User-configurable Request Types: GDPR, DBS, Complaints, Freedom of Information FOI, Right of Access, Subject Access Request SAR, Environmental Disclosures.
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SPINDOGS LTD
Kentico support. Mobile optimised, accessible website development. Spindogs' Kentico CMS platform provides bespoke templates for content editors. GDPR compliant Kentico CMS forms and tagging are out-of-the-box. Kentico CMS offers version control, integrations, SSO, and multilingualism. Kentico content management system is a licensed product, user friendly, and fully customisable.
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APTEM LTD
Aptem is a highly configurable apprenticeship learner management system. You can create onboarding programmes, recognise prior learning/additional learning support needs, ensure ESFA compliance, build personalised learning journeys and deliver SCORM content, map KSBs, report in real-time on learner progress, submit ILR returns, and produce business insight and funding management reports.
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Open Systems Lab
Plan✕ is a content management system (CMS) for digital services. It enables local authorities to create, share and operate smart, dynamic-form services that make complex rules easy to navigate. Plan✕ is an open source tool, developed with local authorities and DLUHC. The aim is to make planning simpler for everyone.
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DATASUMI LTD
Datasumi's innovative Generative AI service aims to transform efforts in monitoring air quality. Our algorithms skillfully examine pollution data from multiple sources, such as sensors and satellite imagery, to provide insights. Areas with high pollution levels are pinpointed, and strategies for intervention are formulated to enhance public health.
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The Access Group
My School Portal, the unified platform revolutionising how parents and guardians manage their child's school life. Consolidating information from across the vast array of school tools, our user-friendly portal brings together curriculum, schedules, attendance, bookings, cashless payments and communication into one location. MSP ensures increased, engagement, efficiency, convenience, and security.
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TDM Open Source Software Services
Moodle Annual Annual Cloud Hosting and Remote Backup Service.
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Hive
Hive is an employee voice platform and partnership. Our employee / staff engagement surveys, confidential employee feedback tools and expert people scientists help organisations amplify employee voice, improve staff engagement, gather insightful employee feedback, create a better employee experience and improve organisational performance.
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INTELLIGENT ENTERPRISE PRODUCTS LTD
Advanced solution supporting case management. Fully traceable and reportable contact management and case handling with a range of collaboration features. Designed to deliver efficient complaints management and to ensure compliance with statutory requirements. Includes recording, handling, workflow, correspondence management, case tracking and reporting. Compliance with GDPR, FOI and EIR legislation.
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NEO TECHNOLOGY LIMITED
Empower staff and residents with offline functionalities and a mobile app powered by Neo Technology. Access essential features, submit requests, and receive alerts seamlessly, even without an internet connection. Improve convenience, engagement, and operational efficiency with this innovative solution.
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DATASUMI LTD
The Code Generation Tool represents an innovative service tailored for software development within government departments. This state-of-the-art generative AI tool streamlines the crafting of custom computer code that aligns with your precise needs, delivering exceptional efficiency and precision.
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Wavenet
Wavenet are a highly regarded MSP that support, sell, and deliver a plethora of Unified Communication and Contact Centre offerings as a service that can facilitate a single occupancy office with less than ten users or a multi-geographical AI enabled CX solution with many thousands of end users.
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Zoho Corporation Limited
Zoho Backstage is all-in-one event management software to plan and run in-person, virtual, and hybrid event experiences from beginning to end with greater efficiency and impact.
From designing a website, selling tickets, and marketing the event—to handling check-in, boosting attendee engagement, and effectively coordinating all stakeholders, including sponsors, and exhibitors
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GET SWARMS LIMITED
Swarms Stock Management solution optimizes inventory control for organisations, tracking stock levels, monitoring inventory movements, and replenishment processes. With real-time insights and automation, it minimises stock-outs, reduces excess inventory, and streamlines operations, ensuring improved efficiency and profitability. it empowers businesses to meet demands and stay competitive.
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Pure IP
Add inbound and outbound calling to Microsoft Dynamics 365 Customer Service platform with using Azure Communications Services. Can offer direct connection to Pure-IP's cloud-based voice network or SBC as a Service for connection to other PBX.
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INSIGHT DIRECT (UK) LTD
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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VE3 GLOBAL LTD
With SAP Ariba Guided Buying, buyers can experience smart shopping while being led to the right items and preferred suppliers and ensuring adherence to procurement policies and procedures.The SAP Ariba Guided Buying solution makes the procurement process intuitive and more compliant and automates/controls the sourcing of goods/services within one space.
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SVL Business Solutions Ltd
Calabrio Quality Management empowers leaders with smart tools to drive and measure improvements. Automate evaluations to examine every interaction, ensuring consistent quality and compliance across all channels. Motivate agents with real-time feedback, gamification, and personalised targeted coaching. Drive improvements, engage agents, and optimise your customer experiences effortlessly with Calabrio QM.
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BIG PICTURE MEDICAL LTD
BPM Platform offers highly configurable and modular no-code toolset to manage healthcare data based on OpenEHR specifications. The platforms offers capabilities to visually model clinical pathways, widgets, health applications, complex integrations and workflows across various healthcare systems.
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Panacea Applications Limited
Intuitive, comprehensive customer relationship management. Applicable to all stakeholder relationships. Efficient maintenance of contact database, monitor and manage pro-active and reactive interactions. Messaging, emailing, notifications, e-newsletters. Project and task management, resource allocation, planning, progress monitoring. Interactive collaboration tools. Management reporting and dashboards. Cuts 80% of administration and supports strategic priorities.
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ZOOCHA LIMITED
This is a cloud CMS built using Drupal, and enables Drupal integrations with third party systems like single sign-on and CRM. Drupal 11 is the very latest support version of Drupal, released in mid 2024.
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DATASUMI LTD
Datasumi's Lumina service provides a customised range of Large Language Models (LLMs) designed to fulfil innovative companies' specific requirements to leverage AI's transformative capabilities in their business activities. We combine advanced LLM technology with specialised SME knowledge, industry insights, and linguistic nuances.
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INSIGHT DIRECT (UK) LTD
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCI2024GC14