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COLUMBUS GLOBAL UK LTD
Review, Assessment and Implementation of Microsoft Dynamics and Power Platform Solutions
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Bulb Tech Group
Omnichannel Contact Centre, gives customers the ability to communicate across several different channels, switching from one to another with ease. Organizations can provide a seamless customer experience by managing those channels effectively to deliver better customer service, improve customer satisfaction and retain loyal customers.
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INOAPPS LIMITED
Inoapps Outturn Planning optimises the response to this challenge, providing a simple solution calculating the financial future based on current conditions in the app. It allows Engineering and Construction organisations to review the day-to-day, high-level financial status of construction projects and enables decision-making leading to greater control and improved profitability.
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Tekwurx Limited
EasyVista Self Help is a powerful self-service platform that enables you to easily create, deliver and measure guided knowledge flows that empower employees, customers, and staff to quickly get the answers they need without contacting the service desk or customer service.
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METRICELL LIMITED
The software provides powerful GIS mapping and dashboard visualisation capabilities. Data is ingested, stored, processed and correlated from a range of sources and made available for analysis and interrogation via an easy-to-use, secure web-based interface. Data inputs can be from a customers own systems or Metricell's applications and tools.
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CDW LIMITED
Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.
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Clarity Information Solutions
Clarity Bookings is a web-based activity and resource booking solution that is used by public authorities to streamline the management of one-to-one appointments, group courses, large-scale events, customer facilities (e.g. rooms) and meetings. It includes back-office scheduling, monitoring and reporting features, along with client facing online booking interfaces.
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TRUSTMARQUE SOLUTIONS LIMITED
Provision of a full range of collaboration products, solutions and services for user communication, ideation, content creation and productivity activities.
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ARROW BUSINESS COMMUNICATIONS LIMITED (Trading under the brand name ARO)
Horizon is a hosted UCaaS Platform providing features such as; voice/video conferencing, IM, presence, desktop and file sharing, integration with CRMs and IP telephony (VoIP). Operated through handsets, mobile or desktop apps. Web/App interfaces allow realtime access and changes to the many features available on a user basis
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ARCUS GLOBAL LIMITED
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCHA2024GC14
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Charterhouse Voice & Data
An intuitive, Direct Routing-as-a-Service solution, based on Azure, seamlessly integrates native PSTN calling into Microsoft Teams through the 8x8 XCaaS platform. It offers access to local PSTN replacement in nearly 60 countries. 8x8 calling plans offer various unmetered outbound calling choices for up to 48 international destinations.
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Dentsu UK Limited
Merkle provides WCM implementation and management services, hosting everything in the cloud to provide scalable and flexible solutions. These services allows clients to fully outsource the application management and user optimisation of sites. We have platinum partnerships with many of the world's leading software and cloud platform vendors.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Intelligent Workflow Automation and Intelligent Automation are core features.
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BRITANNIC TECHNOLOGIES LIMITED
Calabrio WFM / WFO / WFEM is a highly agile and scalable workforce management platform enabling accurate Forecasting, Scheduling and Intraday Management plus multichannel analytics and advanced reporting.
Allows delivery of seamless experiences for customers, agents and contact center managers—no matter where employees are working.
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Verint Systems Inc.
Verint Application Triggers is an innovative, cloud-based solution that provides contact centre leadership with the assurance that their centre is complying with appropriate rules, regulations, and processes. It can trigger actions based on real-time desktop events to help ensure compliance, such as pausing and resuming recording
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INSIGHT DIRECT (UK) LTD
A purpose-built solution, certified through the Microsoft Operator Connect program, that quickly enables native PSTN connectivity in Microsoft Teams and increases admin efficiency. The service is powered by the 8x8 XCaaS platform to provide reliable and flexible calling options and DID numbers for Microsoft Teams Phone users in 20 countries.
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GAMMA NETWORK SOLUTIONS LIMITED
Unified Communications as a Service. UCaaS Cloud platform by Gamma. Horizon is a full collaboration and communications solution. Includes video and audio conference calls, online meetings, instant messaging, outbound and inbound call plans, call reporting and analytics. Integrates with Microsoft Teams. Contact Centre offers webchat and email through webRTC.
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BOOMERANG I-COMMS LTD
Customer service communication solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Experian
Experian Phone Validation is a real-time REST API that makes it quick and easy to verify and standardise phone numbers at the point of capture. It is easy to integrate into websites, CRM systems and any other software applications.
Experian's cloud-based solution flags improves the overall accuracy of your phone-data
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8x8 UK Limited
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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Kick ICT
We help customers realise the efficiencies, security and reliability offered by Business Central, Microsoft’s comprehensive business management solution for SME organisations. Unify data, enhance customer relationships, make better decisions and accelerate business transformation, all based on sound financial information.
Our service includes developing, consulting, deploying and supporting BC
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JAAM AUTOMATION LTD
DRUID Conversational AI is a technology that helps people communicate with systems in much the same way as they would converse with other individuals. Conversational technology can simulate human interactions, taking on tasks and activities ranging from responding to simple requests for information to handling more complex customer journeys.
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Freshworks Inc.
Freshsales Suite is a unified, 360 degree sales and marketing CRM software by Freshworks. With an intuitive UI and powerful feature set including AI based lead scoring, visual deal pipeline, and intelligent workflow automations, Freshsales gives businesses everything they need to manage their sales in a hassle free package.
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SOFTCAT PLC
The Appian low-code application platform (LCAP) provides dynamic case management, robust process automation, and powerful AI integration. Its enables rapid development of sophisticated applications through data fabric integration, setting it apart as a comprehensive solution for organisations seeking agility, innovation, and efficiency in application development. APPSC24GC14
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Kick ICT
We’ve adapted Business Central, Microsoft’s comprehensive business management solution for SME organisations, to meet the unique finance and ERP demands of the construction industry. Unify your data, enhance customer relationships, build intelligence into decision making and accelerate business transformation, all based on sound financial information.
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SOFTCAT PLC
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCHS2024GC14
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Abavus.co.uk
Our Communications Plugin allows you to schedule and send targeted communications to customers. Customers are able to subscribe and unsubscribe from content feeds maintained by your authority. The plugin can also be used as a communication overlay for service activities, such as collection reminders, renewal reminders, or general service-related communications.
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SOFTCAT PLC
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCS2024GC14
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BRIGHTLY SOFTWARE LIMITED
A market leading provider of enterprise asset management software enabling asset owners, stakeholders and partners to manage assets collaboratively to achieve business outcomes underpinned by ISO55001. Designed to empower customers with information to inform outcome based decisions on repair, maintenance and investment for assets. We make smart simple.
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SABIO LTD
Odigo CCaaS is a mature, enterprise contact centre solution, providing an omni-channel experience at every stage of the customer journey. It has been on the market since 2005 as a native cloud service, has over 400,000 named users and supports more than 3.2 billion interactions per year.