Skip to main content

Help us improve the Digital Marketplace - send your feedback

Search results

855 results found

855 results found in Lot 2: Cloud software in the category Instant messaging (IM) and chat

  • Fusion - 8x8 UCaaS (Unified Communications as a Service)

    Charterhouse Voice & Data

    XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.

  • AI-Enhanced Customer Support Platform

    DATASUMI LTD

    Discover the revolutionary approach to customer service through AI-enhanced customer Support. Our state-of-the-art AI technology handles routine questions and administrative duties, optimising interactions and increasing efficiency. We enhance response times by incorporating AI-driven tools into your service, ensuring quick solutions for common customer inquiries.

  • Teams Operator Connect from Chess ICT

    Chess CyberSecurity Ltd

    Work Better Together - Integrating our voice solution with the Microsoft Teams platform will ensure you are always available when your customers need you. Chess Teams Operator Connect provides you with all the tools you need in a single platform helping you to deliver better service.

  • 8x8 UCaaS Unified Communications as a Service

    Digital Space Cloud Services Limited

    X-Series provides UCaas, CCaas and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • Phone Verification

    Melissa Data Ltd

    Global Phone Verification can check whether a phone number is valid. Mobile numbers can be detected as live and connected, and CallerID taps into real-time carrier data to return the name of the person or business associated with the number at activation.

  • Microsoft 365

    MODULO 2 LIMITED

    Supply of licensing for Microsoft 365 cloud services

  • 8x8 Work - Unified Communications as a Service (UCaaS)

    Six Degrees Technology Group Limited

    XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.

  • Webex Connect

    IMImobile Europe Ltd

    Webex Connect is an Enterprise Cloud Communications Platform that enables businesses to orchestrate and automate contextual, real-time interactions and end-to-end journeys across customer touchpoints including SMS, RCS, Email, Video, Push, In-App, WhatsApp, Apple Business & Facebook Messenger. Webex Connect also offers live agent conversations capabilities and integrations with other systems.

  • Pegasystems Cloud Software - Customer/Citizen Decisioning

    Pegasystems Limited

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement.Customer/Citizen Decisioning is a key part of the platform.

  • Avaya Experience Platform Customer Experience Software and Cloud Solutions

    SABIO LTD

    AXP is a cloud contact centre solution with an API first architecture, enabling customisation and integration with your existing infrastructure. AXP empowers businesses with automated and assisted omnichannel capabilities, AI, realtime and historic reporting and analytics, workforce engagement, journey tracking. Delivering exceptional customer experiences across onmichannels.

  • LiveTiles Reach Employee Intranet App

    Content Formula

    LiveTiles Reach is an engaging app to help organisations stay connected with their employees whether they are on the road, in the field or in the office. The app is easy-to-use, quick to deploy and makes it a breeze for communicators to keep on top of employee comms.

  • NQM LLM Platform

    NquiringMinds Ltd

    The NQM LLM Platform provides a next generation platform for building and deploying AI applications- large language models (LLM) and generative AI. It provides simple means to rapidly build and deploy chatbots and agents through pre-configured cookie-cutters, also allows for creation of arbitrarily complex data analytics/ processing workflows involving AI.

  • Insight - Adoption and Change Management - M365 Training

    Insight

    Our Insight Prosci certified Change Management Practitioners can support organisations to get return on investment on their Microsoft spend. Part of their skill set is to train end users on all available M365 applications through best practice and guidance.

  • Britannic private cloud for Mitel

    Britannic Technologies

    Many organisations have made large investments into Mitel platforms and technology. By migrating to Britannic cloud, organisations can protect that investment whilst also benefitting from the strength of Britannic's Private Cloud offer.

  • WorkInConfidence: Case Management

    WorkInConfidence Limited

    WorkInConfidence: Case Management provides a secure, easy-to-use place to collect, track and report on HR, performance management, grievance, speaking up or whistleblowing cases, whether raised with you directly by email, phone, WorkInConfidence: Anonymous Speak Up or other route. Includes encrypted storage of cases, easily updated fields and multiple user access.

  • MediShout

    MediShout

    MediShout improves staff productivity of organisations. We aggregate all operational departments (e.g. IT, stock, equipment, facilities, estates) and suppliers onto one platform and our app allows staff to instantly report and resolve operational issues. MediShout is applicable to any building relying on operational departments or logistics e.g. hospitals, care-homes, pharmacies.

  • Microsoft Power Platform

    Ceox

    Ceox’s Microsoft Power Platform enables Public Sector Organisations to analyse data, build engaging business applications and automate processes quickly and efficiently. Ceox’s services empowers organisations to use Power Apps, Power Automate, Power BI and Power Virtual Agents. Empower your workforce, automate tasks, streamline process and deliver better customer satisfaction.

  • Pegasystems Cloud Software - Workforce Intelligence

    Pegasystems Limited

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Workforce Intelligence is a key part of the platform.

  • Recursive Labs Relate SMS Live Stream Camera Sharing via Netpremacy

    Netpremacy Limited

    Relate SMS: the easiest way to see live video, just send a text, touch a link and stream live via the remote camera on almost any smartphone. No downloads or app installs required. Video can be either one or two way with an option for an audio channel as well.

  • Voice Enabled Teams

    Six Degrees Technology Group Limited

    Consolidate your Microsoft Teams collaboration software with your unified communications platform, and achieve cost efficiencies whilst delivering a ubiquitous experience to your end users. We'll deploy Microsoft Phone System for your organisation, ensuring you leverage the maximum benefits from Microsoft’s collaboration tool.

  • Personalized Job Matching

    DATASUMI LTD

    Datasumi provides a state-of-the-art personalised job matching service explicitly designed for Jobcentre clients. Utilising generative AI algorithms, this groundbreaking tool transforms the job search experience by effectively linking job seekers with suitable job opportunities. The platform evaluates personal skills, experiences, and preferences, guaranteeing an accurate and efficient job-matching process.

  • Omnichannel Contact Centre for Microsoft Teams

    Redcentric Solutions Limited

    Omnichannel Contact Centre for Microsoft Teams is a feature-rich omnichannel environment, functioning as a comprehensive collaboration and customer engagement platform. It seamlessly integrates back-office staff with frontline agents, allowing employees to collaborate and support customers within a unified platform. This integration minimises switching between tools and applications, improving efficiency/productivity.

  • SMART: AI Generative AI Upgrade

    ICS.AI LTD

    A generative AI-powered Copilot surpasses basic AI assistants with advanced contextual understanding and adaptive learning capabilities. It offers a deeper, more nuanced interaction, personalizing responses and integrating seamlessly across multiple platforms and services for a comprehensive user experience.

  • Medallia Citizen Research Suite

    Medallia, Inc.

    Medallia Agile Research - a SaaS based survey platform. Allows users to create and distribute survey projects to gather insights from online users. Whether it's a one-off survey or a sophisticated research campaign, Medallia's lightning-fast, intuitive platform provides the quickest, easiest way to gain insights to grow, improve, and succeed.

  • Google Workspace

    Grove Information Systems

    Google Workspace is a professional office suite of collaborative productivity apps. Easily work on email, calendars, documents, spreadsheets, and slides across your devices, with or without the internet. Keep all your work in one place with secure access from your computer, phone, or tablet.

  • SMART: AI Copilot Advanced Enterprise Language Model Integration

    ICS.AI LTD

    SMART Copilot is an advanced platform enabling organisations to leverage specific language models and engage with large language models (LLM) integrations through the optional skill; SMART LLM Consumption. This system ensures flexible, secure, and compliant use of AI technologies, tailored to meet diverse organisational needs, governance standards, and budget constraints.

  • AtlasNXT

    Track24 Limited

    AtlasNXT uses location intelligence to solve security, duty of care, communication and operational challenges. It is designed to optimise user adoption by offering a unified, intuitive experience built on privacy-first principles. We transform modern-day operational delivery, through AI-based automation improving cost efficiencies, whilst boosting productivity, employee satisfaction and trust.

  • Zoom

    Zoom Video Communications, Inc.

    Zoom is an all-in-one collaboration platform that makes connecting easier, more immersive, and more dynamic for people and businesses. Our team chat, phone, meetings, omnichannel contact centre, whiteboard, workspace, and AI solutions help hybrid teams collaborate and get more done.

  • SIM Antisocial Behaviour Incident Manager

    Bounce Agency

    The SIM Antisocial Behaviour Manager offers a centralised platform for managing incidents, analysing data, and coordinating responses, enabling you to address community concerns swiftly and efficiently. Incident reporting, case management, data analysis, and community engagement tools help Local Authority Community Safety Teams strengthen collaboration with residents to foster safer communities.

  • Generative AI for Decision Support Systems

    DATASUMI LTD

    Datasumi's Generative AI services provide state-of-the-art solutions for decision support systems, integrating sophisticated AI algorithms to produce real-time insights and strategic advice. We combine predictive and Generative AI to help organisations improve their decision-making processes, allowing them to make informed decisions quickly and accurately.