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Charterhouse Voice & Data
Fusion Teams is a hosted SBCaaS platform that allows for both Direct Routing connections to Microsoft Teams and for integration of legacy PBX solutions with Microsoft Teams
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BT PLC
Cloud-native telephony, Unified Comms platform, delivered over the Internet, consumed "as-a-Service"
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Softcat Limited
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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WorkInConfidence Limited
WorkInConfidence: Anonymous conversation, case logging and case management web app enables people to raise concerns safely. We provide a trusted, easy way for staff to raise concerns like whistleblowing, bullying, harassment or unsafe practices. At the same time organisations get easy and secure tracking of cases with a clear overview.
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Fusion Business Solutions
BMC Helix Automation Console utilises artificial intelligence, NLP and machine learning to auto-categorize service management tickets, significantly reducing errors and improving efficiency. These cloud capabilities radically improve service management experience. Fusion GBS is a Platinum Partner of BMC, reselling BMC Helix Cognitive Automation.
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GCI Network Solutions Ltd
Webex Cloud Calling is a complete enterprise-grade cloud calling and team collaboration solution offered through a flexible subscription model. Accessible from any device, with centralised administration, security, and reliability you can trust, the Webex Cloud is always on and always up to date so you can focus on your business.
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LEGADO TECHNOLOGIES LIMITED
Legado makes digital interactions with customers secure, simple and personal using a cloud-native platform that can be flexibly deployed using a set of scalable and modular APIs. The platform has dozens of pre-built features for customer communications, workflows, intelligence and data insights.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Business Rules Engine is at the core of the platform.
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JUNGLE I.T. LIMITED
NFON PBX system with integration with Microsoft Teams
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Interact
Interact is enterprise-grade intranet software designed to help internal communication teams connect with every employee regardless of role, device, or location.
We are a global enterprise software company that today serves intranet software to over 5+ million users across more than 1,000 customers.
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Armadillo Sec Ltd
Cloud Voice Contact is a cloud-based contact centre solution designed specifically to work with Chess Cloud Voice. Provides conjoined experience and shared features for contact centre agents. Cloud Voice Users easily set-up within the online portal. Perfect for organisations who want to make it easier for customers to engage.
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Commify UK Limited trading as VOODOO and Esendex
Send messages through our SMS and WhatsApp channels and have two-way SMS and WhatsApp conversations. Through SMS and WhatsApp, you can keep customers informed of changes to terms, new products and general customer information. Control conversations through the easy to use Esendex SMS portal or via your CRM using API.
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Becrypt Ltd
Becrypt's Everything 365 service is designed businesses who are looking to get all of their IT under control. Aimed at Public Sector departments and organisations, and commercial companies that support public sector, who need a fast, easy deployable and assured solution that meets the required HMG security standards.
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Phoenix Software Ltd
Microsoft 365 F1 is a complete, intelligent solution that combines Office 365, and Enterprise Mobility + Security to extend the Microsoft 365 service value across entire customer organizations. It empowers frontline Workers to be creative and work together, securely.
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INPLOI LIMITED
inploi's AI chatbot/ conversational UI product. Deploy chatbots on your website to capture application data, to answer FAQs, to schedule meetings and interviews, to conduct surveys and more: combining the power of AI with human intuition to automate repetitive tasks.
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DATASUMI LTD
Discover a transformative approach to customer service through AI-Driven Customer Support. Our state-of-the-art AI technology handles routine questions and administrative duties, enhancing interactions and increasing efficiency. Our AI-powered solution can integrate into your service; we speed up response times, ensuring quick resolutions for frequent customer inquiries.
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F-24 UK Limited
FACT24 is designed to help users prevent, manage and analyse critical situations through effective communications. FACT24 enables users to communicate with key stakeholders, emergency response and crisis management teams securely on mass with ease and simplicity. FACT24 ensures real time exchange of information and documents for seamless virtual crisis management.
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Commify UK Limited trading as VOODOO and Esendex
Using the Esendex SMS and WhatsApp portal, you can market and send campaigns to your customers, sending bespoke SMS and WhatsApp offers or thousands/millions of standard SMS. Use SMS shortcodes and keywords to track campaigns, giving real-time feedback on the success.
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Prolinx Ltd
Prolinx Collaborative Working Environment (CWE) is an assured, fully managed service including remote access , M365 and a suite of industry-leading cloud-based productivity and collaboration tools supporting data up-to OS . This includes core Microsoft applications such as MS Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, SharePoint, Teams [Premium] and more.
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Blacklight Software
Blacklight work with Microsoft 365 to allow public sector organisations such as central and local government bodies, education, healthcare and social housing providers to improve collaboration and working processes.
Microsoft 365 offers electronic document & record management, digital workplace and collaboration functionality.
Integrations with other systems allow for automated processes.
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EBO
EBO’s AI-powered Elective Recovery product uses a combination of AI technologies, risk stratification and process automation to help validate waiting lists and maximise utilisation.
It is based on three digital pillars:
- Automated waiting list validation
- Two-way conversation-based Patient Initiated Follow-ups (PIFU).
- Smart rebooking of cancelled slots
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Charterhouse Voice & Data
8x8 Meetings are integral to the Unified Communications services provided through 8x8's X Series user plans. These services support video-based meetings, events, and team collaboration, featuring functionalities like whiteboarding for enhanced interaction and productivity.
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Insight
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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Softcat Limited
An intuitive, Direct Routing-as-a-Service solution, based on Azure, seamlessly integrates native PSTN calling into Microsoft Teams through the 8x8 XCaaS platform. It offers access to local PSTN replacement in nearly 60 countries. 8x8 calling plans offer various unmetered outbound calling choices for up to 48 international destinations.
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Digital Space Cloud Services Limited
X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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OpenText Corporation
OpenText™ Notifications brings email, SMS, push, voice and fax messaging channels together into a single, cloud-based messaging platform, eliminating siloed communication services. Whether sending one or millions of messages, Notifications makes it easy to deliver personalized messages to customers’ channel of choice to start conversations, expand visibility and fuel sales.
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Clear Visual Communications Ltd
Cloud video service offering secure, scalable video meeting solutions and advanced interoperation with Microsoft Teams
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OSTRATTO LTD
Google Workspace Enterprise Standard offers real-time collaboration including Gmail, Calendar, Docs, Drive, Meet with as much storage as you need. Up to 250 users in Meet. Security: Vault, Advanced Data Loss
Prevention, Cloud Identity Premium, Management:Advanced enterprise control and customisation. 24 x 7 Enhanced Support via Google. Reseller: Ostratto
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Freshworks Inc.
Freshworks Customer Service Suite is our omnichannel offering that integrates a conversational AI interface and chatbots with advanced ticketing and collaboration features. The robust solution empowers businesses to deliver exceptional customer support while providing the option to add on additional capabilities. Our solution provides AI-powered self-service capabilities across multiple channels.
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Hootsuite Inc
Hootsuite is a social media management, engagement, monitoring and listening platform. It enables organisations to collaboratively deliver social media strategies across departments and social networks from one secure, web-based and mobile dashboard. Hootsuite integrates with existing systems, helping organisations to more effectively inform and engage with communities through social media.