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NEO TECHNOLOGY LIMITED
A D365 CRM based unified housing technology solution that allows users to manage tenancies, repairs, planned maintenance, assets, operations, payments and arrears in real time to improve tenant satisfaction, reporting, governance and compliance, as well as optimising efficiency across the organisation.
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NEO TECHNOLOGY LIMITED
Neo Technology's Unified Customer Experience platform utilises data analytics to personalise interactions and centralise customer data across channels, enhancing customer satisfaction, engagement, and operational efficiency.
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NEO TECHNOLOGY LIMITED
Neo Technology's Cloud Platform Strategy and Architecture Solutions assist clients in formulating comprehensive strategies and architectures for their cloud initiatives, ensuring alignment with organisational objectives and seamless migration processes.
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NEO TECHNOLOGY LIMITED
Neo Technology's Automated Discovery Tools streamline processes by identifying and automating repetitive tasks, enhancing operational efficiency and accuracy. These tools analyse workflows and recommend automation opportunities, reducing manual effort and improving productivity across various industries.
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NEO TECHNOLOGY LIMITED
Neo Technology's Accessibility Assessment Service ensures digital products and services comply with WCAG standards and accessibility regulations. Our certified UX practitioners conduct thorough audits, providing actionable insights and recommendations for improving accessibility and achieving compliance.
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NEO TECHNOLOGY LIMITED
Empower your organisation with Neo Technology's advanced vulnerability data management solution tailored for the housing sector. Seamlessly integrate data from multiple sources, automate vulnerability reviews, and streamline scheduling for efficient decision-making and enhanced customer support.
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NEO TECHNOLOGY LIMITED
Neo Technology's Customer Engagement Portals offer interactive platforms for customers to engage with you, access information, and request services seamlessly. These portals enhance communication, empower customers in every channel, and streamline management processes for improved customer satisfaction.
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NEO TECHNOLOGY LIMITED
Neo Technology's Housing Tenancy Management Solution offers a comprehensive platform for managing tenant-related activities in the housing sector. It facilitates efficient tracking, monitoring, and analysis of tenant information, ensuring smooth tenancy operations and compliance with regulations.
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NEO TECHNOLOGY LIMITED
Neo Technology's Supplier Management Solution offers features such as work order management, real-time updates, communication tools, scheduling system, document management, and performance analytics to streamline operations, optimise costs, improve communication, and enable data-driven decision making.
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NEO TECHNOLOGY LIMITED
Neo Technology's Feedback Management Solution, is a versatile SaaS platform hosted securely on Microsoft Azure. It efficiently manages customer complaints, handles feedback, and tracks issues with integrated workflows, ensuring compliance with statutory and regulatory requirements across various sectors.
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NEO TECHNOLOGY LIMITED
Neo Technology's Data Architecture and Modelling service offers a comprehensive framework featuring reference models to expedite the creation of data models (conceptual, logical, physical), relationship matrices, business glossaries, and data integration architectures for both operational and analytical purposes.
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NEO TECHNOLOGY LIMITED
Neo Technology's visits and inspections solution offers robust features including multi-visit recording, appointment scheduling, workflows with automated reminders, digital checklists, photo upload, automated fault reporting, real-time updates, feedback mechanisms, and performance analytics, aimed at increasing resident satisfaction and improving inspection efficiency.
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NEO TECHNOLOGY LIMITED
Neo Technology's Electronic Document Management System (EDMS) enables instant archiving, searching, and retrieval of customer data, enhancing customer service delivery. Our solution transforms organisational data by providing tailored content, file formats, and delivery channels based on business needs, document content, or customer preferences.
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NEO TECHNOLOGY LIMITED
Neo Technology's Document Management solution offers features like document retrieval, upload and tagging, notifications, search functionality, access permissions, secure storage, online edits, photo upload extension, and bulk letter splitting. It ensures compliance, improves information accessibility, enhances customer experience, and streamlines internal processes.
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NEO TECHNOLOGY LIMITED
Neo Technology's Housing Application and Allocation System offers features such as user profiles, intuitive application management, waiting list prioritisation, preference-based property reservation, integrated communications, and secure document upload to enhance tenant engagement, streamline property allocation, ensure transparency, and improve customer experience.
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NEO TECHNOLOGY LIMITED
Neo Technology's Housing Service Charges solution offers a streamlined approach to managing service charges for housing associations. With features like automated billing, customisable invoicing, and transparent reporting, it ensures accurate and efficient handling of service charges, enhancing financial management and tenant satisfaction.
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NEO TECHNOLOGY LIMITED
Neo Technology's Correspondence and Enquiry Management Solution, offers a versatile SaaS platform hosted securely on Microsoft Azure. It efficiently records and manages correspondence from various channels, enabling tailored workflows based on correspondence types, catering to sectors like local government, central government, health, and private industries.
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NEO TECHNOLOGY LIMITED
Neo Technology's ASB management solution offers an expanded workflow, audio file upload, parties' management, linkage of multiple instances to one incident, workflow pause/reactivation, categorisation of ASB levels, progression dashboard, communication channels, and secure documentation handling for compliance, resident safety, trust, and incident reduction.
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NEO TECHNOLOGY LIMITED
Neo Technology's Service Mapping and Blueprinting Solutions provide a holistic framework to map service delivery processes, enabling organisations to identify bottlenecks, streamline workflows, and improve customer satisfaction. Through visual representations and data-driven insights, businesses can optimise their operations for enhanced efficiency and effectiveness.
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NEO TECHNOLOGY LIMITED
Neo Technology's AWS Managed Services provide comprehensive support to optimise your AWS platform, allowing you to focus on your core services and users. Our tailored solutions cover AWS infrastructure, platform, and software-as-a-service (SaaS) offerings, including microservices, databases, AI/machine learning, and IoT applications.
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NEO TECHNOLOGY LIMITED
Neo Technology's Open APIs empower contractors with seamless access and integration capabilities. Contractors can initiate repairs, access data, and upload documentation securely. Features include comprehensive API documentation, authentication, scalability, and developer support. This fosters enhanced contractor engagement, improves operational efficiency, encourages innovation, and cultivates ecosystem partnerships.
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NEO TECHNOLOGY LIMITED
Neo Technology's Anti-Social Behaviour Management Solution aids in handling all aspects of ASB incidents, community protection orders, and notices. It utilises intelligent case association to provide valuable insights to teams. Integrated with platforms, it offers workflow and document automation, facilitating communication and decision-making processes.
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NEO TECHNOLOGY LIMITED
Neo Technology's Case Management Solutions cater to various scenarios like investigations, service requests, and incident handling. Our experts assess each scenario individually, leveraging common design approaches to tackle specific issues effectively. We offer flexible implementation packages, ranging from proof of concept (PoC) to large-scale deployments.
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NEO TECHNOLOGY LIMITED
Neo Technology's Application Revitalisation Solutions help modernise your existing applications, addressing technical and security challenges to enhance digital service flexibility, usability, resilience, and efficiency. By modernising your applications, you can prolong the lifespan of legacy systems, reduce ongoing costs, and expand functionality through application refactoring for decreased technical debt.
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NEO TECHNOLOGY LIMITED
Neo Technology's Data Strategy and Maturity Assessment (DMA) Service outlines a strategic approach to leverage information assets in line with organisational goals. Conducted through DAMA or Central Digital & Data Office (CDDO), the DMA evaluates current capabilities and provides actionable insights. A roadmap guides improvements in governance, architecture, BI, MDM.
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NEO TECHNOLOGY LIMITED
Neo Technology's Contractor Workforce Management Solution offers a comprehensive system for effectively managing contractor operations. Hosted in the cloud for flexible access, it includes CRM and Communication Engine features. This system streamlines repair logging, job progression, costing, materials management, subcontractor oversight, diary appointments, scheduling, and enables mobile working.
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NEO TECHNOLOGY LIMITED
Neo Technology offers rapid digital prototype development services, employing a small scrum team and Agile management tools such as Jira or Azure DevOps. We swiftly create Proof of Concept (POC) applications using suitable toolsets like Low Code or React Framework to address client challenges and outline future solution pathways.
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NEO TECHNOLOGY LIMITED
Neo Technology's Data Insights and Analytics Strategy Service offers tailored recommendations to enhance your organisation's data capabilities. We provide strategic guidance on operating models, technology solutions, and skill development to integrate data analytics into your digital strategy effectively. Our roadmap ensures incremental value delivery and cost-effective analytics development.
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NEO TECHNOLOGY LIMITED
Neo Technology offers comprehensive Data Governance Solutions to establish robust governance structures, ensuring efficient management of data as a crucial business asset. The framework encompasses maturity assessment, change management, role delineation (data owners, stewards, custodians), literacy programs, training, communication strategies, ethical guidelines, and compliance with regulations like GDPR, and ISO27001.
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NEO TECHNOLOGY LIMITED
Neo Technology's Digital Document Management Solution offers a scalable, browser-based platform for efficiently and securely managing document and data lifecycles. Through robust automation and workflow capabilities, it optimises core service delivery by reducing administrative burdens, automating processes, and facilitating seamless integration, ultimately enhancing agility and delivering cost savings and efficiencies.