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Softcat Limited
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCS2024GC14
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Ve3 Global Ltd
There are several add-ons that extend the omnichannel capabilities of Dynamics 365 Customer Service such as Chat, Digital Messaging, and Virtual Agent for Customer Service.
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Insight
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHI2024GC14
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Phoenix Software Ltd
Microsoft Copilot for Service is an AI-powered productivity tool that integrates with existing CRM solutions. Using AI to enhance customer experiences and boost productivity. By seamlessly working alongside popular Microsoft 365 apps like Word, Excel, PowerPoint, Outlook, and Teams, to provide real-time intelligent assistance to enhance creativity and productivity.
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Softcat Limited
Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.
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Softcat Limited
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHS2024GC14
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Arcus Global Limited
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHA2024GC14
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Barrier Networks
This modular offering gives customers the visibility, automation and record keeping they need for the laws and frameworks that matter most to their compliance program
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Arcus Global Limited
Revenue Cloud helps you take control of revenue growth, across every channel. As part of Salesforce Customer 360, Revenue Cloud unifies data across the entire revenue lifecycle. Connect all your revenue processes, on a single platform. Launch new revenue streams. Optimize revenue efficiency. Ultimately, transform the B2B buying journey. SFDCA2024GC14
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Format14CRM Limited
Creatio Service helps you to paint a complete picture of the customer conversation through an omnichannel communication centre that enables service professionals to deliver consistent and outstanding customer experiences.
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INTEGRATION360 LIMITED
Document360 is an online AI powered knowledge base platform to host and create documentation for customers and teams.
Self-service platform to build, share and manage knowledge base, product documentation, manuals, SOPs, Wikis and more.
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INFOPAD LTD
InfoPad's Customer Service Quickstarter for Dynamics 365 CRM accelerates your customer service setup, optimising efficiency and enhancing customer interactions. This service rapidly deploys core customer service functionalities, providing a robust foundation that can scale with your business needs.
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Insight
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCI2024GC14
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NTT DATA Business Solutions (UK) Limited
SAP Emarsys Customer Engagement, part of SAP Customer Experience, offers an omnichannel solution that enables marketers to create and scale personalised, real-time marketing campaigns across various channels. This approach accelerates business results, facilitates one-to-one personalisation, and actively engages customers through multiple channels to enhance customer lifetime value with intelligent interactions.
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Forfront Limited
e-shot™ is the internal communication platform trusted by the public sector to manage highly effective internal messaging.
Whether it is staff newsletters or emergency comms, e-shot gives you a simple solution for sending targeted and accessible messaging to your audience.
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MAKE TIME COUNT TODAY LTD
We support Forces and agencies that engage with Victims to operate in a code compliant manner.
Our solution helps agencies collaborate to support Victims of crime, assess needs, keep them up to date, provide a safe space, gather feedback from users and support them in the justice process.
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Softcat Limited
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCS2024GC14
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PURIFY TECHNOLOGY LTD
Offering Microsoft Teams integration: the solution brings advanced contact centre features to Microsoft Teams, offering customer experience optimisation, omnichannel communication , a dialogue management platform, personal IVR, intelligent skills-based routing, presence management, realtime dashboard analytics and data-driven dashboard reporting, customisable workflows, compliance and security and workforce engagement management integration.
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EntServ UK Ltd part of the DXC Technologies Group
DXC's Microsoft Dynamics 365 Customer Engagement offering is a Secre Azure Cloud platform for Digital Transformation. It enables Intelligent Customer Experience, Customer Service, Marketing, Field Service, Analytics, Omni-Channel, Citizen Engagement, Social Care, IoT, ITSM, and New Care Models, Proactive Engagement with built-in Co-Pilot AI capabilities.
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Reply Limited
Microsoft Dynamics 365 Sales is a comprehensive customer relationship management (CRM) platform that helps businesses streamline sales processes, enhance customer interactions, and optimize sales performance. It integrates with other Microsoft 365 applications, providing a unified solution for managing leads, opportunities, and customer relationships.
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Saascoms
Omni-Reach is a platform for customer engagement via two-way sms and/or webchat. It includes a trainable chatbot that can do the heavy lifting, handle and answer FAQ's before handing to the correct team or agent based on query type
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NEC SOFTWARE SOLUTIONS UK LIMITED
Local Welfare Provision Managed Service provides local authorities with a fully managed remote processing service for the administration of Local Welfare Crisis Grants and Community Care Grants.
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Ceox
Ceox Dynamics 365 Case Management enables Public Sector organisations to receive, record and resolve cases utilising Microsoft’s Dynamics 365 cloud-based platform. Configure or customise MS Dynamics for: Management of Licences Permits, Tribunals, Appeals and Grants Management, Conciliation Management, Disease Surveillance, Memberships, including Registration, Renewals, Payments, Subscriptions, Events and professional development.
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Arcus Global Limited
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCA2024GC14
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XMA Limited
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHX2024GC14
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SAP UK Ltd
SAP Customer Data Cloud builds trust with businesses, partners, and customers through seamless engagements and personalised digital experiences, turning anonymous visitors into loyal customers.
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Fujitsu Services Limited
Fujitsu Smart Ticketing (CMS) will provide you with a cloud solution for passenger transport organisations, allowing management of customers and smartcard functions within an ITSO smart ticketing environment. Operating to the latest payment and government standards, the CMS manages concessionary and commercial ticketing customers for public and private transport authorities.
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Softcat Limited
CRM Analytics Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCS2024GC14
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Brightwire
Brightwire delivers Microsoft Dynamics365 solutions combined with Umbraco for Customer Web Portals - a fully configurable, easy to use and easy to manage software platform. Solutions include web portals for contact, engagement and marketing, correspondence and complaints handling, legal case management, patient management, and customer service in call centre operations.
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EntServ UK Ltd part of the DXC Technologies Group
DXC solutions for Salesforce enable public sector clients to provide secure, market-differentiating customer experiences through the innovation of the Salesforce platform. DXC's global team of certified Salesforce experts provide services relevant to every stage of a company's digital transformation from implementing new solutions to optimizing and extending existing Salesforce environments.