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32 results found containing redcentric in All lots
REDCENTRIC SOLUTIONS LIMITED
Omnichannel Contact Centre for Microsoft Teams is a feature-rich omnichannel environment, functioning as a comprehensive collaboration and customer engagement platform. It seamlessly integrates back-office staff with frontline agents, allowing employees to collaborate and support customers within a unified platform. This integration minimises switching between tools and applications, improving efficiency/productivity.
The Teams Insights service provides custom reporting and analytics for Microsoft Teams customers. It offers powerful Microsoft Teams user-defined reports, daily dashboards, and trend monitors for actionable insights. These reports empowers informed decision-making and efficient organisation management.