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Puzzel Ltd
Puzzel Contact Centre offers an omnichannel contact centre with Voice, Email , SMS, Webchat, WhatsApp, Social Media all integrated in a single compelling UI.
It also offers full administration capabilities, PCI Payments, AI / Chatbot, knowledgebase and integration to other systems via a set of comprehensive open APIs.
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IMImobile Europe Ltd
Healthcare Communications omni-channel communication platform Webex-Connect for Health enables healthcare providers to orchestrate and automate contextual, real-time interactions and end-to-end journeys across the patient pathway. Includes SMS/RCS/Voice/email/Video/Push/In-App/WhatsApp/Chatbots and much more. Offering integrations with leading EPR/PAS systems & Call Centre solutions facilitating a handoff to an administrator where required.
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OpenText Corporation
InfoArchive is an enterprise archiving platform to secure and leverage application data (structured and unstructured).
It enables legacy application retirement and decommissioning; optimisation of production environments; application data integration and re-use to support new users, cloud applications and analytics.
Retention and compliance through easily accessible unified archive with reduced TCO.
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SmartCitizen Limited
An electronic ID card via a mobile app, displaying a user's photograph, age, entitlements, and card information based on their corresponding record within the SmartConnect Cloud CMS. IOS and Android available. Optional extras include payments, journey planning, QR codes, proof of age/entitlement, visitor tracking, door access, HCE and commercial ticketing.
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PURIFY TECHNOLOGY LTD
Offering Microsoft Teams integration: the solution brings advanced contact centre features to Microsoft Teams, offering customer experience optimisation, omnichannel communication , a dialogue management platform, personal IVR, intelligent skills-based routing, presence management, realtime dashboard analytics and data-driven dashboard reporting, customisable workflows, compliance and security and workforce engagement management integration.
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EntServ UK Ltd part of the DXC Technologies Group
DXC's Microsoft Dynamics 365 Customer Engagement offering is a Secre Azure Cloud platform for Digital Transformation. It enables Intelligent Customer Experience, Customer Service, Marketing, Field Service, Analytics, Omni-Channel, Citizen Engagement, Social Care, IoT, ITSM, and New Care Models, Proactive Engagement with built-in Co-Pilot AI capabilities.
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Somerford Associates Limited
Kafka’s founders Confluent sets Organisations’ data in motion
Real-time/Digital Transformation/Edge/Citizen Data 360 View/Personalisation/Self-Service/Continuity/Data connectivity
Streamlining Defence/Central Agencies' Operational decisions
Cross-Departmental Data sharing
Smart Supply Chain/Logistics
Event-driven microservices, modernising legacy & connecting hybrid cloud systems
Delivering real-time usage/analytics, streaming ETL.
Flink/Stream processing
Available on AWS Marketplace
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Reply Limited
Microsoft Dynamics 365 Sales is a comprehensive customer relationship management (CRM) platform that helps businesses streamline sales processes, enhance customer interactions, and optimize sales performance. It integrates with other Microsoft 365 applications, providing a unified solution for managing leads, opportunities, and customer relationships.
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Tractivity Ltd
Tractivity is a cloud-based, UK stakeholder engagement tool, providing functionality to manage and engage with all stakeholders through a single system. Whilst maintaining GDPR compliance, Tractivity facilitates the management of every aspect of your engagement process by securely logging communications with built-in tools such as surveys, newsletters and issue management.
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Saascoms
Omni-Reach is a platform for customer engagement via two-way sms and/or webchat. It includes a trainable chatbot that can do the heavy lifting, handle and answer FAQ's before handing to the correct team or agent based on query type
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CloudSource Ltd
Establishing a Microsoft Power Platform Centre of Excellence (CoE) means investing in and nurturing organic growth while maintaining governance and control. A CoE is designed to drive innovation and improvement.
A CoE can be a powerful way for a Public Sector organisation to align around business goals.
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Ceox
Ceox Copilots, Virtual Agents and Chatbots empowers public sector organisations to exploit Artificial Intelligence by delivering citizen interactions via intelligent conversational agents. Chatbots can be delivered with the sophisticated Microsoft AI Azure Bot Service and the drag and drop Power Virtual Agents functionality delivered as part of the Power Platform.
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Ceox
Ceox Dynamics 365 Case Management enables Public Sector organisations to receive, record and resolve cases utilising Microsoft’s Dynamics 365 cloud-based platform. Configure or customise MS Dynamics for: Management of Licences Permits, Tribunals, Appeals and Grants Management, Conciliation Management, Disease Surveillance, Memberships, including Registration, Renewals, Payments, Subscriptions, Events and professional development.
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SAP UK Ltd
SAP Customer Data Cloud builds trust with businesses, partners, and customers through seamless engagements and personalised digital experiences, turning anonymous visitors into loyal customers.
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Fujitsu Services Limited
Fujitsu Smart Ticketing (CMS) will provide you with a cloud solution for passenger transport organisations, allowing management of customers and smartcard functions within an ITSO smart ticketing environment. Operating to the latest payment and government standards, the CMS manages concessionary and commercial ticketing customers for public and private transport authorities.
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GRANICUS-FIRMSTEP LIMITED
govDelivery is a digital communications solution providing email marketing, campaigns, internal communications, text, two-way text, alerts, RSS and social media integration. govDelivery offers personalisation, automation, targeted messaging, high deliverability, best-in-class security, advanced analytics, customised templates and a network of 16 million+ UK subscribers to help organisations reach segmented audiences.
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Netpremacy Limited
Realtime is the broadest, most advanced customer collaboration solution available today. Enable secure co-browsing or screen sharing across both the desktop and mobile web as well native mobile apps, all without the need for any type of download or installation required. Integrate seamlessly with any vendors' text chat.
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Dun & Bradstreet Ltd
D&B Shipping Insights provides thousands of import export attributes and transactions, then surfaces the associated companies. A full suite of risk scores and ratings can be used across the wider supply chain to manage risk and find alternative suppliers. Connected data includes global ownership ESG, human rights and climate risks.
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Phoenix Software Ltd
Dynamics 365 Sales Enterprise
Sales Enterprise provides customization, extensibility, embedded intelligence, and manual forecasting, in addition to all the functionality available in Sales Professional.
Dynamics 365 Sales Professional
Sales Professional provides core sales force automation or SFA that is used by an organization without a complex sales organization.
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TRANSUNION INTERNATIONAL UK LIMITED
Reduce manual data gathering and help deliver a better consumer experience. TransUnion’s Open Banking Platform makes it easier to onboard consumers in the digital age. This end-to-end product developed entirely in-house enables consumers to share financial data through a secure, seamless screen flow — hosted in a safe, agile environment.
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CDW Limited
AWS Marketplace is a curated digital catalogue that makes it easy for Buyers to find, buy, deploy, and manage third-party software, AI/ML models and algorithms and the data sets they need to build solutions and run their organisations. The service available on GCloud 12 is ‘Bring Your Own Licence’ (BYOL).
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CIVIC
ADMS is for organisations responsible for the management and collection of debt for individuals and companies.
The debt system includes an assessment process, payment reconciliation (with integration to other sources such as bank accounts and payment gateways) and renegotiation phase if required by the case.
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Brightwire
Brightwire helps organisations plan and deliver Microsoft Dynamics 365 applications - a fully customisable platform that is easy to use and manage, and which enables contact management, and marketing automation through a single interface. Get a 360 degree view of your customer, improve engagement and realise value.
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GoPro Consulting Ltd
ANCM is a low-code, high configuration, advanced notification case management solution. ANCM is focused on providing an eas-to-use service that allows service provider to submit statutory notifications to relevant regulatory oversight bodies about their activities and provide efficient compliance review and notification processing for the authority.
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Softcat Limited
With Nintex Workflow Cloud, you can quickly design and deploy deeply integrated, powerful workflow applications with easy-to-configure logic and rules that eliminate manual work – using clicks, not code.
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INETUM DIGITAL SERVICES UK LIMITED
ServiceNow Custom Application service provides pre-built solutions for Customers to introduce new capability within their ServiceNow platform. The platform is a ready‑built foundation that transforms how your business operates and delivers world leading workflow experiences to transform how work gets done across ITSM, CSM, HRSD, ITOM, ITAM, ITBM, WSD, Apps.
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Orcuma Ltd
Our Property and Housing Management Case Management Software is a comprehensive solution designed to support property and housing agencies in efficiently managing housing stock by providing tools for area gradings, maintenance tracking, financial management, and compliance monitoring. Streamline operations and enhance the overall management of residential and commercial properties.
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Brightwire
Brightwire delivers Microsoft Dynamics365 solutions combined with Umbraco for Customer Web Portals - a fully configurable, easy to use and easy to manage software platform. Solutions include web portals for contact, engagement and marketing, correspondence and complaints handling, legal case management, patient management, and customer service in call centre operations.
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Abavus.co.uk
Our Apps, eForms and My Council Portal provide a native mobile customer and internal self-service platform following GDS standards. Full range of customer-facing and internal digital processes (Report, Book, Apply, Pay) can be created as web forms. Fully configurable, supporting all open standards for integration to other systems.
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Forfront Limited
e-shot™ is the digital communication platform trusted by the public sector to send highly effective omnichannel campaigns.
Whether it is a national campaign to raise awareness or a highly targeted one to drive behaviour change, e-shot gives you a simple solution for sending multi-channel, accessible messaging to your audience.