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TERADATA (UK) LIMITED
Teradata Vantage is the connected multi-cloud data platform for enterprise analytics. It unifies everything— data lakes, data warehouses, analytics, and new data sources and types. Vantage delivers unparalleled performance for complex analytics and mixed workloads against massive data sets. Use your tools to create models and run them on Vantage.
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EXTRA TECHNOLOGY LIMITED
We resell Expert.ai's Natural Language Programming Tool which is able to read unstructured data, such as emails, understanding the meaning and context.
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Amillan Ltd
The Cirrus dashboard functionality offers extremely powerful live data visualisation from the moment your first agent handles a call, email, webchat or any other type of interaction. Using a widget-based approach (similar to that used for Agent desktops) our Contact Centre delivery team will create entirely bespoke, personalised wallboard layouts.
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WR LOGIC LIMITED
Utilising Power Platform, encompassing Power Apps, Power Automate, Power BI, and Power Virtual Agents, businesses can swiftly construct advanced solutions, enhancing efficiency and automating processes. WR Logic, a prominent Microsoft Power Platform partner, facilitates cost-effective modernisation and automation of vital business operations.
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Amillan Ltd
Provides access for administrators and operational managers to configure various aspects of the Cirrus CCaaS platform, reducing reliance on your organisation’s IT support personnel.
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Softcat Limited
Salesforce - Government Engagement Cloud is a leading global provider of cross-channel digital marketing software-as-a-service solutions that empower organisations of all sizes to communicate with their customers through email, mobile, social, ads, and web experiences. SFDCS2022GC13
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The Access Group
Access Screening is one of the UK’s most respected background screening providers offering comprehensive vetting capabilities.
Harnessing state-of-the-art functionalities, Access Screening delivers a highly automated cost-effective, user-friendly compliance solution that is already integrated into Access's own front office CRM system and can be integrated into HR and recruitment platforms.
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Synalogik Innovative Solution
Meet Scout® by Synalogik, a one-of-a-kind, auditable and evidential data aggregation platform for discovering hidden risks and providing searches across third-party, internal, and open-source data sets. Scout® automates enquiries individually or bulk upload. Real-time interrogation of multiple investigations with automated risk analysis for identification of fraud or other criminal activity.
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XMA Limited
Salesforce - Government Engagement Cloud is a leading global provider of cross-channel digital marketing software-as-a-service solutions that empower organisations of all sizes to communicate with their customers through email, mobile, social, ads, and web experiences. SFDCX2022GC13
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Verint Systems Inc.
Verint delivers market-leading solutions that help address the challenges of customer engagement. Verint Messaging powers digital customer service with a seamless, integrated solution for both AI -driven bots and human agent-based customer engagement. Providing a digital CRM platform for messaging channels like Facebook Messenger, Twitter, Apple Business Chat, WhatsApp, Instagram,
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Mobile Edge UK
AI Chat service for Amazon Echo, Facebook and websites. AIML (version 2.0) is used to provide a common knowledge base, providing consistent responses across all channels. Can link to trained neural networks and authentication (IDV) services for account and status checking.
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Synalogik Innovative Solution
Meet Scout® by Synalogik, a one-of-a-kind, auditable and evidential data aggregation platform for discovering hidden risks and providing searches across third-party, internal, and open-source data sets. Scout® automates enquiries individually or bulk upload. Real-time interrogation of multiple investigations with automated risk analysis for identification of fraud or other criminal activity.
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Synalogik Innovative Solution
Meet Scout® by Synalogik, a one-of-a-kind, auditable and evidential data aggregation platform for discovering hidden risks and providing searches across third-party, internal, and open-source data sets. Scout® automates enquiries individually or bulk upload. Real-time interrogation of multiple investigations with automated risk analysis for identification of fraud or other criminal activity.
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Orlo
Orlo is the UK's number one social media management platform and the only one designed for the public and third sectors. Hundreds of organisations, including 3/4 of UK constabularies, 30% of local councils and many housing associations, rely on Orlo to connect with the communities they serve, via digital channels.
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Panacea Applications Limited
Designed with communications professionals to create an end-to-end media management solution. Manage enquiries, interactions and conversations with stakeholders, distribute press-releases and statements and monitor their reach. Link activity to contacts, subjects and campaigns. With integrated project management tools to plan and monitor activity and ensure you achieve your communications targets.
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Redmoor Health
Redmoor Creative Marketing offers the complete range of marketing services, enabling organisations to define a strategic marketing approach to reach their target audience. Our services include social media, creative marketing, campaign design and website development. Our team is comprised of specialists across a range of strategic, creative, and technical services.
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Amillan Ltd
Screen Recording functionality provides Quality Assurance colleagues with the ability to replay an agents desktop view alongside the audio of the call. This invaluable information will allow for a complete picture of how the agent handled the interaction including navigating other applications.
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DATAGARDENER SOLUTIONS LIMITED
ESG System helps you evaluate your company’s sustainability using ESG (Environmental, Social and Governance) indicators for measurement. We are connected with 23+ data sources and create the first assessment based on the information we get from our sources and then we have self-assessment questions to mitigate the gap.
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Synergistic Resources Ltd
KNIME Cloud Analytics Platform is the open source software for creating data science. It makes understanding data and designing data science workflows and reusable components accessible to the data scientist. It does guided analytics, business intelligence, data mining, deep learning, data analysis, text mining and Big Data.
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Consult SMB Limited
CSMB's website design services include the planning, design, build, configuration and management of websites and online applications delivered in the cloud on a Content Management System you control. CSMB work to understand your business drivers, target audiences and objectives thus helping our clients deliver the best possible first impression.
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Inform Communications Ltd
Artificially Intelligent, NLP services designed specifically for local, central government and public sector. Seamless, omni-channel continuity across telephony, IVR, voice, email, mobile apps, SMS, chatbots, virtual agents, live chat social-media Alexa/Google Home for enhanced customer service. Integration with client systems. Inform can build and manage services or clients can self-manage.
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Twin Technology
Twin Technology offers SaaS based Cloud platforms to connect to any sort of data sources and provide seamless Visualisation (insights). All customers can build survey and manage all business data through forms provided in the platform. Includes smartapps and powerapps.
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Cloud Technology Solutions Ltd
Syntasa software provides customers the ability to examine big data produce useful reporting and conduct insightful analysis. Syntasa software is an AI-enabled software that ingests raw data, stitches activity for each individual, creates features, trains models, deploys algorithms to production, and activates them.
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Synalogik Innovative Solution
Synalogik provides range of advanced training which is developed and delivered separately to Scout User training. This advanced training portfolio is perfect for those who are looking to build knowledge in identification, handling and verification of digital information, and the legislation around it, within LEAs, local and national government agencies.
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SPROUT SOCIAL UK LTD
Sprout Social is a social media management and optimization platform for brands and agencies of all sizes. Our platform gives you a single hub for social media publishing, analytics and engagement across all of your social profiles.
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Amillan Ltd
Cirrus Conversational Analytics provides accurate call transcription and automated analysis of words, phrases, categories and themes in conversations.
The analysis of conversations provides both customer intelligence and insights for improving contact centre efficiency, customer experience, agent performance and adherence to compliance regulations.
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The Access Group
Access Charity CRM is a user friendly and modular Contact Relationship Management solution which caters for non-profit, education and membership organisations. It addresses Marketing and Communications, Income / Donation Processing, Gift Aid processing, Event Management, Volunteer Management, Professional Fundraising, Membership management and Grant Awarding.
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Amillan Ltd
The Cirrus Omni Video license provides access to a premium quality video chat product that allows end-users and video-enabled agents to converse via video chat, supplemented with web chat if required.
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Synalogik Innovative Solution
By harnessing the power of Synalogik’s Scout and DataHunter platforms within Altia’s SmartCase solution, our customers will benefit from the most streamlined investigation processes and in the knowledge that appropriate checks are in place to ensure legislative and Regulatory requirements are adhered to
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IBM United Kingdom Ltd
Get deep insights from your data, interact with customers and employees on their terms, and train your AI systems on the language of your industry. Infuse AI into your applications to make more accurate predictions, automate decisions and processes, and optimize your team’s time. https://www.ibm.com/watson/products-services