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965 results found

965 results found in Lot 2: Cloud software in the category Customer helpdesk (service desk)

  • Salesforce Experience Cloud

    XMA Limited

    Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCX2024GC14

  • CDW ServiceNow Software and Licencing

    CDW Limited

    A portfolio of vertical, process driven applications built on the best-in-breed ServiceNow platform promoting business process automation through digital workflows and great experiences. The ServiceNow platform leverages a centralised concept of a single data model, single UX, single automation and integration engine

  • Equifax Bank Account Verification

    Equifax Ltd

    Equifax Bank Account Verifier (BAV) is a comprehensive and versatile web or API service that quickly verifies a customer’s identity and validates whether the bank account details provided are correct, valid and associated to the applicant. Equifax utilises data directly from the banks to input data to maximise accuracy.

  • Duty planning solution

    Boomerang I-Comms Ltd

    Boomerang can manage multiple vacancies for temporary appointments, one-off events or recurring requirements. It contacts, counts and fulfils based on requirement. System manages shifts, overtime and emergency manning. It informs a candidate pool of new vacancies, developing rosters and manages out-of-hours support. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Webex Connect

    IMImobile Europe Ltd

    Webex Connect is an Enterprise Cloud Communications Platform that enables businesses to orchestrate and automate contextual, real-time interactions and end-to-end journeys across customer touchpoints including SMS, RCS, Email, Video, Push, In-App, WhatsApp, Apple Business & Facebook Messenger. Webex Connect also offers live agent conversations capabilities and integrations with other systems.

  • Pegasystems Cloud Software - Customer/Citizen Decisioning

    Pegasystems Limited

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement.Customer/Citizen Decisioning is a key part of the platform.

  • Esuasive Housing CRM and Customer Service

    Esuasive

    Esuasive CRM and Customer Service is a core component of Esuasive Housing, a complete, modular, preconfigured solution for Housing Associations and Local Authority landlords, fully customisable and extensible, and built on the Microsoft Dynamics 365 and Power Apps platform.

  • AI for Customer Service using Dynamics 365

    Brightwire

    Brightwire delivers AI on Microsoft Power Platform and Dynamics365 to enable generation of personalised responses to customers and cases. Our solutions range from contact, activity and stakeholder management, complaints handling, legal case management, patient (clinical and veterinary) management, marketing and customer service in call centres and service departments.

  • Policing communications platform

    Boomerang I-Comms Ltd

    Intelligent, automated, threaded messaging designed for the Police. Multi-channel broadcasts, conversational SMS, Email and voice messaging, and appointment management all from an easy-to-use user interface, email inbox or integrated through API. A communication solution for the Police to streamline and manage workflows. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Inoapps Rental Management

    INOAPPS LIMITED

    Inoapps Rental Management and Oracle Cloud Enterprise Resource Planning (ERP) enable end-to-end execution of the rentals process ensuring equipment is at the right place, at the right time - everytime. Track ownership, location, costs and status. Minimise late, incomplete/damaged returns. Avoid project delays. One-stop solution for the complete rental lifecycle.

  • Friends and Family Test for General Practices and Dental Practices

    Leicestershire Health Informatics Service

    Low cost, proven, secure on-line Friends and Family Test (FFT) solutions for GP's and dental practices.

  • Insight - Salesforce Hyperforce Lightning Add-ons

    Insight

    Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCHI2024GC14

  • Britannic private cloud for Mitel

    Britannic Technologies

    Many organisations have made large investments into Mitel platforms and technology. By migrating to Britannic cloud, organisations can protect that investment whilst also benefitting from the strength of Britannic's Private Cloud offer.

  • Automate large scale fulfilment

    Boomerang I-Comms Ltd

    Boomerang can manage multiple vacancies for temporary appointments, one-off events or recurring requirements. It contacts, counts and fulfils based on requirement. System manages shifts, overtime and emergency manning. It informs a candidate pool of new vacancies, developing rosters and manages out-of-hours support. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • SEAtS Special, Extenuating and Mitigating Circumstances (SEMC) Application Management

    SEAtS Software

    SEAtS Special, Extenuating, and Mitigating Circumstances cloud and mobile first application management system simplifies the process for staff and students, eliminating stress and friction, paper-trails, form-filling and decision delays that cause student further stress.

  • MediShout

    MediShout

    MediShout improves staff productivity of organisations. We aggregate all operational departments (e.g. IT, stock, equipment, facilities, estates) and suppliers onto one platform and our app allows staff to instantly report and resolve operational issues. MediShout is applicable to any building relying on operational departments or logistics e.g. hospitals, care-homes, pharmacies.

  • CAFM Explorer

    Idox Software Limited

    Idox’s CAFM (Computer Aided Facilities Management) Explorer helps Facilities Managers manage Helpdesks, Preventive Planned Maintenance (PPM), Risk Assessments, Compliance, Mobile Workforces, Property Portfolios, Real Estate, Asset Management/Maintenance, Cost Control, Resource, Room Booking and IWMS (Integrated Workplace Management Systems). CAFM Web offers powerful live data for managing and creating jobs on-site.

  • Salesforce Hyperforce CRM Analytics

    Arcus Global Limited

    CRM Analytics Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCHA2024GC14

  • FourNet (4net) Cloud Delivered Security

    4net Technologies Ltd

    FourNet's Cloud Delivered Security provides the first line of defence against threats on the internet by blocking malicious destinations before a connection is ever established. It offers DNS-layer security, secure web gateway features and firewall capabilities, all managed from a single dashboard.

  • Pegasystems Cloud Software - Workforce Intelligence

    Pegasystems Limited

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Workforce Intelligence is a key part of the platform.

  • Recursive Labs Relate SMS Live Stream Camera Sharing via Netpremacy

    Netpremacy Limited

    Relate SMS: the easiest way to see live video, just send a text, touch a link and stream live via the remote camera on almost any smartphone. No downloads or app installs required. Video can be either one or two way with an option for an audio channel as well.

  • Voice Enabled Teams

    Six Degrees Technology Group Limited

    Consolidate your Microsoft Teams collaboration software with your unified communications platform, and achieve cost efficiencies whilst delivering a ubiquitous experience to your end users. We'll deploy Microsoft Phone System for your organisation, ensuring you leverage the maximum benefits from Microsoft’s collaboration tool.

  • IBM WatsonX

    Deeper Than Blue Ltd

    Watsonx, IBM's AI and data platform, integrates AI, data, and governance, empowering enterprises to deploy AI across their business using trusted data. It comprises watsonx.ai for training, watsonx.data for data management, and watsonx.governance for transparent AI workflows, addressing critical AI platform needs.

  • Lexzur - Contract Management Software

    BDQ

    Lexzur - Contract Management provides Contract Lifecycle Management and Document Automation

  • Omnichannel Contact Centre for Microsoft Teams

    Redcentric Solutions Limited

    Omnichannel Contact Centre for Microsoft Teams is a feature-rich omnichannel environment, functioning as a comprehensive collaboration and customer engagement platform. It seamlessly integrates back-office staff with frontline agents, allowing employees to collaborate and support customers within a unified platform. This integration minimises switching between tools and applications, improving efficiency/productivity.

  • Finance

    Epaccsys Limited

    Finance systems provider Epaccsys have been supplying Finance systems and Finance solutions for over 15 years with Epicor Finance software. The full suite of Finance modules available include Financial ERP, Distribution ERP, Supply Chain Management ERP and Project Management/Finance ERP.

  • Requisitions

    Epaccsys Limited

    Requisitions systems provider Epaccsys have been supplying Requisitions Software and Requisitions solutions for over 15 years. Additionally there is a full suite of accounting software modules available accompanying the Requisitions solutions and can be extended to include Financial, Distribution, Supply Chain Management and Project Management.

  • SMART: AI Generative AI Upgrade

    ICS.AI LTD

    A generative AI-powered Copilot surpasses basic AI assistants with advanced contextual understanding and adaptive learning capabilities. It offers a deeper, more nuanced interaction, personalizing responses and integrating seamlessly across multiple platforms and services for a comprehensive user experience.

  • Salesforce.com managed services

    Ve3 Global Ltd

    As a Salesforce Consulting Partner, VE3 provides a dedicated managed service to customers for support, administration and small enhancements of their platform with flexible packages of monthly hours

  • Business messaging

    Boomerang I-Comms Ltd

    Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited