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562 results found

562 results found in Lot 2: Cloud software in the category Telephony (including VOIP and SIP connectivity)

  • Trustmarque Direct Routing for Microsoft Teams

    TRUSTMARQUE SOLUTIONS LIMITED

    The Direct Routing service enables PSTN calling and a range of additional call control features for Microsoft Teams. It uses MS Phone System as the PBX. It allows customers to use their preferred voice carrier and enable their users to make and receive PSTN calls in Microsoft Teams.

  • Anywhere 365 Contact Centre

    CORPORATE PROJECT SOLUTIONS LIMITED

    Anywhere365 is a cutting-edge cloud contact center platform that streamlines customer interactions across various channels (omni channel). Offering deep integration capabilities with Microsoft Teams, it enhances communication efficiency, reduces operational costs, and improves customer satisfaction, making it an ideal solution for businesses aiming to optimise their customer engagement strategies.

  • 8x8 Operator Connect for Microsoft Teams

    8x8 UK Limited

    A purpose-built solution, certified through the Microsoft Operator Connect program, that quickly enables native PSTN connectivity in Microsoft Teams and increases admin efficiency. The service is powered by the 8x8 XCaaS platform to provide reliable and flexible calling options and DID numbers for Microsoft Teams Phone users in 20 countries.

  • Fusion - 8x8 Contact Centre

    Charterhouse Voice & Data

    An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.

  • Redcentric Unity IP Voice (UCaaS)

    Redcentric Solutions Limited

    Unity IP Voice is Redcentric’s hosted enterprise voice solution for organisations seeking to modernise their telephony system while controlling costs. It offers carrier-grade IP-telephony voice solution with optional UCaaS features, accessible from various devices. Managed 24/7 voice service, it includes call centre options, free staff calls, and flexible pricing.

  • Horizon Contact - University Clearing Solution

    GAMMA NETWORK SOLUTIONS LIMITED

    Contact Centre (CCaaS) is a scalable cloud based omni channel platform, integrating voice, email and webchat into the Horizon Unified Communications service providing collaborative features. Including call recording, queuing, call backs, surveys, CRM integration, reporting analytics, wallboards, IVR, auto-attendants (ACD), administrators/supervisors/agents access, delivered over WebRTC. Flexible solution for University Clearing.

  • PCI PAL® IVR Self Service

    PCI Pal

    PCI Pal® IVR Payments enables customers to make payments 24/7 without speaking with an agent or accessing a website. Payments are handled within PCI Pal’s secure cloud and can be integrated with an existing IVR platform ensuring that payments are managed within a fully PCI DSS compliant solution.

  • Teleware Cloud Contact Centre Recording

    Business Systems (UK) Ltd

    Teleware Communications Manager (TCM) helps you manage inbound and outbound communications and deliver customer service. Built in Azure, TCM is intuitive, scalable, and global. TCM is telephony system agnostic. It includes IVR, recording, reporting, and real-time analytics

  • ICT and Telecoms Installation

    Network 2 Supplies Ltd

    N2S are specialists in large scale multi-site ICT installations, including desktops, screens, unified comms/telephony and managed print. Utilise a fleet of tracked vehicles to return equipment to headquarters for WEEE recycling or resale.

  • CFone VoIP copy

    CRAVEN & FINDLAY LIMITED

    Business cloud and VoIP phone systems.

  • 8x8 Cloud PBX

    Digital Space Cloud Services Limited

    X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • 8x8 Contact Centre

    Digital Space Cloud Services Limited

    X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • Business Telephone Systems

    Kick ICT

    We offer UK business telephone systems that will improve your business communications, including set up of telecom systems, VoIP, business landlines and call recording solutions from vendors including 3CX, Horizon, Avaya and Microsoft Teams Phone.

  • Contact Centre

    Intercity Technology Limited

    Intercity’s Contact Centre platform enables efficient customer engagement and support. It offers omnichannel communication (voice, chat, email), call routing, IVR, analytics, and CRM integration. Improving customer service, agent productivity, and scalability while reducing infrastructure costs. Ideal for businesses seeking flexible and modern customer interaction solutions

  • 8x8 CPaaS (Contact Platform as a Service)

    Digital Space Cloud Services Limited

    8x8’s Contact Platform as a Service. Telephony Contact for superior customer service. Highly compatible. Omnichannel. Customer Interaction via Open API's, AI, CRM integration. Video Integration, Interoperability, SMS

  • PCI Payment System - DTMF masking

    Britannic Technologies

    Cloud Firewall technology auto-mutes calls when rfc2833 compliant DTMF is detected to securely capture payment card details during a live call when speaking with an agent and de-scopes the telephony environment from PCI DSS for payments. This certified PCI DSS Level 1 solution enables call recording compliance and IVR integration.

  • Engage Automation and Digital Transformation

    Inform Communications Ltd

    Engage Automation and Digital Transformation enhances public sector efficiency through advanced AI, CRM, data analytics, and digital communication tools including chatbots and voice assistants. Our digital strategy improves profitability, unlocks additional revenue solutions, streamlines operations and ensures compliance with robust security measures, significantly reducing overheads and improving service delivery.

  • Devyce

    DEVYCE LIMITED

    Devyce is a smarter cloud-based VoIP service. With mobile and desktop apps, the phone system works from anywhere and allows your staff to work as well at home as in the office. AI-assisted features help improve productivity and record-keeping.

  • Voice Services

    ZENZERO SOLUTIONS LIMITED

    Cloud based Voice services (VOIP) to deliver voice connectivity to users, allowing them to make and recieve phone calls to a centralised, hosted voice environment.

  • Microsoft Cloud Licences - Microsoft 365

    LOGIQ CONSULTING LTD

    Logiq is a Microsoft Solutions Partner, providing Microsoft Cloud licences. Logiq has specialist advisors that can capture requirements and recommend the most appropriate licences and those that represent the most value for money. Logiq can provide additional value adding services as required.

  • HeyCentric Income Manager

    QuickThink Cloud Limited

    A powerful suite of payment handling modules all of which feed into a comprehensive Income Management component. This provides a highly effective overview of an organisation’s cash position, assisting in both tactical and strategic decision making by giving a real-time view of the cash position at any given time.

  • 8x8 Cloud Contact Centre

    Digital Space Cloud Services Limited

    X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • Managed Voice Service

    Pure IP

    Fully managed enterprise telephony/voice service delivered as a cloud service (ie. no SBC hardware necessary) but can include on-premises SBC management where necessary. Also caters for hybrid cloud/on-premises environments and integration with legacy PBX's and other telephony applications. Secure, resilient, reliable SIP based communications.

  • Fusion - Horizon Hosted UCaaS Service

    Charterhouse Voice & Data

    Charterhouse's Fusion Horizon is a hosted UCaaS Platform providing features such as; voice/video conferencing, IM, presence, desktop and file sharing, integration with CRMs and IP telephony (VoIP). Operated through handsets, mobile or desktop apps. Web/App interfaces allow realtime access and changes to the many features available on a user basis.

  • Microsoft Teams Calling Plans

    PHOENIX SOFTWARE LIMITED

    A Calling Plan is an add-on telephone service that, when combined with Phone System in Office 365, can become the voice solution for your entire organization. A Calling Plan provides people with a primary phone number and lets them make and receive phone calls.

  • Teamwork Analytics Security & Governance for Microsoft Teams by Nasstar

    GCI NETWORK SOLUTIONS LIMITED

    Teamwork Analytics from Nasstar is a software driven insight tool that proactively measures, collates detailed usage and activity data of your Microsoft Teams environment. Through a series of agile reports, provides instant visibility of adoption, utilisation levels, trends, actionable insights, helping enterprises drive collaboration improvement initiatives and greater business value.

  • Microsoft 365 CSP

    Transparity

    Our CSP Subscriptions for Microsoft 365 provide the subscription licensing of your Microsoft Cloud environment in a flexible and cost-effective manner. We also offer proactively managed services which are offered as a chargeable add-on services, which are materially lower in cost than traditional asset and user based managed service offerings.

  • 8x8 XCaaS (eXperience Communications as a Service) Platform

    INTUITY COMMUNICATIONS LIMITED

    8x8 XCaaS delivers UCaaS, CCaaS and CPaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration (X4) up to contact centre (X8). 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, conversational AI, media recording, analytics and dashboard reporting, customisable wallboards, quality management and open API integration.

  • boxxe Microsoft Teams Calling Plans

    BOXXE LIMITED

    A Calling Plan is an add-on telephone service that, when combined with Phone System in Office 365, can become the voice solution for your entire organization. A Calling Plan provides people with a primary phone number and lets them make and receive phone calls.

  • 8x8 Intelligent Customer Assistant

    8x8 UK Limited

    A powerful, user-friendly, conversational AI solution that enables organisations to create self-service experiences that automate call handling and first contact resolution for voice and digital channel interactions.