Skip to main content

Help us improve the Digital Marketplace - send your feedback

Search results

985 results found

985 results found in Lot 2: Cloud software in the category Customer helpdesk (service desk)

  • TransUnion - Biometric Verification - TruValidate Document Verification and Facial Recognition

    TRANSUNION INTERNATIONAL UK LIMITED

    A web journey, web and mobile app SDK to integrate with app or submission API to deliver global GIID and biometric comparison via passive liveness and likeness checks. Assess the validity of GIIDs with signs of tampering and forgery. Full OCR capture and detailed output providing suggested responses also delivered.

  • TransUnion - Email Risk, Mobile Risk, Device Risk - TruValidate Risk Suite

    TRANSUNION INTERNATIONAL UK LIMITED

    TransUnion and TruValidate enable clients to undertake digital verification and risk assessment in real time. Three solutions exist. ‘Risk’ to assess the fraud risk of an email, mobile or device. ‘Trust’ to find associations between identities and emails and/or mobiles. Device ‘Authentication’ to link a device to a customer account.

  • Insight - Salesforce Experience Cloud

    INSIGHT DIRECT (UK) LTD

    Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCI2024GC14

  • Zendesk, delivered by Route 101 - Zendesk Premier Partner

    ROUTE 101 LIMITED

    Zendesk is beautifully simple software that helps you provide better customer service. Route 101 is a Premier Partner and the current Most Valuable Partner of the Year with Zendesk, offering the entire Zendesk portfolio, including design, implementation, support, training and optimisation, as well as additional contact centre and communications expertise.

  • One time passcode messaging

    BOOMERANG I-COMMS LTD

    Boomerang delivers a robust two-factor authentication (2FA) messaging service, bolstering account security with one-time passcode (OTP) verification. Our solution equips developers with seamless integration tools for heightened protection against unauthorized access. Leveraging Boomerang's platform fortifies accounts, reducing risks and ensuring compliance with ISO 27001, Cyber Essentials, and Cyber Essentials Plus.

  • Dynamics 365 Sales Enterprise

    BECHTLE LIMITED

    A Sales Enterprise license takes your organization beyond sales force automation to meet the needs of more complex sales processes. In addition to all the functionality available with a Sales Professional license, Sales Enterprise capabilities include customization, extensibility, embedded intelligence, and manual forecasting. Also includes Copilot in Dynamics 365 Sales

  • Legal Case Management Software for Legal Teams

    TRICOSTAR SOFTWARE LTD

    Tricostar Legal Case Management (TCM) is a 100% web-based application designed for the cloud, which provides Case and Matter Management tools, integrated Email and Document Management with SharePoint, Email Management with Office 365, Time Recording, Court Bundling, Billing and Client Portal access, with exceptionally strong Reporting and Workflow capabilities.

  • Abavus - Service Desk

    ABAVUS LIMITED

    Service Desk enables administrative teams to manage service requests in line with the SLA for their service area. This can be relevant when assisting external or internal customers and when managing any process (e.g. client request, support ticket, incident or case). Service Desk can also be considered as CRM-lite.

  • Microsoft Dynamics 365 Tribunal & Appeals Management

    CEOX SERVICES LTD

    Ceox’s Tribunal & Appeals Management solution offers a modular Case Management solution built upon Microsoft Dynamics 365 with innovative features that enable organisations to administer hearings, tribunals, courts and appeals effectively and efficiently. The service gives organisations a platform to streamline processes, improve customer service and increase productivity.

  • Spectrum Data Quality

    Ultranyx

    Spectrum Data Quality is a SaaS service based around core Location Intelligence and Customer Information Management web services which can be joined together into customised composite services specific to your needs. Capabilities include data integration, AddressBase geocoding, drivetime routing, address validation, deduplication, normalisation, and geographic and demographic data enrichment.

  • Salesforce Add-Ons

    ARCUS GLOBAL LIMITED

    Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCA2024GC14

  • SmartCitizen Cloud SmartRewards Management System

    SMARTCITIZEN LIMITED

    SmartRewards gives local authority staff the ability to manage a rewards and incentives scheme for their residents. Activities are created within the system which earn points when performed; these points can then be redeemed against defined prizes, or collected to reach certain targets as required.

  • Accenture ServiceNow – ServiceNow Licencing Partner

    ACCENTURE (UK) LIMITED

    Accenture’s Certified ServiceNow Professionals have the skills to advise you on your ServiceNow licencing requirements quickly and effectively to drive maximum value from your investment and accelerating your time to value through the power of our ecosystem in the solutions we create. We lead with an independent point of view.

  • Messaging API

    BOOMERANG I-COMMS LTD

    Boomerang’s RESTful API ensures a secure, functional, high-performance messaging experience. With substantial throughput and redundancy, it meets enterprise needs for instant global messaging. Boomerang's built-in intelligence ensures accurate message matching, empowering developers to create automated conversational workflows seamlessly. ISO 27001, Cyber Essentials, and Cyber Essentials Plus Accredited.

  • Customer Experience Services powered by Amazon Connect

    VE3 GLOBAL LTD

    VE3's customer experience services offer a self-service, cloud-based contact center solution that simplifies the process of delivering enhanced customer service at a reduced cost for businesses. The user-friendly graphical interface in Amazon Connect allows non-technical users to effortlessly design contact flows, oversee agents, and monitor performance metrics.

  • PlanX

    OPEN SYSTEMS LAB LTD

    Plan✕ is a content management system (CMS) for digital services. It enables local authorities to create, share and operate smart, dynamic-form services that make complex rules easy to navigate. Plan✕ is an open source tool, developed with local authorities and DLUHC. The aim is to make planning simpler for everyone.

  • Insight - Salesforce Lightning Experience Cloud

    INSIGHT DIRECT (UK) LTD

    Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCI2024GC14

  • Equine, Livestock and Companion Animal Border Control Service

    EQUINE REGISTER LIMITED

    Enables organisations exchange data and record the arrival and departure of an equine, livestock, companion animals (including dogs and cats) also check the biosecurity status of an animal in advance of its arrival. Supports recording of double ended movements and communications between organisations and users to manage biosecurity and risk.

  • Equifax Commercial Open Banking

    EQUIFAX LIMITED

    Equifax Commercial Open Banking offers the ability to see a full picture of a company. The service combines bureau and company banking data to instantly verify and enhance standard company financial data. This online journey empowers customers to share business banking data granting quicker access to benefits, loans or services.

  • Engagement Management Professional (Public Cloud)

    4 ROADS LIMITED

    This solution enables public sector organisations achieve their customer engagement and digital transformation goals. Key aspects include a customer portal, case management, knowledge management, enterprise search, analytics, end-to-end process automation, CRM and social/email support. Delivered as a cost-effective public cloud solution, each tenant's data/services are securely maintained and individually configured.

  • Mobile Application Development

    LEICESTERSHIRE PARTNERSHIP NHS TRUST

    LHIS Mobile Application Development services allows creation of bespoke apps to suit your unique requirement which can be published to GooglePlay, AppleStore, corporate devices etc. From content creation, usability, design and development, right through to launch and ongoing support. We have the experience and tools on hand to help.

  • Microsoft Dynamics 365 / CRM for Membership and Stakeholder Management

    BRIGHTWIRE TECHNOLOGY SERVICES LIMITED

    Brightwire helps organisations plan and deliver Microsoft Dynamics365 - a fully customisable software platform that is easy to use and manage. Business solutions range from contact, activity and membership management, complaints handling, legal matter management, patient (clinical and veterinary) management, customer service; complaints management; call centres and service departments.

  • Microsoft Dynamics 365 Customer Service (CRM)

    MAZIK GLOBAL LIMITED

    Mazik Global is a Microsoft Solution Partner, using our in-depth automation and technical skills to design and implement end-to-end Dynamics Customer Service transformational business solutions. Used to track customer issues, record interactions related to a case with a full audit trail, and efficiently route work items using case management functionality.

  • Salesforce Sales Cloud

    SOFTCAT PLC

    Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCS2024GC14

  • Patient Centred Care

    GAIASOFT INTERNATIONAL LIMITED

    Integrated, comprehensive, customisable incorporating healthcare management, health records, telemedicine, real-time patient monitoring and personalized treatment plans. Efficient marketplace of labs and imaging providers. Enhances accessibility, improves diagnostic accuracy. Proactive population health through data analytics and learning and healthy family habits.

  • Altia Covert Operations Solution (ACOS) Protected Persons (Witness Protection)

    ABM INTELLIGENCE LIMITED

    ACOS module for managing Protected Persons (Witness Protection) requirements is highly secure and easy to use. Capture all data, identity, financial management, identification documentation including passport, driving licence, family officer. Identified areas of risk are assessed, mitigated and managed effectively ensuring those involved in the process remain fully protected.

  • Resource management solution

    BOOMERANG I-COMMS LTD

    Boomerang can manage multiple vacancies for temporary appointments, one-off events or recurring requirements. It contacts, counts and fulfils based on requirement. System manages shifts, overtime and emergency manning. It informs a candidate pool of new vacancies, developing rosters and manages out-of-hours support. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Sugar Enterprise (On-Premises CRM)

    FORMAT14 CRM LTD

    Built for maximum control and customisability, Sugar Enterprise and Sugar Enterprise + provide a full featured CRM in your designated cloud environment.

  • TransUnion - Identity Verification and Fraud Prevention - TruValidate

    TRANSUNION INTERNATIONAL UK LIMITED

    TruValidate enables clients to digitally verify an identity, in real time, using the latest TransUnion credit bureau, electoral roll and public bad debt data. TruValidate is highly flexible, configurable, and modular, enabling clients to meet their identity verification challenges, aligning with their identity risk appetite, helping achieve better KYC .

  • Demand Responsive Transport Software

    LIFTANGO LTD

    The UK's leading DRT technology platform, enabling cities, local authorities, fleet operators and transit agencies to serve more passengers. Delivering automated scheduling, routing, booking and payments. At Liftango, we guide global organisations and cities on how to plan, launch and scale shared mobility projects.