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GOTO TECHNOLOGIES UK LIMITED
GoTo Resolve enables IT and support professionals to deliver remote support to computers, servers and mobile devices with remote view, remote control or camera share from a web-based or desktop agent console. GoTo Resolve employs robust data security measures to defend against both passive and active attacks.
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OMILIA NATURAL LANGUAGE SOLUTIONS LTD
Omilia Cloud Platform (OCP) is a massively scalable, globally reachable, highly-reliable platform, upon which customers can create scalable and reliable omnichannel automation solutions, in a secure and consistent fashion. OCP enables clients worldwide to augment customer communication with human-like Conversational automation services over any channel/location/language, and at any scale.
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EBO.AI (UK) LTD
EBO's eForms solution represents a step change from 'dumb' onlines forms to 'intelligent', conversation-based data collection
Uniquely, this is done by leveraging the Conversational Form Design functionality in the product.
Through deployed Virtual Assistants the product efficiently gathers forms data across specialties and processes.
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INSIGHT DIRECT (UK) LTD
Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder
IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCHI2024GC14
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Computacenter (UK) Ltd
A comprehensive solution for managing physical assets on a common platform in asset-intensive industries. It offers “built in” mobile access, out-of-the box mapping, crew management and analytical insight. Organisations can share and enforce best practices, inventory, resources and personnel. It helps manage many assets (plant, production, infrastructure, facilities, transportation communications).
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ARROW BUSINESS COMMUNICATIONS LIMITED (Trading under the brand name ARO)
Talkdesk CX Cloud is an end-to-end cloud native (CCaaS) solution incorporating a comprehensive suite of applications including customer self-service, omni-channel engagement, workforce engagement, employee collaboration and customer experience analytics. Talkdesk CX Cloud includes AI applications that automate customer self-service, empower agents, mitigate fraud, and operationalise AI that enables service transformation.
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TRANSUNION INTERNATIONAL UK LIMITED
A web journey, web and mobile app SDK to integrate with app or submission API to deliver global GIID and biometric comparison via passive liveness and likeness checks. Assess the validity of GIIDs with signs of tampering and forgery. Full OCR capture and detailed output providing suggested responses also delivered.
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TRANSUNION INTERNATIONAL UK LIMITED
TransUnion and TruValidate enable clients to undertake digital verification and risk assessment in real time. Three solutions exist. ‘Risk’ to assess the fraud risk of an email, mobile or device. ‘Trust’ to find associations between identities and emails and/or mobiles. Device ‘Authentication’ to link a device to a customer account.
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INSIGHT DIRECT (UK) LTD
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCI2024GC14
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ROUTE 101 LIMITED
Zendesk is beautifully simple software that helps you provide better customer service. Route 101 is a Premier Partner and the current Most Valuable Partner of the Year with Zendesk, offering the entire Zendesk portfolio, including design, implementation, support, training and optimisation, as well as additional contact centre and communications expertise.
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BOOMERANG I-COMMS LTD
Boomerang delivers a robust two-factor authentication (2FA) messaging service, bolstering account security with one-time passcode (OTP) verification. Our solution equips developers with seamless integration tools for heightened protection against unauthorized access. Leveraging Boomerang's platform fortifies accounts, reducing risks and ensuring compliance with ISO 27001, Cyber Essentials, and Cyber Essentials Plus.
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BECHTLE LIMITED
A Sales Enterprise license takes your organization beyond sales force automation to meet the needs of more
complex sales processes. In addition to all the functionality available with a Sales Professional license, Sales
Enterprise capabilities include customization, extensibility, embedded intelligence, and manual forecasting.
Also includes Copilot in Dynamics 365 Sales
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Tricostar Software Ltd
Tricostar Legal Case Management (TCM) is a 100% web-based application designed for the cloud, which provides Case and Matter Management tools, integrated Email and Document Management with SharePoint, Email Management with Office 365, Time Recording, Court Bundling, Billing and Client Portal access, with exceptionally strong Reporting and Workflow capabilities.
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Abavus.co.uk
Service Desk enables administrative teams to manage service requests in line with the SLA for their service area. This can be relevant when assisting external or internal customers and when managing any process (e.g. client request, support ticket, incident or case). Service Desk can also be considered as CRM-lite.
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CEOX SERVICES LTD
Ceox’s Tribunal & Appeals Management solution offers a modular Case Management solution built upon Microsoft Dynamics 365 with innovative features that enable organisations to administer hearings, tribunals, courts and appeals effectively and efficiently. The service gives organisations a platform to streamline processes, improve customer service and increase productivity.
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Ultranyx
Spectrum Data Quality is a SaaS service based around core Location Intelligence and Customer Information Management web services which can be joined together into customised composite services specific to your needs. Capabilities include data integration, AddressBase geocoding, drivetime routing, address validation, deduplication, normalisation, and geographic and demographic data enrichment.
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ARCUS GLOBAL LIMITED
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCA2024GC14
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SmartCitizen Limited
SmartRewards gives local authority staff the ability to manage a rewards and incentives scheme for their residents. Activities are created within the system which earn points when performed; these points can then be redeemed against defined prizes, or collected to reach certain targets as required.
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ACCENTURE (UK) LIMITED
Accenture’s Certified ServiceNow Professionals have the skills to advise you on your ServiceNow licencing requirements quickly and effectively to drive maximum value from your investment and accelerating your time to value through the power of our ecosystem in the solutions we create. We lead with an independent point of view.
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BOOMERANG I-COMMS LTD
Boomerang’s RESTful API ensures a secure, functional, high-performance messaging experience. With substantial throughput and redundancy, it meets enterprise needs for instant global messaging. Boomerang's built-in intelligence ensures accurate message matching, empowering developers to create automated conversational workflows seamlessly. ISO 27001, Cyber Essentials, and Cyber Essentials Plus Accredited.
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VE3 GLOBAL LTD
VE3's customer experience services offer a self-service, cloud-based contact center solution that simplifies the process of delivering enhanced customer service at a reduced cost for businesses. The user-friendly graphical interface in Amazon Connect allows non-technical users to effortlessly design contact flows, oversee agents, and monitor performance metrics.
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OPEN SYSTEMS LAB LTD
Plan✕ is a content management system (CMS) for digital services. It enables local authorities to create, share and operate smart, dynamic-form services that make complex rules easy to navigate. Plan✕ is an open source tool, developed with local authorities and DLUHC. The aim is to make planning simpler for everyone.
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INSIGHT DIRECT (UK) LTD
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCI2024GC14
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EQUINE REGISTER LIMITED
Enables organisations exchange data and record the arrival and departure of an equine, livestock, companion animals (including dogs and cats) also check the biosecurity status of an animal in advance of its arrival. Supports recording of double ended movements and communications between organisations and users to manage biosecurity and risk.
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Equifax Ltd
Equifax Commercial Open Banking offers the ability to see a full picture of a company. The service combines bureau and company banking data to instantly verify and enhance standard company financial data. This online journey empowers customers to share business banking data granting quicker access to benefits, loans or services.
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4 ROADS LIMITED
This solution enables public sector organisations achieve their customer engagement and digital transformation goals. Key aspects include a customer portal, case management, knowledge management, enterprise search, analytics, end-to-end process automation, CRM and social/email support. Delivered as a cost-effective public cloud solution, each tenant's data/services are securely maintained and individually configured.
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Leicestershire Health Informatics Service
LHIS Mobile Application Development services allows creation of bespoke apps to suit your unique requirement which can be published to GooglePlay, AppleStore, corporate devices etc. From content creation, usability, design and development, right through to launch and ongoing support. We have the experience and tools on hand to help.
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BRIGHTWIRE TECHNOLOGY SERVICES LIMITED
Brightwire helps organisations plan and deliver Microsoft Dynamics365 - a fully customisable software platform that is easy to use and manage. Business solutions range from contact, activity and membership management, complaints handling, legal matter management, patient (clinical and veterinary) management, customer service; complaints management; call centres and service departments.
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MAZIK GLOBAL LIMITED
Mazik Global is a Microsoft Solution Partner, using our in-depth automation and technical skills to design and implement end-to-end Dynamics Customer Service transformational business solutions. Used to track customer issues, record interactions related to a case with a full audit trail, and efficiently route work items using case management functionality.
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SOFTCAT PLC
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCS2024GC14