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1546 results found

1546 results found in Lot 2: Cloud software in the category Customer service and support

  • Microsoft Dynamics 365 Project Operations

    HSO Enterprise Solutions Limited

    Manage each project in a single view with Microsoft Dynamics 365 Project Operations. With cross-team visibility, project scheduling, built-in KPI dashboards, and more, Microsoft Dynamics 365 Project Operations provides the visibility, collaboration, and agility needed to improve project success.

  • Salesforce Lightning Sales Cloud

    Arcus Global Limited

    Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCA2024GC14

  • Netcall Liberty Converse CX - Omnichannel Contact Centre

    Cinos

    Liberty Converse CX is an AI powered advanced omnichannel contact centre as a service (CCaaS) solution. Converse CX enables the management and reporting of customer engagements using telephony, email, chat, SMS, and social channels, with multiple ways to connect the contact centre depending on your requirements.

  • Legacy CRM upgrade and Cloud Migration to Microsoft Dynamics 365 (CRM)

    TELEFÓNICA TECH UK BUSINESS APPLICATIONS LIMITED

    Services are offered to upgrade organisations from on-premises legacy CRM to cloud-based Dynamics 365 (CRM). Operating a legacy CRM system poses risks. Migrate to a modern, cloud-based CRM system, Microsoft Dynamics 365, to enhance organisational efficiency and security.

  • Intouch - Flow Manager

    VITALHUB UK LIMITED

    Our Flow Manager platform streamlines outpatient care processes and manages patient healthcare appointment workflows more efficiently .We enable patients to confirm their attendance for a telephone, F2F or virtual consultation using smart devices (e.g. Kiosks and Smartphones) and support healthcare teams to better manage patient journeys throughout.

  • Vonage Contact Centre

    NewVoiceMedia Limited

    Vonage is a leading provider of cloud communications including contact centre, unified communications and API. Vonage contact centre is recognised as leader in the Gartner Magic Quadrant with proven availability and security accreditations, Vonage ensures complete flexibility, scalability and reliability. Specialist in CRM integrations to: Salesforce, Zendesk, ServiceNow, Dynamics, SAP.

  • Digital & Electronic Signatures

    apto solutions limited

    Apto Solutions can offer a cloud based solution to manage the sending, tracking and collection of documents for electronic or digital signature. Based on the Adobe Document Cloud platform our service enables you to edit PDFs, collaborate with colleagues and manage e-signatures in a simple experience.

  • Appointment management messaging

    Boomerang I-Comms Ltd

    An intelligent platform to automate appointment management using our patented threading technology for 2-way messaging. We make it easy to manage appointments and integrate with your booking system / schedule. SMS, EMAIL AND IVR used to set, remind and cancel appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Noesis Cloud

    Waltec Solutions Ltd

    Our Noesis Cloud range of products are designed to combat common business issues and to bring the efficiencies gained from electronic processes where paper has traditionally been used, reducing administrative overhead and providing streamlined processes and accurate management information. Specifically focussed on Procurement, Facilities and Finance Management processes.

  • Stopford, Facility, Room and Pitch Booking System

    Stopford Information Systems

    The Stopford room and facility booking system is designed to enable facility managers to centralise management of council locations and assets. The general public and staff will be able to book rooms, hotdesks, spaces and more via the council website, with management tools for layouts, equipment, catering and much more.

  • SAP Sales Cloud

    Ve3 Global Ltd

    The SAP Sales Cloud portfolio streamlines the entire lead-to-cash process. It enables users to swiftly create complex quotes during the quoting and proposal stage. The contract lifecycle management aspect efficiently guides a contract to fulfillment, minimizing obstacles. Additionally, sales performance management ensures that territories and quotas are effectively aligned.

  • Salesforce Experience Cloud

    XMA Limited

    Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCX2024GC14

  • CDW ServiceNow Software and Licencing

    CDW Limited

    A portfolio of vertical, process driven applications built on the best-in-breed ServiceNow platform promoting business process automation through digital workflows and great experiences. The ServiceNow platform leverages a centralised concept of a single data model, single UX, single automation and integration engine

  • 8x8 UCaaS Unified Communications as a Service

    Digital Space Cloud Services Limited

    X-Series provides UCaas, CCaas and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • Liberator Commercial Waste

    Farthest Gate Limited

    The Liberator Abandoned and untaxed vehicle solution is a market leading module forming part of the Liberator suite of products. Abandoned and untaxed vehicles can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Phone Verification

    Melissa Data Ltd

    Global Phone Verification can check whether a phone number is valid. Mobile numbers can be detected as live and connected, and CallerID taps into real-time carrier data to return the name of the person or business associated with the number at activation.

  • Duty planning solution

    Boomerang I-Comms Ltd

    Boomerang can manage multiple vacancies for temporary appointments, one-off events or recurring requirements. It contacts, counts and fulfils based on requirement. System manages shifts, overtime and emergency manning. It informs a candidate pool of new vacancies, developing rosters and manages out-of-hours support. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • The Housing App

    RH Environmental Limited

    The Housing App provides the ability to undertake HHSRS inspections having regard to the appropriate regulations. The app will enable officers to prepare and keep an accurate record of the state and condition of the environment. The information gathered in the inspection report can be used towards a desktop assessment.

  • Webex Connect

    IMImobile Europe Ltd

    Webex Connect is an Enterprise Cloud Communications Platform that enables businesses to orchestrate and automate contextual, real-time interactions and end-to-end journeys across customer touchpoints including SMS, RCS, Email, Video, Push, In-App, WhatsApp, Apple Business & Facebook Messenger. Webex Connect also offers live agent conversations capabilities and integrations with other systems.

  • Pegasystems Cloud Software - Customer/Citizen Decisioning

    Pegasystems Limited

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement.Customer/Citizen Decisioning is a key part of the platform.

  • Avaya Experience Platform Customer Experience Software and Cloud Solutions

    SABIO LTD

    AXP is a cloud contact centre solution with an API first architecture, enabling customisation and integration with your existing infrastructure. AXP empowers businesses with automated and assisted omnichannel capabilities, AI, realtime and historic reporting and analytics, workforce engagement, journey tracking. Delivering exceptional customer experiences across onmichannels.

  • Esuasive Housing CRM and Customer Service

    Esuasive

    Esuasive CRM and Customer Service is a core component of Esuasive Housing, a complete, modular, preconfigured solution for Housing Associations and Local Authority landlords, fully customisable and extensible, and built on the Microsoft Dynamics 365 and Power Apps platform.

  • AI for Customer Service using Dynamics 365

    Brightwire

    Brightwire delivers AI on Microsoft Power Platform and Dynamics365 to enable generation of personalised responses to customers and cases. Our solutions range from contact, activity and stakeholder management, complaints handling, legal case management, patient (clinical and veterinary) management, marketing and customer service in call centres and service departments.

  • Policing communications platform

    Boomerang I-Comms Ltd

    Intelligent, automated, threaded messaging designed for the Police. Multi-channel broadcasts, conversational SMS, Email and voice messaging, and appointment management all from an easy-to-use user interface, email inbox or integrated through API. A communication solution for the Police to streamline and manage workflows. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Inoapps Rental Management

    INOAPPS LIMITED

    Inoapps Rental Management and Oracle Cloud Enterprise Resource Planning (ERP) enable end-to-end execution of the rentals process ensuring equipment is at the right place, at the right time - everytime. Track ownership, location, costs and status. Minimise late, incomplete/damaged returns. Avoid project delays. One-stop solution for the complete rental lifecycle.

  • Friends and Family Test for General Practices and Dental Practices

    Leicestershire Health Informatics Service

    Low cost, proven, secure on-line Friends and Family Test (FFT) solutions for GP's and dental practices.

  • Arcus Land Charges

    Arcus Global Limited

    Arcus Land Charges (built on Salesforce platform) is developed in partnership with Land Charges services across the UK achieving NLIS Level 3 and HM Land Registry integration. Searches may be processed manually, spatially, textually or hybrid of all methods. Dashboards provide clear visual representation of outstanding searches, market share, KPIs.

  • Computacenter - ServiceNow Licenses

    Computacenter (UK) Ltd

    Computacenter are an Elite ServiceNow Reseller, Consult and Implement, Technology and Services partner. Computacenter provide a one-stop shop for all ServiceNow Licencing requirements for Government and Public Sector organisations. Our accredited ServiceNow Sales professionals have the experience and knowledge to truly provide a value add resell service.

  • Insight - Salesforce Hyperforce Lightning Add-ons

    Insight

    Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCHI2024GC14

  • Britannic private cloud for Mitel

    Britannic Technologies

    Many organisations have made large investments into Mitel platforms and technology. By migrating to Britannic cloud, organisations can protect that investment whilst also benefitting from the strength of Britannic's Private Cloud offer.