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  • Lot 2: Cloud software
    • Information and communications technology (ICT)
      • API connectors and interface engines (3107)
      • Application lifecycle management (679)
      • Authentication, identity and access management (2189)
      • Backup, recovery and archival (1119)
      • Calendar (792)
      • Call accounting (87)
      • Call centre (1101)
      • Configuration and patch management (482)
      • Desktop as a Service (196)
      • Electronic data interchange (EDI) (720)
      • Email and secure email (1410)
      • Fault management, monitoring and alerting (600)
      • Fax (39)
      • File sending and file sharing (1354)
      • File storage (1463)
      • Forms and surveys (1767)
      • Geographic information systems and mapping (630)
      • Instant messaging (IM) and chat (872)
      • Interactive voice response (IVR) (566)
      • IT asset management (811)
      • Licence management (482)
      • Machine learning and artificial intelligence (1924)
      • Mobile device management (427)
      • Natural language and speech processing (694)
      • Network services (DNS) (255)
      • Online meetings (707)
      • Password management (303)
      • Performance management (1147)
      • Post (mailing services) (56)
      • Presentations and slides (office productivity) (323)
      • Printing (65)
      • Security (2506)
      • SMS (610)
      • Spreadsheets (office productivity) (393)
      • Systems monitoring (961)
      • Telecoms expense management (44)
      • Telephony (including VOIP and SIP connectivity) (554)
      • Unified communications (721)
      • Video conferencing (503)
      • Virtual private network (VPN) (298)
      • Word processing (office productivity) (307)
      • Other information and communications technology (ICT) services (2648)