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8x8 UK Limited
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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AIIMI LIMITED
Extend the reach of your data science and analytics projects to incorporate new sources of information. Aiimi Insight Engine provides access to metadata extracted from structured and unstructured (document / email) data sources and makes the information available read/write through its Data Science API.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Analytics and reporting is at the core of the platform.
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BYTES SOFTWARE SERVICES LIMITED
RingCX is RingCentral's AI-powered customer service platform that integrates all communication channels (voice, chat, video) into a single system for agents and customers. It aims for easy use, fast deployment, and improved customer experience through features like chatbots and analytics. bssgc
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Unisys Limited
Unisys Law/Policy as Code allows organisations to rethink how they hyperautomate their Business Processes. By processing law and policy documents using advanced AI, the solution extracts and stores document rules, allows human review/edit and visualisation, and then applies the rules against transactions to determine if the rules are met.
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LIVEWIRE CONSULTANCY LIMITED
ESP Call4Evidence transforms calls for evidence analysis and reporting for public sector organisations. It uses a blend of human and artificial intelligence, automation, and natural language processing to analyse respondents' views accurately and quickly at scale, identify thematic insights, and present reports for senior briefings.
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DATASUMI LTD
Real-time Hyper-Relevant Information Access is an advanced service that transforms how individuals obtain information by offering immediate data from multiple sources in different formats. This initiative enables users to swiftly acquire relevant insights across various fields through advanced search algorithms and data integration technologies.
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Commonplace Digital Ltd.
Commonplace (powered by Zencity) is a digital community insights, engagement and consultation platform for central and local government. Its mobile-first interface is trusted by residents up and down the UK. An AI-powered dashboard converts resident data into actionable insights. Its national audience powers exceptionally fast, inclusive and positive response.
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AWTG LIMITED
Kai is based on innovative A.I. technology called Kai. Kai can recognise spoken and written human language, comprehend intent, and provide a response that emulates natural human conversation. Kai offers assistance to any enterprise interested in utilising AI within their operations, even without the expertise of an IT specialist.
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ARROW BUSINESS COMMUNICATIONS LIMITED (Trading under the brand name ARO)
A secure cloud based telephony service utilising Mitel PBX software and handsets. Customers can add Contact Centre functionality, Compliant call recording, Call Analytics, Remote workers, mobile and soft clients and collaboration tools. The service is managed, monitored around the clock and customers can manage services via an online portal.
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Townbase
Scalable and easy to use Townbase HomePage is designed with simplicity and mobile world in mind. Build web pages within days packed with advanced user & content management systems, curation&moderation tools and crowdsourcing features. It lets you design brand, link to transactional systems, manage&maintain your digital presence cost effectively& collaboratively
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DATASUMI LTD
Our automated financial data analysis service enables organisations to utilise advanced algorithms and data processing techniques to simplify evaluating intricate financial information and detect patterns, trends, and anomalies with unmatched precision. This groundbreaking solution equips decision-makers to make informed decisions by retrieving trustworthy insights from complex financial datasets.
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IOCO SOLUTIONS LIMITED
SMAX is OpenText' next generation Service Management unified platform and portal. An analytics-driven service management automation solution for managing the entire service portfolio and service lifecycle within and beyond IT. SMAX enables automation, accelerates agent productivity, reduces ticket volumes and time to resolution whilst increasing user adoption and satisfaction.
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Cisilion Limited
"Liberty Converse delivers advanced omni-channel contact centre management and reporting of customer engagements using telephony, email, chat, SMS, and social channels, with multiple ways to connect the contact centre depending on your requirements.
These are:
Calls over PSTN
SIP Trunk to User VoIP PBX
Netcall Cloud IP PBX
MS Teams"
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AGILISYS LIMITED
Agilisys in partnership with 8x8 offer XCaaS. This service delivers UCaaS, CCaaS and CPaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration up to contact centre. 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, AI, media-recording, analytics and dashboard reporting, customisable wallboards, quality-management and open-API-integration.
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OpenSky Data Systems
OpenSky’s Gov360 Data Science as a Service (DSaaS) covers business and data understanding, data preparation, modelling, evaluation, deployment, consultancy and support for data science & artificial intelligence (AI) services and machine learning (ML). Providing trusted and self serving data driven evidence for policy makers.
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FITFILE GROUP LIMITED
Automated data de-identification for reversible pseudonymisation or irreversible anonymisation that minimises re-identification risk while maximising the analytical utility of the data.
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datalanguage
Tagmatic is a Machine Learning SaaS platform for sophisticated text classification that works with dictionaries, taxonomies, vocabularies and knowledge graphs. Language agnostic, it works out of the box and trains on the fly. It includes services for Text Classification, Named Entity Recognition and Entity Relationship Prediction.
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Hostcomm Limited
CXCortex is an AI customer service agent that performs customer service autonomously using AI through a variety of channels such as email, chat, SMS and phone calls. The main purpose of CXCortex is to provide; email, voice & chat assistance, call recording analysis, CX analytics, AI quality assurance.
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IQVIA LTD.
IQVIA's NLP/Linguamatics - >20 years of expertise in democratising access to NLP in healthcare and life science/awarded 2023 best AI breakthrough in Healthcare-innovative work in identifying Social Determinants of Health from unstructured medical records/empowering organisations to free insights trapped in documentation/patient information; expandable/modifiable platform/out-of-the-box capabilities/most flexible/customisable NLP offering on market.
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ADA MODE LIMITED
Ada Mode support industrial asset operators/owners, OEMs and government bodies with the development, adoption and deployment of data science, AI and machine learning to drive industrial decarbonisation. We build bespoke predictive maintenance applications, served through our Atlas platform, to support efficient, safe and effective decommissioning of legacy assets .
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CDW LIMITED
Secure user inboxes, adopt a proactive security posture, and save time on email security operations. Our cloud-native email security platform crawls the Internet to stop phishing, Business Email Compromise (BEC), and email supply chain attacks. With deep integrations into Microsoft and Google environments and workflows.
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DATASUMI LTD
Datasumi offers a cutting-edge text generation service that employs secure generative AI models to create accurate and coherent content for multiple applications, including reports, articles, summaries, and official documents. Our pioneering service utilises AI technology to optimise content creation workflows for government entities, ensuring high-quality results.
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Townbase
Townbase Accommodation Guide is an 'all-in-one' local guide to different accommodation options regardless of which booking systems, tools and services individual accommodation providers have chosen to use. It is agnostic to where purchase is made or where the content comes from.
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WHITESPACE GLOBAL LIMITED
Natural language interface, utilising LLMs, that provides in-depth researching, reporting, insight generation and analysis, extracting relevant information from large data sources. Queries both internal and publicly available information to corroborate data sources. Searches/queries are obfuscated to ensure security, and insights presented in organisational report formats with interactive knowledge graphs.
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Billigence
Matillion offers cloud-based data integration platforms either as PaaS (Matillion ETL) or as SaaS (Data Productivity Cloud),that help businesses move data to cloud warehouses and transform it (ETL/ELT). It offers drag-and-drop UI, pre-built connectors,and data transformation components to get data ready for analysis,data quality improvements and improves time to insights.
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Zoom Video Communications, Inc.
Zoom Contact Center is an omnichannel contact centre that’s optimised for video and integrated into the Zoom experience, helping customers connect over video, voice, SMS, email, web chat, and social channels. Zoom Contact Center can operate as a standalone customer experience or integrate into an existing digital presence.
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ADA MODE LIMITED
Ada Mode support industrial asset operators/owners, OEMs and government bodies with the development, adoption and deployment of data science, AI and machine learning to drive industrial decarbonisation. We build bespoke AI and ML applications, served through our Atlas platform, to improve the performance of wind, tidal, AD and solar assets.
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SOFTCAT PLC
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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Capventis
Capventis is the longest standing partner in Europe of the leading insight platform provider Qualtrics, which specialises in eXperience Management (XM). Listen to what customers and employees are telling you, analyse their feedback using conversational analytics and create action plans to improve their eXperiences.