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NEXUS OPEN SYSTEMS LIMITED
Luware is a cloud based contact center solution that extends Microsoft Teams with additional features and functionality allowing routing of calls and tasks to the most appropriate agent or team, based on their skills, availability, and presence. It provides self-service options, automation, reporting, and integrations with other applications.
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BOOMERANG I-COMMS LTD
Multi-channel bulk broadcasts, 2-way conversational SMS, Email and voice messaging, and appointment management for councils. All responses can be delivered to email. Current councils, such as Brent, use our software to remind and notify residents on local changes and manage appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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PHOENIX SOFTWARE LIMITED
VMware Workspace ONE Assist is a real-time
remote support solution that enables IT and help
desk staff to quickly assist employees with mobile
and laptop device tasks or issues, decreasing
downtime, maximizing productivity, and improving
the overall employee experience.
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HSO ENTERPRISE SOLUTIONS LIMITED
Microsoft Dynamics 365 Sales empowers you to build strong relationships with people by using connected data and insight to take actions, delivering the best service for people’s needs. Dynamics 365 Sales keeps track of your accounts and contacts, nurtures engagements, and creates collateral as well as contact lists and campaigns.
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ICS.AI LTD
The SMART AI IT Support Copilot is a generative AI solution that enhances user self-service 24/7, reducing costs. Pre-trained on your data covering all IT services, the Copilot delivers a grounded personalised solution, which continuously improves through supervised learning, backed by a proven business case and <six months ROI.
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PCI Pal
PCI Pal® Agent-assisted phone-based payments, utilises DTMF (Dual Tone Multi Frequency) masking technology to provide companies with a secure way of handling payments by phone without bringing their environments in scope of PCI DSS. Allowing merchants complete flexibility to enable their customers to click to pay or speak to pay.
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Intercity Technology Limited
Case Management is a Case/Ticket management tool that provides you with the ability to manage written interactions in a secure and efficient way. Each interaction in the queue is converted into a support ticket and assigned a unique case/ticket ID which is then distributed to the right person.
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ICS.AI LTD
Enhance live chat with AI-driven support, seamlessly integrating human handover for complex queries. SMART Live Chat reduces agent load, speeds up resolutions, and improves satisfaction by intelligently managing interactions from AI to human, managed via by Microsoft Teams for seamless communication.
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NEC SOFTWARE SOLUTIONS UK LIMITED
Blue Badge Managed Service provides local authorities with a fully managed remote processing service for the administration of blue badge applications.
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ALERT CASCADE LIMITED
Alert Cascade sends multi-channel alerts in seconds, with rapid, real-time feedback via live reports. Optional modules include information hotlines, automated workflows, document storage, and on call alerting. Communicate quickly, track outcomes, and recover from incidents faster, by closing the communication loop with Alert Cascade.
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GoodSAM Limited
The GoodSAM Instant suite of products centres on the app-less video system enabling services to open any callers smartphone camera and have one or multiway consultations and then use our powerful AI systems. Video Forwarding, Instant Location, Evidence Upload and Document signing are some of the additional functions.
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INTUITY COMMUNICATIONS LIMITED
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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Skyguard Ltd
Lone worker services from Peoplesafe protect local government employees working alone in over half of the UK’s Councils. Alarms raised through lone working devices, safety apps and body cameras are professionally managed by our 24/7/365 control centre. Protect all roles within the Council using the widest solution range from Peoplesafe.
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ARCUS GLOBAL LIMITED
Transform customer service with a single view of a customer's activity and tools for field service, chatbots, CTI, social service and AI. Work faster and more productively across channels including phone, email, webchat, and social media, making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDC2022GC13
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Bulb Tech Group
Voca is a certified Microsoft Teams Contact Center built in Azure with ready-to-use conversational AI. With a lightweight design, Voca gives you the trusted reliability of Teams Phone, the speed to make drag-and-drop changes, and flexibility of only paying for what you need. Voca easily scales to every Teams user
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EBO.AI (UK) LTD
The EBO solution guides patients and visitors effectively, ensuring they have access to the right information or services at the right time. The product can handle:
- Service and department navigation
- Specialist referrals
- Educational resources
- Patient portal guidance
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Cyberlab
Cloud Voice is a hosted business telephone service. It provides an extensive range of features via an easy-to-use web portal, helping you work better together and connect you with your people
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SVL BUSINESS SOLUTIONS LIMITED
Calabrio Workforce Management enables accurate Forecasting, Scheduling and Intraday Management of your workforce in the front and back office to ensure SLAs are met , empower agents and improve Employee Engagement.
SVL's WFM Practice offers a Consultancy and Support to help you leverage investment made in the shortest possible time.
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FormusPro
FormusPro is a certified Microsoft Partner who specialises in the implementation, configuration and development of software, primarily on the Microsoft Dynamics 365 (D365) platform. In addition, we also offer data migration, system integration, continuous system development, software licensing, consultancy, training, training documentation and support.
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SOFTCAT PLC
Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder
IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCS2024GC14
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TRUSTMARQUE SOLUTIONS LIMITED
The Direct Routing service enables PSTN calling and a range of additional call control features for Microsoft Teams.
It uses MS Phone System as the PBX.
It allows customers to use their preferred voice carrier and enable their users to make and receive PSTN calls in Microsoft Teams.
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CORPORATE PROJECT SOLUTIONS LIMITED
Anywhere365 is a cutting-edge cloud contact center platform that streamlines customer interactions across various channels (omni channel). Offering deep integration capabilities with Microsoft Teams, it enhances communication efficiency, reduces operational costs, and improves customer satisfaction, making it an ideal solution for businesses aiming to optimise their customer engagement strategies.
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8X8 UK LIMITED
A purpose-built solution, certified through the Microsoft Operator Connect program, that quickly enables native PSTN connectivity in Microsoft Teams and increases admin efficiency. The service is powered by the 8x8 XCaaS platform to provide reliable and flexible calling options and DID numbers for Microsoft Teams Phone users in 20 countries.
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SKYFLO DIGITAL LTD
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHS2024GC14
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SOFTCAT PLC
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCS2024GC14
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NEO TECHNOLOGY LIMITED
Neo Technology's Omni-Channel Contact Center Solution, built on the Microsoft platform, offers a scalable, cloud-hosted service with flexible pricing, catering to diverse communication needs. It seamlessly integrates voice, email, messaging, social media, chatbot, and video channels, along with Microsoft Teams integration and advanced features like workforce optimisation and speech analytics.
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Intercity Technology Limited
Contact Centre Quality Assurance ensures optimal customer interactions. It can monitor, evaluate, and improve agent performance and customer satisfaction. Gain insights through call recordings, evaluations, and analytics. Enhance quality, compliance, and operational efficiency. Ideal for organizations focused on delivering exceptional customer service and experiences.
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INSIGHT DIRECT (UK) LTD
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCHI2024GC14
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BRITANNIC TECHNOLOGIES LIMITED
Deliver retrieval augmented generative AI to your website with seamless escalation to live chat, WebRTC voice call, video and collaboration.
Can also be delivered through WhatsApp, Facebook Messenger, SMS, MMS and more.
The AI bot will also serve Agent Assist Knowledge Base articles and suggestions.
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CHARTERHOUSE VOICE & DATA LIMITED
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.