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Betasoft Limited
SharePortals is a customer relationship, document and case management platform built into Microsoft 365. It is designed for small to medium sized organisations who wish to leverage their Microsoft 365 investment to manage customer information and documents in a user-friendly package.
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NEXUS OPEN SYSTEMS LIMITED
Luware is a cloud based contact center solution that extends Microsoft Teams with additional features and functionality allowing routing of calls and tasks to the most appropriate agent or team, based on their skills, availability, and presence. It provides self-service options, automation, reporting, and integrations with other applications.
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VE3 GLOBAL LTD
Sales Cloud enhances government efforts in revenue generation and effective stakeholder management. Its robust CRM functionalities facilitate the monitoring of relationships, management of activities, and delegation of tasks within teams. It supports both internal stakeholder management and the handling of grants and opportunities.
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HSO ENTERPRISE SOLUTIONS LIMITED
Microsoft Dynamics 365 Sales empowers you to build strong relationships with people by using connected data and insight to take actions, delivering the best service for people’s needs. Dynamics 365 Sales keeps track of your accounts and contacts, nurtures engagements, and creates collateral as well as contact lists and campaigns.
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Panacea Applications Limited
A comprehensive print management tool incorporating instant estimating, proofing, approvals, file sharing, and automated administration. Ensures optimum use of digital, litho, web-offset, large-format and specialist print. Clear, shared workflow and audit trail, from requirement through to delivery, payment and charging. Saves time and cuts costs for buyers and suppliers alike.
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PCI Pal
PCI Pal® Agent-assisted phone-based payments, utilises DTMF (Dual Tone Multi Frequency) masking technology to provide companies with a secure way of handling payments by phone without bringing their environments in scope of PCI DSS. Allowing merchants complete flexibility to enable their customers to click to pay or speak to pay.
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Intercity Technology Limited
Case Management is a Case/Ticket management tool that provides you with the ability to manage written interactions in a secure and efficient way. Each interaction in the queue is converted into a support ticket and assigned a unique case/ticket ID which is then distributed to the right person.
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BRIDGEALL LIMITED
Bridgeall provides a range of software development services to build custom software. Our go to software development approach is Microsoft .Net core hosted on Azure.
We are a market leading software development provider that offers a full range of software development services from software development, software modernisation and support.
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ICS.AI LTD
Enhance live chat with AI-driven support, seamlessly integrating human handover for complex queries. SMART Live Chat reduces agent load, speeds up resolutions, and improves satisfaction by intelligently managing interactions from AI to human, managed via by Microsoft Teams for seamless communication.
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NEC SOFTWARE SOLUTIONS UK LIMITED
Blue Badge Managed Service provides local authorities with a fully managed remote processing service for the administration of blue badge applications.
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FORFRONT LIMITED
e-shot™ is the email marketing platform trusted by the public sector to send highly effective campaigns.
Whether it is newsletters to millions or messages to individuals, e-shot gives you a simple solution for sending accessible messaging to your audience.
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PressArea
A secure online digital asset management (DAM) and press centre platform for marketing and PR departments. Tools include press release creation and distribution (online+email), image, video and document asset distribution, press enquiry systems, bulk WeTransfer-like file sends, lines-to-take, social media integration, multi-language, and registered-users-only downloads.
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NETCALL TECHNOLOGY LIMITED
Liberty Create is an enterprise low-code application development platform. Simplify and accelerate delivery of digital services, case-management and citizen relationship management applications. Local Government and Housing Providers can further benefit from the pre-built and supported foundation provided by Citizen Hub and Tenant Hub to increase development speed and capacity.
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ARCUS GLOBAL LIMITED
Transform customer service with a single view of a customer's activity and tools for field service, chatbots, CTI, social service and AI. Work faster and more productively across channels including phone, email, webchat, and social media, making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDC2022GC13
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SIXWORKS LIMITED
SiXworks is a licensed seller of the Pega Platform, #1 for customer engagement and digital process automation (DPA) software including Case Management, Business Process Management (BPM), real-time decisioning, end-to-end AI, workforce intelligence and robotic automation (RDA/RPA). The cloud-based, no-code, Pega Government Platform (PGP) and CRM support DPA and transform engagement.
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EBO.AI (UK) LTD
The EBO solution guides patients and visitors effectively, ensuring they have access to the right information or services at the right time. The product can handle:
- Service and department navigation
- Specialist referrals
- Educational resources
- Patient portal guidance
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Formus Professional Software
FormusPro is a certified Microsoft Partner who specialises in the implementation, configuration and development of software, primarily on the Microsoft Dynamics 365 (D365) platform. In addition, we also offer data migration, system integration, continuous system development, software licensing, consultancy, training, training documentation and support.
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SOFTCAT PLC
Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder
IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCS2024GC14
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Intelligent Virtual Assistant is a key feature of the platform.
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SKYFLO DIGITAL LTD
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHS2024GC14
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INFOSHARE+ LIMITED
MyScan is a web application that allows service users to scan evidence relating to various council transactions using their own device and submit this evidence securely along with identifying metadata. The application is delivered as a software-as-a-service solution, and typically covers multiple council service areas, integrated with various back-office systems.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Case Management and Investigative Case Management are central to Pega.
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SOFTCAT PLC
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCS2024GC14
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NEO TECHNOLOGY LIMITED
Neo Technology's Omni-Channel Contact Center Solution, built on the Microsoft platform, offers a scalable, cloud-hosted service with flexible pricing, catering to diverse communication needs. It seamlessly integrates voice, email, messaging, social media, chatbot, and video channels, along with Microsoft Teams integration and advanced features like workforce optimisation and speech analytics.
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INSIGHT DIRECT (UK) LTD
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCHI2024GC14
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BRITANNIC TECHNOLOGIES LIMITED
Deliver retrieval augmented generative AI to your website with seamless escalation to live chat, WebRTC voice call, video and collaboration.
Can also be delivered through WhatsApp, Facebook Messenger, SMS, MMS and more.
The AI bot will also serve Agent Assist Knowledge Base articles and suggestions.
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OSTRATTO LTD
Zoho One gives you a comprehensive and customisable platform to break down silos between departments and boost performance across your organisation.
Manage Sales, Marketing, Support, HR, Finance, operations using just one suite of applications using Zoho One.
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Fusion Business Solutions (UK) Limited
BMC Helix Digital Workplace provides intuitive and intelligent consumer-like experiences. It delivers simple, context-aware interfaces that provide engaging experiences to support employees. Helix Digital Workplace offers omni-channel engagement extending beyond traditional service channels with chatbots and virtual agents. Fusion GBS is an Elite Partner of BMC, reselling Digital Workplace.
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TTEC CONSULTING (UK) LIMITED
With Genesys Cloud CX, TTEC offers an all-in-one, Cloud native omnichannel contact centre platform, offering enterprise grade reliability and scalability. As a Gartner® Magic Quadrant™ leader, the subscription based platform offers all relevant channels including voice, chat, social media, BOT’s; includes WFM, Automation, Artificial Intelligence, Gamification, Marketplace and comprehensive API’s.
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FORMAT14 CRM LTD
Sugar Serve automates workflows and approvals, and gives full visibility of all issues and customer information so your service professionals are in the best position to solve problems, delight customers and boost your reputation.