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SERVICEKEY
Dynamics 365 applications are made to work together—and with your existing systems—for a comprehensive solution that connects your entire business.
Customer Engagement (CRM):
Sales
Customer Journey
Customer Insights
Customer Service
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IBM United Kingdom Ltd
IBM Watson Discovery makes it possible to identify patterns, trends and actionable insights that drive better decision-making. Securely unify structured and unstructured data with pre-enriched content, and use a simplified query language to eliminate the need for manual filtering of results.
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CloudSource Ltd
CloudSource Platform for Digital Public Services is built on best-in-class Microsoft Cloud Technology (Dynamics 365, Power Platform & Azure Services).
A seamless digital citizen experience, instigated at the .Gov.UK portal that integrates with a Service Level Agreement driven Case Management System, that is accessed by caseworkers with business workflow automation.
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Ceox
Ceox Omnichannel Engagement is built upon Microsoft Dynamics 365 for Customer Service Enterprise and enables organisations to engage with customers across platforms including Chat, SMS, Social Media, Voice, Teams and Email. Engage customers, citizens and residents using Multi Channel Engagement to deliver higher customer satisfaction, higher productivity and reduced costs.
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ABACO(UK) LIMITED
Mobile application providing one of the most advanced certified geotagged photo systems, tracking and supporting multiple types of checks and requests to collect and manage certified images, evidencing activity, capturing objects in the field. Highly configurable, localised “look and feel”, business process integration, comprehensive back-office management of communications and tasks.
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Vodafone Limited
Vodafone storm® LITE™ is a secure enterprise-grade omni channel cloud contact centre platform, with voice and digital channel interaction management. This CCaaS solution is Microsoft Teams certified, includes reporting and call recording and is accessible through a single, browser-based interface.
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HGS UK
HGS Agent X and Genesys Cloud CX offer a comprehensive contact centre solution. HGS Agent X is a cloud-based AI accelerator providing a tech-agnostic interface, and customisable solutions that are secure and scalable and features programmable API framework and fully managed support. Genesys Cloud CX complements with reliable/flexible omnichannel capabilities.
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NTT DATA Business Solutions (UK) Limited
UI data protection provides configurable options to increase data security through comprehensive and consistent logging of all data displayed to and entered by users in SAP S/4HANA. Data protection masking provides configurable options to increase data security in the platform-specific environments of SAP software, masking sensitive values in screen fields.
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Abavus.co.uk
Our Spaces module enables customers to apply and pay for the usage of any physical space. These spaces range from allotments, garages, lockers, market stalls, moorings, parking spaces, etc. Councils can configure waiting lists for spaces, gaining additional revenue and an understanding of their most popular physical spaces.
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Opus Telecoms
8x8’s Contact Platform as a Service (CPaaS). 8x8 Telephony Contact for superior customer service. Highly compatible. Omnichannel. Customer Interaction via Open API's, AI, CRM integration. Video Integration, Interoperability, SMS.
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Brightwire
Our easy to use postcode and address finder uses the latest UK address data. With incredibly easy setup and advanced search methods, you can improve your online customer experience and support internal customer service staff. This service is quick, mobile-responsive and very easy to integrate with other business applications.
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Node4
Nurture leverages Microsoft Dynamics 365 and Power Apps to offer growth hubs and LEPs a configurable CRM platform. It streamlines relationship and funding management with flexible interactions and a centralised information source, enhancing engagement and operational efficiency for fostering regional economic development and supporting business growth.
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Data8 Ltd.
data8 duplicare is an automated de-duplication tool for Microsoft Dynamic 365. It delivers the ability to merge multiple records with all fields and customisable merge bulk de-duping of existing records. It also provides real-time advanced duplicate prevention with the ability to merge multiple records with all fields, including custom entities.
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Forfront Limited
e-shot™ is the digital communication platform trusted by the public sector to send highly effective omnichannel campaigns.
Whether it is raising awareness of an issue or tracking feedback and sentiment to a public consultation, e-shot gives you a simple solution for engaging in multi-channel conversations at scale.
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Brightwire
Brightwire helps organisations plan and deliver Microsoft Dynamics 365 applications - a fully customisable platform that is easy to use and manage, and which enables contact management, and marketing automation through a single interface. Get a 360 degree view of your customer, improve engagement and realise value.
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WR LOGIC LIMITED
WR Logic offers a comprehensive Microsoft Power Automate implementation service, delivering extensive expertise and engagement for the design, implementation, and adoption of Power Automate, an integral component of the MS Power Platform. Our services encompass discovery, strategic planning, configuration, integration, deployment, adept change management, comprehensive training, and steadfast support services.
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Brightwire
Brightwire helps organisations plan and deliver Microsoft Dynamics 365 applications - a fully customisable platform that is easy to use and manage, and which enables contact management, and marketing automation through a single interface. Get a 360 degree view of your customer, improve engagement and realise value.
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Niico
Niico is an AI & Automation platform that automates manual business processes without you having to change any technology. Our unique way of deployment means customers can purchase off the shelf automation bots allowing for rapid implementation and benefits realisation
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MMG Mobile Marketing Group
MMG offers messaging alert-services via Multi- Channel communication including: SMS, RCS, Whatapp, Apple Business Chat, Email, Voice. Alongside a Multi-Channel Campaign Manager. Renowned for security, we hold UKAS Accredited ISO-27001, ISO9001, Cyber Essentials, Cyber Essentials Plus, and Secure Digital Transactions Kitemark accreditations. MMG delivers unparalleled SMS messaging volume and reliability.
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Data8 Ltd.
Our Bank Validation validates that Account Numbers and sort codes are correct avoids failed payments reduces administration and and helps provide a better customer experience. The service also returns BIC, IBAN, Branch name and bank name and services accepted such as Direct Debits for the account.
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Core
Our AI-driven workflow automation platform streamlines digital service creation and integration. Its intuitive interface empowers users to build applications, using low-code for rapid development. Key features include a comprehensive view of data and processes, pre-built templates for quick adaptation, and user-friendly tooling enhancing accessibility and effectiveness in the public sector.
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TRANSUNION INTERNATIONAL UK LIMITED
ThreeSixty Online provides accurate and comprehensive financial information on the UK adult population, and has been specifically designed to meet the challenges of the public sector.
The service uses our unique Residency Plus database and matching engine to detail and confirm individual identity, residency and household occupancy.
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FireText Communications Limited
FireText provides a secure and user-friendly web platform for two-way SMS messaging, omnichannel API messaging, RCS, and WhatsApp. Our UK-based cloud platform is accredited to ISO27001, Cyber Essentials Plus and NHS DSP Toolkit standards. We undergo annual penetration testing by a CREST and NCSC CHECK accredited company.
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Hireserve Limited
Hireserve ATS is a powerful Applicant Tracking System designed for in-house recruitment teams. Trusted by organisations in a diverse range of sectors, Hireserve ATS is used to streamline recruitment processes, to automate administration and to reduce the time and costs associated with internal hiring.
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Advanced Business Solutions
Contract Management provides visibility of contract data in one central location that enables organisations to manage contracts, control quality and streamline processes to maximise contract value. The system facilitates stakeholder collaboration across the business ensuring contracts in place are utilised effectively and renewals and variations deliver the best possible outcomes.
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Format14CRM Limited
Creatio Sales enables superior Account & Contact Management by providing users with a complete control panel to manage records and key relationship information for customers, constituents, partners, and other stakeholders.
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KERV DIGITAL LIMITED
Microsoft PowerApps enable rapid development of solutions to solve business problems, digitize processes and citizen development capabilities. Use our service for design, configuration, customisation, development, data-migration, AI & Copilot implementation, live operations/TSS. We support discovery activities, business architecture, governance set-up, DevOps/SecOps tooling, service design, experience research/design, technical architecture, predictive science.
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Advanced Business Solutions
Supplier Management makes managing suppliers simpler and more transparent. Providing a centralised location for supplier records, assessing data completeness via the governance dashboard. Delivering visibility of supplier performance and allows prequalification, onboarding and management. Intuitive dashboards and alerts mitigate risk and facilitate management of the supplier and contract lifecycle.
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Blacklight Software
Blacklight work with Microsoft Dynamics 365 to allow combined authorities to improve customer service and operational efficiency by better managing stakeholder information and organisational processes such as employment, business and education support, grants and inward investment.
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GRANICUS-FIRMSTEP LIMITED
govDelivery is a digital communications solution providing email marketing, campaigns, internal communications, text, two-way text, alerts, RSS and social media integration. govDelivery offers personalisation, automation, targeted messaging, high deliverability, best-in-class security, advanced analytics, customised templates and a network of 16 million+ UK subscribers to help organisations reach segmented audiences.