-
INFINITY TECHNOLOGY SOLUTIONS LIMITED
Our Microsoft Dynamics 365 HMS is a suite of Microsoft products providing complete functionality required by Social Landlords to run their business functions. Based on Microsoft Dynamics 365 and Microsoft Power Platform the solution offers a modern Microsoft interface to manage all back office processes and all resident interactions.
-
FARTHEST GATE LIMITED
The Liberator Bulky Waste software for Councils solution is a market leading module forming part of the Liberator suite of products. Liberator Bulky Waste can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
-
ENTERPRISE BOT PRIVATE LIMITED
Our Conversational AI service facilitates seamless interactions between humans and machines through advanced natural language processing. Key features include natural language understanding, contextual awareness, multi-channel support, personalization, integration capabilities, and analytics. Benefits include enhanced customer experience, increased efficiency, scalability, improved engagement, and cost savings.
-
VISIMEDIA LTD
VisiMedia specializes in delivering comprehensive Microsoft 365 solutions tailored for the UK government and public sector. Our offerings include CRM design and build, advanced communication tools, collaborative platforms, and cybersecurity enhancements. We ensure compliance with UK data protection laws, facilitating efficient, secure, and collaborative work environments.
-
REDCENTRIC SOLUTIONS LIMITED
Redcentric’s Unity on a SIM service allows customers to easily convert any mobile device into a powerful business communication tool. It offers a wide range of voice calling features like DDI numbers, short-dial extensions, call transfer, hunt groups, IVR, voicemail, and shared call appearance, meeting premium voice calling telephony needs.
-
ICS.AI LTD
SMART: Social enhances your social media presence by providing 24/7 intelligent AI-driven management, triage, and response across platforms like Facebook, Twitter, and WhatsApp. It integrates seamlessly, automating interactions and leveraging local and third-party knowledge bases to ensure every user feels supported and engaged.
-
BYTES SOFTWARE SERVICES LIMITED
RingCX is RingCentral's AI-powered customer service platform that integrates all communication channels (voice, chat, video) into a single system for agents and customers. It aims for easy use, fast deployment, and improved customer experience through features like chatbots and analytics. bssgc
-
EXPERIAN LIMITED
Experian’s Debt Prioritisation Service is a batch service designed to help Local Authorities improve council tax collections, by prioritising collectable debts and identifying the most effective recovery strategy. DPS uses accurate and up to date customer data to segment, profile and prioritise debtor cases.
-
MILLERSOFT LIMITED
Apache Druid is a column-oriented, open-source, distributed datastore written in Java. It quickly ingests massive quantities of event data, and provides low-latency queries on top of the data. We support cloud and on-prem with Superset for analysis, Kafka for ingestion, and Millersoft Sheetloom SaaS for integration with Excel.
-
ZIPPORAH LTD
Hybrid management of booking and queues provides comprehensive flow management at customer service centres. Manage customers/guests with or without appointments, from first-contact to service delivery. Empower staff to optimise and control high-volume traffic via use of intelligent, intuitive interfaces. Improve queuing efficiency, operational performance and waiting times.
-
XMA LIMITED
CRM Analytics is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCX2024GC14
-
ARROW BUSINESS COMMUNICATIONS LIMITED (Trading under the brand name ARO)
A secure cloud based telephony service utilising Mitel PBX software and handsets. Customers can add Contact Centre functionality, Compliant call recording, Call Analytics, Remote workers, mobile and soft clients and collaboration tools. The service is managed, monitored around the clock and customers can manage services via an online portal.
-
SKYFLO DIGITAL LTD
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCS2024GC14
-
CISILION LIMITED
"Liberty Converse delivers advanced omni-channel contact centre management and reporting of customer engagements using telephony, email, chat, SMS, and social channels, with multiple ways to connect the contact centre depending on your requirements.
These are:
Calls over PSTN
SIP Trunk to User VoIP PBX
Netcall Cloud IP PBX
MS Teams"
-
VOCALA LTD.
Empowering independent living with Alexa Smart Properties. Enhance independence at home or in care facilities with voice-controlled services, personalised care, seamless communication, safety features, engaging entertainment, and efficient device fleet management.
-
Bulb Tech Group
ClarifyGo for Microsoft Teams is a Microsoft-certified call recording and quality measurement solution from Oak Innovation
Designed to meet the rigorous demands of compliance regulations, ClarifyGo also provides business intelligence to help you improve sales and service performance
-
BRIDGEALL LIMITED
Microsoft Teams Phone, formerly Teams Cloud Voice. Teams Phone provides the ability to combine your phone system into Microsoft Teams and create a complete communication and collaboration hub.
Bridgeall are a leading Microsoft Gold partner and we provide a wide range of services to support you with Microsoft Teams Phone.
-
OPUS BUSINESS SYSTEMS LIMITED
From 8x8's X-Series (1 to 8) HD Video Conferencing service single click increases productivity, delivering a full collaborative 8x8 solution via single web app: audio/video conference calls with virtual online meetings; screen sharing; whiteboarding; team meetings; Jitsi open source meeting experience; inbuilt telephony, IM & recording with call plans.
-
AGILISYS LIMITED
Agilisys in partnership with 8x8 offer XCaaS. This service delivers UCaaS, CCaaS and CPaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration up to contact centre. 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, AI, media-recording, analytics and dashboard reporting, customisable wallboards, quality-management and open-API-integration.
-
Peoplesafe
Lone worker services from Peoplesafe protect public body employees working alone. DEFRA, MoJ, and HMCTS trust us as their employee protection provider. Alarms raised through lone working devices, safety apps and body cameras are professionally managed by our 24/7/365 control centre. Your staff can receive help wherever, whenever with Peoplesafe.
-
VISIONET EMEA LIMITED
Visionet provides end to end support, implementation, upgrades, migrations, managed services and training for Microsoft Dynamics 365 Customer Engagement (CRM) Sales, Customer Service, Marketing and Field Services. Visionet has created an agile framework for Public Sector customers' needs and requirements.
-
GLOBAL 4 COMMUNICATIONS LIMITED
AWS Connect constitutes a cloud-based solution for managing contact centres. It offers a comprehensive suite of functionalities, including conversational AI capabilities, omnichannel support for seamless customer interactions, and real-time analytics for performance optimisation. Additionally, it provides valuable agent performance tools, fostering a more productive and efficient contact centre workforce.
-
SOFTCAT PLC
Virtual Ward Technologies Ltd provides a comprehensive platform to enhance healthcare delivery through virtual wards built using Appian Low Code technology. We offer an integrated solution for remote patient monitoring, case management, and care coordination, utilising technology to ensure healthcare providers can deliver exceptional patient care remotely in the hospital.
-
Virsae UK Ltd
VSM keeps the technology that underpins customer interactions running flawlessly.
We provide our partners and customers with insights via:
Proactive alerting (alarms, events, threshold breaches),Tailorable thresholds, Real-time dashboards, Historic reports, Interactive drill-down troubleshooting.
VSM uses the latest in Artificial Intelligence and Machine Learning to identify and resolve issues quickly.
-
HALO SERVICE SOLUTIONS LTD
An all-inclusive CRM solution and cloud-based service desk, HaloCRM delivers lightning-fast customer relationship management in an intuitive, codeless interface. HaloCRM supplies powerful, flexible best practise processes with Automation out-of-the-box. Our experienced, in-house CRM team provide frictionless service migrations, lower total ownership cost than legacy tools with concurrent licencing options available.
-
GOSS INTERACTIVE LIMITED
Powerful no-code/low-code ‘CRM-lite’ customer transaction platform enabling public sector organisations to deliver rich and intuitive customer websites & portals for online service requests and case management. Delivers seamless end to end online processes, saving time, effort and money, whilst providing a single customer view and an excellent customer experience.
-
FARTHEST GATE LIMITED
The Liberator mobile worker solution is a market leading module forming part of the Liberator suite of products. Liberator mobile worker can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
-
INSIGHT DIRECT (UK) LTD
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHI2024GC14
-
FARTHEST GATE LIMITED
The Liberator Highways and Streetworks Licensing solution is a market leading module forming part of the Liberator suite of products. Liberator Streetworks can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
-
Hostcomm Limited
CXCortex is an AI customer service agent that performs customer service autonomously using AI through a variety of channels such as email, chat, SMS and phone calls. The main purpose of CXCortex is to provide; email, voice & chat assistance, call recording analysis, CX analytics, AI quality assurance.