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1205 results found

1205 results found in Lot 2: Cloud software in the category Contact management

  • Liberator Bulky Waste

    Farthest Gate Limited

    The Liberator Bulky Waste software for Councils solution is a market leading module forming part of the Liberator suite of products. Liberator Bulky Waste can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Dynamics 365 Sales CRM

    VISIMEDIA LTD

    VisiMedia specializes in delivering comprehensive Microsoft 365 solutions tailored for the UK government and public sector. Our offerings include CRM design and build, advanced communication tools, collaborative platforms, and cybersecurity enhancements. We ensure compliance with UK data protection laws, facilitating efficient, secure, and collaborative work environments.

  • Liberty Create - Low code platform

    NETCALL SYSTEMS LIMITED

    Liberty Create is an enterprise low-code application development platform. Simplify and accelerate delivery of digital services, case-management and citizen relationship management applications.  Local Government and Housing Providers can further benefit from the pre-built and supported foundation provided by Citizen Hub and Tenant Hub to increase development speed and capacity.

  • Powered by Neo: Unified Customer Experience

    NEO TECHNOLOGY LIMITED

    Neo Technology's Unified Customer Experience platform utilises data analytics to personalise interactions and centralise customer data across channels, enhancing customer satisfaction, engagement, and operational efficiency.

  • Arcus Prosecutions

    Arcus Global Limited

    Arcus Prosecutions is a flexible and intuitive cloud-based solution built on the Salesforce platform, helping users manage the full prosecution process from initiation, preparation to recording the verdict. The included mobile app supports full access and offline remote working, enabling officers and teams to work efficiently and effectively.

  • Pegasystems Cloud Software - Analytics and Reporting

    Pegasystems Limited

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Analytics and reporting is at the core of the platform.

  • Digital & Business Consultancy

    Ve3 Global Ltd

    Requirements gathering, solicitation and definition Digital Value Mapping Stakeholder mapping, comms and engagement Digital strategy Business, functional and technical specifications Acceptance Criteria Prioritisation & phasing Content strategy (what content is required and where) Programme Management User testing and research User scenarios, journeys Interactive Proof of Concepts/Prototypes/Wire-frames Procurement Management

  • Interneuron RPA - Single Sign and Context Management

    Interneuron Ltd

    Interneuron's robotic process automation technology (RPA) and launchpad provide a secure and seamless single sign on (SSO) and context management (CM) capability. Our SSO and CM solution allows you to securely login to any application at the click of a button and find the correct patient, client or customer context.

  • NEC Citizen Access Suite SaaS

    NEC SOFTWARE SOLUTIONS UK LIMITED

    Self-service solution for revenues and benefits. Processing hundreds of thousands of transactions every day, reducing phone calls, walk-ins and emails so you can cut costs. Each simple, any-device solution connects to NEC Revenues & Benefits in real time. Real-time integration and fully automated processing.

  • Micro Focus, now OpenText - Service Management Automation X (SMAX) Premium on SaaS

    MICRO FOCUS

    SMAX is an analytics-driven ITSM and ESM solution that combines four key application areas: IT Service Management, IT Asset Management, Enterprise Service Management, and Cloud Management. SMAX has fully functioning processes and workflows that are ready to be used from day 1, and is easily extendable and fully codeless.

  • Commonplace digital community engagement platform

    Commonplace Digital Ltd.

    Commonplace's digital community engagement and consultation platform is for cities, government, housing, energy, net-zero, transport and planning. Mobile optimised and trusted by millions, it maximises diverse participation through transparency, interactive maps, visual surveys and co-design tools. Simple setup and AI-powered dashboards save time and money through realtime insight and reporting.

  • Customer Journey : Bookings and Queues

    Zipporah Ltd

    Hybrid management of booking and queues provides comprehensive flow management at customer service centres. Manage customers/guests with or without appointments, from first-contact to service delivery. Empower staff to optimise and control high-volume traffic via use of intelligent, intuitive interfaces. Improve queuing efficiency, operational performance and waiting times.

  • Salesforce CRM Analytics

    XMA Limited

    CRM Analytics is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCX2024GC14

  • Theseus: Drug and Alcohol

    Cyber Media Solutions Ltd.

    Theseus: Drug and Alcohol is a secure substance misuse caseload management system with integrated NDTMS National Drug Treatment Monitoring System CDS dataset compliant returns and reporting features. Theseus: Drug and Alcohol has powerful case management functions including Drug and Alcohol treatment episodes, TOP Treatment Outcomes Profile and NEX Needle Exchange.

  • Case Management Software System (ITSM) - Sugar Serve

    EnableIT Technologies Ltd

    enable.services, a global award winning ITSM specialist, offers a SugarCRM-powered case management system. This centralised hub streamlines customer data, fostering business growth through automation, collaboration, and insightful reporting. With flexibility and customisation, it provides a tailored ITSM solution to meet your business requirements

  • Salesforce - Add-ons

    SKYFLO DIGITAL LTD

    Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCS2024GC14

  • VE3 - SAP Customer Data Platform

    Ve3 Global Ltd

    An enterprise-grade customer data platform can help you personalise engagements across channels to better connect with customers and keep your business moving. Enterprise-wide customer insights can help you better engage with customers to increase conversion and strengthen retention. Bridges online and offline data to deliver relevant, trusted, and personalised engagements.

  • OpenText SMAX on iOCO Cloud or OpenText SaaS

    IOCO SOLUTIONS LIMITED

    SMAX is OpenText' next generation Service Management unified platform and portal. An analytics-driven service management automation solution for managing the entire service portfolio and service lifecycle within and beyond IT. SMAX enables automation, accelerates agent productivity, reduces ticket volumes and time to resolution whilst increasing user adoption and satisfaction.

  • Symplicity CareerHub Core

    Symplicity

    CareerHub is a leading career development platform which universities use to provide end-to-end employability enhancing services to students (from applicants, enrolled students to graduates and alumni). It underpins student careers through access to key services whilst driving employer engagement and provisioning jobs to students faster. Highly configurable to support personalisation.

  • Powered by Neo: Advanced Asset Management Solution

    NEO TECHNOLOGY LIMITED

    Experience seamless asset management with Neo Technology. Our solution integrates real-time data synchronisation, enables component-level ordering, and automates workflows to streamline operations. With advanced reporting and analytics, ensure compliance, improve financial management, and enhance customer experience.

  • Digital Place for Building Digital Services

    Placecube Ltd

    Your integrated platform for building well-designed digital services. Re-use public sector co-developed cubes, create new services using Placecube’s low-code UX, form, data and process building tools, or use full-code to build apps/micro-services that interact with the embedded Liferay DXP. Cloud-based, open-source and fully scalable to accelerate your digital transformation.

  • D&B Hoovers - Global business data search, download and intelligence tool

    Dun & Bradstreet Ltd

    D&B Hoovers provides access to the Dun & Bradstreet Data Cloud for real-time business intelligence. With an easy to navigate user interface, D&B Hoovers combines more than 297 million business records from 30,000 sources in 190 countries, updated 5 million times a day with an intuitive, dynamic user interface.

  • Microsoft Teams Phone - VOIP

    Bridgeall Limited

    Microsoft Teams Phone, formerly Teams Cloud Voice. Teams Phone provides the ability to combine your phone system into Microsoft Teams and create a complete communication and collaboration hub. Bridgeall are a leading Microsoft Gold partner and we provide a wide range of services to support you with Microsoft Teams Phone.

  • 8x8 Video Conferencing

    Opus Telecoms

    From 8x8's X-Series (1 to 8) HD Video Conferencing service single click increases productivity, delivering a full collaborative 8x8 solution via single web app: audio/video conference calls with virtual online meetings; screen sharing; whiteboarding; team meetings; Jitsi open source meeting experience; inbuilt telephony, IM & recording with call plans.

  • Esuasive Housing Tenancy Management

    Esuasive

    Esuasive Tenancy Management is a core solution component of Esuasive Housing, a complete, modular, preconfigured solution for Housing Associations and Local Authority landlords, fully customisable and extensible, and built on the Microsoft Dynamics 365 and Power Apps platform.

  • Visionet Implementation Services - Microsoft Dynamics 365 Customer Engagement (CRM)

    VISIONET EMEA LIMITED

    Visionet provides end to end support, implementation, upgrades, migrations, managed services and training for Microsoft Dynamics 365 Customer Engagement (CRM) Sales, Customer Service, Marketing and Field Services. Visionet has created an agile framework for Public Sector customers' needs and requirements.

  • AWS Connect by Global 4

    GLOBAL 4 COMMUNICATIONS LIMITED

    AWS Connect constitutes a cloud-based solution for managing contact centres. It offers a comprehensive suite of functionalities, including conversational AI capabilities, omnichannel support for seamless customer interactions, and real-time analytics for performance optimisation. Additionally, it provides valuable agent performance tools, fostering a more productive and efficient contact centre workforce.

  • Abavus - Cemetery Management

    Abavus.co.uk

    Our Cemetery Management capability enables local authorities to fully manage their cemeteries digitally. Includes booking and paying for plots and services, creating contracts for plot leases, managing and maintaining cemeteries (including plot inspections), and ability to maintain full up-to-date digital asset plot and cemetery records.

  • HaloCRM - SaaS CRM/Omnichannel Customer Relationship Management Software

    HALO SERVICE SOLUTIONS LTD

    An all-inclusive CRM solution and cloud-based service desk, HaloCRM delivers lightning-fast customer relationship management in an intuitive, codeless interface. HaloCRM supplies powerful, flexible best practise processes with Automation out-of-the-box. Our experienced, in-house CRM team provide frictionless service migrations, lower total ownership cost than legacy tools with concurrent licencing options available.

  • Enspirio Customer Engagement & Progression CEP Software

    ICONI Software Ltd

    ICONI’s Enspirio platform focuses on Customer Engagement & Progression and is designed to help organisations that support individuals. It enables organisations to case manage their support programmes and achieve optimal outcomes, ensure compliance and accelerate performance. Enspirio can be used for Employability, Health & Wellbeing, Skills & Learning and Rehabilitation.