-
Computacenter (UK) Ltd
Deliver exceptional customer experiences anywhere with IBM watsonx Assistant. Transform your business with artificial intelligence that understands customers in context to provide fast, consistent, accurate answers across any application, device or channel. Remove the frustration of long wait times, tedious searches, and unhelpful chatbots with the leader in trustworthy AI.
-
Answers and Solutions ltd
A chat service provides a quick simple way of your team exchanging one sentence questions and answers, and if necessary, small files or photo. Because the chats are grouped by subject conversations are easily followed. This platform has a full audit facility. Competes successfully against Slack and MS Teams.
-
Wavenet Ltd
RingCX is RingCentral's AI-powered customer service platform that integrates all communication channels (voice, chat, video) into a single system for agents and customers. It aims for easy use, fast deployment, and improved customer experience through features like chatbots and analytics.
-
Fujitsu Services Limited
The Fujitsu Smart Ticketing Concessionary Portal provides a customer facing website for concessionary bus pass customers to apply, renew and replace their smart concessionary bus pass. It can be fully branded to complement a scheme and is fully responsive for mobile phones.
-
Commify UK Limited trading as VOODOO and Esendex
Using the Esendex SMS for 2-factor authentication and the WhatsApp portal, you can market and send campaigns to your customers, sending bespoke SMS and WhatsApp offers or thousands/millions of standard SMS. Use SMS shortcodes and keywords to track campaigns, giving real-time feedback on the success.
-
Acceleraate Limited
Zoom is an all-in-one collaboration platform that makes connecting easier, more immersive, and more dynamic for people and businesses. Our team chat, phone, meetings, omnichannel contact centre, whiteboard, workspace, and AI solutions help hybrid teams collaborate and get more done.
-
DAVIES GROUP LIMITED
Delivery of cloud-based customer contact technology across all channels/sizes. From point solutions augmenting existing contact landscapes, to implementation of omnichannel cloud contact centres supporting 1000s of agents. and bespoke applications to enhance that capability. Davies consult, implement, develop, migrate, adopt, and support customer contact implementations for public and private sector.
-
Equine Register Ltd
Enables border control staff to rapidly and accurately identify live livestock, equines and companion animals at border control points destined either for import or export, and in real-time see identification/registration data, vaccination status and food chain status. Enables risk profiling. Interoperable with other systems to support frictionless trade movement.
-
Opus Telecoms
8x8 X-Series provides UCaaS, CCaaS, CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
-
8x8 UK Limited
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
-
DAVIES GROUP LIMITED
Delivery of Cloud based Virtual Workers that execute office based work using RPA (Robotic Process Automation) technology and Artificial Intelligence (AI) delivering Cloud based Hyper Automation. Davies consult, implement, develop, migrate, adopt and support RPA implementations for public and private sector.
-
Fusion Business Solutions
BMC Helix Business Workflows is a cloud-native case management application for all lines of business. It provides services in a scalable, managed, and automated way with the ability to create automated workflows without writing code and to tailor the user interface. Fusion GBS is an Elite Partner of BMC.
-
Multitone Electronics PLC
Multitone Nucleus is a versatile communications platform enhancing NHS team collaboration with secure, real-time messaging, adaptable to any scenario, supporting complex structures and integrating with existing systems for efficient, critical communications.
Multitone Nucleus is also capable of supporting the delivery of traditional crash team calls to dedicated devices.
-
Digital Interactive Ltd
Infreemation is an advanced online cloud based application for room and event booking
-
Wavenet Ltd
RingCentral Embedded Dialler for Microsoft Teams, brings our robust, enterprise-grade communications and collaboration capabilities to the Microsoft Teams app. Natively integrating functionality from RingEX into Teams, users can make calls and schedule, start and join meetings, view call history, and access our RingCentral Bot without leaving Teams.
-
WISER TRIBES LTD
We have a deep experience with working on multiple LLM systems to help public sector organisations unlock the potential of LLM and generative AI safely and in a responsible way. The outcome of adoption of our service results in costs savings and enhancing service creation within your organisation.
-
Boomerang I-Comms Ltd
Boomerang’s Dynamics 365 plug-in and custom Connector provides seamless integration to Microsoft apps and Power Platform, overcoming broadcast limitations by matching activities with responses. This fosters conversational engagements, recorded in contacts’ timelines for seamless automation and stakeholder interactions. ISO-27001, CyberEssentials,Cyber Essentials Plus certifications ensure data security.
-
Adjutant Software Ltd
Adjutant allows your organisation to provide control, clarity and communication during any emergencies or business continuity issues. We provide a cloud-based software solution (SaaS) and app that automates cascade call outs and supplies actions to the many roles involved in a plan during the initial response phase of an incident.
-
IBM United Kingdom Ltd
Deliver exceptional customer experiences anywhere with IBM watsonx Assistant. Transform your business with artificial intelligence that understands customers in context to provide fast, consistent, accurate answers across any application, device or channel. Remove the frustration of long wait times, tedious searches, and unhelpful chatbots with the leader in trustworthy AI.
-
NHS North of England Commissioning Support Unit (Hosted by NHS England)
UEC-RAIDR delivers near real-time data from urgent and emergency healthcare and social care services to operational, managerial, clinical, and System Co-ordination Centres. Automated alerts notify users of system changes, while predictive modelling aids in planning and surge identification. UEC-RAIDR adheres to NHS England Smart System Co-ordination Centre standards.
-
Softcat Limited
8x8 Meetings are included in the Unified Communications services offered through 8x8's X Series user plans. These services facilitate video-based meetings, events, and team collaboration, complete with features such as whiteboarding for enhanced productivity and interaction.
-
Placecube Ltd
Industry leading (Gartner) open source, Digital Experience Platform from Liferay. Used by organisations, worldwide, to transform service outcomes and engagement with citizens. As Liferay’s preeminent Service Partner, Placecube’s accredited services enable you to accelerate your digital transformation program and optimise return on investment.
-
INTUITY COMMUNICATIONS LIMITED
8x8 CPaaS empowers clients to seamlessly integrate real-time communications such as voice, chat, bots, and video into their current business applications. With low-code options and pre-packaged use-case templates, 8x8 simplifies the process, facilitating easy access and implementation of these API-based integrations.
-
NG Bailey IT Services Limited
RingEX enables customers to quickly set up and unify business calls, SMS, fax, and more in a single app with powerful AI tools accessible across devices. It also has powerful real-time analytics for better decision-making and 300+ pre-built integrations to easily automate workflows and tasks
-
DATASUMI LTD
Real-time Diplomatic Intelligence provides a state-of-the-art service that utilises Generative AI to produce immediate intelligence reports for Foreign Office officials, keeping them updated on international happenings and trends. Our groundbreaking methodology facilitates the rapid distribution of essential information, equipping decision-makers with current insights to maneuver through intricate diplomatic environments successfully.
-
Wavenet Ltd
Native Teams dialing powered by RingCentral. RingCentral Direct Routing for Microsoft Teams works behind the scenes to power reliable calling and an expanded global reach, all while users leverage the familiar Teams interface.
-
Atlas Cloud Ltd
Generative AI has come to the Microsoft 365 suite. Enable Copilot to unlock powerful and intelligent shortcuts for employees, based on organisational data.
-
OSTRATTO LTD
Google Workspace Business Standard (<300 users). 2TB Pooled Storage/User. Gmail, Calendar, Docs and Drive, Meet, Chat. Does not include Vault. Google Meet: Breakout Rooms, Co-moderation, Recordings, QA, Polls. Google Chat: Advanced rooms, security & reporting controls Collaboration: Pin verified sharing, document approvals, Shared
Team Drive Reseller: Ostratto
-
Charterhouse Voice & Data
Zoom is an all-in-one collaboration platform that makes connecting easier, more immersive, and more dynamic for people and businesses. Our team chat, phone, meetings, omnichannel contact centre, whiteboard, workspace, and AI solutions help hybrid teams collaborate and get more done.
-
Boomerang I-Comms Ltd
Boomerang’s Dynamics 365 plug-in and custome Connector provides seamless integration to Microsoft apps and Power Platform, overcoming broadcast limitations by matching activities with responses. This fosters conversational engagements, recorded in contacts’ timelines for seamless automation and stakeholder interactions. ISO-27001, CyberEssentials,Cyber Essentials Plus certifications ensure data security.