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Arcus Global Limited
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scalable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHA2024GC14
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Reply Limited
Microsoft Dynamics 365 Business Central is an all-in-one business management solution designed for small and medium-sized enterprises. It integrates finance, sales, service, and operations, offering tools for managing finances, supply chain, inventory, and customer relationships in a unified platform, enabling efficient business operations and growth.
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Acceleraate Limited
Zoom is an all-in-one collaboration platform that makes connecting easier, more immersive, and more dynamic for people and businesses. Our team chat, phone, meetings, omnichannel contact centre, whiteboard, workspace, and AI solutions help hybrid teams collaborate and get more done.
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New Verve Consulting
Future proof your business with our flexible Atlassian Cloud subscriptions. Atlassian Cloud delivers the power of collaborative tools such as Jira Software, Jira Service Management, and Confluence for agile, IT, and non-technical teams. Gain enterprise-grade security, compliance, and governance out of the box.
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Open Sky Data Systems
OpenSky's Enterprise Application Services deliver customized, high-performance solutions using .NET, low-code platforms, and Microsoft Dynamics 365 CRM. We provide seamless integration, enhanced efficiency, and superior user experiences. Our managed services ensure comprehensive security and adherence to best practices, enabling our clients to stay ahead in the digital landscape.
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Softcat Limited
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHS2024GC14
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DAVIES GROUP LIMITED
Delivery of cloud-based customer contact technology across all channels/sizes. From point solutions augmenting existing contact landscapes, to implementation of omnichannel cloud contact centres supporting 1000s of agents. and bespoke applications to enhance that capability. Davies consult, implement, develop, migrate, adopt, and support customer contact implementations for public and private sector.
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Digital Modus Ltd
Regulatory Services, Environmental Health and Licensing for Local Authorities. Built on Salesforce's Public Sector Solutions suite. Legislatively compliant solution streamlining business processes through all channels. It has intuitive tools to capture all required information with efficient case management, progress tracking, communications and integrations.
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Medallia, Inc.
Digital channels are the first and central touchpoint in almost every citizen (and patient) journey - making websites/apps critical to the success of the experience of interacting with public services.
Medallia's digital solutions help you understand visitor behaviour and intentions, using those insights to curate personalised experiences in real time.
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Esuasive
Esuasive’s Dynamics 365 / Power Apps custom development and support service focuses on agile design and implementation of Dynamics 365 and Power Apps solutions to meet specific requirements. The service includes solution prototyping, solution design; solution configuration; systems integration; data migration; testing; training; hypercare on go-live; and long-term support.
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8x8 UK Limited
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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Esuasive
Esuasive Homelessness Case Management enables Local Authorities to manage cases, deliver solutions, monitor outcomes and report statistics as required under the Homelessness Reduction Act 2017.
Esuasive Homelessness Case Management is built on the Microsoft Dynamics 365 / Power Apps platform, and is fully customisable to meet customer-specific requirements.
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Fusion Business Solutions
BMC Helix Business Workflows is a cloud-native case management application for all lines of business. It provides services in a scalable, managed, and automated way with the ability to create automated workflows without writing code and to tailor the user interface. Fusion GBS is an Elite Partner of BMC.
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XMA Limited
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHX2024GC14
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Leidos Innovations UK Limited
Leidos provides end-to-end Data Engineering Services from Discovery to Design and Implementation of modern, scalable data pipelines using Cloud and traditional technologies. Our Data Engineering team provides expert knowledge, using industry standard tools/processes to manage and optimise solutions enabling customers to become 'data driven' and realise maximum value from data.
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WISER TRIBES LTD
We have a deep experience with working on multiple LLM systems to help public sector organisations unlock the potential of LLM and generative AI safely and in a responsible way. The outcome of adoption of our service results in costs savings and enhancing service creation within your organisation.
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Acuvate Software
Acuvate was founded to enable seamless digital transformation and deliver impact from the word go. We are a global enterprise, leading AI-powered digital transformation services and consulting for organizations of all sizes.
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IBM United Kingdom Ltd
Deliver exceptional customer experiences anywhere with IBM watsonx Assistant. Transform your business with artificial intelligence that understands customers in context to provide fast, consistent, accurate answers across any application, device or channel. Remove the frustration of long wait times, tedious searches, and unhelpful chatbots with the leader in trustworthy AI.
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XMA Limited
Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder
IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCHX2024GC14
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INTUITY COMMUNICATIONS LIMITED
8x8 CPaaS empowers clients to seamlessly integrate real-time communications such as voice, chat, bots, and video into their current business applications. With low-code options and pre-packaged use-case templates, 8x8 simplifies the process, facilitating easy access and implementation of these API-based integrations.
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Cloud Cover IT Limited
Cloud Cover IT has a specialist SharePoint support team of experts offering first, second and third line support both remotely and onsite. Our fully UK based team are all trained as part of out Microsoft Gold Partner status.
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Fusion Business Solutions
BMC Helix Service Management Advanced (HSMA) is packed to include ITSM, Business Workflows, Virtual Agent, Digital Workplace Advanced and Multi Cloud Broker. HSMA is licensed on Named & Concurrent users.
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SAP UK Ltd
SAP Service Cloud CRM solution offers advanced service ticket support across any channel, with rich service analytics and seamless integration with your existing knowledge base as well as your ERP and other IT systems.
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Charterhouse Voice & Data
Zoom is an all-in-one collaboration platform that makes connecting easier, more immersive, and more dynamic for people and businesses. Our team chat, phone, meetings, omnichannel contact centre, whiteboard, workspace, and AI solutions help hybrid teams collaborate and get more done.
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iService Solutions Limited
An ITSM solution and cloud-based service desk, HaloITSM delivers lightning-fast IT service management in an intuitive, codeless interface. HaloITSM is the benchmark for speed and supplies powerful, flexible ITIL processes out-of-the-box. Our experienced professional services team provide frictionless service migrations, with lower total ownership cost than other legacy ITSM tools.
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Arcus Global Limited
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHA2024GC14
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Virgin Media Business
Cloud Communications 8x8 delivers UCaaS, CCaaS and CPaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration (X4) up to contact centre (X8). 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, conversational AI, media recording, analytics and dashboard reporting, customisable wallboards, quality management and API integration.
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Bullet Web Development
A chat assistant, harnessing the power of artificial Intelligence (AI) to engage with people on a health improvement or behaviour change journey. Our tool delivers conversations through a range of communication channels (e.g. web, sms, Whatsapp, app). Offering tailored, personalised advice through an AI powered coach.
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Ceox
Ceox’s Correspondence Handling with Intelligent Automation Services enable Public-Sector Organisations to use Artificial Intelligence (AI) and Robotic Process Automation (RPA) to route enquiries and ministerial correspondence. Our solution works with any correspondence management system including Fivium eCase and automatically extracts information, creates Cases, removes Spam, and suggests Standard Lines.
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Zoho Corporation Limited
ServiceDesk Plus is a service management solution that combines ITSM essentials, IT asset management (ITAM), and a CMDB with enterprise service management (ESM) capabilities. ServiceDesk Plus is the ideal choice for organisations looking for a scalable, secure, and extensible IT and enterprise service management solution with a proportionate ROI.