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CEOX SERVICES LTD
Ceox’s Microsoft Dynamics 365 enables Public Sector Organisations to transform their back-office operations and deliver services digitally.
Based upon MS Dynamics 365 with options to provide services digitally using a portal means it’s an ideal, flexible cloud-based platform for digital transformation. Deliver better satisfaction and reduced costs by improving efficiencies.
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INSIGHT DIRECT (UK) LTD
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHI2024GC14
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BAYTREE SOLUTIONS LTD
Design and implementation of Microsoft Dynamics (D365) for Social Housing resulting in business improvement/transformation, system rationalisation and extensive business insight. Offering our blue print designs specifically for the sector. Experience of delivering hybrid solutions making use of other specialist solutions and removing the need for legacy Housing Management solutions
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Epaccsys Limited
Enterprise Resource Planning systems provider Epaccsys have been supplying Enterprise Resource Planning systems and Enterprise Resource Planning solutions for over 15 years with Epicor Enterprise Resource Planning software. The full suite of Enterprise Resource Planning modules available include Financial ERP, Distribution ERP, Supply Chain Management ERP and Project Management ERP.
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KERV DIGITAL LIMITED
Use Dynamics Customer Service to provide personalised service to customers in any channel. Customer service teams can use a single unified view of data when managing cases, access a centralised knowledgebase for support information. Use insights to monitor performance metrics to make informed decisions based on trends / activities.
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Epaccsys Limited
Inventory Management software provider Epaccsys have been supplying Inventory Management software and Inventory Management solutions for over 15 years with Epicor ERP software. Alongside the Inventory Management solution sits a full suite of Enterprise Resource Planning modules including Financial, Distribution, Supply Chain Management and Project Management.
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Verint Systems Inc.
An add-on to Engagement Data Management (EDM – listed separately), the PII Redaction Bot provides redaction of Personally Identifiable Information (PII) from recordings.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Programme Intake/Client Registration is a central use case of Pega.
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XMA LIMITED
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCX2024GC14
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INTUITY COMMUNICATIONS LIMITED
Global PSTN access via Intermedia's native voice for Microsoft Teams integration. Increase productivity with a full communications solution, including telephony, voicemail; video, email, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers.
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OneAdvanced Limited
Cloud hosted workforce management system providing dynamic resource scheduling and intelligent appointments for all works in responsive, cyclical / compliance, and void / empty homes functions. Drives organisational productivity improvements in parallel with increased customer satisfaction.
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ACCENTURE (UK) LIMITED
Enterprise-wide customer data management helps to elevate customer engagement to increase conversion and strengthen retention.
From individual consumers to multiple business accounts, customers demand relevant, personalised engagements. You can surface insights from customer data in real time across enterprise to deliver winning engagements, boost revenue, and drive growth.
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NEO TECHNOLOGY LIMITED
Neo Technology's Mutual Exchange Solutions facilitate seamless swaps between tenants within housing communities. Our platform streamlines the exchange process, from initial application to final approval, ensuring compliance with regulations and fostering positive outcomes for tenants seeking to relocate.
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KERV DIGITAL LIMITED
Dynamics 365 Marketing provides marketing teams with an easy to use application which can provide intelligence to inform campaigns from email marketing to event management, and automate activities. We support discovery activities, business architecture, governance set-up, DevOps/SecOps tooling, service design, experience research/design, technical architecture, predictive science and all related services.
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NEO TECHNOLOGY LIMITED
Neo Technology's Parking Permit Management Solutions streamline the process of issuing and managing parking permits for tenants. Our platform offers efficient permit application, approval, and tracking features, ensuring seamless parking management for property managers and convenient access for tenants.
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ROCKTIME LIMITED
Rocktime's Route Planning and Optimisation service integrates with verso™ managing vehicles and drivers to support route building to provide on-time services. Providing real-time planning of routes to manage challenges with delivery and scheduling.
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ANS GROUP LIMITED
The ANS Power Platform and Dynamics 365 Implementation Service for Recruitment and Admissions is one that enables organisations to deliver digital transformation across the organisation, enabling them to reinvent how they do business and serve applicants, students, stakeholders and staff by creating and tracking interactions amongst people, data and processes.
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BOOMERANG I-COMMS LTD
Boomerang’s Dynamics 365 plug-in and custome Connector provides seamless integration to Microsoft apps and Power Platform, overcoming broadcast limitations by matching activities with responses. This fosters conversational engagements, recorded in contacts’ timelines for seamless automation and stakeholder interactions. ISO-27001, CyberEssentials,Cyber Essentials Plus certifications ensure data security.
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NEO TECHNOLOGY LIMITED
Neo Technology's Conversational AI Chatbot Tool enhances websites by engaging with users before human intervention. Intelligent and multilingual, it guides users through a series of questions to provide relevant information. If needed, it seamlessly transfers control to human agents for further assistance.
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ACF Technologies (UK) Limited
ACF offer market-leading queue management solutions which combine the following components: self-serve interfaces (kiosks, tablets, virtual queuing), printed or e-tickets (SMS, email), digital signage, audio calling, internal easy-to-use web user interface, intelligent customer routing, skills /needs matching, multi-language, online data / document collection, surveying and much more.
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BRIGHTWIRE TECHNOLOGY SERVICES LIMITED
Brightwire's Artificial Intelligence based forms processing engines allows PDFs, emails and other documents to have data extracted easily and pushed automatically into other systems.
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ROCKTIME LIMITED
Rocktime's verso™ Housing Enforcement and Case Management software can be used as a stand-alone cloud platform or fully integrated, verso can be tailored to mirror and improve your internal workflows and processes across Local Authority licensing schemes.
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OMNIA SMART TECHNOLOGIES LIMITED
Our Fleet operations and execution management software is designed to streamline local authority service delivery, encompassing waste collection, road sweeper operations, housing, and highways management. Integrating advanced telematics, vehicle CCTV, route optimisation, asset management, and paperless workflow systems, our software enhances job management and operational efficiency.
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BRIGHTWIRE TECHNOLOGY SERVICES LIMITED
Brightwire provides consulting, configuration and integration of its cloud-based care management solution to help organisations to focus on individual-centred care. Care teams can capture, manage and assess individuals digital records, automate processes such as letters, trigger workflows to escalate or route cases, and manage and report on care plans.
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INFOSYS LIMITED
Infosys’ Microsoft Dynamics 365 CRM services: End-to-end services for cloud readiness assessment, fit-gap analysis, integration, and optimisation services for Microsoft D365 cloud implementation. We implement all the modules of D365 CRM, including Sales, Customer Insights, Customer Service, Field Service and Project Operations. We also provide warranty/hyper care post go-live.
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Tabs FM Limited
Tabs FM Limited develop, supply and support cloud-based Computer Aided Facilities Management (CAFM) software solutions for the facilities, estates and service management industries. Our flexible portfolio of modules, mobile and web systems ensure that we offer an effective, end-to-end management and communication software solution.
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GRANICUS-FIRMSTEP LIMITED
The Granicus Government Experience Cloud is a comprehensive cloud-based platform for communications, citizen engagement, digital services, and service delivery. It’s designed to enable stronger relationships, improve trust, and provide excellent government customer experiences for citizens.
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Porism Limited
Case management and CRM software for elected representatives. Record and complete casework, engage with local residents and authority officers, organise events and deadlines, and gain local insight with our all-in-one solution. eCasework is the all-in-one solution for councillors, MLAs, AMs, MPs, MSPs and unions
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WELLTIME LIMITED
CustomerConnections CRM system provides communication and Customer relationship management platform for service providers and customers. Features include Advanced Feedback, Friends and Family Test (FFT), customer education, e-Complaints, Google Reviews, NHS Choices and Facebook reviews, Customer Information Completer, Marketing Consent Management.
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Zipporah Ltd
Pest Control Booking and Appointment allows customers to book, manage and pay for pest control appointments online. Give customers/staff ability to book/request/manage pest control bookings against defined schedules; allowing intelligent workflow. Define rules, charge structures and add images, tailor follow-up processes. Available in environmental package with HWRC, Bulky, MOT .