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Adare SEC Limited
PrintMe, Hybrid Mail platform enables clients to centralise the production of their day-to-day, customer communications. Users create their document templates, select the virtual Print Driver, choose from configurable print options, such as envelope size, postage tariff, onserts, and attachments, and send to Adare SEC for processing, production, and multi-channel delivery.
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IEG4 LIMITED
IEG4’s Digital Experience Platform (DXP) for Local Government is a powerful, user-friendly solution designed for local authorities to enhance digital services. It integrates online forms, payments, self-service portals, web content management, automated workflows, and CRM. This enables councils to boost efficiency, cut costs, and provide a seamless digital experience.
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Abavus.co.uk
Our Bookings and Appointments module allows a local authority to create any type of booking or appointment process (e.g. appointment with council benefits advisor, or booking a facility reservation). This module can be used with both customer-facing and internal processes.
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SUPPECO LIMITED
Supplier Relationship Management Cloud Software. Supplier Contract Management Cloud Software. Suppeco leverages the potential in relationships to solve key challenges facing the customer-supplier ecosystem
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PLACECUBE LIMITED
The case management platform co-developed in partnership with local government for the public sector, has a range of case types including Freedom of Information (FOI), Complaints, Compliments, Comments (3C), and Councillor/Members Enquiries. FOIs, Complaints & Member Enquiries automate end-to-end workflow and case management, reducing manual processes. Cloud-based, open-source, fully scalable.
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SOFTCAT PLC
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCS2024GC14
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BARTEC MUNICIPAL TECHNOLOGIES LIMITED
‘Collective’ is a comprehensive, modular, software system designed to reduce the cost and improve the quality of local authority front-line services, including waste and recycling operations management, commercial customer account management, street cleansing, enviro-crime, grounds maintenance, inspections, route optimisation software and route consultancy services.
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BAYTREE SOLUTIONS LTD
Helping organisations achieve a single source of data through integration, removing the need to maintain multiple data sets. Providing reporting solutions to support corporate KPI's, Ombudsman and Regulatory outcomes including the Consumer Standards and Awaabs Law.
Helping organisations to better understand their properties, tenants and accounts to support proactive services
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DQE-SOFTWARE
DataQ, checking customer data quality
DataQ is a data quality management solution to check the customer data at each touchpoint in real time and in optmization mode.
DataQ comprises eight data quality management modules dedicated to checking and optimizing all customer data (B2C and B2B)
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ILLY Systems Ltd
Market leading therapeutic system offering comprehensive case management and reporting supporting initiatives on Substance Misuse - Drugs and Alcohol, Criminal Justice, YP and Sexual Health. OHID NDTMS and SRHAD/GUMCAD compliant, full TOPS implementation, Prescribing and Harm Reduction modules. NHS Trusts, Council, Community services, Prisons, Residential Rehabilitation Services and Families Services.
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Govtech Solutions Ltd
Hosted digital process automation services for the capture, validation, loading and automatic processing of new Benefit claims, ATLAS files, day-to-day online Council Tax and NDR transactions, paperless e-billing and Council Tax Reduction as a Discount. We fully integrate with leading R&B application vendors such as Capita and NEC.
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Cyber Media Solutions Ltd.
Theseus: Integrated Care System Management is a specialised solution for Integrated Care Boards (ICB). It facilitates Single Point of Access (SPoA) for patients to integrated referral ecosystems comprised of NHS and local authority health and care teams, plus services delivered by VCSE partners and external agencies.
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ARCUS GLOBAL LIMITED
Asset Management for Councils spanning Corporate Land and Property through to green spaces and trees. Leases, Acquisitions and Disposals, queries and requests arising from tenants. The system, built upon the Salesforce platform, is designed to guide users through the processes and provide the options available to them at each stage.
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Cinos
Cinos Cloud Unified Communications leverages best-of-breed, open-standards Cisco technology.
A Cisco-powered cloud delivering robust, always-on IP telephony, video conferencing, instant messaging, switchboard, omni-channel contact centre and full reporting, recording and billing for users in any location on any device. Public, private and hybrid cloud options delivered from UK-sovereign data centres.
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HINDUJA GLOBAL SOLUTIONS UK LIMITED
HGS Agent X is a cloud-based contact centre AI accelerator allowing organisations to quickly deploy scalable/flexible contact centres. This tech-agnostic interface, powered by Artificial Intelligence offers over 300 out-of-the-box integrations and highly customisable secure and scalable solutions. HGS Agent X has a programmable API framework and provides fully managed support.
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Acceleraate Limited
Zoom Contact Center is a native cloud omnichannel solution which provides all of the tools organisations need to deliver more meaningful customer and employee interactions. Incorporating hundreds of enterprise features, and providing the ability to deliver integrated unified comms, Zoom offers Voice, Video, Webchat, SMS, Email, and Social channels.
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INFOPAD LTD
InfoPad’s Dynamics 365 CRM for Higher Education is tailored specifically for universities and colleges to manage student interactions and institutional operations efficiently. This solution integrates seamlessly into existing systems, offering tools for recruitment, student services, and alumni engagement, ensuring a unified approach to managing educational and administrative tasks.
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ROBIQUITY LIMITED
UiPath, a leading business automation platform providing intelligent,
digital workers including Robotic Process Automation(RPA), Artificial
Intelligence(AI) including GenAI, Intelligent Document Processing(IDP),
Test Automation, Process Mining, Communications Mining, and
analytics used by governments to automate manual processes to
improve employee & citizen outcomes.
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BT PLC
BT Genesys Cloud Contact Centre is an all-in-one cloud-based contact centre software built to improve the user experience. It’s a suite of cloud services for enterprise-grade communications, collaboration, and contact centre management. It’s scalable, quick, and easy to set up. It is an evergreen platform with rapid innovation.
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IMImobile Europe Ltd
Webex Notify is a cloud based application that allows employees to send customer and internal messages across channels with multiple templates, large contact lists, de-duping and bulk sends. It provides a powerful role-based access control framework to configure the messaging environment, allowing department administrators to define users and templates.
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SCG CORPORATE LIMITED
Send encrypted electronic documents for approvals, agreements / transactions and DocuSign will complete the end-to-end online processes.
The ability to embed electronic signing and payment requests into your existing website, portals, and applications. Save time & money by using DocuSign’s pre-built integrations or APIs to connect your systems.
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ARCUS GLOBAL LIMITED
Arcus Government Pack supports UK Public Sector organisations in their use of the Salesforce platform by providing features specifically designed for and with governmental organisations. These include financial management and integrated payment channels, data security and publishing, task automation, workflow management, and multi-channel communications.
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EBO.AI (UK) LTD
The Patient Surveys product enables healthcare providers to upload a list of patients into the EBO Platform, broadcast out to patients (via SMS, Email, WhatsApp), using automated chat to gather essential patient information.
EBO’s platform ensures that the survey questions are contextually relevant and easily comprehensible to patients.
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GRANICUS-FIRMSTEP LIMITED
govService (formerly Firmstep) is a web-based, digital services platform for quick and easy creation of online processes. The low-code solution combines forms and process with a customer self-service portal that integrates with citizen request management (CRM), creating a single view. govService integrates to any 3rd party system.
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GRANICUS-FIRMSTEP LIMITED
govService (formerly Firmstep) is a web-based, digital services platform for quick and easy creation of online processes. The low-code solution combines forms and process with a customer self-service portal that integrates with citizen request management (CRM), creating a single view. govService integrates to any 3rd party system.
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Mortar
Hoop'd is a modular, cloud-based software framework delivering tailored user-led design solutions for services. Our modules support service user engagement, triage, accreditation and eligibility and provide intelligence to officers in the management of users, data and the improvement of service outcomes.
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GRANICUS-FIRMSTEP LIMITED
govService Digital Expansions & Solutions are add-on modules to enhance the core Digital Services platform. Modules include pre-built solutions for Blue Badge, FOI and Contact Us. Features include Kiosk (self-scanning), Queuing, Offline Forms, Councillor Portal, MyAccounts, Calendar Bookings, Shared Services Portal and Single Sign-On.
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NEO TECHNOLOGY LIMITED
Neo Technology's Case Management Solutions cater to various scenarios like investigations, service requests, and incident handling. Our experts assess each scenario individually, leveraging common design approaches to tackle specific issues effectively. We offer flexible implementation packages, ranging from proof of concept (PoC) to large-scale deployments.
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Mott MacDonald Limited
Moata Land Management (MLM) is an industry-leading solution for managing land-related data on infrastructure projects. Developed in collaboration with industry experts, MLM acts as a single source of truth for all landownership information and stakeholder engagement across all disciplines working through the infrastructure lifecycle, creating efficiencies and reducing risk.
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Cyber Media Solutions Ltd.
Theseus: Directory of Services (‘DoS’) is a versatile and engaging ‘off-the-shelf’ digital platform that connects citizens with activities, community assets and resources in your locality. The platform’s intuitive interface empowers VCSEs and other organisations to publish their service directory offer quickly and easily.