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1202 results found

1202 results found in Lot 2: Cloud software in the category Contact management

  • Operations Management Software

    BARTEC MUNICIPAL TECHNOLOGIES LIMITED

    ‘Collective’ is a comprehensive, modular, software system designed to reduce the cost and improve the quality of local authority front-line services, including waste and recycling operations management, commercial customer account management, street cleansing, enviro-crime, grounds maintenance, inspections, route optimisation software and route consultancy services.

  • Data, Integration and Insight Services

    BAYTREE SOLUTIONS LTD

    Helping organisations achieve a single source of data through integration, removing the need to maintain multiple data sets. Providing reporting solutions to support corporate KPI's, Ombudsman and Regulatory outcomes including the Consumer Standards and Awaabs Law. Helping organisations to better understand their properties, tenants and accounts to support proactive services

  • LINKS CarePath - A Therapeutically Driven Case Management System

    ILLY SYSTEMS LIMITED

    Market leading therapeutic system offering comprehensive case management and reporting supporting initiatives on Substance Misuse - Drugs and Alcohol, Criminal Justice, YP and Sexual Health. OHID NDTMS and SRHAD/GUMCAD compliant, full TOPS implementation, Prescribing and Harm Reduction modules. NHS Trusts, Council, Community services, Prisons, Residential Rehabilitation Services and Families Services.

  • eCAPTURE, UCDS/CTRaaD, GOpaperless and webCAPTURE Digital Process Automation

    GOVTECH SOLUTIONS LIMITED

    Hosted digital process automation services for the capture, validation, loading and automatic processing of new Benefit claims, ATLAS files, day-to-day online Council Tax and NDR transactions, paperless e-billing and Council Tax Reduction as a Discount. We fully integrate with leading R&B application vendors such as Capita and NEC.

  • Theseus: Integrated Care System (ICS) Management

    CYBER MEDIA SOLUTIONS LTD

    Theseus: Integrated Care System Management is a specialised solution for Integrated Care Boards (ICB). It facilitates Single Point of Access (SPoA) for patients to integrated referral ecosystems comprised of NHS and local authority health and care teams, plus services delivered by VCSE partners and external agencies.

  • Arcus Asset Management

    ARCUS GLOBAL LIMITED

    Asset Management for Councils spanning Corporate Land and Property through to green spaces and trees. Leases, Acquisitions and Disposals, queries and requests arising from tenants. The system, built upon the Salesforce platform, is designed to guide users through the processes and provide the options available to them at each stage.

  • Cinos Cloud Unified Communications as a Service

    CINOS LIMITED

    Cinos Cloud Unified Communications leverages best-of-breed, open-standards Cisco technology. A Cisco-powered cloud delivering robust, always-on IP telephony, video conferencing, instant messaging, switchboard, omni-channel contact centre and full reporting, recording and billing for users in any location on any device. Public, private and hybrid cloud options delivered from UK-sovereign data centres.

  • HGS Agent X - Amazon Connect Contact Centre Software

    HINDUJA GLOBAL SOLUTIONS UK LIMITED

    HGS Agent X is a cloud-based contact centre AI accelerator allowing organisations to quickly deploy scalable/flexible contact centres. This tech-agnostic interface, powered by Artificial Intelligence offers over 300 out-of-the-box integrations and highly customisable secure and scalable solutions. HGS Agent X has a programmable API framework and provides fully managed support.

  • Zoom Contact Center by Acceleraate

    ACCELERAATE LIMITED

    Zoom Contact Center is a native cloud omnichannel solution which provides all of the tools organisations need to deliver more meaningful customer and employee interactions. Incorporating hundreds of enterprise features, and providing the ability to deliver integrated unified comms, Zoom offers Voice, Video, Webchat, SMS, Email, and Social channels.

  • Infopad - Dynamics 365 CRM for Higher Education

    INFOPAD LTD

    InfoPad’s Dynamics 365 CRM for Higher Education is tailored specifically for universities and colleges to manage student interactions and institutional operations efficiently. This solution integrates seamlessly into existing systems, offering tools for recruitment, student services, and alumni engagement, ensuring a unified approach to managing educational and administrative tasks.

  • UiPath Intelligent Automation/RPA

    ROBIQUITY LIMITED

    UiPath, a leading business automation platform providing intelligent, digital workers including Robotic Process Automation(RPA), Artificial Intelligence(AI) including GenAI, Intelligent Document Processing(IDP), Test Automation, Process Mining, Communications Mining, and analytics used by governments to automate manual processes to improve employee & citizen outcomes.

  • BT Genesys Cloud Contact Centre

    BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY

    BT Genesys Cloud Contact Centre is an all-in-one cloud-based contact centre software built to improve the user experience. It’s a suite of cloud services for enterprise-grade communications, collaboration, and contact centre management. It’s scalable, quick, and easy to set up. It is an evergreen platform with rapid innovation.

  • Webex Notify

    IMImobile Europe Ltd

    Webex Notify is a cloud based application that allows employees to send customer and internal messages across channels with multiple templates, large contact lists, de-duping and bulk sends. It provides a powerful role-based access control framework to configure the messaging environment, allowing department administrators to define users and templates.

  • DocuSign Electronic Encrypted Signature

    SCG CORPORATE LIMITED

    Send encrypted electronic documents for approvals, agreements / transactions and DocuSign will complete the end-to-end online processes. The ability to embed electronic signing and payment requests into your existing website, portals, and applications. Save time & money by using DocuSign’s pre-built integrations or APIs to connect your systems.

  • Arcus Government Pack

    ARCUS GLOBAL LIMITED

    Arcus Government Pack supports UK Public Sector organisations in their use of the Salesforce platform by providing features specifically designed for and with governmental organisations. These include financial management and integrated payment channels, data security and publishing, task automation, workflow management, and multi-channel communications.

  • EBO Patient Surveys

    EBO.AI (UK) LTD

    The Patient Surveys product enables healthcare providers to upload a list of patients into the EBO Platform, broadcast out to patients (via SMS, Email, WhatsApp), using automated chat to gather essential patient information. EBO’s platform ensures that the survey questions are contextually relevant and easily comprehensible to patients.

  • govService Digital Services Platform

    GRANICUS-FIRMSTEP LIMITED

    govService (formerly Firmstep) is a web-based, digital services platform for quick and easy creation of online processes. The low-code solution combines forms and process with a customer self-service portal that integrates with citizen request management (CRM), creating a single view. govService integrates to any 3rd party system.

  • govService Digital Customer Experience Platform

    GRANICUS-FIRMSTEP LIMITED

    govService (formerly Firmstep) is a web-based, digital services platform for quick and easy creation of online processes. The low-code solution combines forms and process with a customer self-service portal that integrates with citizen request management (CRM), creating a single view. govService integrates to any 3rd party system.

  • Hoop'd

    Mortar

    Hoop'd is a modular, cloud-based software framework delivering tailored user-led design solutions for services. Our modules support service user engagement, triage, accreditation and eligibility and provide intelligence to officers in the management of users, data and the improvement of service outcomes.

  • govService Digital Expansions & Solutions

    GRANICUS-FIRMSTEP LIMITED

    govService Digital Expansions & Solutions are add-on modules to enhance the core Digital Services platform. Modules include pre-built solutions for Blue Badge, FOI and Contact Us. Features include Kiosk (self-scanning), Queuing, Offline Forms, Councillor Portal, MyAccounts, Calendar Bookings, Shared Services Portal and Single Sign-On.

  • Neo Technology Case Management Solutions

    NEO TECHNOLOGY LIMITED

    Neo Technology's Case Management Solutions cater to various scenarios like investigations, service requests, and incident handling. Our experts assess each scenario individually, leveraging common design approaches to tackle specific issues effectively. We offer flexible implementation packages, ranging from proof of concept (PoC) to large-scale deployments.

  • Moata Land Management

    MOTT MACDONALD LIMITED

    Moata Land Management (MLM) is an industry-leading solution for managing land-related data on infrastructure projects. Developed in collaboration with industry experts, MLM acts as a single source of truth for all landownership information and stakeholder engagement across all disciplines working through the infrastructure lifecycle, creating efficiencies and reducing risk.

  • Theseus: Directory of Services (and referrals)

    CYBER MEDIA SOLUTIONS LTD

    Theseus: Directory of Services (‘DoS’) is a versatile and engaging ‘off-the-shelf’ digital platform that connects citizens with activities, community assets and resources in your locality. The platform’s intuitive interface empowers VCSEs and other organisations to publish their service directory offer quickly and easily.

  • Theseus: Healthy Weight

    CYBER MEDIA SOLUTIONS LTD

    Theseus: Healthy Weight is a secure weight management caseload system to support teams delivering behavioural change interventions, obesity prevention, nutritional advice and dietetic services. Theseus: Healthy Weight supports triage assessments, appointment management and weigh-in recording and has integrated assessment tools.

  • Action and issue tracking software (Insight4GRC 4action)

    RSM UK RISK ASSURANCE SERVICES LLP

    Action tracking software that enables actions to be assigned to action owners and their status reported. Interactive monitoring dashboards provide real-time views of the status of agreed actions. Attach evidence to support action completion and utilise alerting and calendar integration to provide reminders. Mobile and tablet friendly, iOS and Android.

  • TransUnion - Bank Account and Credit Card Verification and Validation - TruValidate Bank and Card

    TRANSUNION INTERNATIONAL UK LIMITED

    Use the TruValidate Bank Account and / or Card Verification modules to deliver a friction right customer journey. Verify the greatest number of genuine and trusted transactions, whilst also preventing fraud. Bank and Card verification attempts to link the presented identity to the account using TransUnion available data.

  • Liberator Virtual Visitor Voucher (VVV)

    FARTHEST GATE LIMITED

    The Liberator Virtual Visitor Voucher software solution is a market leading module forming part of the Liberator suite of products. VVV can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Sugar Sell (CRM)

    FORMAT14 CRM LTD

    With Sugar Sell, you have all your customer information exactly where you need it so you can engage at exactly the right time and offer them the exact product and services they need when they need them.

  • Panacea Translation & Interpreting Management Software

    PANACEA APPLICATIONS LIMITED

    Language service booking management. Simple, automated options include: single/multiple-language translation, one-off/series bookings (online, face-to-face, telephone interpreting). Languages, braille, BSL. DBS qualification checks. In-house, freelance or agency suppliers. Instant pricing, RFQs, attendance confirmation, timesheets, expenses supplier invoicing and client charging. Reminders. Approvals. Interface options with finance system. Client and supplier portals.

  • Dynamics 365 Customer Insights

    PHOENIX SOFTWARE LIMITED

    Dynamics 365 Customer Insights empowers organizations to deliver exceptional customer experiences. By unifying customer data, enabling personalized, and connected journeys across sales, marketing, and service teams. The platform combines a customer data platform (CDP) and real-time journey orchestration which includes email marketing, behaviour tracking, marketing pages, event management and surveys.